--- title: "UChat Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of UChat. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if UChat is a good fit for you!" source_url: "https://www.softwareadvice.com/live-chat/uchat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Chatbot Software](https://www.softwareadvice.com/live-chat/chatbot-comparison/) / [UChat](https://www.softwareadvice.com/live-chat/uchat-profile/) / UChat Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/uchat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/uchat-profile/alternatives/) # UChat User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 73 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.7/5 - Value for money: 4.8/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 68 reviews (93%) - 4 stars: 4 reviews (5%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I appreciate the flexibility UChat offers, from automating responses to integrating AI and NLP for enhanced client interaction. Though the extensive options required some initial learning, it ultimately helped me streamline my customer engagement, boost efficiency, and customize client journeys. - The platform's intuitive design and powerful features allow me to create sophisticated, multi-channel chatbots effortlessly. - One of the most beneficial things we used Uchat for was it's automations and flows, it enabled us without the use of many DM setters to generate hundreds of thousands in dollars to enabled us to get the 2 comma club award at clickfunnels. ### Most mentioned cons - NOT RECCOMENDED at all! - waiting for a new function when they say: now we will start implementing this. but then i have to wait for that function and i don't like waiting. but it's not really con. - It is a bit overwhelming to begin with but I’m being fussy. ## UChat customer reviews Showing reviews 1-25 of 73 (page 1). ### One of the Best Chat Bot Provider Platform - Overall rating: 5/5 - Reviewer: Phaneendra Kumar P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was really good using Uchat and I still use this software for managing my clients chatbots with ease and they are also very happy with the results. Kudos Uchat team for this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reports, Single Inbox for Multiple channel chats, Easy monitoring and easy configuration and deployment without the need to coding skills that even after a novice can start immediately. #### Cons Nothin specific. But It could have been better if support for regional languages is provided. --- ### Best Chatbot software you can rely on for multichannel communication. - Overall rating: 5/5 - Reviewer: Phaneendra K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I like this software very much as I am regularly using it to serve my client base through all possible channels. I will definitely recommend this software to my friends. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Firstly, Omni channel bot flow and single window live chat for agents without the hassles to go through various processes for different channels. Secondly, I like the speed and ease of use. We can literally build a bot within the first few minutes of watching their videos. #### Cons Only one chatbot for omnichannel. A little bit of a steep learning curve to add features. #### Reasons for choosing UChat I chose Uchat over others because of this easy to use features and non complicated bot flow builder with reasonable bot sessions per month. --- ### Good Platform - Overall rating: 4/5 - Reviewer: Subin K. - Verified reviewer: Yes - Industry: Veterinary - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is a good platform to create and deploy your chatbots. Easy to use. Good Support from the team as well. #### Cons No cons found yet since the product used --- ### Best Chatbot Software in 2021,2022, 2023 - Overall rating: 5/5 - Reviewer: Sean J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered From the Facebook user group, to the staff and then the software, it has been an amazing journey #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Its price point and how powerful it is, once diving into Uchat, nothing compares. #### Cons I loved the software I have zero complaints about it from my clients or me #### Reasons for choosing UChat It was the best in terms of cost, and value of what you are getting, plus the fact that they are adding features --- ### Uchat it the godfather of chatbot ! - Overall rating: 5/5 - Reviewer: Hirman R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I've started building automated AI-powered solutions using chatbots since 2017. That was the time there are no 'noise' or 'light' on chatbots in Malaysia. I can say I'm one of the pioneers here in my country. I've been working and testing various chatbot platforms. Most are drag-and-drop platforms purely for time and cost saving. I started with Manychat then moved to Chatfuel then to Activechat (as a strategic partner) then now as a business partner in Uchat. I also has tested some other platforms such as Mobile monkey, FlowXO, Botstar, and various others that i can't remember the name.From all those tests and works, i can safely say that Uchat is at the very top, the Grand Daddy of Chatbot in a child form 😍 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All of it, but mainly because of the vas features and useability. Flexible and reliable and the same time. All-in-one platform for all business needs, not just chatbot, but also email, live chat, e-commerce, and much more. It is worth every penny invested #### Cons While the platform is considered still young, there is room for improvement such as the server resources limits. I trust the limit will be increased from time to time. Othe than that, i have no other reason not to love this platform #### Reasons for switching to UChat Initially because of the Omnichannel support, but then, the reason grows bigger coz of the UI, UX and features --- ### Our fully automated agency with Uchat - Overall rating: 5/5 - Reviewer: Richenel v. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered In our agency, time ( efficiency) is very important. Uchat saves us a lot of time. Before, we had to tie different tools together in order to have a seamless workflow. Together with their other tool Airchatty CRM we have a complete toolset to run our marketing agency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Uchat gives my agency the full possibility to automate marketing and sales processes. #### Cons Uchat is a powerful product but you need to invest some time in getting familiar with the settings. But once you understand the way it works, it saves a lot of time. #### Reasons for switching to UChat Costs and reliability --- ### Integration' is the keyword - Overall rating: 5/5 - Reviewer: Luciano Z. