LiveChat

RATING:

4.6

(1672)

About LiveChat

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. With a number of features inside the app, it’s a powerful tool to win over customers. This customer service software is used by over 37,000 customers worldwide. One of them shared that LiveChat helped them achieve a “5 times higher conversion rate, 50% more leads, and a 16 times higher average session value.” With LiveChat, you can expect the following: - Happier customers thanks to seamless customer service. With a sneak peek, agents see the questions before they’re sent, and with canned responses, they reply faster. Agents can also supervise ...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

LiveChat Pricing

LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details

Starting price: 

$24.00 per month

Free trial: 

Available

Free version: 

Not Available

Chat Widget and Agent App
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LiveChat Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for LiveChat

1 - 5 of 1,632 Reviews

Lorraine

Education Management, 11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Engage quickly and easily with customers on your site

User Profile

Patrik

Verified reviewer

Internet, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2022

LiveChat review

We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

PROS

14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.

CONS

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

Reason for choosing LiveChat

The customer chose this software because he liked it the most and it best suited his e-shop needs.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2023

Maybe the best Live help integration!

PROS

The feature that I like the most is that it can be integrated into the sites. The best live chat integration I have used on my own sites works both on wordpress and on a site made from scratch and it works very well for me. And let me add that it's customizable, I think it's one of its best features, and it's also a tool without the need for a purchase. Many features are offered to you for free.

CONS

I don't think it had any shortcomings, because it was not a good thing that it could not be added to a complete integration only mobile applications, maybe there is, but I couldn't find it, but that's it.

Reasons for switching to LiveChat

After I met live chat, I saw that a very paid service in livepro is available for free on livechat.

Nina

Consumer Goods, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2020

Only gotten worse over time..

Great for connecting with customers... When it actually works.

PROS

Okay, I really loved this software at first. But then they started to change and add things, and every time they have something technical going on or update their software, the app stops working on my phone. With zero resolution from their 'technical team'. In general, the software idea is great, but the execution and functionality aren't so great.

CONS

I have had technical issues with this software too many times now. The first time when they updated their app and software, the app stopped working on my phone. I contacted the tech team and they had to restore me to the older version in order for it to work. Later on, just recently, same thing - app stops working, I contact technical team and they can't do anything and tell me it is my phone.. Even though nothing had changed with my phone. I grew up around professional technicians my whole life, and am well aware of how these softwares work, and the technical team honestly does not know what they are doing there. This, this created an issue where I cannot provide the adequate customer service I need to for my business. I am switching to another chat provider next week, have had enough of the issues with this one. Not worth the money when there are better chat softwares out there.

Reason for choosing LiveChat

I'm actually choosing zen desk over this at this point.

Linda

Architecture & Planning, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

LiveChat Excellence

Use of LiveChat with customers daily is successful.

PROS

Dependability in daily use as a tool in communicating with customers in livechats.

CONS

There are no problems that have occurred with this software.