All 2Chat Reviews
1-15 of 15 Reviews
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Kai
Construction, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Support and functionality is top notch
It is exactly what I wanted and the support team helped me every step of the way.
CONSVery minor inconveniences in the use case of the automation and I am still trying to navigate the flows. But nothing that the support team didn’t help me out with. I love the support.
Rafael
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Melhor relação custo beneficio.
Testamos uma série de ferramentas antes do 2Chat. Sem dúvida a melhor relação custo benefício. O uso de flows e a simplicidade da interface de atendimento contando com uma API extremamente simples de usar.
CONSAinda falta alguns recursos de gestão do usuário direto na plataforma. Mas como usamos a API, podemos gerar esses indicadores fora da plataforma.
Reasons for switching to 2Chat
Mais simples uso de fluxos automatizados além de API mais simples e valor.
Ingrid
Health, Wellness and Fitness, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Significant tool in the automation of my funnel
The tool itself because it helps me save time. The Customer service that is ready to help you whenever you have an issue.
CONSAn issue I faced when I first started using 2chat. The issue was regarding the addition of the phone number of prospects to contact them automatically. The problem was that the format of the phone number wasn't right but I had no idea why. I had to contact the 2chat Customer service to figure it out. [sensitive content hidden] did a very good job helping me solve this.
Reason for choosing 2Chat
It was easier for me to use 2chat. Besides, 2chat offer was answer my needs better.
Os
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Amazing for startups - 2chat has been an indispensable
2chat has become an essential component of our daily operations! It was so nice to set up bots with their canvas for WhatsApp, in ten minutes we had an entirely new way to respond to our creators. Great integrations with Slack and Zapier!
PROS2chat has significantly simplified the process of providing support and engaging effortlessly with the creators in our marketplace. One of the standout features of 2chat is its user-friendly contact management system, which enables easy organization of contacts for future campaigns. Moreover, the platform's integration capabilities, particularly its seamless integration with Zapier and Slack, have been incredibly beneficial, streamlining our workflow and enhancing productivity.
CONSIt will be great to have a Stripe integration soon!
Mark
Music, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great for chatbots and autoresponders
Very good. The support was great and always willing to help.
PROSCreating chatbots was super easy with their flow builder. Just drag and drop the components and it’s ready in seconds.The connection to WhatsApp was also great. We used our own number without changing it to WhatsApp Business API.
CONSThe product is still under heavy development and some features are still missing. At the time of this writing the reporting section is still not very complete.
Vendor Response
Thank you for your review. We'll keep you posted about improvements in the reporting functionality.
Replied April 2023
Juan
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
A simple, flexible and very cost-effective platform.
A 6-star implementation and support experience. They accompanied us in every inquiry and requirement we had.
PROSThat it is flexible and helps you make customizable integrations that previously could only be done with Cloud API. The mass messaging functionality saves me a lot of costs and achieves better results than projected.
CONSThe step to get to the next level is to develop an app where I can visualize my real time operation.
Samuel
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Best Whatsapp Business wrapper out there
We use their API daily to send Whatsapp messages programatically. Moving to Whatsapp Business API would have been overkill, and most of the other options has a migh higher cost because they want to attract customers to use full suite. 2Chat has a low pricing option that cover our use case perfectly.
CONSIt is small feature, but they could include the Group IDs in the Inbox page :)
Victoria
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
2Chat Review
Great, easy, great support team. Cool. ,,
PROSWhat I liked the most, besides being able to automate functions that used to take me a lot of time, was the immediate assistance and support from their team to help me. They guided me through processes, explained functionalities, and were attentive to me all the time. I felt secure
CONSNothing really. I'm very satisfied with the product.
Esteban
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
EXCELENT!
Very good, when we ran into any obstacles in our integration, their support always helped us quickly and directly in solving each of the problems. They even made custom functions for us! We are very happy
PROSthe quality of support to integrate into our platform, 10 points!
CONSI practically don't remember anything I didn't like!
Sergio
Public Policy, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Overall solution for automated WhatsApp responder and number checker
It was an excellent choice of software, and we will definitely work with them.
PROSIt's automated WhatsApp responder, the WhatsApp number checker, its integration with Zapier, and a very efficient customer support.
CONSThe WhatsApp number checker should include a feature to add verified numbers to new campaigns automatically.
Ricardo
Verified reviewer
Financial Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
2chat ha sido de increíble ayuda para Lank
Ha sido de mucha ayuda cruzarme con una solución y equipo como el de 2chat.
PROSLa facilidad para integrarse, la documentación sencilla que tiene, documentación comentada. Atención al cliente excepcional. Value for the money de lo mejor del mercado.
CONSNada. Mi experiencia ha sido muy clara y positiva.
Juan
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Gran producto
Es una plataforma que nos ayuda mucho en nuestro día a día, para el envío de automatizaciones, tienen un servicio muy buena y cualquier problema o duda te la resuelven en nada
CONSNo podría decir ningún contra, la plataforma es muy completa
Jazmín
Verified reviewer
Logistics and Supply Chain, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Especial para envíos automáticos y API
Buena herramienta. El soporte por chat siempre está disponible sin importar la hora lo cual es muy útil.
PROSEl creador de campañas para envíos masivos es genial para mandar recordatorios y promociones a una base de clientes ya fidelizada.El acceso al API le da un toque extra de versatilidad también que nuestros programadores lo usan.
CONSLo documentación en español no es tan completa como su documentación en inglés.
Douglas
Management Consulting, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Excelente Herramienta
Perfecta recomiendo totalmente 2CHAT me ha ayudado a incrementar las ventas de mis closer gracias a las integraciones que tiene con agendadores
PROSEl envió de mensajes automatizados con agendadores
CONSAl principio se desconectaba bastante de WhatsApp pero lo fueron solucionando
Reason for choosing 2Chat
Porque tiene integración con agendadores cosa que otras herramientas no lo tienen
Vendor Response
Thank you for your review and for helping us create a solution for the problem we had with connectivity to WhatsApp.
Replied November 2023
Gerardo
Verified reviewer
Events Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Rapido y confiable
Tuve ayuda rápida y precisa en mi solicitud . Es una interfaz facil de usar. Y con muchas herramientas de ayuda.,
CONSRapida respuesta en los requerimientos solicitados y con respuesta satisfactoria
Vendor Response
Thank you. We are glad to have you using 2Chat.
Replied November 2023