I get instant connection to my customers with tons of features, customizations, and robust reporting.

What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools.

The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time.

Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report.

Yes regardless of other challenges it works well with the dignity

Live chat has good users interface and friendly to user to support the customers through Live chat.

Sometimes it is not effective in that way use us current access to work get the network error.

Great for connecting with customers... When it actually works.

Okay, I really loved this software at first. But then they started to change and add things, and every time they have something technical going on or update their software, the app stops working on my phone. With zero resolution from their 'technical team'. In general, the software idea is great, but the execution and functionality aren't so great.

I have had technical issues with this software too many times now. The first time when they updated their app and software, the app stopped working on my phone. I contacted the tech team and they had to restore me to the older version in order for it to work. Later on, just recently, same thing - app stops working, I contact technical team and they can't do anything and tell me it is my phone.. Even though nothing had changed with my phone. I grew up around professional technicians my whole life, and am well aware of how these softwares work, and the technical team honestly does not know what they are doing there. This, this created an issue where I cannot provide the adequate customer service I need to for my business. I am switching to another chat provider next week, have had enough of the issues with this one. Not worth the money when there are better chat softwares out there.

Overall, LiveChat has significantly improved our customer support capabilities and customer satisfaction. Its user-friendly interface, powerful chat management, and insightful analytics make it an invaluable tool. Although there is room for improvement in pricing flexibility and mobile app optimization, LiveChat remains a reliable solution for enhancing customer interactions and support.

What I liked most about LiveChat was its user-friendly interface and accessibility. It seamlessly integrates into our website, making it easy for both agents and customers to engage in real-time conversations. The customization options allowed us to align the chat widget with our brand's visual identity.LiveChat's chat management features impressed me the most. Real-time monitoring and proactive engagement empowered our agents to provide exceptional support. The chat transfer functionality ensured smooth transitions between agents. Tracking typing indicators and read receipts enhanced response times and customer engagement.The reporting and analytics features provided valuable insights into customer satisfaction, response times, and chat volume. Integrations with CRM systems and email marketing platforms allowed us to streamline our support operations and track customer interactions effectively.

While LiveChat met our needs effectively, there were a couple of areas that could be improved. The pricing structure felt somewhat rigid, and more flexibility in pricing options, especially for advanced features, would be beneficial. Additionally, the mobile app experience could be enhanced for smoother performance and more intuitive features.

My experience with LiveChat has really been rocking.

I like LiveChat because it solves our customer problems quickly through live chats and conversations.

I believe that LiveChat has no known error of its own and the design is simply perfect to fail at all.

Live visit programming has turned into an urgent part of client care methodologies for organizations, everything being equal, offering a more prompt and customized method for drawing in with clients, improving client experience, and eventually driving fulfillment and devotion.

It's essential to take note of that while there are difficulties related with live talk programming, a large number of these issues can be relieved with cautious preparation, legitimate preparation for specialists, powerful utilization of robotization, and ordinary checking of client criticism.

My overall experience with the app is very good

Live Chat is easy to useFast and everyone can benefit from itOn a personal level it helped me a lot

Some minor things could be improved, like the chat menu

Database management and CRM because it helps increase customer satisfaction and lead conversion

I honestly can't say anything worth disliking for the app.. its generally a good app

Wonderful platform! Really enjoy using the platform as it is so user friendly and efficent.

The UI is fantastic. Every function is easily found and easily used. Can see conversation history, share photos with the client and easily manage conversations with effective notifications and chat management.

Very little negative to say about it. Searching for chats without a conversation ID can be a little bit tricky with a lot of agents as information that may not be easily accessible such as consumer ID is needed.

Live chat software is a powerful tool for office communication, offering a range of features that can improve team collaboration, communication, and productivity. Its real-time communication, accessibility, notification system, collaboration, and searchable chat history make it a popular choice for many teams. However, its potential for distractions, security risks, miscommunication, lack of face-to-face interaction, and overreliance are potential drawbacks to consider when deciding whether live chat software is the right tool for your office communication needs. It is important to weigh the pros and cons carefully and consider the specific needs and preferences of your team before implementing live chat software.

