--- title: "LiveChat Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LiveChat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LiveChat is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/livechat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) / LiveChat Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/livechat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/livechat-profile/alternatives/) # LiveChat User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,729 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,218 reviews (70%) - 4 stars: 429 reviews (25%) - 3 stars: 63 reviews (4%) - 2 stars: 13 reviews (1%) - 1 star: 6 reviews (0%) ### Most mentioned pros - The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. - LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. - It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. ### Most mentioned cons - The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. - One downside is that someadvanced features require higher-tier plans, which can get expensive over time. - It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. ## LiveChat customer reviews Showing reviews 1-25 of 1,729 (page 1). ### Waxstop - [sensitive content hidden] Saved ME - Overall rating: 5/5 - Reviewer: Scott M. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered very good platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] got me back into my old account as i was still being charged but wasnt using it for so long. #### Cons nothing --- ### Excellent Tools for Responsive and Efficient Client Service - Overall rating: 5/5 - Reviewer: Colleen P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. #### Cons Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. --- ### Easy solutions - Overall rating: 5/5 - Reviewer: Tami G. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that I can get answers without having to call and wait on hold or email and wait for a response #### Cons Sometimes it takes a while to get a person to chat with --- ### Live Chat Feed Back - Overall rating: 5/5 - Reviewer: Pritijeet B. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support was exceelent & LC portal functionalities are really good and easy for us to manage the customers. #### Cons I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. --- ### Reliable and user-friendly Live Chat solution - Overall rating: 5/5 - Reviewer: Max D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. #### Cons One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. --- ### LiveChat saves us! - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program. #### Cons Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor --- ### Great customer service! 10/10 - Overall rating: 5/5 - Reviewer: Travis N. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service provided by [sensitive content hidden]! Everything has been smooth since onboarding and have had no issues and it's really easy to use! #### Cons Not really anything that I don't like about Livechat. Customer service has been absolutely phenomenal. --- ### How to get to the bottom of an upgrade or downgrade - Overall rating: 5/5 - Reviewer: Joseph H. - Verified reviewer: Yes - Industry: Government Relations - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites. #### Cons Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat. --- ### Thanks for the assistance rendered by Support. - Overall rating: 4/5 - Reviewer: Jacob G. - Verified reviewer: Yes - Industry: Computer Games - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered So far it is pretty good. There are always areas to improve the platform. Will be great to include more automation system with respect to AI. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer Support is always on hand to help. A good customer support platform for businesses to deploy. #### Cons Should have more Apps or Tools as part of the generic platform rather than having to pay for many of them. E.g. Ticketing system for tracking and monitoring. --- ### Great customer support and UI, limited customization - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing #### Cons Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions --- ### Consider my Experience Before Trying LiveChat - Overall rating: 5/5 - Reviewer: Charles L. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues. #### Cons The introduction of chatbots was a life changing scenario since we are able to keep our customers and prospects engaged. #### Reasons for switching to LiveChat LiveChat has a clean User Interface unlike other alternatives that I have tried such as Zoho Desk. --- ### Good chat focused app with lots of features - Overall rating: 5/5 - Reviewer: Antony L. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good support, easy to use and integrate, good customisation & loaded with features. #### Cons There are some features which don't have an option to toggle off. #### Reasons for choosing LiveChat Lacking chat focused features and some core functionality we required such as automated internal email transcripts. #### Reasons for switching to LiveChat Zendesk offered poor widget customisation and the support was not very good. --- ### Effective and User-Friendly Support Tool - Overall rating: 5/5 - Reviewer: Priyanka S. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered LiveChat is user-friendly and effective for real-time support. It offers great integrations and insights, though it can be pricey for smaller teams. Overall, it’s a valuable tool for improving customer engagement. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Its easy to use and manage. Real-time chat boosts customer engagement, and it integrates well with other tools. The analytics offer helpful insights to improve support. #### Cons LiveChat can be expensive for smaller teams. Some advanced features are locked behind higher-tier plans. The mobile app experience can be a bit clunky at times. #### Reasons for choosing LiveChat we choose livechat for its ease of use, powerful features, and seamless integrations with our existing tools #### Reasons for switching to LiveChat We switched to live chat from tawk for its more robust features and better user experience --- ### LiveChat... expensive but good. - Overall rating: 3/5 - Reviewer: Mason M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros LiveChat has a nice interface and is easy to integrate #### Cons The pricing of LiveChat is not affordable for small businesses. #### Reasons for choosing LiveChat It looked nice, still deciding if it's worth keeping or not #### Reasons for switching to LiveChat Looking for a different software to change it up. --- ### Live chat is an awesome feature to have - Overall rating: 5/5 - Reviewer: Jonathan B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with life Chat has been excellent and I have