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> Reviews of Prevail Case Management System. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Prevail Case Management System is a good fit for you!

Source: https://www.softwareadvice.com/legal/prevail-profile/reviews

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Prevail Case Management System Reviews

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# Prevail Case Management System Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(64)

4

(14)

3

(3)

2

(0)

1

(2)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.7

Value for money

4.6

Functionality

4.5

* * *

### Pros

"Overall, it helped me maintain and access my client files even if the program wasn't as updated as others."

"the merge document is a time saver and makes the office more efficient and cost effective for clients."

"I enjoy the ability to be able to view documents and find where they are stored"

### Cons

"They took away zip code/city auto population, doc merge codes no longer works for text boxes, you can't attach emails to a file history directly from a history note anymore, nor can you make any edits to the way the email note actually appears in file. When you add a "matter review," it automatically says it was 12 AM instead of whatever time it actually was, and the time ticker only shows hour and minute (no seconds) now so if you want items to show up in a certain order, you have to wait until the minute turns over to add your next note."

"All the things they took away also took away a lot of efficiency in what we do here."

"It takes a lot of customization to use with general civil and business litigation, and sometimes the time entry forms and document categories are inflexible and require significant tweaking to work fluidly for litigation matters. "

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Prevail Case Management System Reviews, Pros and Cons - 2026 Software Advice