--- title: "Tidio Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tidio. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tidio is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) / Tidio Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/tidio-chat-profile/alternatives/) # Tidio User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 590 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 467 reviews (79%) - 4 stars: 101 reviews (17%) - 3 stars: 15 reviews (3%) - 2 stars: 2 reviews (0%) - 1 star: 5 reviews (1%) ### Most mentioned pros - It has many advantages which include easy to use dashboard, options of free plans as well, AI chatbot automation, real time visitor monitoring and there are paid plans for the benefits as well, and if we talk about its disadvantages along with its advantages then there are many disadvantages as well in which only 50 free chats are available every month, for advanced tools or advanced AI one has to buy a paid tool which is not available in the free plans, and if we talk about the price then the free plan is suitable for basic needs and if you want a little advanced level chatbots email automation then you will have to buy a paid plan and the paid plan also keeps getting upgraded as per the features. - We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers. - On this platform you can use Appive chat, email, social media messages, AI chatbots and etc. on a single platform. ### Most mentioned cons - Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow. - I feel that sometimes notifications are delayed, and my mobile app is also not syncing well. And one suggestion to tidio, that can can me analytics section more detailed for better decision making. - Customers and potential customers have told me in person that the immediate "AI response" to an inquiry or email is bothersome and redundant, eventually causing them to refrain from emailing or visiting one of my social media platforms because they do not want to be "spammed" ## Tidio customer reviews Showing reviews 1-25 of 590 (page 1). ### Great product. - Overall rating: 5/5 - Reviewer: Aaron G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have continued to make the Ai suggestions better every update. They have also brought in more site integration options. #### Cons I would still say lack of free Ai chat bots. We used our free chats very quickly and that does not reset yearly. --- ### Perfect live chat support tool for solo founders - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with Tidio on my TrackIt website. It was easy to set up and integrate. I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on. It's light, responsive, and gets the job done without bombarding me with options I don't want. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The installation was quick and easy. I loved how easy it was to personalize the chat widget to suit my website. The free plan is generous for someone like me, and the interface is clean and intuitive. #### Cons It's disappointing that you can't initiate a chat with visitors in an active manner unless you have a paid plan. That's just a fundamental feature, particularly for startup founders who are looking to interact with users without paying money upfront. #### Reasons for choosing Tidio The reason I chose Tidio was because it's free tier was enough for my requirements, also it was simple to use and setup without a load of unnecessary features. #### Vendor response Thank you for leaving the review! Replied June 2025 --- ### Upgraded Tidio Chat Experience - Overall rating: 5/5 - Reviewer: Margaret L. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used Tidio on 4 websites because it ads legitimacy to a website. My current website is an art site so it helps to anwser questions visitors may have about my art and events. Also I can download an app so that I can be notified of client interest on my smartphone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tideo has been upgraded with ai and so far it's been a great experience on my art website. It's much more flexible when a site doesn't have live support. #### Cons The upgrade portion is a little costly. There are 3 versions. However they still offer the free version without the ai tools. #### Vendor response Thank you, Margaret! Hope you enjoy using Tidio :-) Replied January 2026 --- ### Best chatbot as compare to other chatbot in market - Overall rating: 5/5 - Reviewer: Shruti G. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using this for the last 3 years on my website, it's easy to use, and I have not faced any challenges with this. It's a very great experience with this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio communicates like a human, provides proper answers to our questions, uses emojis in response to communicate with users for a real feel, and provides links to summarize the communication and provide full information using the knowledge base. #### Cons Sometimes I don't receive notifications on my Apple device when new customers and users arrive on our website. I think this can be fixed in future updates. #### Reasons for switching to Tidio Because it provides the Lyro AI agent, which works like a charm. #### Vendor response Thank you, Shruti, for the review. And more importantly, for the three years you've been with us! Replied June 2025 --- ### My favorite Shopify add-on - Overall rating: 5/5 - Reviewer: ilya a. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's my favorite Shopify add-on that I use. I have another add-on installed that also offers chat support as a (secondary) feature, but I prefer to use Tidio. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of thought went into making this software. It has the right features, and they're built well. The new AI agent features are saving our office manage about 50% of the customer service chats work. The chat features are really well built. #### Cons Honestly, nothing to dislike. The Tidio team has done an excellent job. If I had to complain, I'd say that I've had one small issue with integrating email that the customer service team has struggled to resolve. #### Reasons for choosing Tidio It's simple to customize the look and feel of the chat box #### Vendor response Ilya, thank you so much! Replied June 2025 --- ### An Essential Tool for Customer Management - Overall rating: 5/5 - Reviewer: Claudio F. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with Tidio has been very positive. It's a complete, versatile, and user-friendly tool that has helped us improve customer service and reduce response times. Support is always available and responsive when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool. The integration with our website is seamless, and the automated flows are great for handling frequently asked questions efficiently. #### Cons The mobile app could be more stable, especially regarding push notifications. It's not a major issue, but there's room for improvement. #### Reasons for choosing Tidio More convenient and less pricy. I just need to manage my clients without any particular request. #### Vendor response Thank you, Claudio, for this review :) Replied July 2025 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Alex B. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ive found Tidio has been the easiest webchat platform to use for my website. Installation was easy, and the support provided if any issues arise is great (and quick). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy install and the online support is great. I tried a couple of others and I was not impressed. Would recommend to others. #### Cons Expensive because I am in Australia and it is charged in USD. Exchange rate is bad and makes it very expensive. #### Reasons for choosing Tidio Ease of setting up and the notification features. #### Vendor response Thank you, Alex, for the review! Replied June 2025 --- ### A very good balance between features and pricing - Overall rating: 4/5 - Reviewer: Roberto C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to use and has a very good chatbot builder which has helped us in the sales and support process. They also have a very good support (human support). #### Cons Their AI Agent is still not there, at least not in Spanish. And a small nuisance, but is logs me out every 7 days and I need to login again from the Mac App. #### Reasons for switching to Tidio Pricing, it became vey expensive to use for basic futures. #### Vendor response Thank you so much, Roberto! We're constantly working on improving our AI, so stay tuned :) Replied June 2025 --- ### this is the best chat widget I have ever tried - Overall rating: 5/5 - Reviewer: Youssuf A. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Functionality: 4/5 #### Pros I used it for more than 3 years, it is very awesome plugin I used it for my WordPress website and also I have recommend it to many people of my clients #### Cons the all in one solution that gives many integrations inside a single dashboard, and I can access it from browser and phone that's very easy to use #### Reasons for switching to Tidio I found in tidio that I can integrate the email address and WhatsApp at the same time and also with my social media #### Vendor response Thanks, Youssuf, for leaving us a review :) Replied July 2025 --- ### My first workplace - Overall rating: 5/5 - Reviewer: Ramisetty H. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very Useful to integrate with Facebook businesses and WhatsApp API integration, the UI is very attractive. #### Cons The planning subscription is a bit high it is recommended to reduce the price of monthly subscription so then many clients could use Tidio #### Reasons for switching to Tidio Shifting every chatbot functionality and Build from Vercel to Tidio #### Vendor response So cool to hear from you, Ramisetty! Thanks! Replied May 2025 --- ### What I Know About Tidio - Overall rating: 5/5 - Reviewer: Charles O. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Tidio increase sales via personalized support and recommendations to customers and prospects in real-time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Days are gone when business users used in-person meetings to connect with customers. Tidio allows me to offer live chat to customers from anywhere across internet connection. #### Cons To be honest, Tidio is a one of a kind live chat and customer support program that has never failed me. #### Vendor response Charles, thank you for taking the time to give us a review! Replied July 2025 --- ### AI Chatbot makes Customer Service easier - Overall rating: 5/5 - Reviewer: Ollie M. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio has truly transformed our approach to customer support! The setup process was a breeze, allowing us to integrate it seamlessly into our website in no time. This efficiency means we can dedicate more energy to enhancing our products while Tidio handles the essential task of understanding our clients' needs. We rely on the Chatbot Feature daily to interact with our customers, and the AI Integration ensures that their common questions are answered swiftly and effectively. It’s a game changer for our Customer Support team! #### Cons I honestly can't find a fault with using Tidio, but if we could get monthly reports sent to us via email that would be a game changer #### Vendor response Hi, Ollie, thank you for the review! You can in fact get monthly reports delivered to your mailbox - give this a read https://help.tidio.com/hc/en-us/articles/5463069831836-Chat-conversations-reports Replied June 2025 --- ### Does all it needs to do, and does it well - Overall rating: 5/5 - Reviewer: Vahid N. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Have been using it for quite a while and everything works well. Haven't had time to setup the AI flows but the ones that I have up do well. The impact on pagespeed is manageable. #### Cons The quota for the number of chats that can be started with the standard plan isn't enticing. Could be higher for the free plan, especially with the page visited feature. #### Vendor response We're thrilled, Vahid, you're enjoying the product! Replied January 2026 --- ### 2 years + and still using Tidio. - Overall rating: 5/5 - Reviewer: Bryce P. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great product always happy. Tried using multiple different options before now being with tidio for over 2 years. #### Cons The fact that if you have high traffic website you need to go on a custom plan. Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy. #### Vendor response Thanks, Bryce! Replied July 2025 --- ### Overall a Great Experience with Tidio Chat Bot and Lyro AI Agent - Overall rating: 5/5 - Reviewer: Aniket G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Starting from integration to daily use tidio works well on all scenarios like Customer Support, Ai Chat bot, ticket handling, etc. I used others chatbot also tidio works well as compared to other bots. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio is Good AI chat bot supports all type of integrations with wordpress. Also we can change the appearance of the widget. #### Cons When i'm testing the bot sometimes Lyro AI Agent shares irrelevant info to website customers which is not good, but i think this is because of knowledge that bot have #### Vendor response Thanks, Aniket! Potential suboptimal results may arise when the input data sources are inconsistent or outdated. You can address this by training Lyro on your FAQs, websites, etc. Plus, you can groom question-answer pairs to guarantee best results. Have a look at https://help.tidio.com/hc/en-us/articles/14543666652316-Data-sources-Lyro-s-knowledge-base and shoot us a an email at support@tidio.net. Thank you so much for taking the time to review Tidio! Replied May 2025 --- ### Highly Recommend Tidio Chat - Overall rating: 5/5 - Reviewer: Samuel R. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support is Amazing, Integrates Seamlessly into CMS and other Websites. Mobile App also allows for quick and efficient access to client chat. Overall have been utilizing Tidio since 2011 for various supportive projects such as EmergencyHousing.CA and I wouldn't change since the chat is packed with essential features and backed by Professional Support. #### Cons I don't have any negatives to report at this time, Tidio offers Support and quickly and professionally resolves issues as they are reported. Most issues I've reported have actually been caused by my lack of research rather than a feature or request not being available, nonetheless I recieve expert advice and links to the appropriate documentation. #### Vendor response Samuel, this is very nice of you to review Tidio, thank you! Replied June 2025 --- ### Good App, good features - Overall rating: 4/5 - Reviewer: Parul D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience is good. One of the best solutions available and all required features but not able to use all because of cost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Most of the features needed are available and are easy to use. Lyro is a good tool and is able to handle the conversations independently, much better than many other players in the market. New AI suggestions are intuitive and helpful. #### Cons Expensive for small businesses. Although all features are available, the cost keeps adding up to be able to use all the features #### Vendor response Parul, we appreciate the review, thanks! Replied June 2025 --- ### Beneficial tool for my business - Overall rating: 5/5 - Reviewer: karan f. