--- title: "tawk.to Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of tawk.to. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if tawk.to is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [tawk.to](https://www.softwareadvice.com/live-chat/tawk-to-profile/) / tawk.to Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/tawk-to-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/tawk-to-profile/alternatives/) # tawk.to User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 345 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 223 reviews (65%) - 4 stars: 102 reviews (30%) - 3 stars: 13 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 4 reviews (1%) ### Most mentioned pros - The live chat, chatbot, and ticketing capabilities have helped us respond more efficiently to customer inquiries while improving the overall user experience. Although we have encountered a few minor technical issues during setup and configuration, they have been infrequent and manageable. - For organizations looking for a powerful live chat solution without the cost of an enterprise platform, tawk.to provides exceptional value for money. - It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable. ### Most mentioned cons - Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations. - IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations. - The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site. ## tawk.to customer reviews Showing reviews 1-25 of 345 (page 1). ### Best Chat app - Overall rating: 5/5 - Reviewer: Indira A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning. #### Cons Improve reporting to be as detailed as possible. --- ### Best live chat software and there is no upfront cost! - Overall rating: 5/5 - Reviewer: David Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature. #### Cons Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice. #### Reasons for choosing tawk.to Cost, ease of setup, and mobile app for agents were the main driving points for us. --- ### Know your visitors - Overall rating: 5/5 - Reviewer: Meenal C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) It help to know from where the visitor coming from. 2) Start conversion and pitch for any offer for specific customer. 3) Conversion to convert as a ticket. 4) Customer details for very conversion. #### Cons Additional field is needed for Contact numbers. --- ### Tawk to for live support - Overall rating: 5/5 - Reviewer: QALINA M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 501-1000 employees - Product usage: Used other for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents. #### Cons I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine. #### Reasons for choosing tawk.to As I wrote before Tawk.to's free trial features are more than Zendesk and Tidio. Moreover, reporting in Tawk.to is helpful and informative. Lastly, the widgets and other things are customizable in Tawk.to which is a great advantage. #### Reasons for switching to tawk.to What Tawk.to offers with free trial Tidio offers paid. For example, identifying a visitor's country is paid in Tidio. Furthermore, the support team in Tawk.to is much more responsive. --- ### A Flexible Chat Option - Overall rating: 4/5 - Reviewer: George Rex A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software. #### Cons The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend. #### Reasons for choosing tawk.to Task was free at the time without any trial restrictions. #### Reasons for switching to tawk.to The Admin chat was situated not situated in my WordPress backend, rather in their server. --- ### Tawk.to for tracking solutions - Overall rating: 4/5 - Reviewer: Jamil A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage. #### Cons Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast. #### Reasons for switching to tawk.to Because the free plan of Tidio does not offer the functions that we need, just for the clarification website tracking is paid in Tidio however it is free in Tawk.to --- ### Live chat made easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Helped us chat with clients Different time zones also enabled us to inform our online customers when we were offline. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website. #### Cons The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay, #### Reasons for switching to tawk.to It left a trail to inform our clients if someone left the conversation to attend to another chat, --- ### Best started for your chat bot needs - Overall rating: 5/5 - Reviewer: Shaunak P. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I use Tawk.to as a offline client for my visitors of my website, it handles a predefined flow of dialogue and also lets me interact with online user. So its been a great experience till date #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most #### Cons The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat. #### Reasons for choosing tawk.to Implementing tawk.to in live sites are more easy to setup and it changes the title in title bar of web browser which no one else allows. So these features helps in increased user engagement --- ### Best free live chat tool out there - Overall rating: 4/5 - Reviewer: Imran H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Tawk.to served me very well despite being free it's feature loaded #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros tawk.to is completely free without any extra pro plugins, and does it job very well #### Cons Setting up for the first time seemed a little complicated #### Reasons for choosing tawk.to tawk.to is free and at the same time it comes with many feature even many paid services out there dont have. --- ### Tawk to for online chatting - Overall rating: 4/5 - Reviewer: Yuri P. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We settled Tawk to for chatting with our customers because when they have an urgent question it becomes time efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer. Besides you can check whether user looking at your webpage with the proxy or from where you have guests. Also, reporting features help you to understand your target audience. #### Cons Sometimes the software gives the notifications lately. Even though the free plan is great but paid subscriptions are expensive. Customization is not well arranged. #### Reasons for choosing tawk.to Because better customer support and pricing led us to choose Tawk to #### Reasons for switching to tawk.to Even Tidio's paid option does not give as free subscription tawk to offers. --- ### A great free alternative - Overall rating: 4/5 - Reviewer: Kenna K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The price! So many chat functions are paid and still dont work as well as tawk.to. #### Cons It doesn't integrate very well with our current software #### Reasons for switching to tawk.to Preferred something that worked with Zapier --- ### Best Live Chat Software With Bulk Features For Everyone - Overall rating: 5/5 - Reviewer: Rajkishore M. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have integrated this software with my woo-commerce store and website. It provided us best customer support platform through live chat where we are able to solve our customers issues on spot within a moment and it gives a good impression on our business. As it is free it became more useful to us because without any investment it made our business profitable with it's bulk of features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy user interface and made for everyone. No training needed to use this software. Can integrate with store, website to provide customers a better support experience. Best part is it is free for all. From single dashboard you can monitor your visitors details of your website. With proactive chat you can provide customers basic FAQ answers. Can backup chats and can send chat history to users. We can hire agents for our company with best pricing plans. Best software for livechat for beginners or small businesses. You can also access your account through mobile apps too. #### Cons On every update they are removing bugs. With free plan it is very useful to everyone. I have never faced any issue with this software. If happens they help to solve immediately. --- ### The Must have live chat tool for your website to improve your ROI - Overall rating: 5/5 - Reviewer: Anuj P. - Verified reviewer: Yes - Industry: E-Learning - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am totally in love with this tawk to tool because it is so easy to install on your website so you can provide a live chat support feature to your customers. I love these tools, you guys are amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros So we are using this for more than a year it has amazing features like live notifications about new chat conversations and it has a mobile app as well so you can use it while you are on your mobile as well. And this tool has amazing widgets that make your website use form for the visitor to leave their information and queries even if your agents are not available. So this is the most good to have features to improve your ROI in any business . #### Cons I think they have enough features so your website can have a live support chat feature apart from that I think there should be a call feature in it so agents can start voice call conversation instantly with the visitor. --- ### "Tawk.to Review: Is This Free Live Chat Software Right for Your Business? Pros and Cons Explored" - Overall rating: 5/5 - Reviewer: Rosalina M. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Tawk.to is a free and user-friendly live chat software that can help businesses communicate with customers in real-time. However, its limited features, integrations, and customization options may make it less suitable for businesses with more complex needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Liberated from Cost: Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans.Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking and web composition.Continuous Guest Observing: Tawk.to gives ongoing guest checking, empowering organizations to follow guest conduct, screen traffic sources, and break down client conduct.Multi-channel Informing: Tawk.to permits organizations to speak with clients across different channels, including email, Facebook Courier, and WhatsApp. #### Cons Restricted Elements: Tawk.to comes up short on of the high level elements tracked down in other live visit programming, for example, chatbots and artificial intelligence controlled robotization.Restricted Combinations: Tawk.to has restricted mixes with outsider programming, which can make it challenging to oversee client information and computerize work processes.Customization Requires Specialized Abilities: Modifying Tawk.to's talk gadget requires specialized abilities, which might be a weakness for organizations without devoted IT staff.Detailing and Examination: Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue information driven choices.Client service: Tawk.to's client service is fairly restricted, with help accessible just through email and a client local area gathering. --- ### Best place - Overall rating: 5/5 - Reviewer: Anurag T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered The overall experience while using this application is amazing it enhances the user experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The one thing i like most about the tawk.toThat is its whisper during an ongoing chat where the other person can advise without interrupting the main chat #### Cons What I like least about tawk.to Sometimes it loses the connection and we need to reload it again --- ### It's Forever Free - Overall rating: 5/5 - Reviewer: Mark S. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a fantastic product that I would highly recommend to anyone looking to add a chat functionality to their website. The setup takes no time at all and it is honestly is free for life!! That's sounds hard to believe, but trust me, it's true #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free. I have been using Tawk.to for 3 years now and never paid a penny for using it which is fantastic. It is easy to setup, easy to implement and easy to manage! #### Cons The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site. #### Reasons for choosing tawk.to Because Tawk.to is forever free --- ### The Best Bang for your Buck on the Market - Overall rating: 5/5 - Reviewer: Tyler B. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable. #### Cons Customer service is a bit slow at times if im being honest. --- ### The best Live chat - Overall rating: 5/5 - Reviewer: Carine Sylvie T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Tawk.to is a very good livechat and the back office is easy and intuitive to use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes. #### Cons I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low. --- ### Pretty Useful Engagement tool for Website visitors - Overall rating: 5/5 - Reviewer: Abraham A. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, nothing to regret for a service that runs free of charge and yet solves a major problem #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is free as long as you don't hail from certain countries where they have issues with scammers using their app for the wrong use #### Cons Not all countries can sign up though. Some countries are banned --- ### Awesome and easy to install chat support system - Overall rating: 5/5 - Reviewer: Sourav K. - Verified reviewer: Yes - Industry: Higher Education - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros For a startup with small funds it was difficult to afford expensive chat systems on our website but this was one thing we absolulely needed as customers wanted to talk to a human when they got to our site. Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents). Their chat widget is extremely easy to install, supports wordpress and customizable. To top it all they even provide an Android app which I use when I am travelling to talk to visitors on my website. #### Cons There is an issue with their mobile app as it does not always notifies you when someone is on the site. Though this is not a common occurance, still its not non-existent either. Another thing is that their web dashboard is a bit cluttered, atleast that is how I feel. They could give a little thought to the UI and UX of their website’s dashboard. --- ### Manage your Customers with Professional Chat Box - Overall rating: 5/5 - Reviewer: Iqra Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am running different websites for my own business, so I have installed Tawk.to on all my websites. I always chat with my users and customers through Tawk.to. I really like the dashboard of Tawk.to where I can the details of my visitors. I have increased the sale of my products because I describe to my users about my products through the Tawk.to chat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros If you want to chat and discuss with your customers regarding the content of your website or regarding the products of your shop then Tawk.to is the awesome platform. You can install in your website easily. If you are a WordPress user than even you can install a plugin of Tawk.to. This is a 100% free live chat, you will really love it. #### Cons I have found it very useful, incredible, and professional chat software. I never faced any kind of issue or problem during the use of Tawk.to. So for me, there are no cons. All features and functions of Tawk.to are really awesome and outstanding. --- ### Great chat and traffic tool - Overall rating: 5/5 - Reviewer: Amanda K. - Verified reviewer: Yes - Industry: Hospitality - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I am pleased with it and have been happy to recommend it to others #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Real time chat functionality built into website and the real time web traffic information that is very up to date. #### Cons I have been unable to save user details (eg names and notes) against chat records for the last few months. --- ### add customer service chat to your website for free - Overall rating: 5/5 - Reviewer: Erik P. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members. This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk. It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me. #### Cons I really can't think of any valid cons. --- ### The best chat platform for your Website - Overall rating: 5/5 - Reviewer: Farhan B. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use Tawk.to as a WordPress plugin in my websites which I have developed through WordPress. The plugin is really easy to use, after installation just login with tawk.to account and we can start chatting with our visitors. Especially in my e-commerce websites I chat with my users and I describe them about the products of my website. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tawk.to allows you to chat with the visitors of your website or mobile application. The dashboard is really easy to understand. Where you can add different users. You can see online visitors of your website and you can chat with them. The setup is really easy and you can start tracking. #### Cons According to my experience, there should be more chat themes with different styles. All other features of tawk.to are really fabulous and awesome. --- ### Online chat - Overall rating: 5/5 - Reviewer: Simon J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great solution for your eshop. It works as it should. The free version can also be used. I used free for a long time, but I have passed to paid. #### Cons I am satisfied with everything. everything works. #### Reasons for switching to tawk.to Better Price. more useful features...... ## More reviews [Next reviews](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/?page=2) --- tawk.to Reviews, Pros and Cons - 2026 Software Advice