Overall, it was a great experience for my team and also for the end users. the quick learning and also the quality of responses were very helpful.

Ease of setup was a key. Also, the process of making the bot learn via documents in multiple formats was a game changer.

The limits on conversations/tokens becomes a roadblock.

The platform is simple and powerful in limited use cases. The company behind Chatbase is growing and the product seems to be getting better (more features) every month. Don't expect service or support anytime soon. Be willing to find stuff our yourselves, or amongst each other: https://www.facebook.com/groups/312848147798806/

The ease of use and the speed of the responses are the best features of Chatbase. The features are limited, making it a clear interface with not too many choices and options.There is an API!

1) I think a temporary issues is that Chatbase is growing fast and focused on building out a product. The customer information and service, the documentation seems to get less focus than the focus on product development.2) The problem with 'hallucination' is quite apparant and the bot WILL generate a totally wrong answer with that greatest of eloquence and confidence, which might (rightfully so) throw some people off. 3) The simplicity of Chatbase has the downside that the platform has limited use cases.

After we found out that they are not supporting more than 11 million characters, we cancelled the subscription, but they refused to refund us, even though we used it for 24 hours.

Easy setup and implementation of the product.

Allows only to load 11 million characters. There is no ability to upgrade to a higher level with higher capacity. AI implementations require enough data to get good answers.

I love this product. It does exactly what it says it’s going to do. The future updates look amazing. The customer service really needs to improve though.

It works. That’s most important. Non-technical professionals can now tailor their own AI chatbot without a line of code. That saves us tens of thousands of dollars, opens up new revenue streams for specialists in certain areas and with the custom domains function, could potentially lead to a new business model for both technical and non technical professionals. The webscraper really does work well, and once you revise an answer to the way you would want it to, it generally answers the right way every time. Very exciting integrations and developments planned in the roadmap which will make this an incredible service.

Data collection is still clunky (eg name and email capture) so we had to take it off at the users request cuz they found it bothersome. The initial prompt bubbles don’t disappear after first use so it take up a lot of screen space which makes it hard to read the actually messages sometimes. The Chatbase team is trying but doesn’t respond to most users questions in the community forum. It’s also been a month since I was told that an issue had been “escalated” and I’ve received no response after several attempts to get an update. The development roadmap is super exciting but lacks timelines so it’s hard to know when some important integrations or developments will come online. They also don’t send periodic update announcements to their clients so you have to check manually whether any improvements have taken place. Last, the API connection doesn’t really allow for historical context to be maintained, so if you want to structure a conversation through service and then bringing in Chatbase on the backend (without building a database to store messages), you’ll run into problems.

Affordable pricing and excellent customer support make Chatbase an indispensable tool for businesses of all sizes, delivering real value and efficiency in communication - a quick way to get your business supercharged with Artificial Intelligence.

Chatbase is a game-changer for our businesses looking to improve customer engagement. Its user-friendly interface allows for quick setup, while the robust analytics provide essential insights for optimizing chatbot interactions. Chatbase's natural language processing makes conversations feel more human-like, enhancing user experiences.

I couldn't find a way to smoothly integrate with some third-party apps, read from data tables for things like appointment schedules, and look up prices to answer customer questions. However, I found some workarounds using the FAQ and Q&A formats.

It has been a great experience so far. Being able to tailor make a chatbot that shares relevant info about our business.

Our Chatbot shares critical information that clients might need in a easily accessible way without having to make physical contact. This saves time as well as improves the user experience on our website. We have also integrated the chatbot for answering any questions after hours through sharing the link in an auto response on Whatsapp. Furthermore we get to see the conversations from our prospective clients to further nurture our chatbot to answer with the correct responses in order to generate additional sales.

The Q&A section of the learning of the chatbot should have a function to import various Q&A's without having to type it out.

Worst experience, crapy software, in responsive customer service and unethical policies.

Nothing much. Just that I signed up and they were successful to fool me to buy credits to process large document.

Within one question I knew this tool is crap. I asked to refund my $22 I spent. And they said there is no refund policy. How is that possible in todays day and time.

It was super easy to setup, customize with brand colors and take live all in less than 5 minutes

It was a very very beneficial platform for my use case however it is somewhat pricy for me although I understand why as the response time is way way better than other platforms

Its really been fantastic. Anyone internally we've provided the chatbot to, has only positive things to say about it.

We've been using chatbase as a tool to help internal employees on knowledge of our own software. After feeding it information about the software and setting parameters on how it should behave, it now acts as a knowledgeable technical support agent. We can expand upon this in so many ways, with the ability to have multiple chatbots, you can feed it marketing material and use it on your company website. The options ar enedless with a little creativity!

The interface on the back end could be easier to work with. For example, its not readily apparent where lead email addresses are stored.Would also be great to have others on a "team" who can look at the chatbase data without being able to modify it.

Very good. Easy to use and setup. Has help our team save on hiring additional staff to support our visitors who contact us by chat.

Ease of setup and the flexibility to add content in various ways.

Price. I think that the price is a bit too steep for the credits that are allocated for each plan.

What I like most about Chatbase is how easy it is to import sources to the Bot. It loads quickly and there are many different resource types to add.

I'm not a fan of how the bot can be imprecise at times. For example: It sometimes makes up URLs with our domain. I don't like how this can mislead some users.

We are generally satisfied with the product. If you could better support certain features such as multilingualism, you would have us as a long-term customer!

Configuring, integrating and rolling out the chat is effortless!

