All GoTo Training Reviews
1-25 of 65 Reviews
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Jake
Verified reviewer
Computer Software, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed November 2017
Fantastic remote training software application
It allows us to run trainings between multiple geographically distinct locations in an easy and efficient way. It also allows us to test for knowledge absorption and offer classes to other locations and departments through the use of it's class catalogue feature.
PROSI love that this allows me to schedule out classes in advance. It also allows me to easily create and administer tests, share supporting documentation, and make sure people are paying attention. In this type of learning environment between remote offices it's essential that the performance of the application is spotless when it comes to audio and video and for the vast majority of trainings I've run GTT has been amazing.
CONSI have 2 major complaints. 1st there is a bug in the software that has been there for over two years at this point that prevents me from using the quiz functionality as intended. Customer support took over 6 months to figure out this bug even though I suggested that it might be the problem on the first interaction. 2nd there is no way to mass export all of your classes to Google Calendar. I figured out a way to do a work around using apple calendar and then exporting that cal to google cal but it's a huge pain still.
Anonymous
10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2020
A great way to train
I am loving this way of going to class and will use this in the future for my second job when training people
PROSWith the atmosphere of today's society remote or virtual work is great. This software make it safe and easy to attend training classes. The page or app gives you the opportunity to not only interact with your trainers but with other classmates in attendance. you can also use the chat feature to communicate. I like the option of being able to control who sees you on camera as well and the microphone feature.
CONSwhen the trainers use the screen share feature, it is not possible to make the screen larger making it sometimes hard to see the material. Also when sharing your screen it limits the number of camera feeds you can see making the trainers have to rotate cameras
Rad
Photography, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed July 2020
Pathetic
In a word, pathetic. Lack of integrity, over all. Given false info by sales to sell me. Product didn’t work as promised. Support was not what it was promised To be. Support ignorant of the product. Failure to be accountable for problems Always blaming others for product failure: it’s a PayPal problem, it’s a safari problem, etc. Promises NEVER kept by support. “I’ll have a supervisor call you back” never happened. Woeful incompetence at everything EXCEPT monthly billing. There was never a problem with that. No problem taking my money for a product that failed to deliver on sales’ promises and support promises.
PROSScheduling Client data collection Efficient and effective monthly billing support always answered the phone, (even though they were too ignorant of the product too help,) Supervisors form support always promised to get back to me. (Even though they never did,)
CONSBugs Features that don’t work Long list Using this product cost me about 25% of every event I’ve done that invoked payment. Zero accountability.
Reason for choosing GoTo Training
Because the sales rep sold me by making promises that I now know were lies to make a sale. Now I’m locked in a contract until September. I will leave as soon as I fulfill MY commitment, even though GoToTraining has failed to fulfill their’s to me. Pathetic Dishonest Lack of integrity Money grubbing Liars Cheaters Crooks Pathetic. I expect my comments here to get as much of a response all my other complaints: crickets. I feel like GoToTraining has stolen from me and I have no recourse. What I am doing is leaving at the first opportunity and I’m telling everyone I know about my experience and to avoid this company like the plague.
Amy
Verified reviewer
Staffing and Recruiting, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed December 2018
GoTo Review
We really like all the opportunity that this software has - breakout rooms, library, scheduling.
CONSIt's not easy to learn. We have had to teach ourselves which is probably why we don't know how to use all the features correctly. That being said, we have had no contact with customer support other than them sending me a huge binder of materials to figure things out on my own.
Anonymous
501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2017
Good product when you know what you're doing
Has all I need to host a training or webinar, and gain insight into questions/attendees afterwards. It allows me to review questions that were asked and ensure that my attendees got what they came for.
CONSLots of features, before becoming familiar with it I sometimes don't know how to do what I need to. After using it for some time, I know exactly what I can do and how to do it.
Kyle
Verified reviewer
Building Materials, 1,001-5,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2019
This one is damned near perfect
Look, if you're needing to train people remotely, this product is for you. You can push documents, videos, and more on the fly through the software. The stuff you can do, if you have the desire and the gumption, is pretty damned amazing.
PROS- Sharing abilities (documents, videos, etc.) - Easy to use familiar interface
CONS- It's not cheap - There are comparable products on the market that are cheaper
John
Verified reviewer
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2018
EASY to USE and deploy
The calendaring feature of this program is its best feature. It consistently schedules and reminds participants of their meetings and increases completion rates.
CONSI cannot think of anything I do not like about this software. The only thing that is bothersome is when there is a delay between the computer-driven platform and the call-in line platform, which often makes it difficult to understand speakers, but that only happens rarely.
Zandro
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
Hold meetings, seminars, classroom trainings with ease!!!
easy to use. good sound quality, collaboration tools such as sharing screens, sending chat messages, sending documents available. an email is given to you which allows you to register and a link is given so that you can enter the meeting room
CONSno issues with this software. however there are a lot of others out there so not sure how this software is better than others.
Shiniesh
Verified reviewer
E-Learning, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2019
Amazingg service
I loves the ease pf going to my trainings while in school. It was very easy to install onto my device.
CONSThere was nothing i did not like about the software
Anonymous
1,001-5,000 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2019
Great Training Software
I've used this program for employee training in two prior employments. Both times, the software was bright and intuitive. I had no issues navigating through work and integration with other GoTo platforms like GoToMeeting is as seamless as it can get. My only issues were that during both training courses, I ran into issues connecting to the learning environment, resulting in a loading error and delay in meeting access.
PROS- Simply and easy to use as a trainee. - Supports seamless integration with other GoTo platforms
CONS- Seems to be prone to bugs and loading issues.
Brittany
Hospitality, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
easy,user friendly for training
I still have to use this product for my employees that get hired onto our company so far our employees like using it, It is simple fast pace to do training with and getting everyone in and trained the easy way!
PROSI used this product almost daily before our hotel opened up. I used Go to training whenever I had a training session with the company I am working for. It seemed like I had a training course almost every day, I had a huge role at the hotel so, I had a lot training ahead of me. This software made it simple and easy for me to do my training. I would recommend to everyone.
CONSnothing, it was helpful to me whenever I had to use it.
Reason for choosing GoTo Training
It was given to us by our company, Best western uses Go to Training to interact with the hotel itself, making it personal and easy to speak with trainer and trainee, so far we as hotel love using this software.
Noelia
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2021
Amazing tool but almost replaced
This is my favorite software for e-learning and training meetings
PROSThis an easy to use tool. It makes things simple. The management of the students, tracking, evaluations, reliability of the stability and response of the tool simple excellent.
CONSMaybe the popularity. Unfortunately there are other softwares much less usefull but more popular, so the people know them better and prefer them.
Reason for choosing GoTo Training
I have used gototraing for years, for me it's the best
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2019
Easy to Use Webinar/Training Software
GoTo Training is a very easy to use conference/training software. There are many tools to keep the meeting interactive and engaging. The unlimited cloud storage of recording is also AMAZING!
CONSThe recent update and redesign of the website is AWFUL. On the webinar side, the issues I most often come across is audio issues. People don't know how to connect, can't hear me or I can't hear them. Of any issue I have, 99.9% of them are audio related.
David
E-Learning, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed December 2022
Used to be good but now buggy and poor support
Loved it when it was stable. We are now planning to move our entire worldwide team to another platform. Zoom and Microsoft Teams are candidates.
PROSThey used to support this product, and it was stable.
CONSChanges over the last year have led to many complaints from trainers and students alike. Changes come with very little notice and have taken away features that used to work reasonably well. Also, several of our clients are blocking access and refusing to use it.
Anonymous
1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2018
I use GoToTraining daily to host online webinars, live-training sessions and software reviews.
The ease of setting up sessions is great and it has excellent survey/question capabilities. I also love the ability to record sessions.
CONSIt has had some downtime in the last year that has been no fun, and it has no direct scheduling within an outlook calendar invite.
Melissa
Non-Profit Organization Management, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed August 2020
Consistent and Easy to Use, But It's Not Zoom
Overall, the experience has been positive. While there are glitches they are few and far between.
PROSGoToTraining is really easy to set up on the backend. The user interface is pretty self explanatory and it's easy to edit events and manage materials. We have a lot of instructors who use GTT from an Organizer's permissions and they have only said positive things about running trainings thru the platform; they all say it's consistent and rarely crashes.
CONSGTT limits the number of webcams you can show, which is confusing to users when it is cut off after 6 max. There are also glitches with accessing the polls, which customer service has not fixed. The customer service is also poor. They are hard to reach via email and phone. I reached out back in the spring about glitches and they never followed up.
Johannes
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed October 2017
Great software for collaboration and training
This software is easy to use and has been pretty reliable. There are great functions for training a large group of people that include, knowledge checks and surveys. I like the feature that advises you if people are not paying attention! It also integrates very nicely with outlook.
CONSNot too much to dislike to be honest, it does slow down my system a little bit but not too much - this leads to (rarely) losing sync between to the viewer group
Anonymous
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE