--- title: "LiveChat Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of LiveChat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if LiveChat is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/livechat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) / LiveChat Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/livechat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/livechat-profile/alternatives/) # LiveChat User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 1,728 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,217 reviews (70%) - 4 stars: 429 reviews (25%) - 3 stars: 63 reviews (4%) - 2 stars: 13 reviews (1%) - 1 star: 6 reviews (0%) ### Most mentioned pros - LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. - The HelpDesk.com app has also been very helpful for our business by keeping customer conversations organized, making support easier to manage, and helping us provide a better experience to our users. If I could give more than five stars, I would. - It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. ### Most mentioned cons - One downside is that someadvanced features require higher-tier plans, which can get expensive over time. - The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely. - It provides no benefit to client support and actively damages it. Despite these ongoing failures, payments were taken regularly. ## LiveChat customer reviews Showing reviews 1-25 of 1,728 (page 1). ### Chatting with LiveChat - Overall rating: 5/5 - Reviewer: Mai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been an invigorating experience for our team while we implement the broad range of customization tools as well as relying on the AI copilot to further enhance the client experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Loving the versatility and customization available within the software. We're already integrating it with other apps we use to create a really curated experience for our clients. #### Cons No cons! I have always wanted to onboard LiveChat after using it myself as a consumer. Now using it as a business user, I find it super easy to adopt and implement. --- ### Excellent Tools for Responsive and Efficient Client Service - Overall rating: 5/5 - Reviewer: Colleen P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve. LiveChat, ChatBot, and Helpdesk have been very beneficial for our team. LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact. ChatBot helps us extend support beyond regular office hours by responding to common inquiries and directing people to the right information or next steps. Helpdesk gives our team a more organized way to manage inquiries, track follow-up, and ensure nothing gets missed. Together, these tools have improved our responsiveness, strengthened the client experience, and helped us serve people more efficiently. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveChat, ChatBot, and Helpdesk have been excellent tools for OFE. They have helped us improve responsiveness, organize inquiries, and provide better support to the job seekers and community members we serve. LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient. These tools have strengthened our service delivery and improved the overall client experience. #### Cons Setting up LiveChat and a ChatBot can be a bit overwhelming, but the support team is excellent and will walk you through any challenges that occur. --- ### Easy solutions - Overall rating: 5/5 - Reviewer: Tami G. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that I can get answers without having to call and wait on hold or email and wait for a response #### Cons Sometimes it takes a while to get a person to chat with --- ### Live Chat Feed Back - Overall rating: 5/5 - Reviewer: Pritijeet B. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered LC portal functionalities are really good and easy for us to manage the customer, however billing payment & annual renewal are challenging for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support was exceelent & LC portal functionalities are really good and easy for us to manage the customers. #### Cons I would like to highlight a few concerns regarding the recently introduced billing system, pricing structure, and subscription plans, which were implemented without prior consultation or alignment with our requirements. Additionally, the monthly Premium API payment process presents operational challenges for our organization. The payments currently require an American Express card, whereas our company policy does not permit the use of personal cards for business-related transactions. Furthermore, processing monthly payments involves multiple approval layers, making the process time-consuming and administratively cumbersome. To address these challenges, I would request the introduction of an annual prepaid API subscription package. An annual billing option would simplify procurement, reduce administrative overhead, ensure uninterrupted service, and better align with corporate payment and approval processes. I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users. --- ### Reliable and user-friendly Live Chat solution - Overall rating: 5/5 - Reviewer: Max D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with LiveChat has been very positive. It has improved communication efficiency and helped provide faster support to customers. The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros LiveChat stands outfor its ease of use and quick setup . The interface is clean and intuitive, making it easy for both new and experienced user to navigate without much training. Customer support is responsive and helpful whenever issues come up. The platform offers strog communicationtools, including real-time chat updates, canned responses, and integrations with other systems. Overall, it delivers great value for money considering the features and reliability. #### Cons One downside is that someadvanced features require higher-tier plans, which can get expensive over time. The customization options, while decent, could be more flexible for branding and workflow automation. Occasionally, updates may change the layout or sttings, requiring users to readjust. Also, reporting features could be more detailed for deeper analytics. --- ### Good Chat Option for Websites - Overall rating: 4/5 - Reviewer: Bill L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been solid and reliable. It’s easy to use, helps teams respond faster, and keeps support organized in one place. The main downside is cost as you scale, but the day-to-day experience is smooth and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It’s easy to set up and use, keeps all chats in one place, and makes it simple for agents to respond quickly. The automation and reporting features also save time and help track performance. #### Cons Pricing can get high as you add more agents, and some of the advanced customization and reporting options feel limited unless you upgrade or use extra tools. --- ### Waxstop - [sensitive content hidden] Saved ME - Overall rating: 5/5 - Reviewer: Scott M. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered very good platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] got me back into my old account as i was still being charged but wasnt using it for so long. #### Cons nothing --- ### LiveChat saves us! - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We use LiveChat daily! Their platform is extremely stable and we have never experienced an outage. The multitude of settings really allows us to customize our and the customer experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The cost per user is a great value and the integrations we can set up are fantastic! Our customers have never had a negative experience with the chat program. #### Cons Their AI Bot is pretty good, but could be a little less obviously a bot. This is only for our support from them, not customer facing though. Very minor --- ### How to get to the bottom of an upgrade or downgrade - Overall rating: 5/5 - Reviewer: Joseph H. - Verified reviewer: Yes - Industry: Government Relations - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Quick. Easy to use. Easy to reach someone. Easy to navigate. Completely useful in every way one should expect from a LiveChat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! But is a bit pricey overall. I really like the way it is added seamlessly into my websites. #### Cons Price for upgrade beyond Starter Plan. If only there was a better way to upgrade to at least one more seat without being charged so much more than only one seat. --- ### Great customer support and UI, limited customization - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, minimal coding experience, seamless integration on website, decent internal reporting capabilities, great customer support with setting up and ongoing #### Cons Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions --- ### LiveChat... expensive but good. - Overall rating: 3/5 - Reviewer: Mason M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros LiveChat has a nice interface and is easy to integrate #### Cons The pricing of LiveChat is not affordable for small businesses. #### Reasons for choosing LiveChat It looked nice, still deciding if it's worth keeping or not #### Reasons for switching to LiveChat Looking for a different software to change it up. --- ### LiveChat Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered LiveChat is a reliable and effective tool for connecting with customers in real-time, improving customer satisfaction, and driving business growth. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros LiveChat is a powerful software that enables us to connect with our customers in real-time. With a user-friendly interface, more than 40 languages supported in this software and more features that I do like such as chat transcripts, chat ratings...etc #### Cons 1/ The software can be expensive, for smaller businesses.2/ Mobile app needs to be more user-friendly as the desktop version. #### Reasons for choosing LiveChat User-friendly interface, extensive features, competetive pricing for the features it provides ( the pricing is transparent, with no hidden fees or charges). --- ### Use LiveChat, you can't go wrong! - Overall rating: 5/5 - Reviewer: Paul B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. More than 3 years full time, managing thousands of chats. The Archives page shows 20,847 right now. Not that bad, right? I think it's a very good tool, I loved it in the past when it had the tickets management integrated, then there has been the switch off to HelpDesk at the beginning of this year, which, after some hiccups, it has been positively finalised, and now we are just one month before the next huge update, with the one Text App combining multiple tools into one, so I guess it will be the same as before. For our company audience no chat bot has been used, our customers ask for an in person chat, although several times I've been asked if I were human. With all the experience accumulated with time, a good knowledge of our current offers, and the aid of canned responses, you can quickly reply to any question, and this may feel like robotic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works! There are so many positive aspects that there is not one that stands out, which means that the tool is correctly balanced to provide all the features needed. #### Cons I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️ --- ### API Technical Issues Resolved Quickly - Overall rating: 5/5 - Reviewer: James P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was super helpful with a very tedious technical roadblock! --- ### Our Customers Love It and so do Our Customer Service Reps! - Overall rating: 5/5 - Reviewer: Adam Z. - Verified reviewer: Yes - Industry: Executive Office - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall LiveChat is a great tool to communicate with your customers. Customers nowadays want instant help and that's what we've trained our operations to provide, with the help of Live Chat. It is also fairly affordable every month. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our customers love the opportunity to chat with our service reps in real time at the click of a button instead of calling in. Our chat operators appreciate how easy it is to service multiple customers simultaneously. #### Cons Some of the reporting is only available for users of the top tier plans. --- ### Livechat is awesome - Overall rating: 5/5 - Reviewer: Willo D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 5001-10000 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being able to connect and chat with anybody that you need to also the different options and cool things it has to offer. #### Cons I really liked everything about this app there's nothing I can really disagree with or say that it's negative I would definitely tell lots of people about it --- ### It’s a live chat! - Overall rating: 4/5 - Reviewer: Jay N. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with this app, I would have to say was not the best lots of improvement should be done #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros This app is great!! Instantly answering messages in real time.. great with customer problem solving! #### Cons App malfunctioning , alerts and notifications are not reliable… customer service is not very helpful --- ### Live chat helps our business grow - Overall rating: 5/5 - Reviewer: Nancy L. