Brancher
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Most Helpful Reviews for Brancher
1 - 5 of 11 Reviews
Amanda
Retail, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Highly recommend
I have only had positive experiences in dealing with the Brancher team and am happy to recommend Brancher to others.
PROSThe platform was easy to use, and the expertise provided by [sensitive content hidden] supported the entire process. Brancher enabled me to connect with HR professionals seeking similar career outcomes. I built a mentoring relationship with a HR professional who possesses the skillsets and experiences that I have been fortunate enough to leverage. Our mentoring relationship has continued post the formal mentoring program that Brancher originally provided.
CONSThere were some minor technicalities when it came to making bookings in the platform, however the Brancher team were very responsive to the feedback provided and continually work to improve the user experience.
Vendor Response
Thank you very much for your lovely review Amanda.
Replied April 2024
Kelly
Government Administration, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easy to use and Inspirational
I already feel better about my futrue, knowing that this is here to help. That I can speak to a mentor about one particular issue and then go on to another mentor to tackle another issue. I'm excited about the future.
PROSThe idea of it, the implementation of it. I thought it would be fantastic and was proven correct!
CONSThat I haven't got a mentor yet. This, however, is my fault and I need to reach out to another recommended mentor.
Vendor Response
Kelly, thank you so much for taking the time to write us a review. We really appreciate it. You can request a mentor anytime through the Brancher platform and see who is recommended based on your personality, values, skills and more. Please reach out to us hello@brancher.com.au if you would like any assistance.
Replied November 2023
Courtney
Government Administration, 201-500 employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Feedback from DSDILGP Employee
Positive, had some issues with the Mentor accepting process but that was her end because she had already accepted another mentee request but was resolved by support.
PROSThe way it uses AI to find the best mentor for you at a particular point in time based on the questions answered.
CONSTimezones not being Australian and the way this impacts and shows in your outlook calendar.
Vendor Response
Thanks for your review Courtney. We are glad our smart mentee-mentor matching algorithm has been helpful! With regards to your timezone issue - this was a snag with your Department's Outlook integration which has now been resolved. We apologise for the inconvenience caused and are glad to continue supporting you and our other Australian customers with Australian timezones for Outlook calendars.
Replied April 2024
Ian
Government Administration, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
Brancher Program - program functionality.
Very positive. Brancher team is knowledgeable and supportive.
PROSProvided details of mentees and mentors with provision for selection based on matching attributes.
CONSGetting set up in the first place. Having to download yet another authenticator.
Vendor Response
Thank you for your review Ian! We aim to provide the highest levels of customer support and expertise to program admins and participants. PS. Glad the authenticator app is no longer needed for your program as we have completed SSO with your company to make signing in seamless :)
Replied April 2024
Ruth
Retail, 10,000+ employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Easy to use and fit for purpose
The tool is user-friendly and made sure I had all the preparation I needed for each session. The Brancher team was quick to help and made everything super easy. Whenever we had questions, they were always there with helpful answers. I learned a lot, and the team was right there with us, making the whole experience great!
CONSSome challenges in tracking progress and time commitment - but mostly was own time management issues.
Vendor Response
Thank you very much for your kind review Ruth!
Replied April 2024