--- title: "Chatbase Software Reviews, Demo & Pricing - 2026" description: "Review of Chatbase Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/live-chat/chatbase-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Chatbot Software](https://www.softwareadvice.com/live-chat/chatbot-comparison/) / Chatbase Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/chatbase-profile/alternatives/) # Chatbase Review From $19-$399/month Free version 4 plans Wondering if Chatbase is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Chatbase 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Pricing Starting at $19.00 flat rate per month ### About Chatbase Unlock the full potential of Chatbase and effortlessly create a tailored chatbot powered by ChatGPT, perfectly aligned with your brand's unique personality. The platform empowers you to fine-tune your chatbot's interactions by customizing the base prompt, ensuring it resonates with specific projects or campaigns. Whether you seek a casual and humorous tone or require responses within a defined word limit, Chatbase offers the versatility you need. Seamlessly train your chatbot offline by uploading various file formats, including Word documents, PDFs, and plain text files. Copy-paste information from non-downloadable sources like emails and text messages to further enhance its capabilities. Elevate your chatbot's knowledge by enabling it to crawl your website for relevant answers, delivering exceptional support responses. Tailoring your chatbot's appearance is a breeze with Chatbase's intuitive customization options. Add a profile picture, select from light or dark themes, and modify text bubble styles. Customize the chatbot's opening greeting to introduce itself, offer assistance, or provide diverse solutions. Enhance user experiences by incorporating frequently asked questions... as "suggested messages," allowing users to find answers swiftly without burdening your support team. Simplify integration by embedding the chatbot as a widget or iframe on your website using straightforward HTML code. Maintain control by specifying authorized domains, ensuring your chatbot operates exclusively where you intend. Leverage the Chatbase API to establish seamless communication with your chatbot from any application, streamlining your workflow and enhancing efficiency. By supercharging your chatbot with ChatGPT, users will find the answers they seek right at their fingertips, making for a seamless experience. ("And I didn't even have to request to speak with a manager!") Chatbase equips you with a comprehensive toolkit to create, train, and integrate your chatbot, drawing from both online and offline data sources, effortlessly enhancing your website's capabilities. Revolutionize your customer service with Chatbase and redefine the way you engage with your audience. Elevate your brand's chatbot experience today. Wondering if Chatbase is right for your organization? Our Chatbot Software selection experts can help you in 15 minutes or less. ## Chatbase User Interface ## Popular Chatbase Alternatives Main Product Chatbase 4.3 [(73)](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.26Value for money - 3.75Customer support - 3.95Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [ChatGPT](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/) 4.4 [(392)](https://www.softwareadvice.com/artificial-intelligence/chatgpt-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.25Value for money - 3.95Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Botsonic](https://www.softwareadvice.com/live-chat/botsonic-profile/) 4.8 [(81)](https://www.softwareadvice.com/live-chat/botsonic-profile/reviews/) Ratings Breakdown - 4.73Ease of use - 4.32Value for money - 4.23Customer support - 4.60Functionality Pricing Starting at $16.67 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(205)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.33Value for money - 4.25Customer support - 4.47Functionality Pricing Starting at $59.00 per month Get Price Alternative Product [Zipchat](https://www.softwareadvice.com/live-chat/zipchat-profile/) 4.8 [(26)](https://www.softwareadvice.com/live-chat/zipchat-profile/#reviews) Ratings Breakdown - 4.85Ease of use - 4.72Value for money - 4.88Customer support - 4.62Functionality Pricing Starting at $49.00 per month Get Price ## Chatbase Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Free $0.00 flat rate, per month No plan information available Hobby $19.00 flat rate, per month No plan information available Standard $99.00 flat rate, per month No plan information available Unlimited $399.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Chatbase Features - Popular features found in Chatbot AI/Machine Learning Automated Responses Chatbot Code-free Development Customer Support For Sales/Marketing Natural Language Processing Pre-Configured Bot Query Suggestions - More features of Chatbase Analytics API Interaction Tracking Multi-Channel Communication Multi-Language Multiple Data Sources Real-time Consumer-facing Chat ## Chatbase User Reviews ## Chatbase customer ratings - Overall rating: 4.3/5 - Total reviews: 73 ### Rating distribution - 5 stars: 34 reviews (47%) - 4 stars: 28 reviews (38%) - 3 stars: 9 reviews (12%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (3%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.3/5 - Customer support: 3.8/5 - Functionality: 3.9/5 --- ### An accurate chat-bot, easy to set up! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It provides 24 / 7 access to Coaching support #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The product delivers a neat interface. It is easy to set up and service is reliable. #### Cons I had to figure out how to embed it in the website. --- ### Excellent product - Overall rating: 5/5 - Reviewer: Michael N. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love this product. It does exactly what it says it’s going to do. The future updates look amazing. The customer service really needs to improve though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It works. That’s most important. Non-technical professionals can now tailor their own AI chatbot without a line of code. That saves us tens of thousands of dollars, opens up new revenue streams for specialists in certain areas and with the custom domains function, could potentially lead to a new business model for both technical and non technical professionals. The webscraper really does work well, and once you revise an answer to the way you would want it to, it generally answers the right way every time. Very exciting integrations and developments planned in the roadmap which will make this an incredible service. #### Cons Data collection is still clunky (eg name and email capture) so we had to take it off at the users request cuz they found it bothersome. The initial prompt bubbles don’t disappear after first use so it take up a lot of screen space which makes it hard to read the actually messages sometimes. The Chatbase team is trying but doesn’t respond to most users questions in the community forum. It’s also been a month since I was told that an issue had been “escalated” and I’ve received no response after several attempts to get an update. The development roadmap is super exciting but lacks timelines so it’s hard to know when some important integrations or developments will come online. They also don’t send periodic update announcements to their clients so you have to check manually whether any improvements have taken place. Last, the API connection doesn’t really allow for historical context to be maintained, so if you want to structure a conversation through service and then bringing in Chatbase on the backend (without building a database to store messages), you’ll run into problems. #### Reasons for choosing Chatbase As a non technical founder, this gives me control over a really expensive part of my process to build an MVP. I can also retrieve user data and interactions that I need quickly so that I address user painpoints quicker and at a fraction of the cost. #### Reasons for switching to Chatbase Better value and far less expensive. --- ### My Review - Overall rating: 3/5 - Reviewer: Lout S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. pretty good, but i would like to see more options:- I would like to be able to embed the conversations & leads page on my webpage so my customers can use it directly without them knowing that i'm using chatbase for it.- Customizable chatbox color instead of black/white- Variable degrees of access for account managers- Invoices - adapt starting language to IP location- 2FA for login- Personal branding on the chat windows "Built by ..."- the ability to move bots to other accounts #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros overall i really like the ease of use and how the bot interacts with users queries #### Cons The lack of conversation structure, it's just a conversation bot but i would like to have an option where -if a users shows a certain intent- i can extract more variables than just name, email and phone number. --- ### Significant improvement on sharing info and easily accessible. - Overall rating: 5/5 - Reviewer: Morne A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a great experience so far. Being able to tailor make a chatbot that shares relevant info about our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our Chatbot shares critical information that clients might need in a easily accessible way without having to make physical contact. This saves time as well as improves the user experience on our website. We have also integrated the chatbot for answering any questions after hours through sharing the link in an auto response on Whatsapp. Furthermore we get to see the conversations from our prospective clients to further nurture our chatbot to answer with the correct responses in order to generate additional sales. #### Cons The Q&A section of the learning of the chatbot should have a function to import various Q&A's without having to type it out. #### Reasons for choosing Chatbase From the start my experience was good with Chatbase,which led me to purchase a package that we could pilot as a start. --- ### A Great Chatbot Platform - Overall rating: 5/5 - Reviewer: Barrie B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We tested it out on a Restaurant to see how guests would engage with a Chatbot. We found it to be a successful project, and Chatbase was a great platform to have settled on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Easy to use and implement on Wordpress. Clear instructions on how to set it up and train. The dashboard on the backend was easy to navigate and work my way around. The Chatbot replies were fast, with very little waiting time. #### Cons I didn't find enough documentation for understanding how best to train the bot we built. It took a while to find a support option, which was pretty good once I found it. Would have liked tutorials to work through #### Reasons for choosing Chatbase We chose Chatbase because it was priced well, and really easy to use, compared to other platforms we tried. --- ### Chatbase Easily Super Charges