All iSpring Suite Reviews

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Tyler Jae

201 - 500 employees

Used free trial

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Interactive course building tool with simulations and course paths

User Profile

Nathan

Verified reviewer

Public Policy, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed December 2018

Interactive PowerPoints

As I described in the Pros section, we use this software as a way for our customers to learn about us and we about them. It give them something to do while they sit waiting to meet with someone. We get compliments on the system all the time.

PROS

This software makes it really easy to create interactive PowerPoint presentations. We use it in our lobby to welcome guests, combining digital signage with an opportunity for guests to learn more about our company and for us to learn more about them. We can pull in live web pages to display (like a weather report), show success stories about our mission, and allow visitors to navigate to different areas of our programs and services. Very cool.

CONS

It occasionally crashes. I haven't been able to pinpoint the issue, whether it's this software or a driver or the OS. But every few days I come to work and the the program is frozen or has stopped running. Sometimes it's PowerPoint, other times it's iSpring. Strange, as it will work fine for several days in a row and it never happens when someone is using it, which is good.

Vendor Response

Hi Nathan, Thank you greatly for sharing your success story about using iSpring ;) Very cool! If any questions come up, please send them directly to support@ispringsolutions.com. One of our specialists will be happy to assist!

Replied December 2018

Anonymous

1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2022

Best value for an authoring tool

Overall, it is a great product within the world of authoring tools. It seems that most have a bit of 'clunkiness' associated with them. In my opinion, iSpring has the least and is the best value.

PROS

The ease of use is what I like the most! I have been able to train people easily on how to use it, and it is intuitive. I also appreciate the recent prompt support that I had as some videos were exporting funny. It was all resolved within 24 hours of opening the ticket over the weekend.

CONS

The only piece that I don't like from this software is how the interactions and quizzes are not cloud-based. We are a cross functional team that collaborate on courses, and this impacts our workflow.

Reason for choosing iSpring Suite

I trialed both iSpring and Articulate at the same time when selecting an authoring tool. Articulate created more errors, and is also not great for a cross-functional teams. Based on this, and the price point - iSpring Suite was the best value

Vendor Response

Hi, Thanks a lot for sharing your thoughts about iSpring products and service. We appreciate it tons. Our tech support team always puts clients first - it's amazing that you had a positive experience! As per your cons, if you use the latest version of our authoring tool, you can create a quiz online. Here are the instructions on how to do this: https://docs.ispringsolutions.com/ispring-space/creating-a-quiz-35652572.html As for interactions, thank you for sharing your feedback! I will forward your message to our Product Development Team as a feature request. We will make a note of it and consider adding it in future updates. Keep up the great work!

Replied December 2022

Eileen

E-Learning, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed January 2020

Buyer Beware

Because I cannot get any support from them unless I subscribe to their latest version for nearly the full price of the software, I have to give them one star. No support = no customer service. No customer service = bad policy.

PROS

The options offered for engagement and interest level.

CONS

If you do not repurchase this software yearly via their maintenance program, you get no support. No chat, no email, no online knowledgebase. I can't even begin to describe how disappointed I am. To me, that is unethical. A company that does not support all versions of its software does not deserve to be in business. I checked my copy of Articulate 360, and they provided support to Articulate 13 released in, you guessed it, 2013. My version of iSpring is less than 2 years old. I'll be converting all of my elearning lessons to Articulate360 BECAUSE of their amazing support.

Reason for choosing iSpring Suite

iSpring ran better on our LMS, but now that there is no support, we will switch to Articulate 360 which supports ALL versions of its software, and it is over 10 years old.

Vendor Response

Hi Eileen, Thank you so much for your detailed review of iSpring products and service. We appreciate your taking the time to submit it here on Capterra. As per your Cons, let me please note that for those who do not wish to continue with the Maintenance plan, we have a vast collection of helpful resources available online, such as video tutorials, help docs, articles, webinars, FAQs: https://www.ispringsolutions.com/support. We also have social media pages where anybody can ask our community any question about iSpring. Those who do have maintenance plan, however, get immediate support via chat, phone as well as 24/7 email assistance. Hope that helps!

Replied February 2020

Yahia

Computer Software, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

E-Learning

Benefits: Many, including the possibility of distance learning in a very easy and fun way, and the advantages related to accessibility, ease of follow-up, and speed.

PROS

Very excellent, which I consider the greatest distance education system, as it provides all the features and characteristics necessary for fun and flexible learning.Online tutorials are very popular these days.

CONS

Nothing, but its costs seem relatively high to some users.

Vendor Response

Hello Yahia, Thank you so much for reviewing iSpring here on Capterra! We appreciate it greatly. It's nice to hear that iSpring's been working great for you so far. As per your cons, we understand that the price point is a consideration for many users of eLearning products. However, we hope that you feel like iSpring Suite Max provides great value for its price by making the creation of courses, quizzes, video lectures, interactions, and much more superfast and easy. As you know, you get access to a Content Library that contains over 89,000 eLearning assets, templates, and characters to help you build courses faster, as well as an online space for teamwork and collaboration on courses. Moreover, the cost includes regular software updates and our highly trained support geeks are always ready to help you 24/7. Hope this makes it feel like a better deal!

Replied July 2023

James

Computer Software, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

iSpring Suite's integration with Powerpoint is a game changer.

Overall, we were already very pleased with all that iSpring had to offer. When we saw iSpring Suite, though, integrating directly with PowerPoint we were instantly sold. We've used PowerPoint for our courses in the past (with other LMS systems) and they never fully supported what we needed. I have yet to find a feature that we use in PowerPoint that doesn't seamlessly translate directly into iSpring Learn. That was our primary reason for leaving our old LMS system.

PROS

Although we don't use all the features of iSpring Suite (Quizes, Roleplay, etc.) the ones we do use are invaluable to us. I like most that iSpring Suite integrates directly with our iSpring Learn account so we don't have to download slideshows and reupload them. The fact that it analyzes the courses to determine the completion of a course is also outstanding, and is a feature I hadn't even anticipated!

CONS

Nothing comes to mind! So far, I haven't had a single issue with iSpring Suite.

Reasons for switching to iSpring Suite

They didn't support PowerPoint to the level that we needed, and their user/department management wasn't as straight forward as iSpring. Also, TalentLMS looks extremely dated next to iSpring.The customer support with TalentLMS was acceptable, but iSpring's customer support NEVER ceases to amaze me! They're always so prompt, helpful and courteous sometimes even going as far as offering Zoom invitations and screenshots to facilitate their support.As someone who works in customer support, that is incredibly important to me.

Vendor Response

Hi James, Thank you so much for reviewing iSpring here on Capterra! It means the world to us. It's nice to hear that iSpring's been working great for you so far. Also, you are more than welcome to join iSpring Community Forum where eLearning specialists from all over the world connect, share their experience and eLearning tricks, participate in competitions, and more: https://community.ispringsolutions.com Keep up the great work!

Replied April 2023

Stephanie

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Easy to learn and use, especially for PowerPoint users (beginners or super users)

Excellent. Just when I am asked "can you do this for me" I learn something new about iSpring's features. Plus the suite allows us to control the versioning of our courses and share across instructional designers. We are a team of three, so we need to be able to pick up a course at anytime and revise it.

PROS

The publishing options. I can publish as HTML 5, SCORM, or just a .ppt with a quiz. Super simple and easy to use.

CONS

There is a learning curve, of course. But really, it's minimal.

Reason for choosing iSpring Suite

Cost and ease of use for the entire team of instructional designers. Brainshark only had tiered options (for example, up to 15 designers) and the cost was 10k+ per year. I see iSpring as easier to integrate and learn and I could download a free trial, which was perfect. We had 2 meetings with Brainshark before they would provide us with pricing, and there was no trial option.

Reasons for switching to iSpring Suite

For the entire team to be able to use the application without a ton of training or cost.

Vendor Response

Hi Stephanie, Thank YOU so much for posting such a detailed review about iSpring products and service here on Capterra! It means the world to us. It's great to hear that you are happy with the iSpring solution. Also, you are more than welcome to join iSpring Community Forum where eLearning specialists from all over the world connect, share their experience and eLearning tricks, participate in competitions, and more: https://community.ispringsolutions.com Keep up the great work!:)

Replied March 2023

Alison

Environmental Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Tech Support is Superb!

