About WebGreeter

WebGreeter is a cloud-based live chat solution designed to help businesses manage customer support through chat ratings, ticketing, social media integration, IP filtering and more. Key features include surveys, browsing history, canned responses, chat transcripts, offline chats and a learning management system.

Teams using WebGreeter can automate chat routing based on visitor language settings, operator availability and level of training for establishing workflow efficiency. The AI-enabled solution allows e-commerce businesses to add live chat windows with existing websites for increased sales opportunities. Additionally, users can generate reports based on KPI metrics to facilitate decision making to improve business performance.     

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Supported Operating System(s):

Web browser (OS agnostic)

36 Reviews of WebGreeter

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(29)

29

4 stars

(6)

6

3 stars

(0)

0

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 36 results

May 2018

Steven from Fagan, Fagan & Davis

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Chat works as it's supposed to, support is human and excellent.

The WebGreeter team probably picks up on potential clients that would hesitate to call for whatever reason, or were about to waffle and leave without making contact. They basically create opportunities that might otherwise slide away quietly.

Pros

The support team has done a great job integrating this into our systems. The chat is well done, customized, and very cost effective compared to the competition. That said, for me, it's all about the support team. They've been nothing short of excellent.

Cons

I'm having difficulty thinking of much. At one point the look was outdated and out of sync with my site. I contacted support and they immediately and efficiently got to work updating the look and feel, and were very responsive. Same thing when I asked for integration into CRM. I asked, they delivered.

Response from LiveAdmins

Replied June 2018

That's a great review Steven! Many thanks!

February 2020

Barrie from Winegard Motors Ltd.

Company Size: 11-50 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

WebGreeter allows us to be open and accessible 24/7!

WebGreeter allows us to be "open" all day and night, with someone accessible to answer basic questions and collect contact information to be followed up on during business hours. They can assist in locating a vehicle on our website or direct a customer to the correct page to fill out a request form. We've been very happy with the service!

Pros

The integration with our website was seamless. It looks like it has been there since day one, and the response time for customers is excellent.

Cons

In the beginning, we had to do a little extra coaching with our chat agents to make sure they were saying the right things, and not overstepping their boundaries. Everything has been great since!

June 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

June 2018

It says easy to use. Perfect for my usage.

Pros

Simplicity Customer support is available by I never needed it. I love that they insist on feedback which shows commitment

Cons

I would say branding. I enjoyed using the application but after a holiday I kind of forgot about it. I just remembered it again their to this survey

Response from LiveAdmins

Replied June 2018

Thanks for your review! If you can get in touch with us with suggestions over how we can improve the product further, we'd appreciate it!

May 2018

Bruno from Auto West Group

Company Size: 201-500 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Support is excellent. A very adaptable team for today's changing client base!

Customer see our "chat's" as an extension of our sales team. Sometimes they come into the store looking for the chat agent.

Pros

Ease of use and flexibility. Bots cannot give the same feel and service. Human interactions ive the client a better avenue to trust, which makes the sales process easier.

Cons

Just aesthetically. Would like the replies we receive to be formatted in a more eye friendly way. Currently all in a list. Could be more compact formatting.

Response from LiveAdmins

Replied June 2018

Thanks a lot for your review Bruno! We will definitely work on formatting our replies better!

May 2018

Tammy from Spectrum Aeromed

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Best investment!

Pros

Our ROI is amazing! We have customers all over the world that increasingly use the web to do business with us so having a live person they can communicate with 24/7 has been a game changer for us. We are collecting leads while our office is not open thanks to WebGreeter.

Cons

Due to the complex nature of our business, the set-up was a process with how to answer questions and what information to collect but it was well worth it!

Response from LiveAdmins

Replied June 2018

Thanks for a great review, Tammy!