Red Points Software

About Red Points

Red Points is the world's first brand intelligence platform. By combining online brand protection, copyright enforcement, and distributor monitoring capabilities, Red Points gives you full visibility into brands presence online. Over 900 brands rely on Red Points to fight fakes, piracy and distribution abuse online, allowing them to maintain control, improve their brand value, and increase revenues....
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Get Started: We help you get ready by doing the onboarding and configuring the platform. We upload your IP rights and create automation rules that will make most of the work for you

Red Points User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 19 reviews

Arnaud

Verified reviewer

Company size: 11-50 employees

Industry: Luxury Goods & Jewelry

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2020

How to strongly increase your efficiency in fighting counterfeits

Really positive, we are achieving exactly what we were aiming at, and even more.

Pros

- The clarity of the platform - The efficiency of the AI - The availibility of the Account Manager

Cons

The lack of info when links are denied ; you need to ask your account manager why, which is not possible for all of them when dealing with thousands of links.

Response from Red Points Solutions

Hi, Arnaud Thank you so much for your review! We love protecting your beautiful products, and helping your brand achieve the goals you have established. Thank you, Red Points' team.

Replied October 2020

Jayme

Company size: 11-50 employees

Industry: Wholesale

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2019

Red Points Helped Us Remove 3,000 Counterfeits

Since starting with Red Points about a year and half ago, we have removed over 3,000 fake listings of Mighty Mug. The swift removal of these knockoffs allows us to protect our brand, our sales margins and ensures that customers buying Mighty Mug are getting an authentic product, backed by our warranty.

Pros

The best thing about Red Points is that it is constantly searching the major e-commerce marketplace looking for counterfeit or knockoff items. Once Red Points locates one of these listings, it is incredibly easy, literally the click of your mouse to have the item removed from eBay, Alibaba, Wish, Amazon or any of the other major marketplaces around the world. We spend 5-15 minutes per day on Red Points and it has been a game-changer for us. We no longer have to choose between growing our business and combatting knockoffs, we can do both.

Cons

We love Red Points and do not have any complaints about the system.

Reasons for choosing Red Points

Prior to Red Points, we tried combatting knockoffs directly as well as with our lawyer but found the process of searching each of the major -e-commerce sites to be tedious, time-consuming and very expensive. Since each e-commerce platform has a unique way of removing the knockoff listing, there was no way to streamline the takedown process.

Response from Red Points Solutions

Hi, Jayme! Thank you so much for your review! We love having you as a client, and we hope to continue protecting your innovative brand for many more years. Have a nice day, Red Points Team.

Replied August 2019

Mary

Company size: 2-10 employees

Industry: Consumer Electronics

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

December 2021

WASTE of TIME/ MONEY/ RESOURCES

AWFUL. Hated every painful day of it. I've written at least 5 emails to cancel my service and each time they reply that I'm in a contract and they don't cancel me.

Pros

None! They stopped talking to me as soon as I stated that I was upset. I never heard from my sales guy again. I got moved to the manager and they disappeared. They like to still send me bills though. Useless and awful service. Don't sign up!!!!!!!!! They take your money and give you a crappy product. I would give negative 10 stars if I could.

Cons

They are not responsive. They know I am an upset customer yet they just stopped communicating with me, yet they still send the bill. Awful service. You're trapped in a contract and they just forget about you. Useless service. I have better luck searching for things myself than they can find me. Don't waste your time or money

Alejandro

Verified reviewer

Company size: 10,000+ employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2022

Protect your company NOW

When we moved into RED POINTS, we were trying to fight against thousand of re-sellers in a really manual and prosaic way. We doubled our HR resources, and even within this, results did not come. Since we moved into RED POINTS, we have been able to remove >120 MM EUR in parts value from internet from non-authorized sellers, cleaning the market and protecting our dealers and end-customers

Pros

Easy to use, to look-up for any past case to follow-up. Monthly customized reports and possibility to support on any specific need or case.

Cons

To focus on the offline side, as it's key also on a business strategy and it open the door towards competition.

Reasons for choosing Red Points

Because it was easy to use and people at RED POINTS are really flexible with all our needs.

Rodney

Company size: 51-200 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2022

Great product that has helped save millions in lost revenue

Was easy to implement, easy to use and support is amazing. This has been a huge benefit to our company and I have recommended to several others in my industry.

Pros

Ease of use, the dashboard and customer service. The end result and economic impact is a massive bonus.

Cons

I have zero complaints. I have had it be down a couple times so If I had to complain about something, it would be that. But it's back up and running quickly.