Fantastic remote training software application

It allows us to run trainings between multiple geographically distinct locations in an easy and efficient way. It also allows us to test for knowledge absorption and offer classes to other locations and departments through the use of it's class catalogue feature.

Pros

I love that this allows me to schedule out classes in advance. It also allows me to easily create and administer tests, share supporting documentation, and make sure people are paying attention. In this type of learning environment between remote offices it's essential that the performance of the application is spotless when it comes to audio and video and for the vast majority of trainings I've run GTT has been amazing.

Cons

I have 2 major complaints. 1st there is a bug in the software that has been there for over two years at this point that prevents me from using the quiz functionality as intended. Customer support took over 6 months to figure out this bug even though I suggested that it might be the problem on the first interaction. 2nd there is no way to mass export all of your classes to Google Calendar. I figured out a way to do a work around using apple calendar and then exporting that cal to google cal but it's a huge pain still.

GoTo Review

Pros

We really like all the opportunity that this software has - breakout rooms, library, scheduling.

Cons

It's not easy to learn. We have had to teach ourselves which is probably why we don't know how to use all the features correctly. That being said, we have had no contact with customer support other than them sending me a huge binder of materials to figure things out on my own.

Training remotely

Overall, the Experience with the application is just what I need.

Pros

I like the interactive elements that I have available to me to keep my team focused during the training class.

Cons

Latency issues primarily when first logging in to the application were common when trying to gather a large team together.

Worked well for our budget

Pros

More cost effective than some other solutions we evaluated, but lacked in features and functionality by comparison. Pretty quick to set up new virtual sessions with the ability to copy from previously scheduled sessions.

Cons

The computer audio quality was hit and miss even with an exceptional connection on our end. No option to tie in reporting through other systems, making everything a manual export. Support was lacking when technical issues occurred. Really would liked to have had the ability to create templates for different types of sessions rather than copying from old ones and swapping out information.

Good product when you know what you're doing

Pros

Has all I need to host a training or webinar, and gain insight into questions/attendees afterwards. It allows me to review questions that were asked and ensure that my attendees got what they came for.

Cons

Lots of features, before becoming familiar with it I sometimes don't know how to do what I need to. After using it for some time, I know exactly what I can do and how to do it.