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> Reviews of tawk.to. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if tawk.to is a good fit for you!

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tawk.to Reviews

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# tawk.to Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(221)

4

(102)

3

(13)

2

(3)

1

(4)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.3

Value for money

4.6

Functionality

4.4

* * *

### Pros

"It was a good starting point for us offering live chat to our customers and without removing the branding and paying for the service having a free option to chat to customers on our site was valuable."

"It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem."

"Many of its features, such as visitor type, web pages visited, and location, enable us to create more personalised chat experiences, especially for loyal customers."

### Cons

"Notifications are sometimes inconsistent when I haven’t had the browser tab open, I missed a couple of incoming chats. And having the mobile app is useful but not as quick to toggle between multiple conversations."

"IT was less adaptable to our company branding than we wanted it to be, so whilst it was a great entry into live chat as a free product, it did have limitations."

"The only issue I have with Tawk.to is that notification emails from missed chats can take 30 - 60 minutes to be sent via email which means you miss the user being live on your site."

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tawk.to Reviews, Pros and Cons - 2026 Software Advice