Tawk.to is a very good livechat and the back office is easy and intuitive to use.

Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.

I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.

We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend!

Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.

Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

I used tawk for quite a long time for live chat on our website. It help us capture leads in live chat

lack of automation capabilities and it is not interactive chatbot

I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story.

Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.

I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.

Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

I used this software on a clients WordPress website and was able to almost instantly setup a live chat feature for them. The beauty of Tawk.to compared to others is it's completely free for the features you really need. Of course they have their upsells like any other company such as hiring agents to work for you company, remove branding, etc. But for an out of the box solution that works well you just can't go wrong with using this software.

The only thing I always dislike about any software is the branding that comes along with it. However, with it being a live chat module it's not super noticeable since it's just in small print at the bottom of the chat module.

Tawk.to allows us to communicate directly with website browsers. Tawk.to has helped increase conversion rates on the website, as we can guide/advise customers immediately.

There is no downside to using Tawk.to, and excellent piece of software.

We settled Tawk to for chatting with our customers because when they have an urgent question it becomes time efficient.

With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer. Besides you can check whether user looking at your webpage with the proxy or from where you have guests. Also, reporting features help you to understand your target audience.

Sometimes the software gives the notifications lately. Even though the free plan is great but paid subscriptions are expensive. Customization is not well arranged.

Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try.

The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs.

Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating.

Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members. This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk. It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me.

I really can't think of any valid cons.

It's a great freemium tool for small businesses starting out to manage their live chat support with customers on their websites and this helped me save money and also made it easy to hardly miss out on customer chats.

It has a friendly interface easy and the option of shortcuts makes it easy to use. Being able to track visitors live on my website was a blessing because it helped me understand the visitor journeys on my website and possible pain points in the buying process. Also, chatting with live visitors on my phone with the mobile app made it easy to be constantly available. I loved the fact that we could also personalize the brand for my business making it a lot more acceptable.

It's free but not completely free. You have to pay about 19$ per month to completely remove the tawk.to branding.

I am running different websites for my own business, so I have installed Tawk.to on all my websites. I always chat with my users and customers through Tawk.to. I really like the dashboard of Tawk.to where I can the details of my visitors. I have increased the sale of my products because I describe to my users about my products through the Tawk.to chat.

If you want to chat and discuss with your customers regarding the content of your website or regarding the products of your shop then Tawk.to is the awesome platform. You can install in your website easily. If you are a WordPress user than even you can install a plugin of Tawk.to. This is a 100% free live chat, you will really love it.

I have found it very useful, incredible, and professional chat software. I never faced any kind of issue or problem during the use of Tawk.to. So for me, there are no cons. All features and functions of Tawk.to are really awesome and outstanding.

Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on. Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.

Since I started using Tawk, this application has made it much easier for me to communicate with the people who enter im my website in a more efficient way, which has increased my sales because people have been totally satisfied with the attention provided by Tawk.

For me, Tawk is the most effective live chat program at the moment. This software has helped me a lot for my E-commerce page because I have been able to respond faster to my customers, it has also helped me solve problems or answer questions they have, so that the customer feels completely satisfied and well served and in turn to make sales, plus it is super easy to use.

I think Tawk made our lives easier, I cannot think about any dislikes at this moment, But I would like to keep the conversations abandoned by customers in the software data for a longer period of time, just that.

I implement Tawk.to on client websites. The main challenge is getting users to understand the dashboard and how it is connected to the website. Other than that it's a great app.

It's free to install and use, as well as easy to set up. A free plugin for my content management system. Allows multiple chat agents on a single account. Highly customizable frontend interface so that chat bubbles can match website branding. The mobile app allows you to respond to website visitors quickly.

The Tawk.to dashboard requires a separate login. In some cases, it's it would be better if it used the website content management dashboard. The Tawk.to dashboard can be challenging for new chat agents.

This tool has been very helpful, what has helped us the most is the option to generate tickets, because when a problem occurs with support we can send a ticket to the right department so they can solve it.

This tool has been of enormous help for our company, it works perfect to have online contact with people who enter my website, I can see the IP, the country, the web page where they are browsing, I can save their data in case they visit my website again in the future. It is a very good tool.

The operation is excellent, but I think they should add some option to visually improve the chat widget, as it has the same interface, we would like to use some design a little more modern and minimalist, but otherwise it works excellent, the chat is good.

It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just need information. It can be installed very quickly trough plug-ins and it's something that can be done in a couple of minutes without a knowledge of coding or whatsoever.

I liked most that it's free but super professional! When I needed help there was always an assistant via live chat available and the problem was solved in a few minutes.

Sometimes it's difficult to use it on a mobile. I prefer using the desktop version when I'm at work because it works perfectly but some colleagues who go round and need the mobile version had some difficulties.

I was search a lot for free chat plugins while I start my own website at least I founded tawk.to and I was satisfied on it. I used it for a long time on my site as I run my site. I am happy with this plugin and its service providers.

Tawk.to is a free chat plugin which you can use for chat with your customers or visitor at any plate form or your own build html or php website. Tawk.to has a simple dashboard with easy control and also provide easy customization environment. I was used for long time this plugin on my site.

There some limitation in Tawk.to plugin e.g. limit of users in free version and back links but I my personally though is that this is not matter because the quality of service is better than other chat service providers.

Tawk.to has filled a staffing gap for us by allowing us to do support from anywhere at any time. It has expanded our client base and allowed for more productivity and customer satisfaction.

I love that I can use it anywhere I have a device. I can answer questions on my website that customers and potential customers need to know. I have been able to save a ton of time by answering multiple live chats at a time and providing support, eliminating a staffing gap that we had.

Sometimes it can get a little buggy and ping my device multiple times, especially if I am on a mobile hotspot. I think it is mostly due to connectivity issues and not directly with the software.

Having a web-chat is an important part of running a client facing business. Tawk.to is a simple and effective tool to allow us to do this, and it is also free!

Tawk.to is very easy to implement on websites. The design is very pleasing to the eye, and for clients is not obtrusive - it doesn't take too much away from the flow of the website. From the user point of view, logging in and chatting is simple and everything works how you would expect it to - fantastic for a free solution. I really like how we can add names for clients and know when they return to the website and chat with us again.

The tracking tool is confusing and doesn't really display statistics clearly. Secondly, when we have an automatic reply to a message, the chat is marked as unanswered - this sways our statistics.

We use to spend $100 dollars for a chat software, now we can use this money in something else in our company and still have a great chat support . We can use the mobile app and support our website customers remotely

I don't know if I am mistaken something but I can't answer a ticket missing chat

I am really very satisfied with tawk service, I can see who is online on my server from my dashboard, which gives me an awesome overview of total users browsing. I would love to see a one-time payment for the white label. But with an unlimited agent, awesome reporting and emoji it is getting more and more interesting. If you need a free chat service for the unlimited user at free of cost then this is for you.

With WP, Joomla, and support for most of the software, this is my first choice for a live support system. I am using this on my WordPress website and from my desktop app. This is really simple and easy to use. Pre-define chats make my support simpler. I started using it for my personal blog few years ago and still it is an awesome and never gave any problems. IF you need a an awesome chat which is simple to integrate that tawk is for you, and more of all it is absolutely free.

White lebel pricing is per monthly basic which is a bit more for starter like me.I would like to see one time plans for white lebel.