I feel a bit left alone as a customer. Support and documentation are missing or a bit short. What bothers us most is that we can't use the chatbot in multiple languages. This is primarily about the welcome text. Multilingualism is one of the most important functions for us, as we would rather not use several chatbots running in parallel. furthermore, it would be important for us to be able to export the entire chat log with our "corrections". this would allow us to train a new chatbot quickly. in addition, the log would serve us as a backup. What happens if we delete a chatbot mistakenly? all the work is lost. We spend a lot of time on the “revise user” function. That's why we should be able to export the corrected chat history at any time.

In our company the Chatbot is used as a tool for our salesman to quickly get recommendations for certain situations quick.

The pricing is great for what you get, the amount of data that you could fill your Chatbot with is extensive and ofcourse its very easy to use!

Lack of customization. Like the ability to change font, and parts like the ability to download your discussion as a user is not available and also a disclaimer window would be nice to have, especially good for companies to inform its users.

Terrible. I was lied to about if this product was supported. I wouldn't recommend this to anyone

IT would have been nice if the support team didn't lie

IF you cannot integrate with certain apps that is fine but tell [sensitive content hidden] on your support team that he shouldn't be telling people you can support those apps when you cannot

Overall it is a very easy-to-use tool with great benefits.

I love how quickly I was able to provide it information and then be able to have an intelligent conversation about it with the information provided. We use this on our website to answer questions for a customer using the data from the website. We also use it on our support site and our internal knowledge base.

Our internal knowledgebase uses Google Sites and it is restricted by our company domain for internal use only. Would really like to be able to give Chatbase access to the site to crawl it to make updating information a lot easier. Right now I have to extract all the information into a pdf and this prevents Chatbase from being able to provide URL reference to the page with more information on it.

chatbase s'est avéré être une véritable pépite pour notre site internet. Il répond de manière efficace et instantanée aux questions de nos visiteurs, améliorant ainsi leur expérience sur notre plateforme. De plus, sa capacité à capturer des leads est tout simplement exceptionnelle. Grâce à son interaction proactive avec les utilisateurs, nous avons considérablement augmenté notre base de prospects qualifiés. Nous sommes ravis d'avoir intégré ce chatbot à notre équipe virtuelle, car il fait un travail remarquable pour renforcer notre présence en ligne et stimuler notre croissance. Un outil incontournable pour toute entreprise cherchant à optimiser son site web !

L'intégration avec d'autres applications serait appréciée.

Started with small data and quickly explored options for developing complex answers. Chatbase seems flexible and am honing my librarian craft to get the most out of it.

Easy to incorporate all of our technical documents which are already in PDF format.

Would like the ability to use a Google Drive, where all of our PDFs reside, and have them updated automatically in Chatbase.

Superb experience it has been a super hit did an internal survey by training a chatbot on limited data and every one liked it

Chatbot super easy to set up Intuitive settings Very easy to train Dashboard feature also give ability to see how users are playing around

I think there has to be an option to connect with human agent when chatbase is not able to respond It sometimes respond very fast and give long answers that make users feel slightly uncomfortable

We tested it out on a Restaurant to see how guests would engage with a Chatbot. We found it to be a successful project, and Chatbase was a great platform to have settled on.

Easy to use and implement on Wordpress. Clear instructions on how to set it up and train. The dashboard on the backend was easy to navigate and work my way around. The Chatbot replies were fast, with very little waiting time.

I didn't find enough documentation for understanding how best to train the bot we built. It took a while to find a support option, which was pretty good once I found it. Would have liked tutorials to work through

The capacity of using it as a live chat for a costumer service platform.

It still lacks the handover protocol but the service team already is working on this feature, which will make it a top feature in my case.

It's a powerful tool to summarize thousands of pages and help to find relevant information in simple and quick ways.

We have integrated this tool within our Brainstorm website, and on the user forum, we trained the bot on hundreds of pages.Now, the bot is helping us answer specific questions for our community and even generate some code (not always correct).We set a daily/weekly report, where we receive a summary of the discussion, which is a great feature we like.

We trained the model using the ChatGPT 3.5 and with chatGPT 4 and we don't understand why the model 4 is not working, most of the time the answers are wrong or even no answered. We wanted to contact the support to check this issue.

Ahorra mucho tiempo en consultas diarias con un nivel de acierto muy amplio. He detectado que alguna vez a dado datos incorrectos que antes respondía perfectamente

Fácil de usar e implementar en la web, contenido bastante preciso sin necesidad de aprendizaje por tu parte

Necesitamos integración con WhatsApp, pone que lo harán pronto pero seguimos sin tener noticias.

pretty good, but i would like to see more options:- I would like to be able to embed the conversations & leads page on my webpage so my customers can use it directly without them knowing that i'm using chatbase for it.- Customizable chatbox color instead of black/white- Variable degrees of access for account managers- Invoices - adapt starting language to IP location- 2FA for login- Personal branding on the chat windows "Built by ..."- the ability to move bots to other accounts

overall i really like the ease of use and how the bot interacts with users queries

The lack of conversation structure, it's just a conversation bot but i would like to have an option where -if a users shows a certain intent- i can extract more variables than just name, email and phone number.

Ease of use and setup. Good price point. Product continues to evolve

Lack of Security documentation. Customer support can be a little unresponsive

We were able to setup and test multiple chatbots that focused on Course Info, Degree Info, Student and Faculty Handbooks. We were able to tweak it enough to satisfy a broad range of questions. We were very satisfied with the results.

The ease of setup, customization and implementation.

I can't complain about the general features of chatbot.