Overall pretty good, sometime video doesn’t work.

The customer service in customizing the platform for our needs has been excellent, and the quick access to technical help and answers to questions has also been great.

Great software for private practice, especially if you are also employed elsewhere at the same time.

It has been overall great. Customer support has been a huge strength.

Billing / receipting is easy, and tracking workflow is helpful. Help support people are responsive.

This software has been excellent to integrate everything that I need for my practice.

I have loved Owl from the start. It was a quick learning curve with amazing customer support to help get me all set up.

Right now I have to go into the 'more info' tab and change the cost of the session, then change the setting to 'no show.

Just that it's so streamlined - that's been helpful. It keeps me organized and is generally pretty user-friendly for clients.

The BEST part about OWL is their extraordinary customer service team - they are responsive, clear, personable.

OWL has been very useful for my group practice.

I am quite happy with how I don't have huge paper files to keep track of and that invoicing and receipts are automatically generated. That in itself saves me a LOT of time.

The things I don't like are minor though, and don't really cause issues for me.

I like the quality of the video platform, it is much better the Jane. I also like how there are so many measures that can be sent to clients and how easy it was to create intake forms.

Personal shoutout and thank you to [SENSITIVE CONTENT HIDDEN] who has been very responsive over the years.

I find it much more user friendly than its competition. I'm also a sucker for the fun colours you can create on your calendar.

Some super helpful features, ease of use isn't always high.

For example I have heard from some clients that it is difficult to navigate the client portal. To figure out how to sign in, to find the clinician's availability, etc.

Scheduling and finance section are also user friendly and help to keep track of payments. Lastly the stripe connection is great for accepting credit cards safely.

Their customer service is awesome and super quick. And the software itself makes the part of my job that I like the least (the admin side) somewhat bearable :).

I also love that I can access all the stats I want at the click of a button. I really appreciate all the measurements that are available for use and that they are instantly computed.

I love Owl Practice, and look forward to the updates they continue to make in order to become a better software and applicable for various professions.

The invoicing is super easy. I also really appreciate the client portal,  appointment reminders etc as well as the clinical measures and use them alot.

It functions well for client records and bookings. I wish it were more helpful for employees and taxes but this is an excellent program.

I recommend this product to everyone. I save time and therefore money, feel supported, and efficiently manage my small counselling business.

I haven’t experienced anything I’ve disliked about the software yet.

Occasionally I have difficulty with understanding how to do something - but their customer service folks always guide me through.

It is an easy and intuitive software to use. I enjoy how comprehensive the features are.

And most important of all, to me, is the costumer service is fabulous. Since having OWL I estimate saving at least 5 hours a month of scheduling and billing time, so very much worth the cost.

I really HATE that I can't call Owl, but that they you have to email them and then wait for them to call you back- only if you request it.

No option to adjust late cancel fees (defaults to price per session, which for a lot of clinicians is not the same price as the late cancel fee, have to adjust manually every time).

I have had a great experience with Owl so far. Whenever I have questions, the support team has been prompt, kind, and helpful.

For the most part, my experience with Owl Practice has been excellent.

I love that I can use my pen and tablet to write progress notes if I wish.

I get frustrated with the quirks that haven't been ironed out yet.

Great- user friendly, easy set up. I haven't needed too much tech support and when I do, responses and fast.

Once you get the hang of it, it is easy to use and the integration with Stripe is amazing. I love that I can charge easily and send receipts with just a few clicks.

I find the format and features generally very easy to use, once the set-up is in place. The validated tools, secure messaging, and online booking are great aspects.

Owl's been fantastic; an absolute necessity for me within my practice. Invoicing is quick and easy, and I love that it comes with a therapist listing site.

It is fairly intuitive, has some handy features and the tech team is always available and helpful.

I like the usability and that it makes billing so easy.

What is most valuable are all the integrated features on one platform.

OWL is so easy to use, it has all the features you need and the Staff are amazing.

I tested out the demo, I really like the native email client. Seems like a big improvement over outlook plug ins other services use.

The integrated accounting solution is excellent, including the ability to write checks directly from Zola.

Zola Suite has been super easy to use. Although they provided an onboarding specialist to walk me through the product, I didn't need the help.

There isn't much to say in terms of negative content that I personally have experienced.

The problem is severe - I cannot have emails piling up in my Inbox forever - and forces me to get rid of the program even though I prepaid for three annual licenses.

My only complaint is it's Outlook folder rearranging, but I expect they'll be reevaluating this soon.

A great legal management product for law office with awesome customer support.

When I moved to solo practice I knew I would need a solid and easy to use practice management system and Zola has been a perfect fit for my needs.

I've used other practice management software at other firms and this has provided the best experience and most features.

I do feel like it is helping us capture a higher percentage of our billable work than we did in the past. Most of the reporting functionality is really great.

First and foremost, being able to access the software via a web-based login is extremely useful, especially when so many of us are working from home. Time entry is straightforward and easy.

Super easy to use, straight forward pricing, lots of great functions that are actually useful. I would recommend to any practitioner.

Also, sometimes there is a lag in the email integration functions so replying to or saving an email takes longer than it should.