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Tidio helped me to reduce the cart abandonment issue and now i can respond to message and emails faster to the customer queries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight. I must say it was value for money for me. #### Cons The mobile apps notification get delay sometimes. It mostly happens when I runs ads for my website, so more traffic gets on website. #### Vendor response Hi Karan! Thank you for the review! In case the notification issue persists, don't hesitate to reach out via email at support@tidio.net Replied August 2025 --- ### A helful Tool for Me - Overall rating: 4/5 - Reviewer: Arun P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience is on positive side. The single inbox for all channels saved my lot of time. With some improvement in UI and analytics make it more helpful for upcomming owners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio multichannel capabilities really help me out. Managing emails, messages, and live chat from the customer in only one dashboard help me alot. Now I can stay at top of customer messages without switching to platforms again and again. #### Cons I feel that sometimes notifications are delayed, and my mobile app is also not syncing well. And one suggestion to tidio, that can can me analytics section more detailed for better decision making. #### Vendor response Thanks, Arun, for the review :) Replied June 2025 --- ### Tidio is a perfect plugin - Overall rating: 4/5 - Reviewer: Kimberly C. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Tidio is very positive with regard to functionality and ease of use. I can see great benefit for myself and my readers. The integrations are smooth and the mobile app is a very handy tool. I can support my site visitors anywhere, anytime. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio is very easy to setup and lainch. I had interactions going on .my site within an hour of installing the plugin. #### Cons I would like to see 'ramp up' pricing for small sites or a longer trial period. One week may work for an established site,, but I may have to deactivate it until I see growth enough to support the cost. #### Vendor response Kimberly, thank you for giving us a review! Replied June 2025 --- ### Smooth Application - Overall rating: 4/5 - Reviewer: Mattia C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very fine. Overall a good experience. The platform is easy to use and allows for the integration of different tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros About Tidio I really like most the Flow area. Simple to use and you can create as much as you wish and integrate them to your strategy. #### Cons Unlike other platform there are no live translator chat or text prompt. Could be very useful to translate a sentence our customer care manager need to send to our customers. #### Vendor response Hey, Mattia! Thank you for the review Replied June 2025 --- ### Easy to use live chat bot - Overall rating: 5/5 - Reviewer: Chirag P. - Verified reviewer: Yes - Industry: Design - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hey, i am wordpress freelance developer. In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the pro version because it is super useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio is very east and quick to setup in wordpress. It is also integrates with other apps as well very easily. There's a option to customize the widget according to website requirements. #### Cons Nothing very critical only one small issue .When we add our website url in knowledge base. There should be a option to restrict website content or allow. It will make very easy for AI agent and answers will be more accurate. #### Vendor response Hi Chirag, we appreciate your feedback! Replied October 2025 --- ### Tidio Boosted Our Customer Response Time Instantly - Overall rating: 5/5 - Reviewer: Muhammad T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Tidio was positive. The platform is easy to set up and intuitive to use, making it ideal for quickly managing customer interactions via live chat and chatbots. It helped streamline communication with site visitors and provided a noticeable boost to our responsiveness and engagement rates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio's dashboard is intuitive and user-friendly, making it easy to manage live chats, chatbots, and customer conversations without a steep learning curve. #### Cons The chatbot builder, while functional, sometimes felt a bit limiting when trying to set up more complex workflows. #### Vendor response Thank you, Muhammad! Replied May 2025 --- ### Great live chat tool - Overall rating: 5/5 - Reviewer: Jade l. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, use it daily and not had issues with it. Customer service is great as well and get back to you quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and to talk to your customers, can look at past conversations, search and attach attachments #### Cons That if the set up is not correct that sometimes messages when offline do not go to inbox - this has now been resolved #### Vendor response Jade, this is great, thank you! Replied June 2025 --- ### Everything done well - Overall rating: 5/5 - Reviewer: Giovanni A. - Verified reviewer: Yes - Industry: Program Development - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros its ease of use, the very few steps required to install the plugin on your site, and the ease with which users use it #### Cons I didn't find anything in particular to criticize, every aspect of the tool is simple and intuitive and those very few times I had to ask for help via chat I got immediate answers #### Vendor response Thank you, Giovanni! Replied June 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/?page=2) --- Tidio Reviews, Pros and Cons - 2026 Software Advice