The customer support live chat from Live Help  is awesome. Quick response to your questions.

The ease of use, very easy to navigate with. Love how we can add candid response helps with quicker chats.

It is little bit difficult to apply roles to each agent.

Fast, reliable customer support for a reliable and lightweight tool.

More integrations, like phone system integration so when you are chatting your phone automatically does not ring or viceversa.

It was easily integrated in a Word Press site with a few clicks. There is a remote assistance feature where I can help the customer easily almost like I was there with them.

The analytics are great. I love that it serves as a comparison/confirmation tool for Google Analytics as well.

Ease of use and adaptability with our CRM. It gives customers an easy way to communicate with us how they want to.

There are very few things that we could complain about with the software.

And its all back up with excellent customer support.

I just started using this software and so far I like.

Live Help now is better value for money than others on the market, admin panel is reasonably easy. Instalation on the site was easy.

That it is very user friendly, easy to chat with customers who have questions. I like that a notification pops when a visitor comes.

The functions available are amazing and the support is perfection every time.

It is really easy to use. Visitors to our website can reach out to our support team and get a quick response to their questions.

I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS.

Good product should be backed by good team as well, and this is that good team.

Allows our customers easy access for help with issues that need to be resolved immediately. Love that customers can get on and just get help whenever.

It's been super easy to set up and get running.

The analytics, the integrations with your email and rep!!! He is the best. I highly recommend for anyone with customers.

Wow easy to use and great support. Our costumers are very happy about the service.

Bianca was able to point me in the right direction to correct a typing error in our email response when requesting a copy of the transcript. Excellent customer service and able to help right away.

Works effectively few issues, like detail is good for analyzing website performance.

There were a few issues at first with setting up alerts for pop ups and having some gone missing as dropped chats but this was at our end.

Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price.

We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.

A LiveHelpNow script had been changed which broke our use of it. Jamie spoke with her developers as we were chatting and had them correct it and re-release it.

It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast.

The features, very good, the agent was very helpful. I would like the survey to be shorter.

Customer service is outstanding. Any time I have needed their assistance, they have been great.

LiveHelp Now is an excellent way for our customers to reach us quickly and have their questions answered without having to pick up a phone and call our office.

Easy to use, comprehensive, smooth,  and transparent.

Sometimes there is a delay on the web when you try to add a task.

Sometimes the Wing Ops portal goes down with no notice. Hard to know when it is working, or if our VAs are on break.

My experience with Wing has been excellent. SENSITIVE CONTENT] has helped me find a great support and I’m hoping to get more support.

The assistant that got matched with us went rogue and wrote a Glassdoor review to personally attack the [sensitive content hidden] of our company.

Ease of use - the dashboard is at a glance and easy to update/view.

Great service, easy to setup, exceptional customer service.

The Wing team has been helpful from customer support on through the daily work.

I switched over to using Discord for my communication with the assistants and it works seamlessly. By the time you read this review, they may have upgraded their platform.

The experience was probably the worst experience I’ve had with a vendor.

Wing did a great job of matching me with a terrific content writer for an amazing price. We got exactly what we paid for.

Wing provides a platform along with an exceptional Virtual Assistant. You get the combined benefit of working with a VA and the workflow benefits from their experience in effectively working with VAs.

Just as important as the software platform is the quality of their assistants behind the scene. Their ability to organize and run a process of matching our needs with available talent was sucessful.

Nice touch on information and file sharing capabilities. Stored secure credentials was unique capability we hadn't seen anywhere else.

Fast to set up tasks and prioritize them in a Kanban-like view. Interactive chat built-into the platform as helpful.

Avoid unless you want bad Glassdoor reviews from underperforming contractors.

This is the best investment I made---because it's the closest thing to buying time. My dedicated virtual assistant is literally saving me time and energy.

The ability to build workflows in the platform was great. My VA was able to do a multi-step process, and execute it really well, the very first time because of the workflow feature.

US Dollar

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, and help desk needs.

With LiveHelpNow’s omnichannel capabilities, your team will be able to communicate with customers via any channel all while receiving one streamlined communication history. Communication channels include live chat, SMS text-to-chat, chatbots, Facebook messenger, email, and VoIP call.

Available tools include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, email management, VoIP call management and more!

You’ll also get the most out of your existing tools by integrating with your CRM, CMS, knowledge base, and social media.

You can purchase knowledge base, live chat, and help desk applications on a standalone basis or bundled into one integrated help desk suite.

Quick, easy installation. No setup fees or contract. Free training and 24/7 support.

Trusted by over 8000 businesses worldwide.

LongDescription

Support Ticket Management

Engagement Tracking

Employee Management

Multi-Channel Marketing

Surveys & Feedback

Multi-Channel Management

Lead Capture

Document Storage

Access Controls/Permissions

Transfers/Routing

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Voice Mail

Customer Database

Offline Form

Automated Routing

Call Center Management

Data Import/Export

Promotions Management

File Transfer

Email Templates

Self Service Portal

Customer Experience Management

Help Desk Management

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Social Media Integration

Real-Time Notifications

Email Management

Ticket Management

Event Triggered Actions

File Sharing

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Website Visitor Tracking

Geotargeting

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Inbox Management

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Remote Access/Control

Feedback Management

Customizable Forms

Social Promotion

Autoresponders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

@mentions

Search/Filter

Real-Time Analytics

Performance Management

Activity Tracking

Single Sign On

Rules-Based Workflow

Call Routing

Workflow Management

Real-Time Reporting

Contact Database

Virtual Assistant

Customizable Reports

SSL Security

Communication Management

Customizable Fields

Configurable Workflow

Real-Time Data

Website Integration

Activity Dashboard

Chatbot

Widgets

Customer History

Customer Communication

Monitoring

Collaboration Tools

Contact Management

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Monthly Plan:

Live Chat: $ 21.00*
Email-Ticket Management: $ 21.00*
Knowledge Base: $ 21.00*
Call Management: $ 9.00*

More than 3 products = 30% reduction = $ 50.40* for all 4 modules

*Per agent

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

LiveHelpNow

In Person

Live Online

Webinars

Documentation

Videos

Use your dedicated assistant to help you focus on your core activities by having them take over busy work such as Basic Research, Data Entry, Social Media Management, Lead Generation, etc. 

Additional services like specialized assistants, receptionists, or sales agents allow small business teams to delegate menial work and focus on their core activities. 

At Wing, every client has a dedicated Account Manager to help delegate work. Software tools like Workflows and Credentials Manager make interacting with Wing's remote talent efficient and secure. It includes various productivity enhancers like different task views, a file upload section, and message bookmarks, which help optimize tasks.

File Management

Commenting/Notes

Progress Tracking

Task Scheduling

Sentiment Analysis

Project Management

Task Planning

Projections

Office Suite

Calendar Management

Assignment Management

Notes Management

Project Time Tracking

Intent Recognition

Chat Transcript

Real-Time Updates

Project Tracking

Services start at $599/month for part-time assistance (20 hours/week). Full-time services start at $999/month (40 hours/week).

LiveHelpNow vs Wing

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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