--- title: "tawk.to Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of tawk.to. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if tawk.to is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/tawk-to-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / [tawk.to](https://www.softwareadvice.com/live-chat/tawk-to-profile/) / tawk.to Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/tawk-to-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/tawk-to-profile/alternatives/) # tawk.to User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 344 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.6/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 222 reviews (65%) - 4 stars: 102 reviews (30%) - 3 stars: 13 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 4 reviews (1%) ### Most mentioned pros - The live chat, chatbot, and ticketing capabilities have helped us respond more efficiently to customer inquiries while improving the overall user experience. Although we have encountered a few minor technical issues during setup and configuration, they have been infrequent and manageable. - For organizations looking for a powerful live chat solution without the cost of an enterprise platform, tawk.to provides exceptional value for money. - It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable. ### Most mentioned cons - Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations. - IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations. - There are some instances where Tawk has slowed our website page loading speeds down. ## tawk.to customer reviews Showing reviews 1-25 of 344 (page 1). ### Outstanding Value for a Free Live Chat Platform - Overall rating: 5/5 - Reviewer: Andrea L. - Industry: Translation and Localization - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with tawk.to has been very positive. It has become an important communication channel for engaging with website visitors and providing timely customer support. The platform is easy to use, reliable, and offers an impressive range of features, particularly considering that we use the free version. The live chat, chatbot, and ticketing capabilities have helped us respond more efficiently to customer inquiries while improving the overall user experience. Although we have encountered a few minor technical issues during setup and configuration, they have been infrequent and manageable. Overall, tawk.to has exceeded our expectations and offers outstanding value for organizations looking for a dependable customer support solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about tawk.to is the incredible value it offers, especially considering that we use the free version. Despite costing us nothing, it provides all the essential features we need for customer communication, including live chat, visitor monitoring, canned responses, ticketing, and chatbot functionality. The interface is intuitive and easy to learn, allowing our team to respond quickly to customer inquiries and collaborate efficiently. Setting up the chat widget was straightforward, and the chatbot helps handle common questions outside business hours, improving the overall customer experience. The platform is reliable, regularly updated, and offers integrations with other business tools. For organizations looking for a powerful live chat solution without the cost of an enterprise platform, tawk.to provides exceptional value for money. #### Cons While tawk.to offers an excellent feature set, there are a few areas that could be improved. Some of the more advanced customization options and settings can take time to discover, so there is a slight learning curve when configuring the platform for the first time. We have also occasionally experienced minor technical issues with the chat widget after making changes to our website or integrations, which required some troubleshooting. In addition, while the chatbot is useful for handling basic inquiries, creating more complex conversational flows could be more intuitive. Overall, these have been relatively minor issues, and they do not outweigh the excellent functionality and value that tawk.to provides—especially considering the free version. --- ### Gratuito pero limitado - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Lo uso como solución de chat en vivo en una etapa anterior. Para empezar o para equipos pequeños con presupuesto limitado funciona bien, pero cuando las necesidades crecen —automatización, integraciones, reporting— se queda corto rápido. El precio es su mayor argumento, pero terminas pagando en limitaciones operativas. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Gratuito sin límite de agentes, lo cual es difícil de encontrar Fácil de instalar y configurar Widget de chat customizable Historial de conversaciones accesible App móvil para atender desde cualquier sitio Puedes ver lo que el cliente está escribiendo antes de que envíe el mensaje, lo que permite preparar la respuesta con antelación y reducir el tiempo de resolución. #### Cons Las integraciones con otras herramientas son muy limitadas La app móvil falla con frecuencia Las opciones de automatización y bots son bastante básicas El soporte de tawk.to es lento considerando que es su propio producto No escala bien cuando el volumen de chats crece --- ### A Must-Have Live Chat Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Luxury Goods & Jewelry - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to use, quick to set up, and completely free. Great for staying connected with visitors and improving response time on any device. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like how easy tawk.to is to use. It took just a few minutes to set up, and I was able to start chatting with visitors right away. #### Cons The automatic disconnection, it sometimes logs you out or shows you as offline without warning, which means you could miss a chat. --- ### Good enough - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old #### Cons Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying. --- ### Efficient live chat and messaging for development teams - Overall rating: 5/5 - Reviewer: Harish K. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem. #### Cons Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms. --- ### Best Chat app - Overall rating: 5/5 - Reviewer: Indira A. C. - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: less than 1 year · daily - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning. #### Cons Improve reporting to be as detailed as possible. --- ### Best live chat software and there is no upfront cost! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature. #### Cons Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice. --- ### Know your visitors - Overall rating: 5/5 - Reviewer: Meenal C. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1) It help to know from where the visitor coming from. 2) Start conversion and pitch for any offer for specific customer. 3) Conversion to convert as a ticket. 4) Customer details for very conversion. #### Cons Additional field is needed for Contact numbers. --- ### The best free chat option to integrate with your website - Overall rating: 5/5 - Reviewer: Antonio M. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone. #### Cons I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website. --- ### A Flexible Chat Option - Overall rating: 4/5 - Reviewer: George Rex A. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · a few times a year - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software. #### Cons The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend. --- ### Tawk.to for tracking solutions - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage. #### Cons Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast. --- ### Live chat made easy - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered Helped us chat with clients Different time zones also enabled us to inform our online customers when we were offline. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tawk to makes it easy to chat with your clients. It offers great product features like the multiple chatting with different users at the same. As a team you can also know who has been talking to which client. You can advise clients if you are offline. The data insights really assist when chatting to clients like geographical location and browsing history on our own website. #### Cons The dashboard really need to understand it so that the data insights can be fully understood. For you to have a logo you will need to pay, --- ### Best started for your chat bot needs - Overall rating: 5/5 - Reviewer: Shaunak P. - Industry: Information Services - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered I use Tawk.to as a offline client for my visitors of my website, it handles a predefined flow of dialogue and also lets me interact with online user. So its been a great experience till date #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Yes Tawk.to is easy to use for a beginners in web development, I registered and setup my need based bot and deployed directly on my live site by just copy pasting script code readily available from main page in dashboard. I like this stuff most #### Cons The don't allow much branding and customizing stuff. I would like to see a customized bot who can handle a predefined flow of dialog in my absence and if it really needs my engagement then even I can join chat. --- ### Best free live chat tool out there - Overall rating: 4/5 - Reviewer: Imran H. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Tawk.to served me very well despite being free it's feature loaded #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros tawk.to is completely free without any extra pro plugins, and does it job very well #### Cons Setting up for the first time seemed a little complicated --- ### Tawk to for online chatting - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Events Services - Company size: 2-10 employees - Product usage: a free trial · a few times a year - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We settled Tawk to for chatting with our customers because when they have an urgent question it becomes time efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer. Besides you can check whether user looking at your webpage with the proxy or from where you have guests. Also, reporting features help you to understand your target audience. #### Cons Sometimes the software gives the notifications lately. Even though the free plan is great but paid subscriptions are expensive. Customization is not well arranged. --- ### Share with real time chat that keeps us close to customers - Overall rating: 4/5 - Reviewer: Aditya A. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It has helped us cut our response times down, and we’ve caught some leads that might’ve otherwise bounced. We have converted casual questions into real bookings just by being available when someone is browsing. For a customer-facing job like mine, that live connect matters a lot. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Tawk. to very easy to keep in touch with people visiting our website. I like that I can manage multiple chats at once, observe what people are typing before they hit send and pitch in with canned replies when it’s busy. It feels direct and personal, and customers respond to it. #### Cons Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations. --- ### Function over Form - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it was a great tool when we didn't have the resources to navigate a more complex implementation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Tawk was very easy to implement and allowed us to provide great customer service easily! #### Cons It was not visually appealing on the front or back out of the box - and it was not the easiest to customize --- ### A must have and easy to integrate live chat application for a startup - Overall rating: 4/5 - Reviewer: Devyani S. - Industry: Banking - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall tawk.to is must have real-time chat application and website tracking system for a newly grown startup as they do not charge you for basic features that's pretty much enough to grow your client base. Even their premium features helps grown startups or enterprises to do their seed research about the customer behaviors online. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I liked that they provide freemium model that helped us to decide whether we should continue to use tawk to or not without spending any penny on it. Also they provide real time user tracking on website that amazed me and my team as we have seen it for first time. We can be able to generate accurate reports for website developer team to let them fill loopholes in website. #### Cons Most of the times while doing multiple chat handling it slows down or hangs on a screen for while and sometimes chat get closed automatically that makes frustration for users. --- ### Powerful and effective customer service platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs. #### Cons Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating. --- ### Best software for real-time chat - Overall rating: 5/5 - Reviewer: Lekha T. - Industry: Retail - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is basic software all need if your business is in a budding stage. Pretty easy to use, with no complex workaround so anyone can learn the process in little time. I am very happy with the product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Being in an e-commerce business, we will always get customer chats. Tawkto helped us a lot in meeting the customers' needs on time. We never missed a chat as we received prompt notifications when anyone opened the chat window and start chatting. Tawkto mobile app helps you be online even on the go. #### Cons It was a pretty basic software that meets the requirements of a small business. As the business grows I think it would need more tweaks so multi-user interaction will be possible. When we add more users it's difficult in assigning tickets and checking analytics. --- ### Best Free Live Chat & Ticketing Platform - Overall rating: 5/5 - Reviewer: Rohit A. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Many of its features, such as visitor type, web pages visited, and location, enable us to create more personalised chat experiences, especially for loyal customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase. #### Cons It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online. --- ### Best Online Customer Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Games - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered My experience with tawk.to has been really amazing, helping me to connect to important projects. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that I am able to interact with the representatives without going through a lot of stress while trying to do so. #### Cons I would say the pop-up whenever I open a website can be pretty distracting when in fact I just wanted some information. I would advise this should be changed to a slide-through message. --- ### tawk.to Review by Nganga - Overall rating: 5/5 - Reviewer: Joseph N. - Industry: Construction - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros tawk.to integrated well with our website which makes it easy to communicate with online visitors. #### Cons I can’t recall the last aspect that failed me when using tawk.to. --- ### Live Chat Platform of this Year - Overall rating: 5/5 - Reviewer: Clarke C. - Industry: Farming - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Responding to customer tickets rapidly is the main relish that I gain from tawk.to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros tawk.to enables me to connect and respond to customer queries over the internet. #### Cons Since I am always connected to the internet, I rarely face downtime. --- ### You don't have to pay packet for live chat - Overall rating: 4/5 - Reviewer: Rick P. - Verified reviewer: Yes - Product usage: 3-5 years · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on. Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service. #### Cons The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites. ---