All ManyChat Reviews
1-25 of 55 Reviews
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Luciano
Verified reviewer
Information Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
The reference app for conversational design
Overall experience excellent: we are dealing with a product that does many things and does them well. After an initial start a bit quiet and with few integrations, ManyChat has been able to conquer and establish itself in the market for advanced features, such as integrations and templates. This is the platform that I recommend to anyone who is starting from scratch.
PROSThe product is very easy to use: despite its high potential and the many things it allows you to do, the menus and features are always organized in an orderly and logical way. Good responsiveness and stability
CONSI feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram. In the free plan you can't do almost anything.
Reasons for switching to ManyChat
Reduced costs, greater stability, more integrations, more publication channels
Imran
Internet, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2021
When it comes to chatbot automation and ease of use, ManyChat is the best option!
It's easy to implement, simply to use and extremely flexible in making ammendments.
PROSWhat I really like about ManyChat is the ease with which I can create chatbot flows. What I also like is the visual statistics of it.
CONSWhat I don't like about it is, and this isn't manychat's issue is that if I have facebook business manager and manychat apps on my phone, both tend to get messed up.
Reason for choosing ManyChat
They had the features that I wanted, but not as exhaustive as manychat.
Reasons for switching to ManyChat
Tawk.to didn't have a bot feature
Gustav
Facilities Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
The Best Social Media Marketing Automation Tool Can Help You Generate Leads On Facebook.
Most people are familiar with ManyChat as a Facebook Messaging messenger bot that aids companies in enhancing their customer service and assistance. For me, ManyChat is the pinnacle social media marketing tool. It has enabled me to increase lead generation through our Facebook business page and improve communication with potential customers at any hour of the day, wherever in the world. In essence, ManyChat supports my company in distributing and sharing the content that my audience wants.
PROSIt's simple to construct new bots using their excellent flow builder.They have a great A/B tester. You can design two (or three or four) different paths for a lead to take, then specify what percentage of leads should take each path. From there, the chatbot takes care of it. This makes it simple to experiment with various queries, phrases, graphics, and other elements to determine what appeals to your leads the most.The Zapier integration makes it simple to transfer that data to our automation platform, and their custom fields make it simple to collect whatever data you want to collect.
CONSTruthfully, the only aspect of ManyChat I dislike is their customer service. It appears to be practically nonexistent. That worry is allayed by Facebook's wonderful user community, which supports one another.
Dave
Verified reviewer
Real Estate, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed August 2022
The best FB Messenger ChatBot Platform
The builder UI changed frequently, and kept making it harder to access features I was relying on. Additionally, FB tightened a lot of the requirements making it harder to reach leads
PROSI like being able to quickly duplicate my existing template chatbot over to set up new clients quickly
CONSThe pricing is too high, and integrating with other tools required lots of patchwork zapier solutions
Emil
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2022
Revolutionizing Customer Service with ManyChat Chatbots
Overall, ManyChat is generally well-regarded as a powerful and user-friendly platform. It has a large user base and a growing number of integrations and partnerships, which can help businesses and organizations get the most out of their investment. However, as with any tool or platform, there may be some potential drawbacks to consider, such as cost, limited functionality, and privacy concerns. Businesses and organizations should carefully weigh the pros and cons before deciding if ManyChat is the right fit for them.
PROSSome of the most impactful features include:1. Automated chatbot flows: You can build automated chatbot flows with ManyChat that can respond to client queries, provide tailored messages, and even manage purchases and payments. Your marketing and customer service operations can be streamlined as a result.2. Segmentation and targeting:With ManyChat, you can build specialized audiences based on a range of variables, including geography, activity, and interests, and then deliver those audiences specific messages. You are thus able to send out communications that are more pertinent and distinctive.3. Integrations: Numerous prominent tools and platforms, such as CRMs, e-commerce platforms, and email marketing software, are available for integration with ManyChat. Your customer service and marketing operations can be made more efficient as a result.4. Visual flow builder: Even if you have little to no coding knowledge, you can easily develop and maintain chatbot flows with ManyChat's visual flow builder.5. Analytics and reporting: The analytics and reporting tools in ManyChat let you monitor your chatbot's effectiveness and pinpoint its weak points.Overall, these features can help businesses and organizations of all sizes improve their customer communications and engagement, leading to increased customer loyalty and satisfaction.
CONSBusinesses and organizations should think about these potential negatives before adopting ManyChat as they would with any product or platform. A few possible drawbacks of ManyChat include:1. Limited functionality: Even while ManyChat offers a wide variety of features and integrations, not all businesses or organizations will find that it is able to suit their demands. Some situations can be better suited to more specialized or sophisticated chatbot platforms.2. Dependence on Facebook: ManyChat is essentially a chat platform for Facebook Messenger, therefore in order to use it effectively, businesses and organizations will need to be well-known on Facebook. Some people might not find this possible or appealing.3. Privacy concerns: Chatbots may raise privacy concerns for certain users, especially if they are being utilized to process orders or payments. To allay these worries, companies and organizations using ManyChat should be open about their data collecting and usage practices.Overall, while ManyChat can be a powerful and useful tool for improving customer communication and engagement, it is important for businesses and organizations to carefully consider their needs and resources before deciding if it is the right fit for them.
Babacar Yves
Marketing and Advertising, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2022
Awesome Chatbot tool for digital marketer
As someone who uses ManyChat primarily for chatbots, the platform has everything I need. The interface makes it very easy to build the most complex processes. In addition, there are powerful marketing tools at your disposal.
CONSI love building bots on ManyChat and I in every case enthusiastically prescribe it to my clients. It's not difficult to utilize and has every one of the elements I really want for my undertakings.
