Docebo LMS Software


 

Docebo has provided LMS software to power training programs for employees, partners, and customers since 2005.  Docebo serves over 1100 companies worldwide in various industries including software, technology, retail, consulting, healthcare, manufacturing, energy, oil and gas.

Across industries, typical customer needs include onboarding, sales enablement, partner channel enablement, turnover reduction and compliance training. Docebo scales as elearning projects grow over time, and is powered by features and applications that can be enabled or disabled based on the company’s needs. Users can deliver content, manage training, track certifications, and reward learners through the platform. Privacy settings allow users to grant specific permissions while protecting different customers. Businesses have unlimited storage, bandwidth and users. The system can be integrated with third party software as well.

Docebo offers multi-language support with over 30 different languages, training, and customized on-boarding. The system is browser agnostic and accessible via mobile devices and apps for iOS and Android.

 

Docebo LMS - Dashboard
 
  • Docebo LMS - Dashboard
    Dashboard
  • Docebo LMS - Marketplace
    Marketplace
  • Docebo LMS - Widgets
    Widgets
  • Docebo LMS - Mobile view
    Mobile view
  • Docebo LMS - Course view
    Course view
  • Docebo LMS - Whitelabel
    Whitelabel
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

46 Reviews of Docebo LMS

 

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Software Advice Reviews (8)
More Reviews (38)

Showing 1-8 of 8

Beth from Caregivers Kitchen
Specialty: Healthcare / Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Disappointed with functionality and customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are a small company, don't go with Docebo. Only large or enterprise level organizations receive priority for Help Desk requests. We've waited 3-4 months for fixes to "technical bugs" or help desk requests.

Pros

Docebo has many great features and apps to enhance the learning experience. Some features are complicated to set up and onboarding is a must if you new to Learning Management.

Cons

Even through Docebo offers many great features, we have found many "technical bugs" that Learning and Support are slow to correct, making the functionality poor and the user experience frustrating.

Review Source
 
 

Susan from Reliant Medical Group
Specialty: Healthcare / Medical
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

So easy to implement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Coming from an extremely complex and non-intuitive LMS (Oracle) to Docebo has been a breath of fresh air. Everyone is excited about using it and everyone is so happy we have finally moved away from the old one.

Pros

This is a very intuitive software package. It is easy to use, easy to implement. Has so many features, but it's possible to pick and choose exactly what you want to use and release the others as you see fit. It provides an excellent end user experience for all levels, learners, admins and everyone in between. And best of all is the absolute BEST customer service we have EVER had anywhere! Responsive, helpful, and fast! Implementation of Docebo was basically without frustration!

Cons

There is currently no bulk way to mark all attendees as having completed an ILT course. Each student must be evaluated individually. This is on their feature request list though.
There is a 800mb file size limit for SCORM and video content.

Review Source
 
 

Jason from New Relic
Specialty: Software / Technology
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Rough start

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The look and feel is what we wanted. Its easy to set up courses. The admin portion has a lot of features.

Cons

Awkward classroom set-up. Some complaints from users who say they are not sure what to do. The launch wasn't very smooth

 
 

Jamie from ClearCorrect
Specialty: Healthcare / Medical
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

So far so good

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We're still just getting started but so far everything has been great!

Pros

It's easy to use and has been fairly simple to learn how to customize.

 
 

Lazhar from Discount Quebec
Specialty: Transportation
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

The best LMS system I came across

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since the first day we adopted docebo as our LMS, we just noticed a lot of improvements such as employees engagement and retention programs, a better training structure and an excellent managment tool for any of our coaching sessions. I have to mention also the excellent and professionnal customer service we get everytime we needed help.
Thank you guys!

 
 

Diana from Aileron
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great Software With Amazing Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After analysis of solutions for our LMS initiative, we selected Docebo. The tipping point in their favor was the clean look, the flexible integration, and the rich feature set. What we did not expect was the quality of the service we would get. We went with the enterprise license (still extremely cost effective), since we needed the Coach and Share, White Labeling, and other advanced features. We had a one-time reasonable fee for implementation which included our own implementation manager. What an awesome experience that was for us. The implementation manager became an essential part of our team enabling us to learn as well as help us to avoid pitfalls as we worked through the different options for our use cases. We give props to Docebo service for making it possible for us to go live with our first customer in only three months. Great solution with a great price point.

Pros

Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly.

Cons

The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0?

