All Chatway Reviews
1-23 of 23 Reviews
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Pedro
Verified reviewer
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2024
Simple, Easy, Fast
so far, i have really enjoyed Chatway...I think it can only get so much better from here.
PROSI enjoy the simplicity of integrating into our website and the ease of use, whether on desktop or through the mobile app.
CONScan't say I don't like anything about it just yet, it has worked well. what I would offer here is; perhaps the ability to add customized preset chat responses. or potentially implementing AI to learn my conversations for quick responses as to not miss opportunities.
Reason for choosing Chatway
it was simple to integrate into my website.
Nelsimar
Verified reviewer
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
The best chat bot so far…
It’s free ( for now ), and a great tool so far.
CONSI don’t have any comment against it for now.
Ross
Verified reviewer
E-Learning, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Lead to Immediate Sales
Chatway is amazing. Super easy to understand and install. Within hours of adding it my website, a customer messaged me which lead to a sale. This has repeated almost daily and usually, if the customer hadn’t had a fast way to get in touch, they wouldn’t have purchased from me. It’s been incredibly valuable for my business and has boosted my customer’s experience tremendously.
PROSChatway is incredibly simple to understand and install.
CONSThe downside of how simple it is is that there aren’t a ton of extra features.
Alejandro
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
Chataway review
Generating quick contact with the customers on our website, to resolve inquiries.
CONSThe mobile application does not notify me when a new chat is active. Only by email. This must be improved.
Roger
Higher Education, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Amazing new Live Chat!
I have just started using Chatway's new Live Chat for our website. This live chat software is a game-changer! The user-friendly interface and seamless communication make it stand out. The team is top-notch and it offers a fresh perspective on communication, and I highly recommend it. Kudos to the team for their dedication to excellence!
CONSSo far i haven't find anything that i don't like.
Reason for choosing Chatway
Because it was free and it has the integration with Duda.,
Lacy
Photography, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Just what I was looking for!
I was looking for an Live Chat to help convert any visitors on my website to book services, and this is EXACTLY what I was looking for! The setup was super duper easy, it's responsive, it's just perfect. I love it.
CONSI can't think of anything! It's simple and it's straightforward, what more can I ask for!
Dion
Sports, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Good feature
It's a good feature and gives us a new way to interact with customers.
PROSEasy to implement and to use. We started last week and a very happy with it.
CONSAt the moment we don't have any cons, because we just started.
Nat
Verified reviewer
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great and Robust Messaging
Cost effective chatbot solution which makes messaging easy between company and site visitors.
CONSThere wasn’t anything I didn’t like. The app is solid.
FARHAN
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Simple and user friendly
very well thoughtful designed app, they know what really consumers want.
PROSintuitive and easy to setup and installation.
CONSnothing so far, all good in my opinion..
Heather
Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
EASY to use, user friendly!!
I really like how easy it is to install and how I can customize it
CONSNothing yet!! So far so good!! :-) :-) .
Evelyn
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2024
Details Review
Great app and easy to use. I haven't found any defaults on it.
CONSI don't see anything or tell about the cons.
Sahel
Fine Art, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Brilliant
Very good so far but there’s always room for improvement
PROSVery good to stay in touch with customers and help customers out with any questions they might have
CONScan have a personalised chatway app notification sound so when i hear it i know it’s important.
Bruce
Electrical/Electronic Manufacturing, 2-10 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
New user of chatwat
Our tech support suggested it, he installed it and instantly we received various hits for our generator business.
PROSWe just started using it and it has already driven business to our small company.
CONSNothing yet. So far we are pleasantly surprised with Chatway.
Buttafly
Retail, 1 employee
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2024
I Love this app
It's been a great experience so far.......
PROSText feature comes straight to my phone line a regular text message
CONSI think that a feature stating that you're away would be beneficial
Chris
Management Consulting, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Chatway Live Chat
Excellent and easy to use and feel confident that it will work for me
PROSEasy to install and use and I’m happy with the way it works
CONSNot sure about ongoing pricing but will find out!
Dag
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Ease of use when connecting with prospects
Real time chat and email in case I’m not able to answer immediately.
CONSNothing it worked immediately and had no problems
Marius
Verified reviewer
Computer Networking, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Super Super
Admins einladen und Zusammenarbeit Danke
CONSIch habe keine entdekt ist einfach die bedienung bestens
TONY
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
I recommend chatway
easy to use and set up not to hard or complicated
CONSi really did not find anything wrong so far
Jeff
Construction, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great product
Easy set up and did what it was supposed to do
CONSNothing, I have no complaints product worked
Debbie
Apparel & Fashion, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Great product for my company web
So far so good! Everything has gone smoothly.
PROSEase of use and customer service are top-notch.
CONSI want more customizable options like a personalized font to match back with my web design.
Reason for choosing Chatway
Product design, ease of use, easy to install on my web.
Ali
Sports, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Very pracgical for starting my own business
Thier Live Chat application makes it much easier to stay in contacg with the customers.
CONSFunctionality and ease of use. Receiving an Email with customer inquiries make it easy to get back to customers in need
Yahya
Information Technology and Services, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great Plugin, Very Helpful
Simplicity and functionality of it all is off the charts. Ease of set up and deployment for a team of customer representatives is quite intuitive with the app and I think it can be improved a little more, although cosmetic changes can also help to reduce clutter and help customize it for each use case
CONSThe ability to set up different chat windows in different sections or pages of a website is nice to have, enables tailored messaging and communication
Sal
Construction, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
So far, so great!
Chatway allows ample to to sample the product without first have to make a large financial commitment.
CONSWhen responding to a customer using an IPhone, I can’t differentiate between my response or another administrators response to the same thread. .