It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

I like the ability to search up previous tickets that could help me review issues that occurred before.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

The focus of this software is to make the experience of customers top notch, and this is done through constant meetings and live support.

I love how user friendly it is even for beginners they do not have to waste time struggling to learn the features. I also love the audio and video quality it is sincerely the best.

But then I changed the settings and allowed my microphone then it was working fine. Slowly i started liking this app more because of the quality and for the assistance give by the zipteam members.

Zipteams... i have been a Zipteams user for almost 1.5 years now one thing that i love avout Zipteams is how easy it is to use it. The customer care also has the best services.

Quality of meetings were increased. No major negative feedbacks.

I was pleasantly surprised by how easy the software was to use, and it was super stable during our meetings, which is a must-have in this day and age.

I also love the fact that the features are easy to understand. Finnaly i love their price it is fair.

Usage of bandwidth is high according to me as through mobile data it sometimes stops screenshare.

It lags a little bit during the meet which is not good which should be looked upon.

This approach to virtual sales and customer service places a higher emphasis on human connection and relationship-building, resulting in a more distinctive and rewarding experience for all parties.

I was able to guide my team through the sales process in an intelligent way, and we can easily integrate it into our sales funnel.

Sometimes it lags which irritates some time, Need some more development.

With friendly user interface, I really love it for the daily work with the team. All functions requires for team chat and meeting, it does work well.

Zipteams is so nice easy to use every functionality is working perfectly.

It offers great sound and video quality in meeting. It offers AI capabilities that helps in creating meeting rooms and enhance meeting quality.

Zipteams is very easy to use and helps in collaboration and communication within the team.

I like one thing of this tool we can use this from any where without installing any app only using the browser of desktop or mobile. It helps a lot in improving sales productivity and scalability.

Unfortunately, Zipteams doesn’t have offline access and ain’t available on Appstore.

It is very easy to use and a beginner can simply manage the meetings. I would like to say it was an awesome experience.

It is user friendly  and has an intuitive design. It is super easy to use.

Easy to schedule meetings, interact and present to clients and between team members with the help of 'easy to use' interface.

It is super simple to use and can be done real time. The tool is super easy to use and the management of the audience is on another level The intergaration is straightforward.

Zipteams is super easy to use even for beginners. I am also pleased by the good customer service it is good i love it.

Wow, ZippTeams is an amazing software for virtual meetings. It's packed with features like screen sharing and video conferencing that really elevate the virtual meeting experience.

I liked the way we can schedule our meeting and send the calendar reminders directly to the users and they can get notified and attend the meeting on time.

It’s user interface is perfect as we can join meetings sessions seamlessly. I like it’s hassle free video sessions.

Zipteams is a 10/10 as for now i cannot state anything as a dislike.

Sometimes an error occurs when entering the meeting room.

The ability to integrate sales and communications allows the company to have a friendly support process. More so, the diversity of operations brings a consistent form that increases on reliability.

It has nice audio and video quality which is highly appreciated. Zipteams also is user friendly and it has good customer service.

AI powered Insights is the best feature of this product and it makes the meeting experience very insightful. It helps us to improve the meeting experience amongst our teams and with clients as well.

The experience has been amazing since our inbound lead conversion has increased by more than 50% by using it only for a week.

I love the video conferencing and real time chat. Also, it provides the ability to setup and send meeting invitations quickly.

The latest news and company profile section is quite helpful as it helps me to prepare better before joining a meeting.

Besides, the tool has a live support notion, that gives users an insight that is friendly. The cost proficiency is also a factor that this software has established.

It helps you connect and identify the lead instantaneously which helps in reducing the drop ratio. The notetaker is very efficient and helps you remember all the pointers of the meeting.

I love how straightforward the intergaration is it impresses me and my colleagues. The audio and the video quality is always on top and therefore can never dissapoint.

User Interface and User Experience is very good, app is very easy to use, fast and secure.

Simple UI and the free plan before pricing one does help to get started for a new person.

Video quality is also good and overall zipteam app is working good.

It's a more relationship-focused, person-focused way to approaching sales and customer support in a virtual environment.

We needed audio recording to save our storage and it is working well. And it takes less than 1 minute to schedule one meeting and send invites.

The software is very user friendly and helpful in terms of recording.

There are no such cons that I find using the software. For some startup, maybe a little expensive.

Overall a great experience with the Zipteams meeting room.

The operations from this software are focused in bringing a live support that is accessible, reliable and cost effective. There is the digital support through the ticketing process.

Features like quick meeting schedule, sending invite is easy here. Audio recording, less storage required.

US Dollar

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


LongDescription

Commenting/Notes

Support Ticket Management

Real Time Analytics

Case Management

Surveys & Feedback

Multi-Channel Management

Application Management

Email Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Customer Complaint Tracking

Problem Management

Email Templates

Contact Management

Customer Experience Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Real Time Data

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Chatbot

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Drag & Drop

Auto-Responders

Customer History

Tagging

Corrective and Preventive Actions (CAPA)

Issue Auditing

Third-Party Integrations

Multiple User Accounts

Online Forums

Task Management

Release Management

Live Chat

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

51-200

201-500

501-1000

1000+

TeamSupport

In Person

Live Online

Webinars

Documentation

Videos

Using our conversational intelligence analytics combined with smart meeting rooms, Zipteams helps sales teams make smarter decisions and complete transactions quickly. Real-time support nudges and allows managers to effortlessly teach and onboard new reps with relative ease.

Meeting Management

User Management

Meeting Notes

Presentation Streaming

Scheduling

Action Item Tracking

Recording

HD Audio/Video

Pay-as-you-go pricing options also available at https://zipteams.com/pay-per-use-us/

TeamSupport vs Zipteams

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons