Overall, it was a great experience for my team and also for the end users. the quick learning and also the quality of responses were very helpful.

Ease of setup was a key. Also, the process of making the bot learn via documents in multiple formats was a game changer.

The limits on conversations/tokens becomes a roadblock.

The platform is simple and powerful in limited use cases. The company behind Chatbase is growing and the product seems to be getting better (more features) every month. Don't expect service or support anytime soon. Be willing to find stuff our yourselves, or amongst each other: https://www.facebook.com/groups/312848147798806/

The ease of use and the speed of the responses are the best features of Chatbase. The features are limited, making it a clear interface with not too many choices and options.There is an API!

1) I think a temporary issues is that Chatbase is growing fast and focused on building out a product. The customer information and service, the documentation seems to get less focus than the focus on product development.2) The problem with 'hallucination' is quite apparant and the bot WILL generate a totally wrong answer with that greatest of eloquence and confidence, which might (rightfully so) throw some people off. 3) The simplicity of Chatbase has the downside that the platform has limited use cases.

After we found out that they are not supporting more than 11 million characters, we cancelled the subscription, but they refused to refund us, even though we used it for 24 hours.

Easy setup and implementation of the product.

Allows only to load 11 million characters. There is no ability to upgrade to a higher level with higher capacity. AI implementations require enough data to get good answers.

I love this product. It does exactly what it says it’s going to do. The future updates look amazing. The customer service really needs to improve though.

It works. That’s most important. Non-technical professionals can now tailor their own AI chatbot without a line of code. That saves us tens of thousands of dollars, opens up new revenue streams for specialists in certain areas and with the custom domains function, could potentially lead to a new business model for both technical and non technical professionals. The webscraper really does work well, and once you revise an answer to the way you would want it to, it generally answers the right way every time. Very exciting integrations and developments planned in the roadmap which will make this an incredible service.

Data collection is still clunky (eg name and email capture) so we had to take it off at the users request cuz they found it bothersome. The initial prompt bubbles don’t disappear after first use so it take up a lot of screen space which makes it hard to read the actually messages sometimes. The Chatbase team is trying but doesn’t respond to most users questions in the community forum. It’s also been a month since I was told that an issue had been “escalated” and I’ve received no response after several attempts to get an update. The development roadmap is super exciting but lacks timelines so it’s hard to know when some important integrations or developments will come online. They also don’t send periodic update announcements to their clients so you have to check manually whether any improvements have taken place. Last, the API connection doesn’t really allow for historical context to be maintained, so if you want to structure a conversation through service and then bringing in Chatbase on the backend (without building a database to store messages), you’ll run into problems.

Affordable pricing and excellent customer support make Chatbase an indispensable tool for businesses of all sizes, delivering real value and efficiency in communication - a quick way to get your business supercharged with Artificial Intelligence.

Chatbase is a game-changer for our businesses looking to improve customer engagement. Its user-friendly interface allows for quick setup, while the robust analytics provide essential insights for optimizing chatbot interactions. Chatbase's natural language processing makes conversations feel more human-like, enhancing user experiences.

I couldn't find a way to smoothly integrate with some third-party apps, read from data tables for things like appointment schedules, and look up prices to answer customer questions. However, I found some workarounds using the FAQ and Q&A formats.