About Osprey Approach

Osprey Approach is a cloud-based solution that helps law firms streamline legal operations related to accounting, case handling, workflow management and more. Professionals can store documents, correspondence details, time entries, key dates and previous transactions in a centralized database for future reference. 

Features include time recording, nominal ledger, regulatory compliance, check-in/out, messaging, audit trail, access control and more. Using Osprey Approach's self-service portal, clients can access the details of ongoing matters and firms can share confidential documents with specific users, improving collaboration across the organization. Additionally, users can request clients' information using questionnaires, automate the authorizati...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

28 Reviews of Osprey Approach

Average User Ratings

Overall

4.07 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(12)

12

3 stars

(5)

5

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 28 results

April 2019

Alex from The Law Factory LLP

Verified Reviewer

Company Size: 11-50 employees

Industry: Legal Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Osprey Approach: Comprehensive, Intergrated & Excellent!

Overall experience is excellent. The software is fast, easy to use and the support team is excellent. The training is very comprehensive and when utilised properly and fully, a firm can benefit greatly from it.

Pros

Osprey is entirely web-based which makes access very easy, across all devices. The reporting and accounts function is very comprehensive and helps with accounts rule compliance. The integration between the accounts and the case management is seamless so nothing goes missing.

Cons

There is a requirement for a good internet connection as the software is web-based. However this is not a criticism per-se.

May 2019

Gary from Edgbaston Family Law

Verified Reviewer

Company Size: 1 employee

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

May 2019

Overall a decent case management product

I was introduced to Osprey at a previous job. When I set up my own firm I stuck with Osprey because it does everything I need (and probably a fair bit more). I have been courted by alternatives but the additional benefits of those systems do not justify their higher costs.

Pros

Does most of what I need well, including document production and accounts. Has a lot more features I do not use or have the time to set up. Recent upgrade to Osprey Approach is a huge improvement over the previous version. Competitively priced (despite a recent hike).

Cons

Too many features/functions are difficult to find and Osprey need to do something to stop the system reverting to a previous client's details when changing pages just because the matter number has not been entered on the matter history page. The minimum subscription is 3 licences when I only need 2. It's still cheaper than alternatives though.

Reasons for Choosing Osprey Approach

Familiarity, price and Osprey offering the functions I needed.

May 2019

Fazl from jfh law llp

Verified Reviewer

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Customer support

3.0

Functionality

2.0

May 2019

User experience

It is relatively easy to get used to. Flexibility in use would make UX better

Pros

it is relatively quick, even when the network is struggling the software is usually responsive.

Cons

The software is not flexible. Search options are not user friendly. Several tasks must be carried out manually for example time stamps requires about 5-7 manual steps to complete a simply task such as sending an email. Folders do not tend to hold documents or correspondence - everything seems to appear on one page. Unable to select and delete more than one item from Osprey once uploaded

Response from Pracctice

Replied May 2019

Hi Fazl, Thank you for your review, you have made some useful points which we would love to understand further. I will be in touch privately to explore how we can improve the software based on your experience. Thanks, The Osprey Team

May 2019

Lorraine from Band Hatton Button

Verified Reviewer

Company Size: 51-200 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

May 2019

a good case management system

Pros

what i like most about this software is that it is user friendly and easy to train staff on the relevant features of the case management system and also if there are any issues the support staff are quick and helpful

Cons

There are a few issues with losing documents if the intranet goes down and perhaps a few more features could be added to the system in relation to emails as in documents attached to them - at the moment you can just import emails in but when sending emails all the documents attach. Also as a law firm the bundle package needs to be updated

February 2019

Steven from SDK Law

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

It is brilliant

Pros

Very intuitive to use and the customer service is fantastic. I can work from home or just about anywhere with Osprey Approach. I cannot recommend it enough.

Cons

I cannot think of a thing. I am not sure about the online documents creator and editor but that is the way things are since every browser apart from Internet Explorer gave up support for ActiveX plugins.

Response from Pracctice

Replied March 2019

Hi Steven, Thank you for your fantastic review! Thanks, The Osprey Team