Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
5.0 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"I like working with Live Admins. They do a good job, and we get a lot of appointments scheduled. It's a service we'll certainly keep using."
"Easy to use. Provides all the info we need. Customer support when needed has always been very prompt and looks after us."
"I like that the service is customizable to our business and the WebGreeters are always friendly. Keep up the good work."
Cons
"Mobile app is a little out dated. Could be a bit more robust. Otherwise software is very user friendly to use. "
"I would say branding. I enjoyed using the application but after a holiday I kind of forgot about it. I just remembered it again their to this survey"
"Just aesthetically. Would like the replies we receive to be formatted in a more eye friendly way. Currently all in a list. Could be more compact formatting. "
WebGreeter Reviews
Filter by:
May 2018

Steven from Fagan, Fagan & Davis
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Chat works as it's supposed to, support is human and excellent.
The WebGreeter team probably picks up on potential clients that would hesitate to call for whatever reason, or were about to waffle and leave without making contact. They basically create opportunities that might otherwise slide away quietly.
Pros
The support team has done a great job integrating this into our systems. The chat is well done, customized, and very cost effective compared to the competition. That said, for me, it's all about the support team. They've been nothing short of excellent.
Cons
I'm having difficulty thinking of much. At one point the look was outdated and out of sync with my site. I contacted support and they immediately and efficiently got to work updating the look and feel, and were very responsive. Same thing when I asked for integration into CRM. I asked, they delivered.

Response from LiveAdmins
Replied June 2018
That's a great review Steven! Many thanks!
February 2020
Barrie from Winegard Motors Ltd.
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
February 2020
WebGreeter allows us to be open and accessible 24/7!
WebGreeter allows us to be "open" all day and night, with someone accessible to answer basic questions and collect contact information to be followed up on during business hours. They can assist in locating a vehicle on our website or direct a customer to the correct page to fill out a request form. We've been very happy with the service!
Pros
The integration with our website was seamless. It looks like it has been there since day one, and the response time for customers is excellent.
Cons
In the beginning, we had to do a little extra coaching with our chat agents to make sure they were saying the right things, and not overstepping their boundaries. Everything has been great since!

Response from LiveAdmins
Replied April 2021
Thank you so much for the kind words, Barrie!
June 2018
Anonymous
Company Size: 201-500 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
June 2018
It says easy to use. Perfect for my usage.
Pros
Simplicity Customer support is available by I never needed it. I love that they insist on feedback which shows commitment
Cons
I would say branding. I enjoyed using the application but after a holiday I kind of forgot about it. I just remembered it again their to this survey

Response from LiveAdmins
Replied June 2018
Thanks for your review! If you can get in touch with us with suggestions over how we can improve the product further, we'd appreciate it!
May 2018
Bruno from Auto West Group
Company Size: 201-500 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Support is excellent. A very adaptable team for today's changing client base!
Customer see our "chat's" as an extension of our sales team. Sometimes they come into the store looking for the chat agent.
Pros
Ease of use and flexibility. Bots cannot give the same feel and service. Human interactions ive the client a better avenue to trust, which makes the sales process easier.
Cons
Just aesthetically. Would like the replies we receive to be formatted in a more eye friendly way. Currently all in a list. Could be more compact formatting.

Response from LiveAdmins
Replied June 2018
Thanks a lot for your review Bruno! We will definitely work on formatting our replies better!
May 2018
Tammy from Spectrum Aeromed
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Best investment!
Pros
Our ROI is amazing! We have customers all over the world that increasingly use the web to do business with us so having a live person they can communicate with 24/7 has been a game changer for us. We are collecting leads while our office is not open thanks to WebGreeter.
Cons
Due to the complex nature of our business, the set-up was a process with how to answer questions and what information to collect but it was well worth it!

Response from LiveAdmins
Replied June 2018
Thanks for a great review, Tammy!
May 2018
Anonymous
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Boosts our bottom line
More clients
Pros
I like working with Live Admins. They do a good job, and we get a lot of appointments scheduled. It's a service we'll certainly keep using.
Cons
The language barrier. Some things are definitely lost in translation, and it can be hard to get things effectively communicated to our prospects.

Response from LiveAdmins
Replied June 2018
Thanks a lot for your feedback. We're going to look into what happened with the translations. Could you send us a few examples on clientservices@liveadmins.com?
June 2018

Ray from Mildenberger Motors
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Forgot to rate stars. Very happy with management responsiveness and ease of setup. Great leads.
Pros
Don't have to do anything. Transcripts come via email. The reps help prospects that visit when we are closed. Leads are quality interactions with interested prospects. Reps can learn alternate responses to questions if we aren't happy with any transcript responses.
Cons
Not much. Works as promoted. The window pops up on every page, and I need to close it each time I look for things on the site. Some prospects use it to connect with management for personal chats or to ask for information not related to sales.

Response from LiveAdmins
Replied June 2018
Thanks a lot, Ray!
May 2018
Anonymous
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Great Service and Easy to work with
We get tons of internet leads having chat on our website
Pros
I like that the service is customizable to our business and the WebGreeters are always friendly. Keep up the good work.
Cons
I do not have any complaints about the software. I think perhaps there could be more customization and integration with other services such as Facebook messenger.

Response from LiveAdmins
Replied June 2018
Thank you for your review! We actually do have Facebook integration along with many others so if you could contact us at clientservices@liveadmins.com, we'd be happy to set it up for you!
May 2018
Tony from Taylor Audi
Company Size: 51-200 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Daily lead information that we receive is very thorough and easy to use.
Great lead information from our websites at a very low cost.
Pros
Easy to use. Provides all the info we need. Customer support when needed has always been very prompt and looks after us.
Cons
Sometimes it's a little finicky with iOS Apple Mail. Sometimes not all of the lead information is displayed.

Response from LiveAdmins
Replied June 2018
Thanks a lot, Tony! Appreciate your feedback!
May 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Someone to answer the easy questions and get the ball rolling
The ability to connect with more potential leads
Pros
Easy to set up and use, they worked with us to make sure we are setting the tone we want to set with our customers, and the price is right.
Cons
With our particular business, it is best if one person leads the project to make sure the alerts get to the right place since our different departments are a little complicated and the lines are blurry. That one person has to make sure they stay on top of the alerts.

Response from LiveAdmins
Replied June 2018
Thanks a lot! We'd like it more if your name and company info was displayed here on Capterra as well! :)
June 2018
Scott from O'Regan's Automotive Group
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
June 2018
Great company and very high return on investment
Pros
Full coverage 24/7 365 Days a year in multiple languages and again one of our highest returns on investment for any company we work with.
Cons
No issues with the software. I do think there is an opportunity for a bit better accuracy when chatting with our customers on things we have previously discussed.

Response from LiveAdmins
Replied June 2018
Thanks for your feedback Scott! We'll work on your concerns!
June 2018
Elysia from Jim Wilson Chevrolet Buick GMC Ltd.
Company Size: 51-200 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Always great service
More sales!
Pros
They always follow up and complete tasks promptly. Chat leads are the biggest converter in our dealership in terms of digital.
Cons
The only thing that would increase the success for us is if the greeters were more automotive savvy and could answer simple automotive questions.

Response from LiveAdmins
Replied June 2018
Thanks a lot for your feedback Elysia!
May 2018
Andrew from Wilson County Hyundai
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Staff is very attentive and respond to customers with great care and concern
Pros
Ease of use and interactive for customers and the dealership alike. Team is always in contact with us to find ways to improve our customer experience. Easy to reach and very open to suggestions.
Cons
We have not experienced anything to not like about the team or the services offered by Live Admins regarding our 24/7 Chat support on the website.

Response from LiveAdmins
Replied June 2018
Thanks a lot, Andrew!
June 2018
Jessica from Scott Drummond Motors Limited
Company Size: 11-50 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
June 2018
Great customer service, another way to generate leads!
Extra leads, more chances for the customer to get the information they need/want from our website and adds to our overall customer service.
Pros
Liveadmins is easy to get into contact with through email. They are on the ball with letting us know there is an upcoming holiday which prompts us to let them know our hours.
Cons
When reading over chat transcripts, it often seems that the host is there to just pass along the customer's contact information. There has been a few times where they could have given the customer more info straight from the website, but instead just told the customer one of our staff would get back to them.

Response from LiveAdmins
Replied June 2018
Thanks for your feedback, Jessica! We'd definitely work on improving our customer experience further!
June 2018
Mike from ArrKann Trailer
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Great company to do business with.
Pros
Have helped us generate lots of business! Really receptive to feedback and always trying to get better.
Cons
Mobile app is a little out dated. Could be a bit more robust. Otherwise software is very user friendly to use.

Response from LiveAdmins
Replied June 2018
Cheers, Mike!
June 2018
Ben from psgstaffing.com
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Overall it is great. The account manager are always responsive.
Pros
What I like most about the software is that it adds value to our organization for when our physical office is closed.
Cons
I cannot say that I would have a least favorite things about the software. The software is great partner.

Response from LiveAdmins
Replied June 2018
Thanks a lot Ben!
May 2018
Michelle from Jim Wilson Chevrolet Buick GMC Inc.
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
Very great experience
Pros
Very user friendly and easy to navigate. My advocate is always very quick to response should I ever have any problems.
Cons
Chat agents aren't always car-savvy enough to answer basic car questions that customers ask... often causes frustration or confusion on customer's side.

Response from LiveAdmins
Replied June 2018
Thanks a lot, Michelle!
May 2018
Alain from Leisure Days
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
May 2018
I have had some issues but was solved quickly
10 per cent of the sales are from this software.
Pros
Quick turn around about the sales process and easy to implement other answers in the script. It's all about action reaction
Cons
Software is very easy to use but you need to be online most of the time if you want success unless you Hire someone. Otherwise it's all good

Response from LiveAdmins
Replied June 2018
Thanks a lot for your feedback Alain! In case you're unable to manage the chats yourself, would you consider handing it over to us through our managed live chat service? That way, you won't have to always be online and handle chats.
May 2018
christin from Millar & Mixon
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2018
We love liveadmins!
Pros
These guys will go out of their way to make sure you get exactly what your business needs to function the way you want it to. They are always responsive and I havent had any issues with them at all.
Cons
The dashboard could be a little better. Not as much functionality as previous services we've used but its worth it for better service.

Response from LiveAdmins
Replied June 2018
Christin, thanks a lot! We'd be happy to improve the dashboard and make it better. I'll have someone from our Client Support team reach out to you asap!
September 2019
Samuel from TSAV
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
September 2019
WebGreeter - wonderful customer support
When we can't have someone on live chat, WebGreeter can. It really makes a huge difference to let customers know there is a live person to answer questions anytime. A lot of visitors to the website use chat as they would a salesperson.
Pros
I use this software with one of our clients. The website we admin has people coming in and checking things out all times off day or night. WebGreeter can help capture their info and keep potential customers coming back to the website. Having a live person they can chat with 24/7 is awesome!
Cons
I can't say anything bad about this software. The customer support has been stellar. Sometimes there is a language barrier but we are working through that.

Response from LiveAdmins
Replied September 2019
Thanks a lot, Sam. We appreciate your feedback.
April 2016
Jeffrey from Applied Ergonomics
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2016
I've used multiple chat services
I've had simple services like Zopim that I manned myself, and it was nuts. Every time someone was on my site a bell rung and my team was distracted. For the last several years I've used another manned system from overseas. The chat box can't be resized for mobile and it's distracting. I decided to make a change and did a lot of research. Liveadmins was by far my best option. It's manned 24/7 and the chat box is customizable. I can get calls routed to my cell phone, as I've had. What has surprised me is the amount of training that they give their team of chat agents, and the personal support they have given me for the transition. These guys are top notch.

Response from LiveAdmins
Replied April 2016
Thanks Jeffrey, we appreciate your feedback.
February 2016
James from TechWrath SMART IT Solutions
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
February 2016
It really works
I am an internet marketing consultant in Australia and as I do deal with clients around the globe advising them to be proactive in dealing wit the online visitors, this tool of LiveAdmins I tested it for a month trial and found it very helpful in catering my online prospects. I as a single business development director of the business, I was unable to answer queries as I promise to get back with the proposal within 48 hours, so live chat webgreeter helped me achieve that milestone where I am a proactive service provider. It worked for me and will be reaching out to them again in a 6 months time.

Response from LiveAdmins
Replied February 2016
Thanks a lot for the overwhelming appreciation, James. We appreciate!
April 2016
John from Apex Automotive
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
April 2016
Best Bang For The Buck
Right now I am averaging a cost per sale of under $40 with a cost per lead of $7. Cannot beat the price. The "training manuals" they make you fill out beforehand can be a little cumbersome but once you have it done, there team becomes almost experts at where to send people on your website, your "why buy", and just general knowledge of your inventory. Support is top notch - I never have to wait all day to hear back from them. Would recommend to anyone who is sick of paying stupid money for flashy chat tools.

Response from LiveAdmins
Replied April 2016
Thanks John, we appreciate your feedback.
April 2016
Kelly from Battle Creek Harley-Davidson
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
4.0
April 2016
We use LiveAdmins for our website
It is great to have someone on our site to respond to questions 24/7. They respond quickly to emails and consistently engage our customers. We had some kinks in the beginning but once we corrected them, things worked perfectly. It has definitely enhanced our site and their price is very reasonable.

Response from LiveAdmins
Replied April 2016
Thanks Kelly, we appreciate your feedback.
April 2016
David from Bridge City Chrysler
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2016
Good people
When I give this five stars, I am not saying they are perfect. What makes them great and five star worthy is that when there are problems, Live Admins is quick to respond, understanding and polite. Resolution is swift. Not only that, we are seeing an increase in leads as our customers do use the service and love it.

Response from LiveAdmins
Replied April 2016
Thanks David, we appreciate your feedback.
February 2016
Arnold from Car rental Services
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
February 2016
Best way to covert online visitors into customers.
We were looking to increase the sales and reach of our online store. After a few weeks research, we found LiveAdmins. The easy to setup live chat software not only improved our sales, but also enabled us to sell the products in markets where English is not a native language.

Response from LiveAdmins
Replied February 2016
Thanks a lot Arnold. We appreciate the feedback!
June 2018
Anonymous
Company Size: 11-50 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Quality Help
Pros
It is very helpful to have a live chat that is available in the language which is needed. It is also extremely user-friendly and easy!
Cons
It is helpful to be able to customize and it seems that this is lacking the ability to do so. It would be more appealing and helpful

Response from LiveAdmins
Replied June 2018
Thanks a lot for your feedback. Our software is fully customizable as per your needs. If there's something specific you need, please reach out to us at info@liveadmins.com
April 2016
Winston from Cavalcade Ford Lincoln
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2016
Excellent Overall
Have had few (if any complaints) from customers dealing with this service. We're from a small, rural town and most customers find the tool very handy. It has integrated nicely with our new CRM, and the verbatim's for managers are excellent.

Response from LiveAdmins
Replied April 2016
Thanks Winston, we appreciate your feedback.
April 2016
Rozlyn from Reaume Chevrolet Buick GMC
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2016
Very attentive in the Customer Service Department
Liveadmins always gets back to you right away, and trains the entire team whenever there is a new process or suggestion when it comes to chatting with our customers. They are very professional and take pride in their product.

Response from LiveAdmins
Replied April 2016
Thanks Rozlyn, we appreciate your feedback.
March 2016
Mahmud from Bokharis, Inc
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
March 2016
Business Review
I have used their proprietary software and found it to be very user friendly and replete with valuable analytics that can be harnessed as a useful resource for driving business growth and enhancing client base.

Response from LiveAdmins
Replied April 2016
Thanks Mahmud, we appreciate your feedback.
April 2016
Jim from Clark Toyota
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2016
Live chat works very well and is easy to use
when dealership is closed, live chat personnel should pass on to potential prospects that a Product Advisor will get back to them when the dealership opens for business.

Response from LiveAdmins
Replied April 2016
Thanks Jim, your feedback is greatly appreciated.
May 2018
Pierson from Skyline Solar
Company Size: 51-200 employees
Industry: Renewables & Environment
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
May 2018
It allowed me to find the right options for me and my business.
Pros
It gives me a greater analysis in a shorter amount of time than doing all of the research on my own.
Cons
This is a luxury software and I don't find it ESSENTIAL to doing business. Other than that, it is a great interface to moving forward with software choices.

Response from LiveAdmins
Replied June 2018
Thanks a lot Pierson!
April 2016
Mike from The Cardoza Law Corporation
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2016
Spectacular Results!
Spectacular Results! The team really goes the distance to build customer engagement and drive the human connection. I highly recommend.

Response from LiveAdmins
Replied April 2016
Thanks a lot Mike. We appreciate your feedback.
April 2016
Taylor from Harrison Eurosports
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2016
Great Web Greeter Service
Liveadmins does a great job. Although their web greeters aren't perfect, the price is right and the customer service is awesome.

Response from LiveAdmins
Replied April 2016
Thanks Taylor, we appreciate your feedback.
April 2016
CHRISTOPHER from CHRISTOPHER MOORE DENTISTRY PROF CORPORATION
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
April 2016
website greeting
There were some glitches at the beginning of using your service, but have been positive in correcting the issues

Response from LiveAdmins
Replied April 2016
Thanks Christopher, we appreciate your feedback.
January 2017
Taylor from Harrison Eurosports
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2017
Great offsite chat team
Great customer support, very responsive. Our go to for a third party chat provider. Easy to work with.

Response from LiveAdmins
Replied January 2017
Thanks a lot! :)