User Reviews Overview

Feature Ratings

Ease-of-use

3.5 / 5

Value for Money

3.5 / 5

Customer Support

4.0 / 5

Functionality

3.5 / 5

Ratings Breakdown

5 stars

(1)

1

4 stars

(5)

5

3 stars

(7)

7

2 stars

(0)

0

1 stars

(1)

1

  • Pros

  • "Very easy to use and navigate and seems to link well with Microsoft applications"

  • "The fact that it is intuitive and very responsive. Also, the customer service is there when you need them and they are most helpful. "

  • "Remote access, customisation of interface and significant improvement since initial release thanks to very responsive support."

  • Cons

  • "At the moment there is very little I don't like. "

  • "Non-intuitive tasks/alarms, duplication of emails in Outlook and Thread, occasional minor bugs."

  • "Booklet preparation and presentation not good. Attaching documents while sending emails very clunky. Information slow to load. Click to contacts should be front page."

Browse Thread Legal Reviews

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Showing -49 - -36 of 14 results

May 2020

Marcin from Rostra Solicitors

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

Great and easy

Since the software is out of its puberty, it is all great.

Pros

The fact that it is intuitive and very responsive. Also, the customer service is there when you need them and they are most helpful.

Cons

At the moment there is very little I don't like.

Reasons for Choosing Thread Legal

Value for money, switching costs and customer service

Response from eXpd8

Replied May 2020

Dear Marcin, thanks for leaving us such a wonderful review. We are thrilled that you are enjoying your Thread experience; our team will definitely be delighted to read what you wrote. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and please remember we are always here to help.

May 2020

Carmen from Abbey Law

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

4.0

Functionality

3.0

May 2020

Thread overall

It is a good experience when it does not freeze and has all its functions.

Pros

I really like the home page where you can see the latest info on new emails on files, the files you recently used and the important website links. Templates are very useful and also the preview when you click on a file in activity and doing a brief.

Cons

Not being able to use the full functionality such as scanning post and assigning to file, not being able to use the email in thread to send and receive attachments without the worry of it not going out or going in the unassigned emails, not being able to rename and date an attachment before dragging it in the thread add on to the file. Customizing fields I found a bit tricky. Not being able to use the call option if a client rang and being on the file.

May 2020

Wendy from Abbey Law

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

May 2020

Excellent potential, but not there yet

It has definitely made our job a lot easier in many respects, however it is also very frustrating at times.

Pros

Cloud-based and integrated with Office 365. Very easy to make templates. Developers are responsive to suggestions and many of ours have been implemented.

Cons

It's not at all intuitive so intensive training is necessary. There are numerous bugs and aspects of it regularly become unusable. Impossible to opt out of some "new features" that don't suit us. Visually it is quite unattractive. No mobile app and its mobile website is very difficult to work with.

Reasons for Choosing Thread Legal

The others were not cloud based

May 2020

Mary from Law Practice

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

May 2020

Thread Legal Software

I had lost some emails and was concerned about loss of data, and security

Pros

It is relatively early days for me, but I like the security of knowing that my files are backed up in the cloud and that I can access them everywhere on my phone. I see that the more information that is fed into the system, the better it performs. When the information is there, it does make creating documents quite fast and easy

Cons

I am using the system less than 6 months, and at present, there remains a temptation for speed to simply use my old system, which did rely on copying over precedent letters etc. That is faster in the moment. I do understand that will improve by sticking with it. Creating templates I find to be a bit fiddly, and the categories for contacts are a bit limited in some respects - a common one required for Irish legal practitioners would be an engineer or architect and I have to use consultant as the category, because there is no appropriate option

Response from eXpd8

Replied May 2020

Dear Mary, thanks for leaving us such a wonderful review. We are thrilled that you are enjoying your Thread experience; our team will definitely be delighted to read what you wrote. As advised, it is indeed possible to add any contact type you wish (via Admin Settings in Thread) and if there is anything else like this you need assistance with, please don't hesitate to let us know. Thanks again for your kind words.

May 2020

Sebastian from Rostra Solicitors

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

May 2020

Review

Generally positive but sometimes frustrating, many suggested features were implemented and the product has grown with time.

Pros

Remote access, customisation of interface and significant improvement since initial release thanks to very responsive support.

Cons

Non-intuitive tasks/alarms, duplication of emails in Outlook and Thread, occasional minor bugs.

Response from eXpd8

Replied May 2020

Dear Sebastian, thanks for leaving us such a wonderful review. We are thrilled that you are enjoying your Thread experience; our team will definitely be delighted to read what you wrote. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. I will call to give you assistance with the tasks/alarms/email functionality in more detail. Talk to you soon - Barbara, Client Experience Consultant.

