Good value for money and they're always working on new features. Their dashboard for each of our sites provides useful information and it's very easy to digest the different data points.

The API's are extremely powerful and a great feature.

Ease of use, outstanding UI and UX. Responsiveness of the team (I can't believe how much of my wish list has been implemented).

M still learning the platform, but have been thrilled with the results and customer support I have received.

GoSquared provides historical and real-time website analytics that are easy to understand and filter through. Their support team is super responsive and great to work with.

I like the ease of access and attractive presentation of data. A single click reveals the key information at a glance.

From initial review to implementation has been amazing. Customer support outstanding.

Great for real-time analytics on site visitor activity. The live-chat feature works like a charm too.

This is a programme that is so easy to pick up with such clever capabilities.

GoSquared is a powerful, high-quality analytics suite that is well worth spending the money on.

There are a few issues that we have found, but honestly have failed to report because they are so minor. And we can always get what we need on the desktop version.

Overall, it worked for our company in the early stages of our user numbers, but at some point we outgrew it and had to look to other solutions.

This after you even pay, they will take away features from you until you contact their customer service, which AGAIN DOES NOT REPLY.

Lightweight web crm solution with smart groups and nice interface.

I'm still learning the platform, but have been thrilled with the results and customer support I have received.

They were great in helping us to get set up and want us to succeed using it.

First off, ease of integration with 3rd-party tools such as Zapier is a big plus. Setup is not a big headache.

GoSquared also provide excellent and friendly support and services. GS provide great tools for learning more about customers and a simple interface with great dashboards and plug-ins.

The simplicity of use, ease of integration and the team support from all levels at Quiq to ensure our success.

Easiest implementation ever. Very intuitive, easy to learn with very little training.

Sometimes it's just really confusing since there are so many graphs showing on my window.

Very intuitive and easy to use. Great feature set for the price of the software.

This is a great company with wonderful customer service and people that really care about their clients.

We have been using quiq for 3 years now and had a great partnership. Customers love to the sms and more frequently used.

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

I like that the software seamlessly moves between text and chat depending on the device being used by the consumer.

Easy to use,  Able to receive Photos and Videos,  Easy photo download process, Instant auto response messages back to our customers, Reporting.

Reporting is weaker than we would have hoped for.

Lack of query abilities for current conversations/searching for current conversations that are open and ongoing in the Manager / Reports View.

It makes the app easy to manage, troubleshoot and improve. Easy integration with oracle service cloud.

We have a small team, and no one will want to sit around their computer all weekend waiting for a message to come in.

Excellent customer service and support-The Quiq team is always available and willing to help us wherever needed.

The ease of use and the ability to have multiple agents available for responses has been so beneficial.

Continuous investment to make it easy to deploy. Great employees and ceo.

We were able to open 2 new channels SMS from our mobile app and Chat from our desktop website, we found that a tremendous number of our clients want to speak to us and transact in this way.

We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call.

It's probably the only thing we lost when moving over from Mightytext.

Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat.

US Dollar

Award-winning software for subscription businesses to manage the full lifecycle of their customers. 

The platform offers advanced analytics and multi-channel messaging to better understand, segment and engage with customers. 

It offers intuitive real-time web analytic dashboards to better understand web traffic for customer acquisition.

GoSquared also provides intelligent live chat software to capture more of that traffic to sign-ups. 

Pricing is based on a monthly subscription and support is extended via live chat, email, phone and documentation.



LongDescription

Internal Chat Integration

Referral Tracking

Multiple Site Management

Offline Form

Contact Management

Lead Management

Email Marketing

Mobile Access

Proactive Chat

Transcripts/Chat History

Pageview Tracking

User Interaction Tracking

Marketing Automation

Time on Site Tracking

File Sharing

Segmentation

Website Visitor Tracking

Real-time Consumer-facing Chat

Interaction Tracking

Customizable Branding

Goal Setting/Tracking

Reporting/Analytics

Lead Qualification

Third-Party Integrations

Canned Responses

Campaign Management

GoSquared scales with the size of your customer base.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

GoSquared

In Person

Live Online

Webinars

Documentation

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members.


Agents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off.


Quiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.



Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Text-to-Win

Shortcodes

Multi-Channel Marketing

Surveys & Feedback

Multi-Channel Management

Mobile Alerts

Lead Capture

Performance Management

Automated Responses

Code-free Development

Mass Texting

For Developers

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Scheduled Messaging

Human Handover

Sentiment Analysis

Natural Language Search

Agent Interface

Blended Call Center

Lead Distribution

Communication Management

Customer Database

Audience Targeting

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

2-Way Messaging

Call Center Management

Data Import/Export

Mobile Coupons

One-to-One Messaging

Self Service Portal

Customer Experience Management

Outbound Call Center

Configurable Workflow

Screen Sharing

Multi-Channel Data Collection

Real Time Data

Performance Metrics

Inbound Call Center

Mobile Keywords

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Queue Management

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Workflow Management

Message Personalization

Email Management

Visual Analytics

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Automated Scheduling

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Real-time Conversations

Inbox Management

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Behavior Tracking

Chatbot

Polls/Voting

Monitoring

Feedback Management

Appointment Management

Web browser (OS agnostic)

Pricing is conversation-based, not seat based, starting at $500 per month.

GoSquared vs Quiq

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