1. Real-time Communication: Live chat software provides real-time communication between team members, allowing for quick and efficient communication.2. Accessibility: Live chat software can be accessed from anywhere with an internet connection, making it easy for remote team members to stay connected with the rest of the team.3. Notification System: Live chat software typically has a notification system that alerts team members when new messages are received. This feature ensures that team members do not miss important messages.4. Collaboration: Live chat software can be used for collaboration, allowing team members to share files, links, and other resources in real-time.5. Searchable Chat History: Live chat software typically has a searchable chat history, making it easy to find previous conversations and information.

1. Distractions: Live chat software can be a distraction for some team members, especially those who are easily distracted by notifications and messages.2. Security: Live chat software may pose security risks if sensitive information is discussed over the platform without proper encryption and security measures.3. Miscommunication: Live chat software may lead to miscommunication or misunderstandings if team members misinterpret messages or tone.4. Lack of Face-to-Face Interaction: Live chat software does not provide face-to-face interaction, which can be important for building relationships and understanding tone.5. Overreliance: Overreliance on live chat software can lead to a lack of in-person communication, which may hinder team bonding and creativity.

Around 5 years ago we began looking for a new LiveChat solution not only for our business, but the clients we represent who offer support of tens of thousands of end users each. Because of thi,s we needed a feature rich platform that integrated with our own internal tools but also was easy to integrate and configure on our client's websites. We looked at a number of different solution providers and LiveChat won our business with a stable platform, easy to integrate with, easy to separate out by customer and also was very budget friendly which is especially important in the outsourcing business. By selecting LiveChat we were able to consolidate down from 3 separate LiveChat providers into one, streamlining both our workflows and our set up process. Over the years LiveChat has continued to provide excellent support for their product and is constantly adding new features and tools that our team enjoys - chat agents, management, and developers alike. Whenever I have had an integration issue or a question about the product their support team has been extremely prompt and helpful in all of their support channels. We are very pleased with our choice to move to LiveChat and look forward to continuing business with them for many years to come.

- Stable platform - Ease of separation of groups - Ease of integration - Reports and tools (admittedly we export this into our own tool and don't use LC's) - Security and custom rules - Customization and branding - Consistent improvements - Support team is prompt and helpful

- Some updates cause issues with set up and updates aren't announced very well - Ticket system is 'meh' and we don't use it - No send chat transcript by group, it's all or nothing

Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally.

Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience

There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical problems may be better suited for phone or email support. Limited ability to handle multiple customers at once: Live chat agents can typically only handle one conversation at a time, which means that customers may have to wait for a response if the agent is busy with another customer. Limited ability to handle non-text based communication: Live chat is a text-based communication channel, which means that it may not be suitable for customers who have difficulty reading or writing, or for handling visual or audio-based issues. Potential for misunderstandings: Live chat conversations can be more prone to misunderstandings than other forms of communication, as there is no visual or auditory context to help convey meaning. This can lead to frustration for both customers and support staff.

LiveChat is a great way to help customers in realtime making you very accesible to customers helping to grow your business and client base. Definitely a great tool for any small business.

Having looked at many Chat programs we found the best was LiveChat. You don't have to be at your computer all day waiting to see if a chat is coming in because with LiveChat you can download the app and chat with your customers on the go. Utilizing and setting up the chat is very simple and easy to use. You can do it yourself if you have some knowledge of setting up your website or you can have your webhost do it for you by simply dropping in a simple code. You will be up and running in minutes. You can customize your logo if you wish and it is easy to communicate. Adds the touch of helping customers out if they need direction or information.

There are a couple of cons that we have run into with LiveChat. Recently this problem has been better but from time to time you will not get instant notification if you are relying on the app to use for chatting. The only downside is if the delay is too long you may miss the opportunity to chat with the customer. The other issue we have seen is that the customer can leave a message but you don't really get notification all the time if a message was left so you are on your own to make sure to check for a message.

Livechat plays a crucial role in our workflow for acquiring sales prospects and converting them into customers. Its use has significantly reduced our response time to address customer service issues, resulting in much happier customers.

Livechat offers an array of exclusive chat tools such as message sneak-peek, eye catchers, and targeted messaging for our customer engagement activities with our app users. It also brings together our preferred messaging apps under a single platform by integrating them with Livechat, thus enabling customers to initiate engagement with us through their preferred messaging app. A further result of Livechat's vast integration capability, we are able to elevate a chat conversation with a customer or sales prospect to a voice or video call for efficient sales engagement.

When it comes to helpdesk solutions, I would consider Livechat to be an essential software. It has not only met our business expectations but also exceeded them, in my opinion.

One of my favorite features is being able to train the bot and see exactly what FAQs the customer are asking. We believe the more readily available we make information customers need the better service we offer. Specific to LiveChat, we love interacting with our customers in real time and not making them wait on an email reply.

This software took some time to get set up. We started with Chatbot and only after implementation did we realize we needed Live Chat addition subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected. So far it's been great for our rapidly growing company. The story for the Chatbot is a work in progress. However, we believe we are able to provide a higher level of service to our customers who are all around the world. One of my favorite features is being able to train the bot and see exactly what FAQs the customer are asking. Another feature we love is interacting with our customers in real time and not making them wait on an email reply. It's also great that we can assign tickets directly to the person who can solve their problem reducing overall response time to the customer.

We started with Chatbot and only after implementation did we realize we needed Live Chat additional subscription to be able to interact with customers live. Then for the full ticketing features we wanted, we also added on Help Desk. The software does what we want but the total price added up to more than we initially expected.

It's been positive overall, aside from dealing with privacy concerns for GDPR, such as IP address collection and lack of admin controls for this feature. While many visitors do not use chat, some do, and those that have used it have found it very helpful, and it has resulted in some additional conversions that may have not occurred otherwise.

- Ease of setup - Reliable operation - User-friendly operational/agent interface - Ability to customize pre-questions to gain consent for personal info collection, etc.

- Support for options to increase privacy protection of site visitors (ie, for EU GDPR compliance) could be better. For example, disabling IP address collection requires a special support request and then it is entirely removed. It would be much better if IP address enable/disable was an admin-controlled setting that, if enabled, would only remove the last octet of the IP address (like Google Analytics does for IP anonymization) so that geo info could still be collected but without the precision that would create a personal info privacy concern. - Blocking of bot-crawlers from the customer/visitor list is desperately needed, as they present a nuisance to agent operations. - The clearing of the customer list info seems to occur at random/unpredictable points in time -- this should be explained and there should be a button to allow manual clearing of the list by the agent. - The customer/visitor view options should include an "all current visitors" option so that all current visitors , whether invited or browsing, can be seen in one view. - Filters should be expanded to work for all fields, and should be persistent and be able to be saved so that switching views or restarting the application does not cause filter setups to be lost. - There should be a master enable/disable setting to deactivate LiveChat when desired, without the need to go into Wordpress and disable the plugin. -

Our chat-based customer service efforts are completely managed by Livechat. This tool offers us a multitude of options to connect with our customers and potential sales prospects through various channels. It has become an invaluable resource for our customer service team.

Livechat connects with a variety of messaging channels, which has ensured that we are able to reach our customers wherever they are . At this moment, we are successfully reaching our customers on other platforms asides our website and mobile application , including on our Facebook page, through sms communication and even through the popular Whatsapp messaging platform.

When it comes to engaging with customers through chat, Livechat does an excellent job for me and my team. We have yet to identify any flaws with this exceptional helpdesk tool. It has proven to be a reliable and efficient way to communicate with our customers.