DigitalChalk Software

Pros

Clearly created by people who understand and are interested in *real* online learning. Everything in one place - including a home for you video-conferences and off-net meetings - demonstrating that they think of the student and not just their own software/system. Not just a "collection of videos shoved into an online folder". A proper system. Exceptional support - lovely people with whom to conduct business.

Cons

The student interface looks dated (Dec 2017). To be fair to Digital Chalk they know this. I understand they have a major refresh planned, so by the time you read this that may have already happened.

Pros

The process of maintaining control over our files and client troubleshooting is easy with Digital Chalk.

Cons

Unfortunately, APIs for connecting to in-house order system have not been available and we have to manually transfer orders from DC to our order processing software.

My students can easily register and pay for a class all in one spot.

Pros

Digital Chalk is an easy to use combined LMS/ SIS. It has features that I find superior to the biggest competitor, specifically the gradebook and connected payment system.

I also find the customer service to be beyond compare. I have often needed assistance and Digital Chalk staff reply swiftly and are very helpful.

Cons

The main thing I would add is a built in discussion forum are for courses. There is pay-to-play feature, but there are free options one can link into the course. (I use Piazza.)

While the fees are not exorbitant, they have grown significantly in the years I've been using Digital Chalk. I hope they are not going to rise any more.

Digital Chalk was very easy to use out of the box, and we were up and running in a matter of days. It has allowed us to provide online training to our volunteers in a very user-friendly manner.

Pros

Digital Chalk is amazingly easy to use for the trainees, as well as the administrator right out of the box. The interface is very clean and appealing. It has all of the basics you would need in an LMS. The customer support is also amazing. I always get replies to questions from them in a matter of minutes.

Cons

It doesn't have all of the bells and whistles that some other LMSs have, but it also doesn't cost what those other LMSs cost. For example, course versioning and auto-reassignment of updated courses would be nice.

Was using another LMS, but important reports required direct involvement from customer support. Very frustrating! With DC, we can obtain the needed data without assistance any time we wish.

Pros

Software is very easy to use on an ongoing basis. Reports are easy to build and results are generated quickly. Support is simply outstanding.

this has enabled our clients to receive the same content as our in-house classes, more attendees and more revenue

Pros

The software is great and easy to use, but the customer support is what really puts it over the edge. Very responsive and helpful!

Cons

Any con I've come across they've supported and taken to their development or support team. It could be more convenient to upload keynote slides directly rather than formatting to jpgs first only bc we change slides frequently

Ability to provide the Rett Syndrome community with comprehensive online coursework available 24/7 around the globe!

Pros

Ease of use and support from staff have been great. I think it is a great solution that allows companies to get set up quickly without a lot of the complexities with other systems that I've used.

Pros

As the course designer and business consultant, I was keen to find a software that I could understand and not be reliant on others if something went awry.

I chose Digital Chalk and, despite my fears, found it intriguingly easy to set up and use.

Three years later, I chose it for a national peak body's accreditation system after looking through the range of new products. Given that I would have to hand it over once developed, I needed a foolproof system that could grow with the education program. I had a two page 'criteria/description of how I wanted it to work' and only Digital Chalk answered it (the next day). It links with Shopify which is also easy to use (especially the seamless link to cloud-based accounting packages that generate a range of management finance and sales reports).

I've needed a couple of features, like product bundling, that Digital Chalk developed.

I'm now developing courses for an organisation with a legacy system. The patched LMS is a nightmare. We have to wait for 'attention' from IT; we're not 'a priority'; the navigation is annoying; we keep being told that 'IT knows best' and I ask: 'Why do people put up with this?' I'm also tutoring at university and find it interesting to monitor the range of 'bells and whistles' that few use. With Digital Chalk you can spend your valuable time on design and content - what matters most.

Cons

I've found a couple of glitches - like a large clock counting down in the exam - which were caused by my settings or by using the default settings - so check that what the students see is what you want.

Grow our business and delivery quality to customers.

Pros

- User friendly and pretty intuitive.
- Incredibly stable and reliable; this software has clearly been well tested before implementation.
- Flexible with plenty of options and capacity.
-Exceptional customer service even after we purchased (for some organisations it is just about the first sale. These guys are committed to their clients, no matter the size).

Cons

No App yet, but hoping for one soon. User Interface looks a little dated and could possibly do with a more modern design; however, I will have this over a glitchy unstable product any day.

We launched online learning across our UK business earlier this year and i am extremely pleased with it. Having launched e-learning in other companies; this is by far the best one i have managed and the range of functions is excellent. I would highly recommend Digital Chalk and my solution of internally creating SCORM and using the digital chalk platform is substantially cheaper than many other options on the market. I also think the fact the pricing structure is based on active users and published freely on the internet is a big plus as many of the competitors hide the prices for individual negotiation.