nothing to complain about only complaint that I have is that it’s made my life simpler now that was a joke but it has made my life simpler and there is nothing to complain they did an excellent job on this software #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once adding life chat to our website it’s been a great feature we’re able to get updates from patients that need help with our live chat link #### Cons There is nothing to talk bad about this software it has all the features that I want and that I like and may be a little bit extra #### Reasons for choosing LiveChat My friend recommended life chat so I went with their option --- ### Resourceful, efficient and very dependable - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I am very satisfied with Livechat and would highly recommend to my colleagues and other professionals for long term reliable use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The fast, friendly and effective support I receive in a short time frame. I always receive a prompt helpful response from the staff filled with enthusiasm. #### Cons Although, they are most always helpful and eager to provide the correct information sometimes they are not providing the most current information as to statistics. But for the most part they provide up to date resources. --- ### LiveChat is a good program with good feature/functionality - Overall rating: 4/5 - Reviewer: Russ C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The product is good, but support could be a lot better. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Once deployed, it has been solid as a rock. #### Cons It was a little convoluted to get it setup and going. --- ### Chitty chatty - Overall rating: 5/5 - Reviewer: Jazzmen M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like I can chat and meet anyone which actually caused me up find love #### Cons I hate that I can’t see more details about the person I’m chatting with. --- ### Am Amazed With LiveChat - Overall rating: 5/5 - Reviewer: Joyce J. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It gets the work done fast and well every time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk. #### Cons I haven't had any issues with LiveChat at all. --- ### Live chat is better than Phone or Email Support - Overall rating: 5/5 - Reviewer: Jackson A. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels. #### Cons There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis. --- ### I panic when I hear the knock knock. - Overall rating: 5/5 - Reviewer: Amytha Grace V. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with LiveChat is worthwhile. Aside from it's really serving it's purpose for our business, it does not make our lives complicated. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end. #### Cons First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space. --- ### LiveChat is the perfect tool for our Sales and Support efforts! - Overall rating: 5/5 - Reviewer: Hannah H. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. LiveChat is a great feature to have on our website and has increased our Sales. It integrates seamlessly with Outlook email, giving me daily updates on any chats I missed. It makes follow-up easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros How easy it is to use! LiveChat is a great feature to have on our website and has increased our Sales. #### Cons It seems to be a great product. I don't have any Cons --- ### LiveChat mudou minha empresa - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Executive Office - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company started using LiveChat because we were losing a lot of customers due to the lack of support that was able to solve problems quickly. Before we started using the software, we used e-mail and this generated very slow communication with our customers. We implemented LiveChat just over two years ago and improved the level of our service. Since then, we have increased the efficiency of our work, reduced costs and mainly improved our relationship with the client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveChat integrated perfectly with our business, the software is fast and allows us to reduce the average service. Because we are able to solve our customers' problems more quickly, we were able to expand our customer portfolio. This means increased revenue for our company. But the most positive effect was being able to improve the way our company was seen in the market. The best thing about LiveChat is that it allows us to work and at the same time provide support to our client, because whenever there is a new interaction, the software emits an audible warning on the mobile device and this allows us to be answering questions in real time. #### Cons Well, we currently face only a few difficulties with the usability of the app for mobile devices, because the web version of LiveChat is perfect, but the mobile version and a little limited, in my view, needs to expand the features in the mobile version, such as the resolution tags that are not allowed to be added in each contact, but the web version has this function. Another issue that implies the use of LiveChat is the cost of implementation, which is a little high by the standards of some companies. --- ### Customer connections are #1 priority - Overall rating: 4/5 - Reviewer: Devin F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience had been above average and positive. Despite its faults and navigation issues connecting with clients in real time is invaluable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The thing I like most a out the software are the customizable hashtags. I can pretty much automate an entire conversation with every customers by programming and learning preset hashtags. It is by far the quickest and most efficient way to communicate with a since of uniformity with all questions and concerns #### Cons The least favorite thing about chat is the limited features on the bottom pay tiers. The work scheduler is something I had to pay extra for even though it would be nice to have a schedule inside the app instead of having to keep another window open. I wish it was set up according to team size instead of person pricing. --- ### Livechat exceeds our expectations. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Livechat is an invaluable tool that enables seamless communication with potential clients across various mediums of their preference. Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among first-time clients and reduced query resolution times. Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the success of our business. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers. #### Cons The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/?page=2) --- LiveChat Reviews, Pros and Cons - 2026 Software Advice