All Brancher Reviews
1-11 of 11 Reviews
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Amanda
Retail, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Highly recommend
I have only had positive experiences in dealing with the Brancher team and am happy to recommend Brancher to others.
PROSThe platform was easy to use, and the expertise provided by [sensitive content hidden] supported the entire process. Brancher enabled me to connect with HR professionals seeking similar career outcomes. I built a mentoring relationship with a HR professional who possesses the skillsets and experiences that I have been fortunate enough to leverage. Our mentoring relationship has continued post the formal mentoring program that Brancher originally provided.
CONSThere were some minor technicalities when it came to making bookings in the platform, however the Brancher team were very responsive to the feedback provided and continually work to improve the user experience.
Vendor Response
Thank you very much for your lovely review Amanda.
Replied April 2024
Kelly
Government Administration, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easy to use and Inspirational
I already feel better about my futrue, knowing that this is here to help. That I can speak to a mentor about one particular issue and then go on to another mentor to tackle another issue. I'm excited about the future.
PROSThe idea of it, the implementation of it. I thought it would be fantastic and was proven correct!
CONSThat I haven't got a mentor yet. This, however, is my fault and I need to reach out to another recommended mentor.
Vendor Response
Kelly, thank you so much for taking the time to write us a review. We really appreciate it. You can request a mentor anytime through the Brancher platform and see who is recommended based on your personality, values, skills and more. Please reach out to us hello@brancher.com.au if you would like any assistance.
Replied November 2023
Courtney
Government Administration, 201-500 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Feedback from DSDILGP Employee
Positive, had some issues with the Mentor accepting process but that was her end because she had already accepted another mentee request but was resolved by support.
PROSThe way it uses AI to find the best mentor for you at a particular point in time based on the questions answered.
CONSTimezones not being Australian and the way this impacts and shows in your outlook calendar.
Vendor Response
Thanks for your review Courtney. We are glad our smart mentee-mentor matching algorithm has been helpful! With regards to your timezone issue - this was a snag with your Department's Outlook integration which has now been resolved. We apologise for the inconvenience caused and are glad to continue supporting you and our other Australian customers with Australian timezones for Outlook calendars.
Replied April 2024
Ian
Government Administration, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Brancher Program - program functionality.
Very positive. Brancher team is knowledgeable and supportive.
PROSProvided details of mentees and mentors with provision for selection based on matching attributes.
CONSGetting set up in the first place. Having to download yet another authenticator.
Vendor Response
Thank you for your review Ian! We aim to provide the highest levels of customer support and expertise to program admins and participants. PS. Glad the authenticator app is no longer needed for your program as we have completed SSO with your company to make signing in seamless :)
Replied April 2024
Ruth
Retail, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easy to use and fit for purpose
The tool is user-friendly and made sure I had all the preparation I needed for each session. The Brancher team was quick to help and made everything super easy. Whenever we had questions, they were always there with helpful answers. I learned a lot, and the team was right there with us, making the whole experience great!
CONSSome challenges in tracking progress and time commitment - but mostly was own time management issues.
Vendor Response
Thank you very much for your kind review Ruth!
Replied April 2024
Mandy
Hospital & Health Care, 5,001-10,000 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Building confidence and learning to utilise your strengths
I am so grateful for the opportunity to have worked with a mentor who helped me build my confidence and stretch my thinking. Thank you for the opportunity.
PROSI was given the option to connect with 3 mentors and one just stood out from the start. The program facilitated the matching between mentor and mentee with accuracy and efficiency. I met my mentor and immediately knew that I would get everything I had hoped for from the mentor program. I am so grateful - thank you Brancher.
CONSAt the time, setting appointments needed to be done outside of the system, which meant once I connected with my mentor I was not prompted to use the other brilliant features in the system. I understand that there is now an integration with calendars.
Vendor Response
Thanks so much for your kind review Mandy!
Replied April 2024
Craig
Government Administration, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Helpful tool but you must use it to benefit
Happy to have tried it but I don't think I need a tool to be a mentor or mentee
PROSProgress tracking and reminders were good
CONSCalendar alignment to n book meetings was a problem
Vendor Response
Thank you for your review Craig! We are glad the platform has been helpful to track progress, provide you with support and smart nudges/reminders. In regards to the calendar alignment, we have recently released a big improvement to our scheduling functionality so any snags should now be resolved.
Replied April 2024
Amanda
Marketing and Advertising, 51-200 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2023
Brancher a match made in heaven
Brnacher matched me perfectly with both my mentor and my mentee...I liked the detail provided.
CONSRunning meetings through the program, inflexibility with number of mentees
Vendor Response
Thank you for your review Amanda! As your program grows, we'll be able to work with your admin to further increase the number of mentees that mentors can have at once. Your admin has chosen to start small to grow big, which is a great idea when first launching a program. PS. We have recently released a big update to our meetings functionality, making it more seamless to integrate and schedule meetings - check it out!
Replied April 2024
Husan
Government Administration, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed December 2023
A new direction for mentoring
This was the first time I have used a mentoring program that has integrated best practice and AI in this space, and the matching an interesting tool that I haven't seen before.
CONSThere's some way to go with regard to the matching however this is a good start. Also, the brancher portal is a little clunky and presentation/design of the site needs improvement.
Vendor Response
Thank you for your review Husan.
Replied April 2024
Wendy
Hospital & Health Care, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed November 2023
Mentoring Program
Easy to use. It took awhile to work out how to navigate, but got there in the end.
CONSWasn't much interacting from participants.
Vendor Response
Thank you for your review Wendy!
Replied April 2024
Reiko
Government Administration, 1,001-5,000 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Brancher was great for new starters and junior staff
Great! I really enjoyed the experience and have learnt so much invaluable information from my mentor.
PROSI liked the AI matching tech & enjoyed the psychological and workplace approach to it presented by [sensitive content hidden].
CONSI find the interface a bit confusing. The note-taking system isn't the most user-friendly either.
Vendor Response
Thank you very much for your review Reiko!
Replied April 2024