 
 

samantha from Self
Specialty: Education
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Poor sales service and promised functions that were not available

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I recommended this product to a client based on its features (module based discussion board, journal features, embedded quiz questions) that were told to me. In addition to those not being available, the platform is very clunky and time-consuming. Every time you make a small change the whole page has to refresh. The worst part of the experience was that when we were ready to buy the product (before we knew of these limitations), the sales person totally went MIA for about a week and a half and totally delayed our project without any remorse or accountability. Really poor customer service!

Pros

Coaching feature but it is limited

Cons

Everything listed above but the sales service is at the top of the list.

Advice to Others

Save yourself the time and aggravation, even if it's a good solution for you.

 
 

Luciano from Clarity Solutions
Specialty: Software / Technology

August 2016

August 2016

Friendly LMS Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

There are so many good things, I will try to list the most important: very friendly and easy-to-use, simple to deploy (cloud-based), flexible to upload learning content, outstanding automation functions that make administration much easier, modular features, more than 30 languages and the chance to test it free for 14 days.

Likes Least

Current pricing for users packages for more than 350 active users (less competitive); a few parts of the software are not translated yet (not a big issue).

Recommendations

The trial version is allways very interesting - it gives a wide view about funcionalities and its quality. Try to explore the possibilities for uploading learning content, creating learning plans, batch users registering, power users, reporting (is it possible to create new ones or export data), notifications and automated enrollment. Also test the quality of the technical support during the trial period.

 
 
 
Showing 1-20 of 38


February 2018

February 2018

Creates a great LMS with a ton of functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have run into a few minor issues with the software, but the support team has always been extremely responsive and any issues we had were resolved very quickly.

Pros

Our two favorite things about Docebo is the ease of customization to courses and content within them, and the ease of use for end users. We tested five LMS platforms and Docebo came out on top in nearly every single one of our tests.

Review Source: Capterra
 

Budi from PT Berlian Sistem Informasi
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

Docebo has been used for LMS tools since 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pricing is moderate for LMS tools which have complete features

Pros

- Manage LMS professionaly
- Easy to use
- have complete features
- periodically updates
- easy to import/export data to excel
- negotiable for the pricing and maintenance extend
- have interesting offers for upgrading features

Cons

- Because we have different timezone, there are gap for support time
- We cannot postpone the updates as we require
- Should check software versioning because we have different issue on the same two licenses we have

Review Source: Capterra
 

Diana from Springboard

January 2018

January 2018

Docebo is helping us get data a lot easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We've used Docebo to collect scores and accuracy in the written and spoken English of our associates. For now, every associate from our company has been enrolled in a Company-Wide English Evaluations through Docebo and we are grateful Docebo will help us keep everything in one place and even help us get the scores and conclusions when everyone completes it.

Cons

I actually like everything about Docebo, however, the only thing that Docebo can improve is their user-friendly features. Our team encountered several things that required training since it wasn't that easy to use.

Review Source: Capterra
 

Sean from Old World Industries
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Docebo is a simple to use LMS platform for training our large distributor base on their schedule.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Training our distributor base.

Pros

The Docebo platform allows us to create custom training materials. This self service platform lets us implement and update training modules in minutes. This used to take weeks with our prior LMS tool. We've been able to leverage the platform across multiple departments within our organization letting us train both internal and external partners.

Cons

Currently we create the training modules off line and upload them in to Docebo. I wish Docebo had a tool integrated into the platform which allowed us to create dynamic modules.

Review Source: Capterra
 


December 2017

December 2017

Docebo is a very intuitive, easy to use platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using the platform for 2 years with no issues. The Docebo platform was initially implemented as a marketing tool but has since expanded and is being used company wide by all employees.

Pros

The Docebo platform is very user friendly. We were able to quickly get our training materials created and loaded into the platform with no issues. The Docebo team was very helpful in supporting our needs and answering any questions we had.

Review Source: Capterra
 

Gayle from Kesed Seminars

December 2017

December 2017

We use the LMS for certification for our organization. The features will enable us to do just that

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integration with 3rd party software; Vimeo, Google drive. Any changes made to our LMS is made in real time making updates and changes immediate.

Cons

The user guide is relevant to the older version. It will be helpful when they have the new guide for the 7.0 version.

Review Source: Capterra
 

Jea from Ping Identity
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Docebo creates an extraordinary customer experience supporting you in achieving all of your goals!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are able to leverage learning to improve employee performance and customer success.

Pros

I love being able to leverage the system to create a learning organization. We are able to deliver information quickly and using multiple modalities.

Cons

Learning how to configure and maximize the utilization of a LMS is complex and takes time. This is by far the greatest challenge with any LMS, yet the supportive and innovative team at Docebo walks alongside you helping you ensure you're able to maximize your investment.

