--- title: "tawk.to Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of tawk.to. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if tawk.to is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [tawk.to](https://www.softwareadvice.com/live-chat/tawk-to-profile/) / tawk.to Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/tawk-to-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/tawk-to-profile/alternatives/) # tawk.to User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 345 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 223 reviews (65%) - 4 stars: 102 reviews (30%) - 3 stars: 13 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 4 reviews (1%) ### Most mentioned pros - The live chat, chatbot, and ticketing capabilities have helped us respond more efficiently to customer inquiries while improving the overall user experience. Although we have encountered a few minor technical issues during setup and configuration, they have been infrequent and manageable. - For organizations looking for a powerful live chat solution without the cost of an enterprise platform, tawk.to provides exceptional value for money. - It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable. ### Most mentioned cons - Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations. - IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations. - There are some instances where Tawk has slowed our website page loading speeds down. ## tawk.to customer reviews Showing reviews 1-25 of 345 (page 1). ### Best Chat app - Overall rating: 5/5 - Reviewer: Indira A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning. #### Cons Improve reporting to be as detailed as possible. --- ### Best live chat software and there is no upfront cost! - Overall rating: 5/5 - Reviewer: David Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature. #### Cons Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice. #### Reasons for choosing tawk.to Cost, ease of setup, and mobile app for agents were the main driving points for us. --- ### Know your visitors - Overall rating: 5/5 - Reviewer: Meenal C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) It help to know from where the visitor coming from. 2) Start conversion and pitch for any offer for specific customer. 3) Conversion to convert as a ticket. 4) Customer details for very conversion. #### Cons Additional field is needed for Contact numbers. --- ### The best free chat option to integrate with your website - Overall rating: 5/5 - Reviewer: Antonio M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone. #### Cons I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website. #### Reasons for choosing tawk.to We checked many competitors, but the fact tawk.to had all the options all other competitors had and was free definitely made all the difference. #### Reasons for switching to tawk.to Tawk.to is free and will be as long as they exist. They also had options that competitors we used before did not have, so it was not a hard decision to switch. --- ### A Flexible Chat Option - Overall rating: 4/5 - Reviewer: George Rex A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software. #### Cons The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend. #### Reasons for choosing tawk.to Task was free at the time without any trial restrictions. #### Reasons for switching to tawk.to The Admin chat was situated not situated in my WordPress backend, rather in their server. --- ### Tawk.to for tracking solutions - Overall rating: 4/5 - Reviewer: Jamil A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage. #### Cons Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast. #### Reasons for switching to tawk.to Because the free plan of Tidio does not offer the functions that we need, just for the clarification website tracking is paid in Tidio however it is free in Tawk.to --- ### Live chat made easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Helped us chat with clients Different time zones also enabled us to inform our online customers when we were offline. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website. #### Cons The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay, #### Reasons for switching to tawk.to It left a trail to inform our clients if someone left the conversation to attend to another chat, --- ### Best started for your chat bot needs - Overall rating: 5/5 - Reviewer: Shaunak P. - Verified reviewer: Yes - Industry: Information Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I use Tawk.to as a offline client for my visitors of my website, it handles a predefined flow of dialogue and also lets me interact with online user. So its been a great experience till date #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most #### Cons The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat. #### Reasons for choosing tawk.to Implementing tawk.to in live sites are more easy to setup and it changes the title in title bar of web browser which no one else allows. So these features helps in increased user engagement --- ### Best free live chat tool out there - Overall rating: 4/5 - Reviewer: Imran H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Tawk.to served me very well despite being free it's feature loaded #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros tawk.to is completely free without any extra pro plugins, and does it job very well #### Cons Setting up for the first time seemed a little complicated #### Reasons for choosing tawk.to tawk.to is free and at the same time it comes with many feature even many paid services out there dont have. --- ### Tawk to for online chatting - Overall rating: 4/5 - Reviewer: Yuri P. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used other for free trial - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We settled Tawk to for chatting with our customers because when they have an urgent question it becomes time efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer. Besides you can check whether user looking at your webpage with the proxy or from where you have guests. Also, reporting features help you to understand your target audience. #### Cons Sometimes the software gives the notifications lately. Even though the free plan is great but paid subscriptions are expensive. Customization is not well arranged. #### Reasons for choosing tawk.to Because better customer support and pricing led us to choose Tawk to #### Reasons for switching to tawk.to Even Tidio's paid option does not give as free subscription tawk to offers. --- ### Share with real time chat that keeps us close to customers - Overall rating: 4/5 - Reviewer: Aditya A. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It has helped us cut our response times down, and we’ve caught some leads that might’ve otherwise bounced. We have converted casual questions into real bookings just by being available when someone is browsing. For a customer-facing job like mine, that live connect matters a lot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Tawk. to very easy to keep in touch with people visiting our website. I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy. It feels direct and personal, and customers respond to it. #### Cons Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations. --- ### Function over Form - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it was a great tool when we didn't have the resources to navigate a more complex implementation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Tawk was very easy to implement and allowed us to provide great customer service easily! #### Cons It was not visually appealing on the front or back out of the box - and it was not the easiest to customize --- ### A must have and easy to integrate live chat application for a startup - Overall rating: 4/5 - Reviewer: Devyani S. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall tawk.to is must have real-time chat application and website tracking system for a newly grown startup as they do not charge you for basic features that's pretty much enough to grow your client base. Even their premium features helps grown startups or enterprises to do their seed research about the customer behaviors online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I liked that they provide freemium model that helped us to decide whether we should continue to use tawk to or not without spending any penny on it. Also they provide real time user tracking on website that amazed me and my team as we have seen it for first time. We can be able to generate accurate reports for website developer team to let them fill loopholes in website. #### Cons Most of the times while doing multiple chat handling it slows down or hangs on a screen for while and sometimes chat get closed automatically that makes frustration for users. #### Reasons for switching to tawk.to Tawk.to is much cheaper if you need basic features whereas freshchat have loads of unnecessary features for which they charge much more than basic things. --- ### Powerful and effective customer service platform - Overall rating: 5/5 - Reviewer: Ryan J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs. #### Cons Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating. --- ### Best software for real-time chat - Overall rating: 5/5 - Reviewer: Lekha T. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is basic software all need if your business is in a budding stage. Pretty easy to use, with no complex workaround so anyone can learn the process in little time. I am very happy with the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being in an e-commerce business, we will always get customer chats. Tawkto helped us a lot in meeting the customers' needs on time. We never missed a chat as we received prompt notifications when anyone opened the chat window and start chatting. Tawkto mobile app helps you be online even on the go. #### Cons It was a pretty basic software that meets the requirements of a small business. As the business grows I think it would need more tweaks so multi-user interaction will be possible. When we add more users it's difficult in assigning tickets and checking analytics. --- ### Best Free Live Chat & Ticketing Platform - Overall rating: 5/5 - Reviewer: Rohit A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Many of its features, such as visitor type, web pages visited, and location, enable us to create more personalised chat experiences, especially for loyal customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase. #### Cons It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online. #### Reasons for choosing tawk.to Due to the features they are providing, a well-known brand and the free plan. --- ### Best Online Customer Service - Overall rating: 5/5 - Reviewer: Precious E. - Verified reviewer: Yes - Industry: Computer Games - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with tawk.to has been really amazing, helping me to connect to important projects. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I am able to interact with the representatives without going through a lot of stress while trying to do so. #### Cons I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information. I would advise this should be changed to a slide-through message. --- ### tawk.to Review by Nganga - Overall rating: 5/5 - Reviewer: Joseph N. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros tawk.to integrated well with our website which makes it easy to communicate with online visitors. #### Cons I can’t recall the last aspect that failed me when using tawk.to. --- ### Live Chat Platform of this Year - Overall rating: 5/5 - Reviewer: Clarke C. - Verified reviewer: Yes - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Responding to customer tickets rapidly is the main relish that I gain from tawk.to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros tawk.to enables me to connect and respond to customer queries over the internet. #### Cons Since I am always connected to the internet, I rarely face downtime. --- ### You don't have to pay packet for live chat - Overall rating: 4/5 - Reviewer: Rick P. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on. Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service. #### Cons The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites. --- ### Best and Professional Live Chat Software - Overall rating: 5/5 - Reviewer: Umair B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with tawk.to is really awesome because I am using this as a WordPress plugin. Because of my company website, we developed through WordPress, therefore, we have installed a tawk.to Plugin. Me and my team members are using this platform, we always chat with our coming customers using this Plugin. We are very happy because we have increased a number of customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros If you are searching for a Free live chat software, then tawk.to is really awesome. The setup is really easy, just copy a javascript code line and paste in the HTML of your website. If you are using the WordPress content management system, then you can also install a tawk.to plugin and if you are using Joomla then there is also an extension available of tawk.to. The dashboard is really simple to use, where you can see your user's details. You can start chatting with your website customers and users. You can also invite members of your team. #### Cons Everything is perfect because we can monitor our website visitors in real-time. We can chat and discuss with them about our products, which we are offering on our websites. It's free and without ads. So according to my point of view, every feature of tawk.to is awesome. Only the dashboard should be easier for beginners. All other things and features are really fabulous. --- ### The Incredible and Awesome Chat Software - Overall rating: 5/5 - Reviewer: Abid S. - Verified reviewer: Yes - Industry: Banking - Company size: 5001-10000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am really satisfied with tawk.to. There are lots of reasons. First, it is free. Then I have installed tawk.to in my WordPress websites with the help of tawk.to plugin. I sell online products on my e-commerce website, so I allow my visitors to chat with me before purchasing any product. It’s really easy to understand and use. For my websites, the importance of tawk.to is too much. Because it has helped me to communicate with my visitors and customers. Even I have installed this on my other websites which I developed using Joomla and Magento. I am really happy with tawk.to features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros If you want to monitor your website visitors and if you want to chat with them, then the tawk.to is really best for you. You can easily set up and it’s free forever. According to my experience, the software is also too much secure. Within 1 minute you can set up the tawk.to on your website or app. Just copy the easy line of JavaScript and paste it into the HTML of your website. After that, instantly you can see the chat widget on your website. You can answer to the chats even from your Mobile device. It’s really awesome and amazing chat software. #### Cons For me, every feature and use of tawk.to is really easy. Because I am using this chat plugin on my own websites and also on my client’s websites. So, I am really aware of the dashboard and interface of this plugin. Only for the beginners, the interface should be easier. All the other features are very good. --- ### Not only great for talking with customers but a great visual tool - Overall rating: 5/5 - Reviewer: Ian S. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We introduced Tawk.to as a way to talk with customers who are perhaps reluctant to call or email in case they get the hard sell. We have found it useful when dealing with customers from abroad who are perhaps not confident enough in their verbal english but happy to type it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros 1 - it's completely free 2 - It just works, really well 3 - On top of the web chat feature I can see in real time what pages on our site customers are visiting, this gives me a really useful picture of what pages are popular. 4 - you can also see what country your visitors are from and what platform/browser they use 5 - lots of useful automated quick responses #### Cons It's not the software's fault but you do get some occasional idiots on web chat. One guy messaged "hello" then continued with the rest of the lyrics for the Lionel Ritchie song - very odd. The live monitoring occasionally (and deliberately) goes to sleep if you're not active so you have to click to keep subscribing. I expect that's to reduce unnecessary load on the web servers so I don't blame them. I don't think you have too many options to customise the web chat pop-up shape/size/design other than colour and the text you want to use --- ### Few things to keep in mind about Tawk.to - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It adds great value to your business. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 1. It a great add on to a web application (websites) if you want to allow your users to contact your support team easily. 2. Tawk dashboard is impressive, it usually provides everything you pay for such as real time visitor, previous chats, chat statistics including the graphical representation and tabular as well. #### Cons 1. It also provides few add-ons as Putting your own brand and get rid of that tawk.to label at the bottom, but honestly speaking it is more expensive than it should be. 2. Mark my words, this one literally frustrates me by not giving any notification whenever a chat comes. I don't know what is wrong whether it is the browser or the tool itself. --- ### Comprehensive support chat integration - Overall rating: 5/5 - Reviewer: Ramindu D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use tawk.to to manage customer queries on many websites and frontend applications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integrating a customer support chat window in to a web application can be a harrowing process. You can either build your own which would take a considerable amount of resources or you could buy an expensive solution that requires hours of integration. tawk.to bypasses both these scenarios with a relatively cheap support chat solution that is super easy to integrate in to any website and provides awesome options to response to customer requests. The integration only takes a few lines of code and the mobile application that is provided allows the customer support team to respond to requests from anywhere at any time. Extensive backend reporting also allows analysis of how well customer requests have been responded to with comprehensive analysis and reports. #### Cons More complex configuration for more specific scenarios can be tricky; if you're trying to do something complex that's not provided out of the box, configuration tawk.to can become difficult. ## More reviews [Next reviews](https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/?page=2) --- tawk.to Reviews, Pros and Cons - 2026 Software Advice