Vivien
Verified reviewer
Medical Devices, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Fantastic Chatbot for Digital Marketers
With the ManyChat messenger bot, sending advertising is now quick and easy. My clientele has increased as a result. I always create my messenger bot in a matter of minutes. My ads that I send to my consumers with ManyChat convert much more quickly. My bot continuously gathers leads for my product on autopilot. Their program includes email Bots for Instagram and text messaging, both of which I frequently use. I simultaneously plan hundreds of broadcasts. Even my ManyChat Bot is linked with Shopify and Google Sheets. By removing Inactive Subscribers from my ManyChat list, I also save money on advertising. It follows that I am not paying more for someone who declines to be on my list.
CONSThere is nothing that I dislike. As my business expands, I want to stick with Many Chat because I like it.
Justinas
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Great Chatbot platform
My performance was perfect, and I had no trouble understanding the instructions.I appreciate your assistance in making my little business run like a large one.
PROSThis approach will help you save more time, which makes it incredibly helpful. Messages or actions can be configured based on your requirements. Consequently, you are able to complete many jobs at once while the bot is operating properly and efficiently.
CONSAdditionally, it will assist you in filtering the data and connecting with the appropriate person.
Reasons for switching to ManyChat
Offered from friend
Tchikwa
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed March 2023
Manychat is the best
Since I discovered it in 2020, I realised many flows and earn a lot of money
PROSVery accessible, the free options can offer Manus choices, and it's very reliable for beginners
CONSThe manychat don't have french version. Not easy for french speaking users
john michael
Accounting, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
a promotional omnichannel chatbot platform
base on my description , experience on manychat i'll meet some many friend
PROSa very easy software to find but if they find the software
CONSthere are many people don't know how to find this platform
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Great messenger chatbot and SMS marketing tool!
ManyChat is a comprehensive chatbot that will meet most professional marketers' needs. The free version would be sufficient in most small business applications. Highly recommend the automation and messenger campaign marketing tools.
PROSCapture leads directly from Facebook / Instagram messenger using live chat support icons embedded on your web pages or directly from your social media channels. Automated response workflows make it easy to setup a customer journey, provide FAQs more organically, and capture emails or phone numbers for future marketing.
CONSManyChat has some decent API options via Zapier which allows access to most tools and native integrations with CRMs like Hubspot and Salesforce. However, this is only contact data and not behaviors. A more comprehensive integration on the CRM contact record that links to ManyChat's SMS and chat activity would be very useful for sales lead scoring and customer service.
Reason for choosing ManyChat
ManyChat pro version won out due to its ease of deployment and features cost comparison. There is no comparison for Facebook / Instagram messenger campaign marketing.
Reasons for switching to ManyChat
While other chat options like Drift have a more robust feature set at a higher price, the ManyChat pro version won out due to its ease of deployment and features cost comparison.
Phil
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
"ManyChat: An Easy and Affordable Chatbot Solution with Limitations"
The ManyChat experience can vary depending on the user's expectations and particular use case. However, the program is generally regarded as being user-friendly and simple to set up. Without coding knowledge, users may easily develop and manage chatbot conversations using the drag-and-drop interface.In conclusion, ManyChat can be an excellent solution for companies looking for a simple and economical approach to automate client interactions on chat platforms. However, it might not be the ideal choice for companies who require more sophisticated customization and analytics features.
PROSThe user-friendly interface of ManyChat makes it simple to start up and maintain chatbots.Customer interactions can be automated with the help of ManyChat, including the provision of product information or the resolution of frequently requested questions.Affordable: ManyChat provides both a free plan and reasonably priced subscription plans.
CONSLimited customization options: ManyChat's chatbot interactions aren't very customizable and might not be able to handle more complicated requests.Limited analytics: The analytics provided by ManyChat are basic and may not be sufficient for businesses that need more detailed data.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
Smart bots to build your email list and increase your conversions
ManyChat offers a lot of options for people who want to engage their audience (and grow their email list). For me, this was the ideal tool to start using bots and it was easier than I expected. ManyChat comes with great features out of the box and templates that make getting started easy. The interface is modern, the software is updated frequently and well-supported. With so many people using this for different purposes, it's also easy to get inspired by other businesses. There's a whole community of ManyChat users that's sharing their strategies and examples. You can learn a lot from that. I certainly did, it has inspired my marketing.
PROSThis is an easy to use chat bot tool that has a lot of features for affordable pricing. It's one of the easiest bot software tools I've used for FB Messenger, and you can also use it for other channels (or a combination), which is really awesome. This smart tool helps creating engaging conversations while boosting your email leads and sales. It's very versatile, unlike other tools. I'm impressed with how well-thought-out this software is.
CONSI don't have anything that annoys me. It's a solid tool with plenty of documentation so even though I was completely new to bots, I had one up and running quickly.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2021
Chatbots made easy but with a tradeoff
Very positive. It's a great tool for marketing, advertising, collecting data and automating conversations that are basic and/or very repetitive within your operations/sales funnel. However this isn't machine learning or AI, so if you require more advanced tools you may be better off with other tools or hiring a specialist to develop more capable and flexible options.
PROSNo need of coding knowledge Relatively easy to implement. Great set of tools to launch basic to medium level of chatbots in regards of complexity. Free tools don't feel limited if your trying starting out or have basic needs. Payment tiers are based on your audience/subscriber base so it doesn't feel like your being forced to pay more than what your page needs.
CONSWith the easy to use interface comes a tradeoff in regards of final complexity of what you may deploy. If you're looking for a toolkit that allows you to develop chatbots you might be better off searching for other options. You're tied down to the compatibility options offered at the time by manychat. Bots require to be tied to a social media account. Managing more than one account at the same time may prove cumbersome.
armircle
Computer Software, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT