WebGreeter Software
About WebGreeter
WebGreeter is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history, canned responses, chat transcripts, offline chats and a learning management system.
Teams using WebGreeter can automate chat routing based on visitor language settings, operator availability and level of training for establishing workflow efficiency. The AI-enabled solution allows e-commerce businesses to add live chat windows with existing websites for increased sales opportunities. Additionally, users can generate reports based on KPI metrics to facilitate decision making to improve business performance.
WebGreeter enables enter...
WebGreeter Pricing
Starting price:
$100.00 per month
Free trial:
Available
Free version:
Not Available
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WebGreeter account summary screenshot
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WebGreeter User Reviews
OVERALL RATING
Showing 1 - 5 of 36 reviews
Steven
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2018
Chat works as it's supposed to, support is human and excellent.
The WebGreeter team probably picks up on potential clients that would hesitate to call for whatever reason, or were about to waffle and leave without making contact. They basically create opportunities that might otherwise slide away quietly.
Pros
The support team has done a great job integrating this into our systems. The chat is well done, customized, and very cost effective compared to the competition. That said, for me, it's all about the support team. They've been nothing short of excellent.
Cons
I'm having difficulty thinking of much. At one point the look was outdated and out of sync with my site. I contacted support and they immediately and efficiently got to work updating the look and feel, and were very responsive. Same thing when I asked for integration into CRM. I asked, they delivered.
Response from LiveAdmins
That's a great review Steven! Many thanks!
Replied June 2018
Barrie
Company size: 11-50 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2020
WebGreeter allows us to be open and accessible 24/7!
WebGreeter allows us to be "open" all day and night, with someone accessible to answer basic questions and collect contact information to be followed up on during business hours. They can assist in locating a vehicle on our website or direct a customer to the correct page to fill out a request form. We've been very happy with the service!
Pros
The integration with our website was seamless. It looks like it has been there since day one, and the response time for customers is excellent.
Cons
In the beginning, we had to do a little extra coaching with our chat agents to make sure they were saying the right things, and not overstepping their boundaries. Everything has been great since!
Response from LiveAdmins
Thank you so much for the kind words, Barrie!
Replied April 2021
Anonymous
Company size: 201-500 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2018
It says easy to use. Perfect for my usage.
Pros
Simplicity Customer support is available by I never needed it. I love that they insist on feedback which shows commitment
Cons
I would say branding. I enjoyed using the application but after a holiday I kind of forgot about it. I just remembered it again their to this survey
Response from LiveAdmins
Thanks for your review! If you can get in touch with us with suggestions over how we can improve the product further, we'd appreciate it!
Replied June 2018
Bruno
Company size: 201-500 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Support is excellent. A very adaptable team for today's changing client base!
Customer see our "chat's" as an extension of our sales team. Sometimes they come into the store looking for the chat agent.
Pros
Ease of use and flexibility. Bots cannot give the same feel and service. Human interactions ive the client a better avenue to trust, which makes the sales process easier.
Cons
Just aesthetically. Would like the replies we receive to be formatted in a more eye friendly way. Currently all in a list. Could be more compact formatting.
Response from LiveAdmins
Thanks a lot for your review Bruno! We will definitely work on formatting our replies better!
Replied June 2018
Tammy
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2018
Best investment!
Pros
Our ROI is amazing! We have customers all over the world that increasingly use the web to do business with us so having a live person they can communicate with 24/7 has been a game changer for us. We are collecting leads while our office is not open thanks to WebGreeter.
Cons
Due to the complex nature of our business, the set-up was a process with how to answer questions and what information to collect but it was well worth it!
Response from LiveAdmins
Thanks for a great review, Tammy!
Replied June 2018
