All Brancher Reviews

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Amanda

Retail, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Highly recommend

I have only had positive experiences in dealing with the Brancher team and am happy to recommend Brancher to others.

PROS

The platform was easy to use, and the expertise provided by [sensitive content hidden] supported the entire process. Brancher enabled me to connect with HR professionals seeking similar career outcomes. I built a mentoring relationship with a HR professional who possesses the skillsets and experiences that I have been fortunate enough to leverage. Our mentoring relationship has continued post the formal mentoring program that Brancher originally provided.

CONS

There were some minor technicalities when it came to making bookings in the platform, however the Brancher team were very responsive to the feedback provided and continually work to improve the user experience.

Vendor Response

Thank you very much for your lovely review Amanda.

Replied April 2024

Kelly

Government Administration, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Easy to use and Inspirational

I already feel better about my futrue, knowing that this is here to help. That I can speak to a mentor about one particular issue and then go on to another mentor to tackle another issue. I'm excited about the future.

PROS

The idea of it, the implementation of it. I thought it would be fantastic and was proven correct!

CONS

That I haven't got a mentor yet. This, however, is my fault and I need to reach out to another recommended mentor.

Vendor Response

Kelly, thank you so much for taking the time to write us a review. We really appreciate it. You can request a mentor anytime through the Brancher platform and see who is recommended based on your personality, values, skills and more. Please reach out to us hello@brancher.com.au if you would like any assistance.

Replied November 2023

Courtney

Government Administration, 201-500 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2023

Feedback from DSDILGP Employee

Positive, had some issues with the Mentor accepting process but that was her end because she had already accepted another mentee request but was resolved by support.

PROS

The way it uses AI to find the best mentor for you at a particular point in time based on the questions answered.

CONS

Timezones not being Australian and the way this impacts and shows in your outlook calendar.

Vendor Response

Thanks for your review Courtney. We are glad our smart mentee-mentor matching algorithm has been helpful! With regards to your timezone issue - this was a snag with your Department's Outlook integration which has now been resolved. We apologise for the inconvenience caused and are glad to continue supporting you and our other Australian customers with Australian timezones for Outlook calendars.

Replied April 2024

Ian

Government Administration, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Brancher Program - program functionality.

Very positive. Brancher team is knowledgeable and supportive.

PROS

Provided details of mentees and mentors with provision for selection based on matching attributes.

CONS

Getting set up in the first place. Having to download yet another authenticator.

Vendor Response

Thank you for your review Ian! We aim to provide the highest levels of customer support and expertise to program admins and participants. PS. Glad the authenticator app is no longer needed for your program as we have completed SSO with your company to make signing in seamless :) 

Replied April 2024

Ruth

Retail, 10,000+ employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Easy to use and fit for purpose

PROS

The tool is user-friendly and made sure I had all the preparation I needed for each session. The Brancher team was quick to help and made everything super easy. Whenever we had questions, they were always there with helpful answers. I learned a lot, and the team was right there with us, making the whole experience great!

CONS

Some challenges in tracking progress and time commitment - but mostly was own time management issues.

Vendor Response

Thank you very much for your kind review Ruth!

Replied April 2024

Mandy

Hospital & Health Care, 5,001-10,000 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

Building confidence and learning to utilise your strengths

I am so grateful for the opportunity to have worked with a mentor who helped me build my confidence and stretch my thinking. Thank you for the opportunity.

PROS

I was given the option to connect with 3 mentors and one just stood out from the start. The program facilitated the matching between mentor and mentee with accuracy and efficiency. I met my mentor and immediately knew that I would get everything I had hoped for from the mentor program. I am so grateful - thank you Brancher.

CONS

At the time, setting appointments needed to be done outside of the system, which meant once I connected with my mentor I was not prompted to use the other brilliant features in the system. I understand that there is now an integration with calendars.

Vendor Response

Thanks so much for your kind review Mandy!

Replied April 2024

Craig

Government Administration, 51-200 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2023

Helpful tool but you must use it to benefit

Happy to have tried it but I don't think I need a tool to be a mentor or mentee

PROS

Progress tracking and reminders were good

CONS

Calendar alignment to n book meetings was a problem

Vendor Response

Thank you for your review Craig! We are glad the platform has been helpful to track progress, provide you with support and smart nudges/reminders. In regards to the calendar alignment, we have recently released a big improvement to our scheduling functionality so any snags should now be resolved.

Replied April 2024

Amanda

Marketing and Advertising, 51-200 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed December 2023

Brancher a match made in heaven

PROS

Brnacher matched me perfectly with both my mentor and my mentee...I liked the detail provided.

CONS

Running meetings through the program, inflexibility with number of mentees

Vendor Response

Thank you for your review Amanda! As your program grows, we'll be able to work with your admin to further increase the number of mentees that mentors can have at once. Your admin has chosen to start small to grow big, which is a great idea when first launching a program. PS. We have recently released a big update to our meetings functionality, making it more seamless to integrate and schedule meetings - check it out!

Replied April 2024

Husan

Government Administration, 1,001-5,000 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed December 2023

A new direction for mentoring

PROS

This was the first time I have used a mentoring program that has integrated best practice and AI in this space, and the matching an interesting tool that I haven't seen before.

CONS

There's some way to go with regard to the matching however this is a good start. Also, the brancher portal is a little clunky and presentation/design of the site needs improvement.

Vendor Response

Thank you for your review Husan. 

Replied April 2024

Wendy

Hospital & Health Care, 5,001-10,000 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed November 2023

Mentoring Program

PROS

Easy to use. It took awhile to work out how to navigate, but got there in the end.

CONS

Wasn't much interacting from participants.

Vendor Response

Thank you for your review Wendy! 

Replied April 2024

Reiko

Government Administration, 1,001-5,000 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Brancher was great for new starters and junior staff

Great! I really enjoyed the experience and have learnt so much invaluable information from my mentor.

PROS

I liked the AI matching tech & enjoyed the psychological and workplace approach to it presented by [sensitive content hidden].

CONS

I find the interface a bit confusing. The note-taking system isn't the most user-friendly either.

Vendor Response

Thank you very much for your review Reiko!

Replied April 2024

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