Mandarin vs Niche Academy

RATING:

4.6

(59)

Mandarin has 59 reviews and a rating of 4.64 / 5 stars vs Niche Academy which has 78 reviews and a rating of 4.5 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (59)
4.5 (78)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
October 31, 2023
April 17, 2023
Pros/Cons
  • Pros

  • Whenever I need to create a record that can't be downloaded, an exceptional template is available.
  • The transition from our old system to Mandarin was amazing. I was happy with the ease of implementing the new system and tech support patiently guided any questions.
  • Cons

  • I'm not sure if it was due to Mandarin being an earlier version or if the problems were related to the campus IT.
  • I'm having trouble finding that specific label, so I continue to type my own. The pocket labels come out blurry.
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  • Pros

  • I love that there is an option to build our own modules, access free ones from the marketplace, and the customer support is amazing.
  • The support team worked with us and it is working a lot better now. We like the accessibility of support and the customization options for the content in the courses and academies.
  • Cons

  • Pages are so often the same from page to page that I get lost. Trying to see which courses have been completed by which employees for example, is not intuitive.
  • The timing of classes are not always accurate as Niche Academy provides services all over the world, sometimes time zones are a factor. In addition glitches are a ongoing struggle at times.
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Pricing Range
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos