

LiveChat Software
FrontRunners
About LiveChat
LiveChat Pricing
LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 4 plans: Starter - from $16 per seat/month billed annually, or $19 month-to-month Team - from $33 per seat/month billed annually, or $39 month-to-month Business - from $50 per seat/month billed annually, or $59 month-to-month Enterprise - $149 per seat/month billed annually only
Starting price:
$16.00 per month
Free trial:
Available
Free version:
Not Available
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LiveChat dashboard screenshot
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LiveChat User Reviews
OVERALL RATING
Showing 1 - 5 of 1,205 reviews
Lorraine
Company size: 11 - 50 employees
Time used: More than 2 years
Review Source: Capterra
March 2021
Engage quickly and easily with customers on your site

Rachel
Verified reviewer
Company size: 501-1,000 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
May 2022
With LiveChat we can serve our customers in real time
This tool has helped us to meet the demands of our customers in record time, being able to respond to their requests through different channels such as live chat. The different integrations that allows other software, makes it a very complete software to have a fluid communication with customers. This software has allowed us to improve communication with our clients, it allows us to be aware of their needs in real time. Its learning curve is very low, which allowed us to get the most out of it in the shortest time possible. Undoubtedly highly recommended.
Pros
I like the chat that we can use on our website, responding in real time to customer requests and questions. The software is very easy to use and very intuitive. Its reports are quite complete, with all the relevant information of incidents and reports.
Cons
Although it is a plus that it has a mobile application, the truth is that it lacks many of the functions that its web version has, which makes it impossible for me to use it in the same way as if it were on the computer, with all its functions and tools. We had a hard time installing the software and making it work 100%.

Imran
Verified reviewer
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
June 2022
One stop solution for customer service portal and helpdesk
Best customer help desk portal out there. It's been a delight using live chat
Pros
You can maintain anything from general query of a customer via live chat to managing a dashboard with all kinds of matrix
Cons
None that i can think of right now, they're pretty good at solving a problems

Annabel
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
December 2018
Good value but lacks some key functionality and integration
Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.
Pros
Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.
Cons
There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow. The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Response from LiveChat Software
Hi Annabel, Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product. If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced. Cheers, LiveChat Team
Replied December 2018
Anonymous
Company size: 501-1,000 employees
Time used: More than 2 years
Review Source: Capterra
May 2022
Great App!
Pros
As a Senior Solutions Architect, I am sometimes tasked with solving problems for clients. For instance: I am currently wrapping up an SD-WAN project for a major financial institution. We are currently in the optimization phase and LiveChat has been instrumental in assisting us ironing out unexpected kinks. I absolutely love that we can offer real time support to affected users and engage in dialogue to help rectify the problem in the most efficient manner. It has a great built-in ticket monitoring system, which helps us effectively manage a huge list of issues. It's extremely secure, simple to use and allows us to provide round the clock technical support and instant feedback to our customers.
Cons
It may be costly for the smaller businesses.