The Zola Suite team was amazing at holding my hand through the process and making sure that we were satisfied with everything.

Ease of orientation and use for major operational tasks such as matter maintenance, time and billing.

My experience has been great. From the onboarding process to the help center, Zola has been super helpful.

I use a lot of fields and create a lot of merge forms so having the ability to insert the field data quickly and easily is a big plus).

Another is the email integration with R-Post, providing the ability to send encrypted, registered email that provides proof of delivery and receipt. Litigators will love that capability.

Sometimes there is a delay between an email being received in my inbox and showing in Zola. Email glitches happen with some regularity.

Love the built in email. Very helpful customer support.

The best part about Zola is the customer support.

Customer support has been extremely responsive and helpful. Integration with Quickbooks Online is really nice.

The billing and expenses aspects of Zola is very user friendly.

Billing is quick and easy, as is jumping to various matters. The calendar syncs to other calendar apps, making scheduling accurate.

I have always had great customer support whenever calling Zola, and I called a lot at the beginning of the software implementation.

Emailing has limits in that there is no delivery/read receipt.

Further customer support is amazing. They promptly answer every single question and concern.

Having the ability to do not just case management and billing, but complete firm accounting/reconciliation is a godsend.

I love many features from Zola suite. Matter section is perfect.

Great software at a great price with responsive service.

What I most liked about the software was the ease of use and the great training that came along with the software.

The integrated CRM in the Enterprise Plus tier is fantastic - no need to have an outside CRM that may or may not fully integrate with your CMS.

US Dollar

Owl Practice is used by clinical practitioners and administrators involved in the health sector. Key features of the platform include appointment scheduling, video therapy, record management, and invoicing. The system includes a calendar for appointments and other events. It supports multiple clinic locations and connects to various client-accessible booking systems. It supports integration with third-party calendar applications and allows for the secure administration of client records, session notes, forms, and documents. This software's payment system can manage client invoices. It generates documentation automatically, and clients can make payments. For online therapy, there is a video platform, and client-clinic communications are secured with data encryption. For marketing to potential clients, Owl Practice links to an online promotional platform. The system uses high-level encryption to ensure it meets regulatory standards and is accessible through standard web browsers.

LongDescription

Electronic Payments

Document Storage

HIPAA Compliant

Charting

Progress Tracking

Digital Signature

Electronic Signature

Confirmation/Reminders

Credit Card Processing

Invoice Management

Calendar Management

Scheduling

Assessment Management

Multi-Location

Self Service Portal

EMR/EHR

Compliance Management

Single Provider Practice

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Initial Assessments

Reporting & Statistics

Reminders

Customizable Templates

Billing & Invoicing

For Mental/Behavioral Health

Compliance Tracking

Progress Reports

Customizable Forms

Appointment Management

Records Management

Appointment Scheduling

Multi-Provider Practice

Document Management

Treatment Planning

Employee Management

Customizable Reports

Task Scheduling

Patient Intake

Customer Database

Template Management

Historical Reporting

Activity Dashboard

Medical Billing

Real Time Reporting

Claims Management

Patient Scheduling

Document Templates

Patient Records Management

Case Management

Payment Processing

Recurring/Subscription Billing

Practice Management

Activity Tracking

SMS Messaging

Wait List Management

Communication Management

Registration Management

Medical History Records

Multi-Physician

Telemedicine

Data Import/Export

Graphical Data Presentation

Eligibility Verification

Booking Management

Email Marketing

Mobile Access

Event Scheduling

Email Reminders

Email Management

Insurance Management

Alerts/Notifications

Data Visualization

Automated Scheduling

Chat/Messaging

Calendar Sync

Progress Notes

Program Management

Patient Management

Reporting/Analytics

Case Notes

Client Management

Healthcare Compliance

Patient Portal

Third-Party Integrations

Team Notes

Task Management

Insurance Eligibility Verification

Clinical Assessment Tool

Owl offers 3 pricing tiers for part time practitioners, full time practitioners, and group practices. Plans start at $40 for part time practitioners, $60 for full time practitioners, and $100 for group practices.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

Owl Practice

Live Online

Webinars

Documentation

Videos

CARET Legal is the leading solution for legal professionals to manage their practice and create space for what matters, including delighting clients and maximizing billable time.  

From client intake, to matter management, to back-office reporting, CARET Legal helps you save time, increase team collaboration, increase accuracy, scale your business, and collect revenue faster than ever before. 

Firms using CARET Legal report they recoup their investment 31% faster than firms that rely on other practice management platforms.

File Management

Deadline Management

Tax Management

Billable Items Tracking

Time Tracking

Trust Accounting

Asset Accounting

Access Controls/Permissions

Timer

General Ledger

Bank Reconciliation

Contract/License Management

Financial Management

SSL Security

Timesheet Management

Docket Management

Document Capture

Enterprise: $89 per user/month (billed annually) or $79 per user/month (billed monthly)
Enterprise Plus: $99 per user/month (billed annually) or $89 per user/month (billed monthly)
Enterprise Advance: $149 per user/month (billed annually) or $139 per user/month (billed monthly)

Owl Practice vs CARET Legal

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