May 2020

Sonia from Sonia McEntee Solicitors

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

May 2020

Potential to be great - still a work in progress

Overall experience fair. This may be partly down to needing further training. The problem is that bad habits are formed where the product is not easy or intuitive to use.

Pros

Recent integration of emails very useful

Cons

Booklet preparation and presentation not good. Attaching documents while sending emails very clunky. Information slow to load. Click to contacts should be front page.

Response from eXpd8

Replied May 2020

Dear Sonia, We are delighted that you are enjoying the newly launched features in Thread and I will call to give you assistance with the booklet and email functionality in more detail. Talk to you soon - Barbara, Client Experience Consultant.

May 2020

Austin from Sherwin O'Riordan

Verified Reviewer

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

May 2020

Review

Pros

Very easy to use and navigate and seems to link well with Microsoft applications

Cons

The Thread Email thread is a convoluted way of transferring emails. Once you upload you then have to go into Thread to change the name etc. The Tasks feature needs more work as you dont seem to get any reminders.

Response from eXpd8

Replied May 2020

Dear Austin, thanks for leaving us such a wonderful review. We are thrilled that you are enjoying your Thread experience; our team will definitely be delighted to read what you wrote. You should indeed receive task reminders and it is also possible to rename emails so I will call to give you assistance with task and email functionality in more detail. Talk to you soon - Barbara, Client Experience Consultant.

May 2020

Elizabeth from Abbey Law

Verified Reviewer

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2020

Brilliant but buggy

Not bad - Thread is a work in progress and will be unbeatable when it is up to full functionality.

Pros

Innovative, flexible and customisable.

Cons

Too many bugs, and the system slows to a crawl at times.

Response from eXpd8

Replied May 2020

Dear Elizabeth, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to hello@thread.legal with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

May 2020

Rachael from Sherwin O'Riordan

Verified Reviewer

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

May 2020

Probably not the best time to review

Frustrating but I appreciate that there are issues that need to be ironed out

Pros

The search function captures files and documents well

Cons

It doesn't really work completely for what we need. Mac integration is poor. Renaming of emails etc. is clunky, too many clicks.

Response from eXpd8

Replied May 2020

Dear Rachael, We are sorry that your experience at Thread Legal didn't quite match your expectations. We would love to understand your issues in more detail and I will give you a call to discuss and assist. Talk to you soon - Barbara, Client Experience Consultant.

May 2020

Geraldine from Dermot P Coyne

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Customer support

3.0

Functionality

3.0

May 2020

Thread

Not using it long enough to comment

Pros

Not using it long enough to give an opinion

Cons

The transmission between Keyhouse and Thread - contact details not coming over.

May 2020

Anna from Rostra Solicitors

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2020

Good product

Very positive.

Pros

We started using Thread in the office in March 2020. It helped us to improve our case management and allowed us to switch ti remote work if needed. It was crucial in light of Covid19 pandemics as we could continue our work smoothly. It is also very helpful to have an access to all files while in court on during the business trip without the need of taking heavy paper files with you. It is a very good all-in-one tool for case management, outlook, calendar and tasks. It has a nice and easy to navigate interface and most of the functions are very intuitive and can be operated after no or very little training. We see a lot of improvement in the last year so i look forward for next upgrades.

Cons

There are still few bugs showing one and again which are being taken care of the IT support team. It does not work well on Linux

Response from eXpd8

Replied May 2020

Dear Anna, thanks for leaving us such a wonderful review. We are thrilled that you are enjoying your Thread experience; our team will definitely be delighted to read what you wrote. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and please remember we are always here to help.

May 2020

Kevin from Kevin O Donovan & Partners

Verified Reviewer

Company Size: 2-10 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

May 2020

Kevin O Donovan & Partners, Solicitors

Pros

It was much easier to integrate into our business than we expected.

Cons

Training wasn’t as good as we expected. There were many technical glitches with the software early on which took some time to resolve.

May 2020

Paul from Kevin O’Donovan and Partners

Verified Reviewer

Company Size: 2-10 employees

Industry: Legal Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

May 2020

Thread

Good.Sometimes tech support is slow and lacks direction.

Pros

Yes.I work remotely a lot and access to my total virtual file is super.

Cons

The software is a bit glitchy sometimes

Response from eXpd8

Replied May 2020

Dear Paul, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to hello@thread.legal with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

May 2020

Sarah from Sherwin O'Riordan

Verified Reviewer

Company Size: 11-50 employees

Industry: Law Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

May 2020

Review of Thread

Pros

Search functionality is great! The interface is clear and easy to read.

Cons

Integration with finance and time recording need to be improved.

Response from eXpd8

Replied May 2020

Dear Sarah, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to hello@thread.legal with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!