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered Overall experience more than positive: the company receives and processes user requests in a streamlined and fast way. The ability to integrate with the most popular communication channels on the market, including voice and SMS, is excellent. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros UChat makes workflow simple, modular and structured. Thanks to deep and effective integrations, each channel finds its own communication paradigm for automation. In just a few clicks, flows with sophisticated logic can be created, whether they are conversational, workflow or function flows. #### Cons If I had to find fault, I find that the GUI could be refreshed and made more contemporary, but these are really minimal aspects. It would be great if you could create a multichannel bot, drawing it once, so that it could be declined in the different channels without having to recreate the whole system. --- ### One of the Best omni-channel chatbot platform I used till now - Overall rating: 5/5 - Reviewer: Rupesh P. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I must say that it has exceeded my expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user-friendly interface, customizable chatbots, integration with multiple platforms, and efficient customer support make it a comprehensive solution for businesses looking to improve their customer communication and support. The chatbot feature, in particular, is a game-changer as it allows me to create personalized automated responses to my customers' queries, which saves me time and resources while improving the overall customer experience. I highly recommend uChat to any business owner looking to streamline their communication and support capabilities. #### Cons Using uChat's advanced features and functionalities may require businesses to invest additional time and resources into training their team to use the platform effectively. Due to the complexity of some of uChat's features, businesses may find them overwhelming or challenging to understand at first. However, with the right training and support, businesses can fully leverage uChat's capabilities and benefit from its numerous features. --- ### Definitely most robust and powerful chatbot builder - Overall rating: 5/5 - Reviewer: ¿ Bryan B. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The omnichannel feature to connect with all major communication channels in one place is amazing. Also, the bot builder is perfectly intuitive. And, I *love* that it can be used with OpenAI, can be used to create phone calling systems. Just a super powerful platform. #### Cons The text area in the website widget needs to be formatted more cleanly. Long messages get hidden by the edge of the bubble. --- ### A fantastic platform that shines faster than anythint else I experienced - Overall rating: 5/5 - Reviewer: Alex J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Aboslutely superb experience with the software and the team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The bot building feature is very intuitive and all tools are easy to find within. Also the integrations and the omni channel make everything super easy to configure #### Cons The widgets, I thin there is room for improvement to show widgets in many other ways on websites. #### Reasons for switching to UChat Pricing and community --- ### Your go-to solution if you want to automate your conversations on WhatsApp - Overall rating: 5/5 - Reviewer: Wesley B. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered We are using it to automize our marketing strategies that are running with click-to-Whatsapp. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Chatbots are still complex structures and building it from 0 is very difficult, however with UChat you get an all-in easy-to-use solution without any coding required for an affordable price! #### Cons I couldn't name anything that we really dislike, my colleague called it 'driving a lamborghini' #### Reasons for switching to UChat Complex bot builder solution which is not intuitive and straightforward. --- ### THE Omni-channel (minus website chat) chatbot platform - Overall rating: 5/5 - Reviewer: Matthew J. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The overall experience with UChat has been amazing. The product itself is so versatile and capable - arguably the best out there - and the team is extremely receptive to feedback and they're making updates accordingly. The team is also engaged with the community and users non-stop. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Connects with MANY popular channels such as WhatsApp, Facebook, Telegram, Line and much, much more! #### Cons The UI could use an update and the UX could maybe be slightly better #### Reasons for choosing UChat It was at a great price and it offered more than just one or two channels! --- ### UChat shake things up!! - Overall rating: 5/5 - Reviewer: Juliana W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I never imagined I could find a single tool that could help me integrate chatbot services, automations, and other functionalities until I discovered UChat. Since I started using UChat, things around has become so much easier. Now, I can automate repetitive tasks such as answering frequently asked questions, collecting customer information, and sending personalized messages without having to spend hours of my day. Furthermore, the platform has an easy-to-use interface and a wide variety of integrations, making the setup process even smoother. I highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy integrations- Tutorials available at every step- Explainer materials provided- Easy to get in touch with support team- Doesn't limit itself to obvious features- Listens to customers to bring new innovations and conveniencesOverall, UChat provides "peace of mind" so that you can carry on with your tasks, knowing that the support team is there to assist you and you don't have to put your life on hold to resolve a simple issue. #### Cons The only downside I would mention is that there may be a learning curve involved, but that's the case with any new tool or process you need to implement. However, for those who are familiar with this type of technology or have seen it before, even briefly, they shouldn't have any trouble adapting to it. In my experience, among the tools I've tested, UChat definitely has the most user-friendly dashboard that is easy to understand and adapt to --- ### I use u-chat at the travel agency level - Overall rating: 5/5 - Reviewer: miguel angel z. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I have a travel agency, and I invest in facebook ads, google ads and others.u-chat generates a quick response and segmentation of the leds #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the workflows and the ease of creating a chatbot and making responses faster with my clients #### Cons There are few things that I don't like, but I have a direct conversation with support and they provide an immediate solution --- ### An ever-evolving chatbot tool - Overall rating: 5/5 - Reviewer: Williams M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I have tried other similar tools, but UChat has surprised me by its power in features, fair price and continuous improvement of the development team behind it. I also like that they have published the Roadmap that allows you to see the innovations that they will implement and the possible upcoming improvements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a tool that provides all the features from the cheapest plan, unlike other similar tools, which release advanced features only for more expensive plans. #### Cons The learning curve is a bit high, but it is worth learning as it allows you to develop very interesting things. #### Reasons for switching to UChat Advanced features for a better price. --- ### best chatbot builder on the market - Overall rating: 5/5 - Reviewer: Mark K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Uchat has set the bar for chatbot builders extremely high. Uchat covers every imaginable business use case with its own chatbots and direct integrations to multiple crucial third parties like OpenAI, payment providers and CRMs. It is the core of my business at the moment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The team is extremely responsive to innovation. They implemented ChatGPT embeddings within 48 hours after the ChatGPT API was out. And same with all other features. Amazing speed and responsiveness. #### Cons The UI could have a better design. It's ok, but feels like 2012 Websites. However, this doesn't affect the amazing functionality and usability of the tool at all. --- ### The Main tool you need - Overall rating: 5/5 - Reviewer: Antal h. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Omni Channel , Depth of features ease of use and overall product support #### Cons still early , some analytics could be better --- ### UChat - Best in class - Overall rating: 5/5 - Reviewer: Greggy G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Omnichannel is an awesome feature + the integrations #### Cons I like everything about UChat. Easy to use #### Reasons for switching to UChat LTD pricing --- ### Uchat a star in auto chatbot. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros UChat is a very flexible chatbot builder with many ready integrations to helps us to create all kind of consumer support. #### Cons I wish Uchat has own more built in integrations rather than paying 3-party in order to use the integration. --- ### Dollar for dollar, the most awesome chatbot builder - Overall rating: 5/5 - Reviewer: Canice C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Amazing. The leadership is very responsive to our questions and suggestions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Many integrations available, it's very easy to derive business value as a result of that.It can be connected to many chat channels such as Facebook, Instagram, Whatsapp, Google My Business etc. #### Cons The features related to analytics are quite sparse. --- ### affordable and powerful chat system for most needs - Overall rating: 5/5 - Reviewer: Kai Xiang N. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros there is a centralised area for omni messaging which is a convenient area to see all your social media chat. You can connect the bot to automate your replies. #### Cons The UI and UX can be improved, there is also abit of learning curve as the system is quite feature rich. Once you spend enough time on it, you can deploy for most use case. #### Reasons for choosing UChat affordable --- ### Very good chatbot platofrm - Overall rating: 5/5 - Reviewer: Balakrishna K. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very eay to use, frequently updated, Good COmmunity and Support. #### Cons Would like to see some improvements in the Broadcast feature. --- ### Impressive tech stack! - Overall rating: 5/5 - Reviewer: Joshua L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UChat's really been a one-stop place for everything we need and has additional features that other platforms don't have. Will be exploring this more and more! #### Cons With a focus on the new features that have impressed us, the UX isn't quite the same level as competitors for team member access and a few other things. An easy tradeoff for better functionality. --- ### A very versatile Chatbot! - Overall rating: 5/5 - Reviewer: Mónica Q. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered UChat helps me automate appointments so I can focus on these instead of the prospect manual follow-up #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros UChat is a growing platform and I like that it has many integrations with other programs. It is also very cheap too! #### Cons It requires some technical knowledge to do very specific things, but that is expected from software like this. There are many Uchat-certified users you can rely in in case you get stuck though. --- ### NOT RECCOMENDED at all - THERE IS NO customer support! - Overall rating: 1/5 - Reviewer: Valery I. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered very very bad! I am looking for other software. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros when its wotk it is ok, there is some difficulties #### Cons THERE IS NO customer support, it is just bots!!! the amount of time that I need to invest to solve my issues in this software is UNBELIBLE!! NOT RECCOMENDED at all! ## More reviews [Next reviews](https://www.softwareadvice.com/live-chat/uchat-profile/reviews/?page=2) --- UChat Reviews, Pros and Cons - 2026 Software Advice