All Kore Reviews
1-15 of 15 Reviews
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Sathindu
Computer Software, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Great and easy platform to build chatbots
As overall its a great tool. Nice UI/UX as a developer.
PROSThe user experience as a chatbot developer in kore.ai platform is great. It has all the tools to built the chatbot from the scratch. Even from the prototype stage. Bot flow creation is very easy and it has many advanced features too considering from AI perspective.
CONSI think collaboration can be improved further more. And for the cloud version I could not find a way to use specific version (Because it changes frequently)
Reason for choosing Kore
I have tried several other bot building platforms including big names in the industry. But kore.ai is very easy to work with comparing to those. And has great NLP features.
Vendor Response
Hi Sathindu- Glad to hear that you liked the user experience. Thank you for such amazing feedback and for recommending the Kore.ai Virtual Assistant Platform. Hope you get the most out of it.
Replied April 2021
Will
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
Excellent solution for chat automation.
We are using Kore to automate chat generation in order to help recruiters hire great talent.
PROSRobust feature set and thorough training process.
CONSDocumentation can be a bit difficult to wade through at times.
Reasons for switching to Kore
Kore offers greater customizability and deeper technical integration.
Neha
Computer Software, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2021
Good Platform to work on!
All end user questions are answered by the bot using Kore.ai.
PROSEasy to use. Don't have to write all the code from scratch to execute.
CONSCustomer support is not that good. Difficulties in resolving issue.
Vendor Response
Hi Neha- Glad to hear that you found the Kore.ai Virtual Assistant Platform easy to use. Thank you for your feedback on customer support- we appreciate this, as it helps us improve the experience of valued users like you.
Replied April 2021
Chitrang
Computer Software, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Kore.ai Bots Platform Review
It's very easy to design virtual assistants which could be used for different purposes, the platform already provides the tools over the counter so that a user will not have to sit a design them, you need only care of the business logic which goes in the development of the bot.
PROSThe dialog tasks are very easy to implement, the types of input which are needed are very neatly documented and implemented, all of the options are very to navigate, some of the features like masking, small talk, and basic training is done by the builder itself. It's easy to add channels, use the agent transfer and expose the APIs. Overall a very good experience using this platform.
CONSThe only thing which I feel could be improved is the sidebar on the bot platform, it's very hard to control the options on the sidebar on mouse hover since it keeps going up and down quite frequently.
Vendor Response
Chitrang, we're glad you had a good experience. Thank you for your feedback on enhancing the sidebar on the kore.ai virtual assistant platform- we appreciate this, as it helps us improve the experience of valued users like you.
Replied April 2021
Amila
Computer Software, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Highly recommend for those who are willing to build their own chatbot solutions
With my all the experiences in developing different chatbots using Kore.ai platform, I highly recommend this Kore.ai platform for anyone who are searching for a better Virtual assistant development platform for their purposes.
PROSThe Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful. Some features like managing interruptions and multiple requests, handle multiple intents within a conversation, analyse sentiment tones behind user responses, extracting entities from user utterances and many more. And also it's really easy to integrate our developed chatbots with other messaging/chat applications as it supports most of the popular channels such as Messenger, Slack, MS Teams, Skype etc. or even we can easily integrate with our custom web sites/pages as well.
CONSI feel that it would be better if the testing UI is developed as a different module within the platform to make it more usable.
Lakshmi Prasanna
Computer & Network Security, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Very easy n flexible
Its very easy to create any huge bot in a minutes. I am very much interested and liked to work on it.
CONSAs of now, nothing to include in it. I am very much satisfied.
Vendor Response
Hi Lakshmi - For you to say- "It's very easy to create any huge bot in minutes" makes our day! Thank you for such amazing feedback and for recommending the Kore.ai Virtual Assistant Platform. Hope you get the most out of it.
Replied April 2021
Ankitha
Information Technology and Services, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Say hello to the new AI tool to get your ivr experience to the next level!
This is a great tool with abundant features and easy to navigate UI. I love how the an entire complex call flow spanning across multiple systems can be implemented under one BOT with Kore.ai while handling multiple features like machine learning, NLP etc. This product itself as so many in built features which are easy to use.
CONSKore.aI has too many properties and features which are so good but at the same time can made it difficult to keep in mind/maintain while building new bot/making more changes to existing bot.
Thesni
Information Technology and Services, 11-50 employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Kore.ai - Easy to learn
- Interface is very user-friendly - Many functionalities and language capabilities
CONS- Integration with other tools tutorial availability would be helpful
Daniel
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Smart and ease
We are working with some prospect clients, Hospitals and motorcicle brands
PROSYou don't need to develop any code to make a chatbot works
CONSI guess there should be more example of how to work with javascript to make for functions for the bot, maybe this could be specify in the documentation
Dinesh
Information Technology and Services, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Best software for use and learn
User friendly Interface that helps new users to understand the software well and good.
CONSI couldn't find any cons for the software cause it's good and I'm also new to similar softwares
Vendor Response
Hi Dinesh- We are overjoyed to hear that the Kore.ai Virtual Assistant Platform exceeded your expectations and it has a user-friendly interface. Thank you for such endearing feedback and for recommending the Kore.ai Virtual Assistant Platform. Hope you get the most out of it.
Replied April 2021
Likhita
Computer Software, 1,001-5,000 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Kore Ai Basic Training
Was fun working with it
PROSThe ease of working, the inbuilt basic machine learning and NLP services, The multiple deployment options
CONSKeyboard short cuts, like esc to close the dialogue box
Anant
Computer Software, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Kore.ai in building conversational experiences
Overall its good platform where customer can build the conversations experiences for the medium complex use cases quickly.
PROSMachine learning models and designing of the conversations.
CONSManaging the versions of the bots since there is no mechanism to rollback to earlier versions.
Reason for choosing Kore
Quicker building use cases as compared to others including the integration with most of the channo
Vendor Response
Anant, glad to hear that you liked the overall conversation designing experience. Thank you for your feedback on managing the versions of bots- we appreciate this, as it helps us improve the experience of valued users like you.
Replied April 2021
Lalit
Information Technology and Services, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Easier to use
Overall, it is a good platform to develop your skills in chatbot development
PROSEase of use Productivity Lots of integration options
CONSIntegration for third party app is bit lengthy
Vendor Response
Hi Lalit- Thank you for such a positive review. Thank you for your feedback on integration with the third-party app- we appreciate this, as it helps us improve the experience of valued users like you.
Replied April 2021
Fausto
Industrial Automation, 10,000+ employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Fausto Velasco Survey
Customer Satisfaction Improvement ,
PROSVery intuitive solution, really low code
CONSsome connectors to integrate Natively with some RPA tools
Vendor Response
Hi Fausto- It's great to hear that you found our solution very intuitive. All of us at Kore.ai value your honest and positive feedback. Thank you.
Replied April 2021
Abinaya
Consumer Services, 10,000+ employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Good software
Natural language processing and low code environment
CONSNothing as such as we had a free training offered as well for the course