Overall based on many different previously used LMSs, it's like night and day. Docebo is so much easier to use than anything. Just hired two new team members and they both after 1 week in Docebo cant believe how much easier it is than any other system.

Checklist feature needs to do much better with reporting and scheduling features.

Overall the experience with Docebo has been positive. They are very engaged with me & when I was at their annual meeting, the account manager introduced me to people who could help in some things he knew I would be interested in. Just one more reason to appreciate the customer experience with them.

Docebo has a platform that we can grow into. They make updates that make the organization look good, as it keeps the learner view and/or experience fresh. The customer service aspect is very good - there is a chat & a knowledge library & community at your fingertips. And they have a system of upvoting ideas that the community may make.

When setting up your system, there are a lot of things to do. One of the frustrating things can be the number of clicks to create something.

We have been disappointed since the beginning of our implementation. It was extremely haphazard with no real direction. We got spreadsheets of tasks but those were abandoned by our implementation person early. Our CSM has been less than helpful, she booked a demo of one of the features we were interested in exploring in addition to our current services but didn't invite the right people to the call so everyone (including several of our directors) wasted their time.

Some of the workflows are intuitive. Supports a lot of file formats.

Clunky navigation. Our users consistently report negative feedback. There are bugs in the workflows, customer support all give different responses and often are incorrect. The support is just awful being in EST with no phone support (even for fee) available. issues take a long time to solve (sometimes months) and support is very slow. This is not a very well developed or managed application given the breadth and scope of issues we've encountered.

I've used Docebo with two different companies. I've had an overall good experience and would choose it again. Most of my everyday tasks work well and are easy to use.

I love the way users, courses, lesson plans, and reporting are organized. I can generally configure the platform to do what I need to do regarding managing users and tracking course completions/scores. I also love how the dashboard and buttons can be customized. I was able to configure the look and feel of the platform to match our branding.

My least favorite aspect is the difficulty of trying to troubleshoot bugs in the system. We've had some tracking issues without Docebo Marketplace content that haven't been able to be resolved. When I have to ask IT for help, my requests are generally unresolved.

Docebo enabled us to start creating an ecosystem of learning. We are thrilled with the flexibility and customizability we have within the platform, and are continuing to find new uses for driving learners into our portal.

For our use case, we wanted a highly customizable platform that would enable us to create custom learning experiences around "moments that matter." This was simple to achieve within the Docebo platform due to the ability to segment users to provide them with targeted experiences, and the ease of use with designing pages and menus.

The only thing that feels like a miss is not having the ability to send a direct calendar invite automatically upon enrollment. Instead, you receive an enrollment notification with the option to download the calendar invite. We've had some confusion with learners, and attendance issues due to the extra step required to add learning to an external calendar.

Overall Docebo is one of the Top notch solutions when it comes to LMS-tools. It helped us setting up a whole new business within a really short time range because of good onboardings.We created a missing piece in our branch and with it we solved one of the biggest challenges out branch has.

Docebo is a more than complete LMS which makes it easy to lesen/teach specific content created either directly on the platform or with additional software authoring tools.What I like the most are the widespread possibilities we have because of the number of features. Even after using it for almost five years there are still functions I didn‘t know.Because if the constant development the software becomes better every month.The reporting possibilities are also a huge plus compared to other solutions. It has never been that easy to check the of a users learning experience.

Because of the mentioned wide range of features it takes some time to get familiar with all functions.Sometimes I get the feeling that working on new stuff is more important than improving existing features, even through it is requested a lot.Not saying they ignore the requests, but sometimes the development takes a lot of time.

The reporting aspect was pretty decent, easy to create reports

The Customer Support was lacking. Even after sending them video recordings or screenshots of the issues, they would eventually respond back that they needed more information. Seemed like a delay tactic and we would rarely get them to fix anything.

1. Scheduled reports - we're able to feed data to a dashboard and send daily reports to other users with ease 2. Groups and enrollment rules - users are automatically assigned to courses 3. Pages - let's us organize and market content according to programs and use 4. Notifications - we're able to push event reminders to users 5. Workday Integration

1. Helpdesk - some answers from the Helpdesk are not accurate 2. Built-in dashboards - not customisable and not very useful for our organization so we had to create our own

Great sales cycle, great implementation process, poor after care.

Overall good experience for learners, trainers, and admins. Good functionality as compared to other systems out there. The reporting and manager features work well.

When you get into the details and start using the system, you are surprised with functionality that does not go all the way, as expected. Bugs that show up randomly.

We are very happy with how we've been able to grow our instance since making the switch to Docebo 2+ years ago. We are able to offer our learners a much more comprehensive learning journey!

Docebo is flexible to meet the requirements of our external, enterprise business as well as our internal company training and compliance testing.

There are still some inconsistencies with similar features that aren't always obvious from the start.

My overall experience with Docebo has been positive. Despite the few challenges the benefits significantly outweigh the drawbacks. The platform has transformed how we approach learning and development, making it more dynamic and accessible. Its user-friendly nature and comprehensive learning tools have made it an invaluable asset to our training strategy. While there's room for improvement, particularly in support and integrations, I'd still recommend Docebo to anyone looking for a robust learning management system.

Docebo shines with its wide array of learning tools and resources. The ability to customize learning paths for different users is a game-changer for me. It's streamlined the training process for my team, making it easier to track progress and engagement. The platform is user-friendly. I found navigating through courses, creating content, and monitoring learner progress straightforward from the get-go. This ease of use has significantly reduced the time I spend on administrative tasks.

Integration Challenges: While Docebo offers integration capabilities, I've encountered some hurdles getting it to seamlessly connect with other tools we use. This has sometimes led to workflow inefficiencies and a need for workarounds.

I have had a very positive experience with Docebo through product selection, implementation and ongoing management. Our CSM, [sensitive content hidden], is fantastic to work with and always brings lots of great ideas and provides us with knowledge and support where needed.

Docebo is extremely easy to use in the back and front end. Our main driver in product selection was for a platform that was easy to use and customisable, Docebo ticked both of these boxes. We leverage the custom pages extensively to highlight our different training programmes. The administration is easy and clean to use with enough options for flexibility but no too many so that it becomes overly complicated.

There are some areas of the platform which are clearly older such as the user personal summary and the activities area. These areas lack some of the great features which are in other areas of the system, such as filtering and a clean user interface.

There's a ton of cool features in Docebo, the biggest downside is that some of them feel neglected. Once they focus on fixing that and bringing everything up to their current standards, it will be fantastic.

- A lot of features (e.g. gamification, ILTs, learning plans, power users, enrollment rules, automatic groups, etc.) - Great customization (branding, custom pages, access to CSS

- Some features have not been updated in a long time (e.g. learning plans, catalogs, skill management). - Some pages cannot be customized for some reason (e.g. gamification page, my team, my profile) - Customer service is quick to help but after so many years working with the tool, I sometimes know the answer they are giving me is not correct and need to prove it before they admit it

The experience has improved over the last few months. It has been challenging to get concrete responses related to issues we have been experiencing.

Easy to use - intuitive platform, with a lot of features.

Further case scenario testing is required before deploying a new feature. We went through several implementations for which we had challenges. Also, I think there is an opportunity to improve basic existent features in the LMS, such as automated unenrollment, and course search and navigation...

My experience with the support chat feature has been pretty amazing. We did not have the ability to contact the platform of our former LMS so even just being able to validate that there isn't a better way (when developing a workaround for a feature not yet available) is very helpful.

It's lightyears ahead of our former LMS, but as we grow into using more aspect of the platform, the pain points are more prominent.

lack of intuitive reporting (see above, cobble together various reports) and soft deadlines for LPs (IE we can't use days of validity on LPs for this reason). These are my two biggest pain points at the moment.

They have been the most phenomenal partners for our organization. We truly believe that their success has allowed us to experience the growth and success we have driving a learning culture.

We love the fact the software is constantly growing and evolving and has allowed us to grow beyond what we originally thought possible. We also love the partnership we have with Docebo. We feel our business truly matters to them and that they listen to our needs and use cases to help us solve any issues.

The software is growing and evolving quickly, it sometimes feels like they are moving quickly onto the next product rather than fully developing what they were working on. The product or new feature may be 95%-99% complete.

The ease of use, along with all the functions available.

IT help desk service could be faster when issues present themselves.

We rely on Docebo daily to facilitate our business operations as a leading provider of Marketing & Ecommerce training. This platform enables us to meticulously craft courses and Learning Plans that cater to our specific needs.Our initial experience with Docebo's onboarding support left us thoroughly impressed. However, as we transitioned to working with the account management team, a twinge of concern emerged regarding the continuity of exceptional support. Those worries proved unfounded, as the ongoing assistance and guidance we received surpassed our expectations.It's noteworthy to mention our dedicated Customer Success Manager, [sensitive content hidden], who has been instrumental in ensuring our continued satisfaction with the platform. Her expertise and commitment have played a pivotal role in our seamless journey with Docebo.

We would like a search function within the Catalogue menu, so we don't have to search over 17 pages worth of content to find something specific. This will help us greatly on a daily basis.

We are using Docebo both for internal onboarding and training and to offer its capabilities to our customers using the extended enterprise module, offering a totally customized experience to each of the customers connected.

What is most amazing about Docebo is the capability to customize the platform in terms of learning experience and overall training organization.

All the coins have two faces, the cons in Docebo are related to the pros: the strong customization capabilities make the platform administration complex, and it needs to have a high level of specific knowledge.

They offer an integration with Joomla but unfortunatly that does not work for users on mobile devices. Since everyone uses that lately the integration is pretty much worthless. The platform itself is pretty good tough.

We adopted Docebo as our LMS almost two years ago and have never regretted the decision. The robust features, superlative customer service, and the ease in which you can empower other users has been a boon to our learning/training initiatives. Any issue we have encountered has been solved either by the LMS itself, or by working with a technical representative to come up with a solution. Our instance supports over 10,000 users with multiple domains, and Docebo handles all of this seamlessly. Our end users have also remarked on the easy navigation and pleasant UI/UX. I can't imagine using another LMS with the same level of success Docebo has provided.

Ease of use, robust customization options, user friendly, great technical support.

There could be better communication of smaller updates or patches to the system. Major initiatives are communicated, but some smaller changes are not done so with the same urgency.

Decent reporting. Product seemed to work pretty well before newest release. It has some nice features. Price is competitive.

LOTS of things are broken in the new release. Even the "next" button that takes learners through a course doesn't work. We've wasted hundreds of hours of staff time explaining problems to Docebo, getting screen shots and videos for them, and trying to develop workarounds. This upgrade should not have been released without more internal testing. It's a mess and new problems creep up every day. And things will be fixed one day and broken again the next. It's taking forever to get the bugs fixed. Meanwhile, we keep having to explain to our members why our courses aren't working. I no longer have any confidence in the company.

It was different from your average e-learning platform. It had very visual aspects and was more attractive than a power point presentation, for example. Read all its aspects and see if it is right for your company. It has excellent e-learning tools and new approaches on how information can be transmitted.

It was a good platform for our online learning; however, we never integrate with any other application that we currently use, which has prevented us from using it so frequently. It has great potential but it lacked the commitment we needed.

We never completely committed to the product, we used it, but it was just another program that we needed to use. If it were integrated with another program, maybe we could have used it more.

Ability to have different permission levels. You can use the tool for internal or external customers. It allows Webinar, Classroom and E-Learning options.

Search results are questionable at best. It is a 50/50 shot that you will get the result you want. When setting up a Webinar the login credentials for Docebo have to match the webinar tool account. Doesn't allow Admins to set up Webinars for others in the company w/o logging in as a different user.