Customer Experience with AI - Overall rating: 5/5 - Reviewer: Shaun R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Affordable pricing and excellent customer support make Chatbase an indispensable tool for businesses of all sizes, delivering real value and efficiency in communication - a quick way to get your business supercharged with Artificial Intelligence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chatbase is a game-changer for our businesses looking to improve customer engagement. Its user-friendly interface allows for quick setup, while the robust analytics provide essential insights for optimizing chatbot interactions. Chatbase's natural language processing makes conversations feel more human-like, enhancing user experiences. #### Cons I couldn't find a way to smoothly integrate with some third-party apps, read from data tables for things like appointment schedules, and look up prices to answer customer questions. However, I found some workarounds using the FAQ and Q&A formats. #### Reasons for choosing Chatbase Quick start, ease of use, simple interface, and competitive pricing. --- ### Multilingualism is missing (welcome text) - Overall rating: 4/5 - Reviewer: martin d. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are generally satisfied with the product. If you could better support certain features such as multilingualism, you would have us as a long-term customer! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Configuring, integrating and rolling out the chat is effortless! #### Cons I feel a bit left alone as a customer. Support and documentation are missing or a bit short. What bothers us most is that we can't use the chatbot in multiple languages. This is primarily about the welcome text. Multilingualism is one of the most important functions for us, as we would rather not use several chatbots running in parallel. furthermore, it would be important for us to be able to export the entire chat log with our "corrections". this would allow us to train a new chatbot quickly. in addition, the log would serve us as a backup. What happens if we delete a chatbot mistakenly? all the work is lost. We spend a lot of time on the “revise user” function. That's why we should be able to export the corrected chat history at any time. --- ### Chatbase an awesome tool - Overall rating: 5/5 - Reviewer: Ankit N. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Superb experience it has been a super hit did an internal survey by training a chatbot on limited data and every one liked it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chatbot super easy to set up Intuitive settings Very easy to train Dashboard feature also give ability to see how users are playing around #### Cons I think there has to be an option to connect with human agent when chatbase is not able to respond It sometimes respond very fast and give long answers that make users feel slightly uncomfortable #### Reasons for choosing Chatbase Allows to add weblinks2. Allows to add custom data in form of questions and answers3. Allows to add files 4. Allows to add custom Q n Aanswers are impressive #### Reasons for switching to Chatbase Super easy interface and settings no code tool Easy to train great accuracy --- ### The tool is immature - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered After we found out that they are not supporting more than 11 million characters, we cancelled the subscription, but they refused to refund us, even though we used it for 24 hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Easy setup and implementation of the product. #### Cons Allows only to load 11 million characters. There is no ability to upgrade to a higher level with higher capacity. AI implementations require enough data to get good answers. --- ### University Chatbase Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We were able to setup and test multiple chatbots that focused on Course Info, Degree Info, Student and Faculty Handbooks. We were able to tweak it enough to satisfy a broad range of questions. We were very satisfied with the results. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of setup, customization and implementation. #### Cons I can't complain about the general features of chatbot. #### Reasons for choosing Chatbase don't need enterprise level --- Showing 1 - 10 of 73 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/chatbase-profile/reviews/) ## Chatbase Popular Comparisons [ChatGPT vs Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/vs/chatgpt/)[Botsonic vs Chatbase](https://www.softwareadvice.com/live-chat/botsonic-profile/vs/chatbase/)[Tidio vs Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/vs/tidio-chat/)[Wati vs Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/vs/wati/)[Zipchat vs Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/vs/zipchat/)[Tiledesk vs Chatbase](https://www.softwareadvice.com/live-chat/chatbase-profile/vs/tile-desk/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/chatbase-profile/alternatives/) ## Other Top Recommended Chatbot Software [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3058) Recently recommended **0** times [Appy Pie](https://www.softwareadvice.com/artificial-intelligence/appy-pie-profile/) **4.6** (1394) Recently recommended **0** times [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) **4.7** (590) Recently recommended **0** times [Podium](https://www.softwareadvice.com/online-payment/podium-profile/) **4.3** (526) Recently recommended **0** times Stuck Between Options? 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