Review Source: Capterra
 

Sean from GroundTruth

August 2017

August 2017

The platform is functional yet easy to use but the real value is in their on-boarding support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There is a clean and up-to-date feel to the platform that our internal and external users fine very easy to use and navigate through. There is a lot of customization, but also off-the-shelf features that allow you to plug and play. It seems like the perfect combination of customization and out-of-the-box functionality for any level of LMS user. Our L&D team does not have an in-depth technical background however customizing the Docebo UI and ensuring all of the functionality was working properly was simple enough for us to figure out.

Cons

The only gap we've experienced in the software is the ability to include a certificate in a congratulatory email after a user completes a certification Learning Plan. In order for the user to receive the certificate they have to navigate back to the final course and download the certificate from a widget underneath the course. Our preference is to include the certificate in the automated congratulatory email, but that's a very small sacrifice to make for all of the other functionality Docebo provides.

Review Source: Capterra
 

Roxana from UiPath
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Variety of features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The product has many features than can include a variety of trainings types/learning programs. Bugs can be easily encountered, but the tool has good potential.

Cons

We've been working with Docebo for the past 5-6 months. In this time frame we implemented and also launched various courses. It's incredibly hard to get things going on a smooth track and allow improvement of your training concept if you choose the wrong provider.

The customer support experience is the worst we've encountered so far. They take ages in replying and the only way to receive a somehow decent (in terms of time) reply is by escalating to designated customer success manager and detailing (all over again) all the issues raised on their support platform. Strongly recommend to consider other options first.

Review Source: Capterra
 

Hugo from Hugo training
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent LMS system that meets my needs and even more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The system enables me to bring my clients a complete learning product that includes a registration system and reports from the courseware we develop for them.

Pros

Easy to use
Lots of options
Excellent user registration system
A Very good system reports (General and customized)

Cons

Some reports do not support Hebrew. There is a need to improve Power Point presentation and accessibility issues
It would be nice if there was an application to create training resource demo files automatically

Review Source: Capterra
 

Jeremiah from SolarWinds MSP
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Great product, if you can survive the terrible service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product provided a learning platform useful for internal and external training.

Pros

Good product, very easy to learn basic functionality in order to get started quickly. Good list of additional features to improve functionality. We have about 300-400 active users per month and no other LMS comes to close the value offered for the cost.

Cons

Customer service is terrible. Non-enterprise customers are used as beta testers for new releases and then support takes weeks to respond to those bug reports. Have a critical issue that's affecting employees or customers and need it solved quickly? Forget about it!

Review Source: Capterra
 

Jeff from Retail Energy
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Outstanding!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

"We are an elearning company in the retail energy industry using Docebo to train sales agents. We appreciate the certification/re-certification feature because it allows us to help our clients meet compliance requirements with state regulations. Additionally, the multi-tenant facilities allow us to support private courses for some clients while supporting other with generalized courses or a mixture of both.

Cons

"Customer service continues to improve on a day to day basis and we couldn't be more pleased with the response time"

Review Source: Capterra
 

Dan from TUNE
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Worst Decision We've Ever Made

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Visibility into user progress for compliance or development courses.

Pros

App-based so you can use only the features you need. Integration with Slack, G-suite. Lots of content types. The ability to deep link into specific courses for users. Support for eLearning, webinar, and ILT. Granular user permissions and management.

Cons

Everything else. The WORST support I have ever encountered. We purchased because of the "new theme" they recently released, however on the third day I was unable to use it at all. The support ticket took 24 days for even the simplest response, which was resolved after 6 weeks of submitting it - only for the same issue to happen again. Initial responses are basic questions, such as "Is it OK if I login to your site to repro the issue?" - clearly trying to buy time. Even the SIMPLEST QUESTION like what IP address to whitelist for automated CSV upload took TWO WEEKS!!!! Our IT team had to find an error in THEIR API to get mobile version of site to work. Clearly they focus support on clients paying hundreds of thousands of dollars. Go with Litmos instead and make it work.

Review Source: Capterra
 

Mary from STFM

June 2017

June 2017

Have had to delay the release of our new elearning course repeatedly due to bugs in the new release.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Decent reporting. Product seemed to work pretty well before newest release.

It has some nice features. Price is competitive.

Cons

LOTS of things are broken in the new release. Even the "next" button that takes learners through a course doesn't work. We've wasted hundreds of hours of staff time explaining problems to Docebo, getting screen shots and videos for them, and trying to develop workarounds. This upgrade should not have been released without more internal testing. It's a mess and new problems creep up every day. And things will be fixed one day and broken again the next. It's taking forever to get the bugs fixed. Meanwhile, we keep having to explain to our members why our courses aren't working. I no longer have any confidence in the company.

