I found chat bot application easy to use. In addition, they have helped not only with application - also shared their experience and gave some tips on copywriting, making bot user-friendly to our clients, etc.

It had some minor flaws and bugs – but hey, which application doesn’t? Most importantly Amio team were always there to provide a quick fix.

I appreciate the flexibility of Amio. I was also impressed how fast they're delivering requested features.

I value the most the ease of defining answers for customers' questions that should be automated. The editor is as simple as answering the question as we are used to. However, creating a complex structure with conditions or slightly different answers for different messaging channels is an option too. The biggest value for me and my team is an integration to Genesys and the ability to automate all messaging channels we provide a support on. I cannot imagine to provide such a high quality support without Amio anymore.

Didn't find anything. Didn't find anything.

I like that the software is easy to use and their team is always ready to help. It benefits us by reducing the workload on the customer service requests and collecting leads that we can convert to customers later on.

Can’t think of anything here at the moment.

Possibility of automations for customers and saving time of our customer care specialists so they can take care about important cases of customers issues.

So far nothing I would mention. This company serves us what we expected

It helps my client handle the customer requests and allows them to focus on more complicated requests.

I enjoyed working with Amio and using their solution. The team was efficient and helped me and my client with the onboarding process well. I would definitely recommend it to other users that are looking for an AI chatbot on their website.

Nothing to say here at this point. "Powered by Amio" label cant be removed

I like their proactive outreach. It really made an impact on the numberof total bookings we made. That's a really important thing in ourbusiness.

Nothing comes to mind here. We are full satisfied.

With Amio, we benefit from an easy-to-use email editor and robust analytics that enhance our email bot. This combination simplifies customer interactions and provides insights for continual improvement, making our email automation process both efficient and effective for customer support.

There is nothing I can think of at this moment.

We haven't been using Amio for too long but so far, we're satisfied with the product.

I like that Amio helps with the customer support workload and can help customers in multiple languages.

After business hours, customers cannot leave their contact information and have to contact us again via email or phone.

The solution was fast to set-up. I find the analytics veryinsightful and I felt like the onboarding process was done flawlesslyl byAmio's team.

Nothing I can think of yet :) I will let you know if we encounter any.

I liked the easy onboarding process, high amount of collected leads and the help with customer service. It is benefitting us by automating a lot of our support requests and collecting leads from our webchat.

Right now I can't think of anything to put in this field.

Amio's software excels in providing a comprehensive and user-friendly experience for building and managing chatbots for e-commerce. The platform's analytics are a standout feature, offering a high-level view of the bot's performance and allowing you to drill down into specific conversations for deeper insights. This is extremely valuable for optimizing the bot's responses and enhancing the overall customer experience.

While the tool's analytics are excellent, there is room for improvement in the presentation of data - namely the export. :-)

It was very easy to set up, onboarding was nicely done and their success team is very helpful.

Nothing that I can think of at the moment.