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its easy to use and I really appreciate the live chat support too. They are very helpful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the oppotunity to engage with customers that prefer communicating in the chat rather than over the phone . we can close a lot more sales. #### Cons dislike that I have to have a license per user which is not as flexible as having a chosen number of licenses with unlimited users like it was before. --- ### Am Amazed With LiveChat - Overall rating: 5/5 - Reviewer: Joyce J. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered It gets the work done fast and well every time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This platform is a very useful tool because it has helped resolve issues with our customers. LiveChat has enhanced our interactions with our clients and this is why I love LiveChat. It has the best and reliable features like HelpDesk. #### Cons I haven't had any issues with LiveChat at all. --- ### Live chat - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I recommend every one to join it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like live chat because of many reasons issues are solved quickly and the interaction is easy #### Cons It's not free.youcant reach on time when customers need you.when customers repeat their issues they face trouble --- ### Livechat immediately adjusts customer service - Overall rating: 5/5 - Reviewer: Daniel C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With Livechat, our customers have real-time access to the Customer Service and Sales department. It is very credible and also easy for novices to learn. Livechat comes with tons of features that benefit customer service reps by enabling them to work faster and more efficiently. The cost is justified, and recently the Livechat group introduced my institution to a Chatbot, which improved the performance of the customer service force by reducing the number of questions they have to answer. I believe Livechat is optimal for companies with customer service areas that wanted to have a training program for their support staff. Institutions that wanted a cost-effective but efficient way to communicate in real time with consumers also found Livechat to be a good fit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Livechat provides a day-by-day chat conversation summary, which offers a synthetic view of the evolution of the day-by-day performance statistics of the customer support area. The chat stickers help me find specific discussions within the thousands of discussions the customer support staff has had with travelers on the website. Livechat comes with a mobile-friendly chat plug-in that fits on the vast majority of the latest generation of smartphone screens. As a result, website users have a good experience when chatting with our representatives, regardless of the size of their computer or mobile screen. #### Cons Extremely happy with Livechat. There are no complaints that I can think of at this time. --- ### This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs - Overall rating: 4/5 - Reviewer: Karan G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered its very posive expirience with live chat users find it is very easy to use, convenient, and effective #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros customers can simply click on a chat button on capterras websites to start a conversation with an agent. #### Cons capterra is constantly updating its live chat features --- ### Instant and live interactions with our customers when it is most convenient for them. - Overall rating: 5/5 - Reviewer: Nomfundo M. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a breeze to work on this platform, our customer engagement has increased and we have been able to solve more customer's queries quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This platform has been such a great addition to ways that our customer's can communicate with us. Livechat has worked so well for our customers that we receive the most communication through this platform and we are able to serve them more efficiently. #### Cons In all honesty, I have not picked up any issues with the platform since we've started using. Our agent are happy with the platform and how easy it is for them to move between chats. --- ### Live chat is a feature that allows individuals to communicate with each other in real time - Overall rating: 5/5 - Reviewer: Dan J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience #### Cons There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical problems may be better suited for phone or email support. Limited ability to handle multiple customers at once: Live chat agents can typically only handle one conversation at a time, which means that customers may have to wait for a response if the agent is busy with another customer. Limited ability to handle non-text based communication: Live chat is a text-based communication channel, which means that it may not be suitable for customers who have difficulty reading or writing, or for handling visual or audio-based issues. Potential for misunderstandings: Live chat conversations can be more prone to misunderstandings than other forms of communication, as there is no visual or auditory context to help convey meaning. This can lead to frustration for both customers and support staff. #### Reasons for choosing LiveChat Increased customer satisfaction: Live chat allows businesses to address customer concerns and resolve issues in a timely manner, which can lead to increased customer satisfaction. --- ### Livechat exceeds our expectations. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Livechat is an invaluable tool that enables seamless communication with potential clients across various mediums of their preference. Its integration within my department has significantly enhanced our interactions, leading to higher satisfaction rates among first-time clients and reduced query resolution times. Moreover, Livechat serves as a powerful tool for converting interested prospects into paying clients, further contributing to the success of our business. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The Livechat team consistently delivers exceptional support, which has greatly enhanced our experience with the software. They promptly address any challenges we encounter and continuously provide valuable resources to optimize our usage of the Livechat platform. Moreover, the extensive range of high-quality features available to us sets Livechat apart from being just a helpdesk solution. Our utilization of Livechat has expanded beyond expectations, thanks to the outstanding features it offers. #### Cons The addition of a lifetime ban feature is highly necessary to effectively handle trolls. The current option to ban individuals for only a few weeks falls short when dealing with persistent trolls. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/?page=2) --- LiveChat Reviews, Pros and Cons - 2026 Software Advice