Great so far - great for nervous beginners.

PROS

Tech support is great. 24/7 help. No question left unanswered. Really help with every little setting. Great if you are new to this product. They really listen and help immediately.

CONS

I have yet to test the integration with my current LMS - so cannot comment on that. Only issue is with the tablet view - it doesn't use the same background as computer view which is a bit annoying for design purposes. They should fix that.

Reason for choosing iSpring Suite

design of page - needed a powerpoint style format - hate scrolling!

Reasons for switching to iSpring Suite

Because they discontinued thie elearning author version 1 and their version 2 is not compatible with my course material

Vendor Response

Hi Alison, Thanks a lot for sharing your thoughts about iSpring products and service. We appreciate it tons. Our tech support team always puts clients first - it's amazing that you had a positive experience! As per your cons, I am afraid that we do not totally follow you with the question described. Can you please give us more details so that we can check this feature on our end with the development team? Thank you!

Replied May 2023

User Profile

Mitch

Verified reviewer

Medical Practice, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Great for eLearning Content Development

Easy to use. Good choice of features. Clearly they are dedicated to creating a quality product.

PROS

Thoughtful features nicely integrated into PowerPoint to enhance content for courseware.

CONS

Expensive, especially for a subscription. They should have a simpler, much-less-expensive version that can be used by non-devs to record audio into the PPT. Else a floating license that can be easily switched between computers with no limit to the amount of re-licensing.

Reason for choosing iSpring Suite

Much easier to use than Captivate, much larger feature set than Presenter. Excellent support.

Vendor Response

Hi Mitch, Thank you so much for reviewing iSpring here on Capterra! We appreciate it greatly ;) Hope it keeps serving you well!

Replied November 2019

Ahmad Munawwir Hamdi

Chemicals, 501-1,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

E-Learning easier with iSpring Suite

OKay

PROS

The features istself such as quiz, interaction like that.

CONS

Integration with the custom platform. Such to integrate with Oracle platform.

Vendor Response

Hi Ahmad Munawwir Hamdi, Thanks a lot for posting your review here on Capterra! We appreciate it greatly. It's nice to hear that you are happy with the iSpring solution. As per your cons, could you please tell me a little bit more about your case? What product exactly do you use - iSpring Suite or iSpring Learn LMS? Looking forward to hearing back from you!

Replied August 2023

Declan

Professional Training & Coaching, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

support

I use it for training development

PROS

The iSpring support is very efficient an helpful

CONS

not being able to use on my two different laptops

Reason for choosing iSpring Suite

integrated into Powerpoint

Vincent

Information Technology and Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

The Total elearning experience in a Box

I have been suing the iSpring range of software for 6 years now and have been impressed with the way in which iSpring continues to add new features and enhance the products. The stability as a standalone product and the integration into Microsoft PowerPoint is something that iSpring can be proud of.

PROS

It is an all encompassing, seamlessly integrated product with all the features to create and deliver eLearning Solutions.

CONS

Would be great to be able to comment on each slide in iSpring Space when doing quality Assurance with team members.

Reason for choosing iSpring Suite

The fact that it has an LMS and a Publishing Suite. The ease of use within PowerPoint was the deciding point as the level f expertise required to get an employee trained to use iSpring Suite is minimal. One can then concentrate on the more advanced features in order to get a team fully functional to produce awesome courses.

Vendor Response

Hello Vincent, Thank you very much for posting your detailed review here on Capterra. We appreciate it tons! As per your feature request, thanks a lot for sharing. I will pass it on to our Product Development team. Hope iSpring keeps serving you well :)

Replied April 2021

Brad

Civil Engineering, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Lower Initial Learning hurdle compared to other options

Their support both in sales and technical support is great. You immediately hear back from someone who knows all about their product which I've been impressed by.

PROS

Uses the familiar PowerPoint interface and structure, making it easy to quickly generate content. Allows for recorded narration with second view of recorded presenter and set animation timings. Good flexibility with quizzes to make them look professional and not take a long time to generate. Custom behavior for pass/fail conditions. Their support is excellent and the maintenance package is a no brainer at least for the first year while you get started. That being said, I have renewed it for the 2 years (so far) that I have used it since they roll out helpful and thoughtful updates. I also appreciate that they offer a non-profit and educational rate which was the deciding factor for our office.