Review Source: Capterra
 

yvette from justfyi advisors
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

100% unsupported product even if you buy support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hardly anything because key features are not working and support is not addressing them!

Update June 9, 2016: I am very encouraged by the fact that Docebo assigned a customer success person to ensure my issues are addressed. I will update review once they are able to deliver on their promises

Pros

Seems to have great features but they most things don't work in the latest release. The design of the product is sleek but how does that help when it doesn't work? Beware, they will demo only what works for you. Anything advanced you try to do the product falls apart.
Make sure you test it!

Cons

BEWARE! Once you buy there is ZERO support. The support takes 2 weeks for the simplest things that don't even require fixing bugs. Their answer to serious issues that prevent you from using the product successfully is usually "Will be fixed with the next patches". And they take 2 weeks to tell you that! There is zero support even if you buy support. Their way of working around the issues "if they don't ignore you" is usually unacceptable in terms of user experience. We are very disappointed and will be migrating away from this product as soon as we can.

Review Source: Capterra
 

Adebayo from Certara

April 2017

April 2017

Top notch eLearning and live training management software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our company, a pharmaceutical software company, has leveraged Docebo to provide on-demand and instructor-led training to our community. Docebo provides a feature rich environment that is easy to use by both content creators and learners. We also use Docebo to message our learners through newsletters and robust notification feature that are triggered by events in the system.

Our division's tremendous success with Docebo has generated a lot of interest in this service company wide. With the multi-staging environment, we are able to create multiple sites with access to a central repository of course content. To date, we have three Docebo site up and running and hope to add a few more this year.

We vetted a lot of LMS providers and Docebo was easily the best choice. Docebo consistently introduces new features, while allowing us the flexibility to keep old configurations. The customer support is very prompt and quick to escalate issues when urgent. Docebo continues to prove that we made the correct decision when selecting a learning management system providers. They are a true partner.

Review Source: Capterra
 

Mike from Thermo Scientific
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Everything you could ever want in an LMS!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We adopted Docebo as our LMS almost two years ago and have never regretted the decision. The robust features, superlative customer service, and the ease in which you can empower other users has been a boon to our learning/training initiatives. Any issue we have encountered has been solved either by the LMS itself, or by working with a technical representative to come up with a solution. Our instance supports over 10,000 users with multiple domains, and Docebo handles all of this seamlessly. Our end users have also remarked on the easy navigation and pleasant UI/UX. I can't imagine using another LMS with the same level of success Docebo has provided.

Pros

Ease of use, robust customization options, user friendly, great technical support.

Cons

There could be better communication of smaller updates or patches to the system. Major initiatives are communicated, but some smaller changes are not done so with the same urgency.

Review Source: Capterra
 

Evan from Cineplex Entertainment
Number of employees: 10,000+ employees Employees number: 10,000+ employees

February 2017

February 2017

Great LMS solution and a fantastic partner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We moved to Docebo last year and have been very impressed with the transitions from concept to implementation. Docebo always had a expert contact for each stage that would touch base and guide us through to implementation. Now with a live system the support of concerns or feature requests has always been met with collaborative and supportive focus.

Pros

Very user friendly system from admin to learner.
Great reporting that provides many custom options
Accept feature requests and regular weekly updates to the system
Mobile Friendly
Gamification ability

Cons

Not really things i like least but more about things i would like to see in the system from future updates.

Advice to Others

Would recommend if you are looking for a new LMS that will cover your needs of today and be ready for your needs of the future.

Review Source: Capterra
 

Allee from PARfessionals
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Great Producr

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We signed up for this service but found that it was too pricey for our budget. It's easy to setup and use, though.

Pros

Great features

Cons

Too pricey.

Advice to Others

Lower your price

Review Source: Capterra
 

Michael from Beamium
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

The best teaching assistant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If you are looking for a LMS you can trust, Docebo is you go to software. Various interactive options let you organize anything from training or coaching to lectures in dozens of languages! I was impressed by it!

Pros

There are some many tools that can be used that you will find one for every specific occasion. And tailored to your native language!

Cons

At first, it a bit difficult to get used to all functionalities, but after a while you can get a clear picture of all the tools you can work with. Product is a bit pricey.

Advice to Others

I consider especially appropriate for coach or trainers of relatively small groups.

Review Source: Capterra
 
 
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