LiveChat

RATING:

4.65

(1567)

About LiveChat

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. With a number of features inside the app, it’s a powerful tool to win over customers. This customer service software is used by over 36,000 customers worldwide. One of them shared that LiveChat helped them achieve a “5 times higher conversion rate, 50% more leads, and a 16 times higher average session value.” With LiveChat, you can expect the following: - Happier customers thanks to seamless customer service. With a sneak peek, agents see the questions before they’re sent, and with canned responses, they reply faster. Agents can also supervise ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

LiveChat Pricing

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details

Starting price: 

$24.00 per month

Free trial: 

Available

Free version: 

Not Available

LiveChat dashboard screenshot
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LiveChat Reviews

Overall Rating

4.65

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for LiveChat

1 - 5 of 1,512 Reviews

Lorraine

11 - 50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed March 2021

Engage quickly and easily with customers on your site

User Profile

Greg

Verified reviewer

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2018

LiveChat Connects Me to My Candidates Fast!

I get instant connection to my customers with tons of features, customizations, and robust reporting.

PROS

What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy. Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why. LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them. Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

CONS

If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

User Profile

Laura

Verified reviewer

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

It's simple and fast, so I can contact my teammates right away

Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools.

PROS

The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time.

CONS

Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report.

Reasons for switching to LiveChat

Everyone on my staff has access to LiveChat, and it's incredibly user-friendly. Fast and simple, that's what you get. I like the UI, performance, and visitor data like location, what they're typing, and how they're using our website.

Sharmin

Food Production, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Tips and Strategies

Overall, LiveChat has greatly improved my customer service experience. Its user-friendly interface, customization options, and integration with other platforms make it a valuable tool for managing customer chats. While there are some limitations, such as limited automation and customization options, I am happy with using LiveChat and would recommend it to other businesses.mdrashedulkarim7@gmail.comgive me another title Sure, here's another title for you:"Mastering Productivity: A Comprehensive Review of Top Productivity Tools"mdrashedulkarim7@gmail.comgive me another title How to Build Strong Relationships with Your Customers: Tips and Strategies

PROS

User-friendly interface: LiveChat's interface is easy to use and navigate, making it simple to manage chats with customers.Customization options: LiveChat allows for customization of the chat widget, chat window, and chat greetings, which can help to reinforce brand identity.Integration with other platforms: LiveChat integrates with a variety of platforms, including WordPress, Shopify, and Facebook, making it easy to manage chats from one central location.Robust reporting and analytics: LiveChat offers in-depth reporting and analytics features that help businesses to track important metrics, such as customer satisfaction and agent performance.Mobile app: The LiveChat mobile app makes it easy to manage chats on-the-go.

CONS

Limited automation: While LiveChat offers some automation options, such as chat greetings and canned responses, it lacks more advanced automation features.Limited customization for agents: There is limited customization for agent profiles, which could impact branding efforts.Limited integrations with other platforms: While LiveChat integrates with some popular platforms, it does not have integrations with all platforms, which could be a limitation for some businesses.Limited customer support options: LiveChat's customer support options are limited, with no phone support available.

User Profile

Annabel

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed December 2018

Good value but lacks some key functionality and integration

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

PROS

Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

CONS

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow. The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Vendor Response

Hi Annabel, Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product. If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced. Cheers, LiveChat Team

Replied December 2018