Pros

Flexibility in pricing, ease of use, various functions available. Tech support is impressive.

Cons

Areas of improvement would be to allow better managing of classroom (offline and non webinar) training courses. Also to use images within quiz questions without the need to link to external images.

Advice to Others

Request a demo.

¿First Pro - Their Team
From the first demonstration with sales to technical support and client service, the DigitalChalk Team not only answered our questions but answered them thoroughly and offered other ideas to help our business deliver the perfect e-learning experience to our customers. It is not necessarily the service that is unique, it is the people behind that service that takes our experience to an entirely new level. You will likely see this said time and again from others but "They care about our success."

¿Second Pro - Technical Support
We have a limited team here that deals with our tech issues and questions. We have relied on J and Adrian so many times, I have lost count.

The turnaround on issues is amazingly quick and they even adapted to our unique request to allow a certain type of content to be accessed through our courses iFrame features. We proudly stand behind this tech team of DigitalChalk.

¿Third Pro - Course Delivery
We ran extensive comparisons on the other LRS and LMS options out there and we could not be more thankful that we chose DigitalChalk.

We have seen other student access portals and while some might offer a "prettier" appearance but can not hold a candle to the features we get through DC.

From branding to delivery format to tracking and the support options you can offer your students, it is an winning choice to go with DigitalChalk. To top that off, they are always coming up with new features. They even took a request from us to customize our exam delivery functions.

¿Fourth Pro
Notification of student or account activity. We are smaller, so we typically wear several hats at our organization. With that said, we never have to worry about actions on our course going un-noticed. DigitalChalk offers a full suite of notification options triggered by student or Admin activity that you can customize to fit your specific needs. If, by some small chance, they don't offer the notification trigger you are looking for - call support and, based off our experiences, before you get off the phone you will have a solution to your problem or someone will be working on it immediately.

We will go nowhere else!

A sincere Thank You from a loyal client.

So, the Customer Service people are amazing. Easy to reach, they understand my problem/question, and go out of the way to help me find solutions. My preference is to figure things out for myself, but some days everything moves so fast that I just need to call and they have never let me down.

We have created a very complicated course targeted to a specific audience and each step has been surprisingly straight forward. We feel that Digital Chalk has made it possible for us to present a professional product so that we needed only to focus on the quality of our information and of our videos.

Digital Chalk has been walking me through the system for the past 4 years. They are always there to assist with questions I might have . The system is a turn key platform for my courses. I design my course upload and its done they do the rest charging the students, issuing refunds when needed and even assisting students that have issues I cannot solve. I simply do what I do best and create the courses. The team at Digital chalk is always very polite and very prompt which is important when dealing with those students that do not always understand online courses. I would recommend them to anyone looking to teach online.

I rarely have to read any tutorials or contact the support desk for help. I can figure out Digital Chalk with ease, which says a lot about the seamless user experience. Kudos to Digital Chalk!
When I do have to reach out for support, the reaction from Digital Chalk is immediate and their response time is fantastic. I called them one night at 5:15 pm and the problem was fixed at 5:30 pm with a call back from the staff to my phone to let me know the problem was solved. Superb!

Digitalchalk support team is truly stellar. They have always offered prompt and helpful responses to my numerous queries. And they speak like real humans. You do not feel like you are interacting with a disembodied company.

There software works well for what it does, offering numerous options. Quite feature rich for the price you pay. Their per transaction fees are low, so you get to keep more of your sale price. We have some wishlist items about the Shopping Cart experience (login is required, so the first thing customer sees is a login screen instead of a shopping catalog). Some other features we wold love to see: play videos at faster speed (1.5x 2x Youtube and Udacity allow the same). But overall we are fairly happy with the software and the online experience.

They show online video at 720p HD @2200 kbps which is awesome and our users love that. Works fine almost all the time. Extremely rare for a user to complain about slow playback or other issues. Most of those are resolved quickly by the amazing support staff.

Very good product and great Support team

Simple to use, from both the student and the content designer perspectives.
Unparalleled customer support - best I've ever come across!
Low cost, but with incredible high-end features and reports.
Best value online training platform on the market - we checked!

Everything works the way it should.

Great presentation ... getting started is a little difficult but once you learn the system ... it really is a pleasure to use for both instructor and students.

DigitalChalk is a very user-friendly LMS option...both for us and for our customers/users/students.
Couldn't ask for better customer support...always prompt, friendly, helpful and willing to go-the-extra-mile!