CONS

iSpring is not as flexible as other options like captivate since you are working within the framework of PowerPoint. I'm happy to make that concession because it makes it easier to learn and use existing presentations from lectures and seminars. I wish it was better integrated with working from MS OneDrive as well. Their exporting functionality can be clunky for when you want to move things around.

Reason for choosing iSpring Suite

PowerPoint platform for easy learning curve and non-profit organization discount option.

Vendor Response

Hello Brad, Thank you so much for sharing your detailed feedback about iSpring products and service! We are happy that you are happy with it! :) Keep up the great work. And please if you have any questions, send them directly to support@ispringsolutions.com.

Replied November 2019

Ashok

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Awesome tool for Instructional Designers

Easy to work in collaborative environment with Knowledge Experts and Q.C. Dept. who does not have idea of ID concepts and technicality.

PROS

Knowledge experts can provide content in PowerPoint. No hassles of importing PowerPoint into another software. Look and feel is not lost. Collaboration is easy , Knowledge experts and Q.C. Department can work on the same PPT source file instead of working on a copy.

CONS

Nothing much but a few add-on's like animation timeline, layers and basic triggers would make the product still more awesome.

Reason for choosing iSpring Suite

Output Quality, No need to import the slide decks. collaborative environment

Vendor Response

Hello Ashok, Thanks you so much for sharing your positive feedback about using iSpring :) We very much appreciate it and hope that it keeps serving you well! As per your Cons, please forward them to support@ispringsolutions.com. One of our managers will be happy to look into them.

Replied November 2019

Burt

Chemicals, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Can not live without ISpring

Amazing

PROS

This is the most amazing help mate to produce stunning presentations with a "WOW Factor" that keeps the audience attentive and eyes wide open. PowerPoint by itself is boring, dull and quite frankly worthless unless you have ISpring attached too it. Before I purchased this add-in, I found or should I say heard a lot of snoring in our audience. Now with ISpring, all eyes and ears are alive and clapping. I like to take the credit for this but the credit should go to the ISpring add-in. Thank you so much and by the way, I have never had such great and immediate support as I get from ISpring. Support is important to our company as we are fast-paced. I needed additional activation on a crashed desktop with a reinstall and within 5 minutes [SENSITIVE CONTENT HIDDEN] at 2:27 AM had me up and running post-haste. If only the Microsoft and Adobe support was like ISpring, the world would be a much easy place to complete project. Thank You So Much ISpring

CONS

There is not a thing missing that I can think of. ISpring does it all.

Reason for choosing iSpring Suite

ISpring blows away Articulate and much easier driven plus the support at ISpring is wonderful.

Reasons for switching to iSpring Suite

ISpring produces a much better product

Vendor Response

Hi Burt, Thank YOU so much for such kind words about iSpring products and service...This means the world to us! What else can we say, we'll try to keep that bar high for all the iSpringers out there! :) And you, please keep creating better content for all the learners!

Replied March 2020

Mario

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Wonderful communication with a "click"

We have adopted iSpring since 2007 (then the brand was "FlashSpring Pro"), after a thorough comparative analysis with authoring tools available. We are always attentive to developments in other products (including open source and online services), but every year we reaffirm that we are using the best available on the market; iSpring Suite.

PROS

1) Ease of use, even for the production of didactic presentations with very complicated scripts and instructional designs. 2) Flexibility to "pack" the same interactive audiovisual object for all types of devices and operating environments with "1 click". 3) The high quality standard is achieved for multimedia presentations considering that we can very suitably adjust the settings of images, videos, audio and effects. 4) The excellent service and quick response technical support team. It's wonderful people with great human qualities and strong technical knowledge. 5) Has a fair selling price. In addition, iSpringsolutions provides reasonable discounts for upgrades to new versions. 6) We use iSpring Suite fun in our daily work. It's fun to build serious and delicate objects of learning and interactive communication presentations in the field of higher education, professional development of leaders of private enterprises, and training for technicians governmental organizations.

CONS

"The bee flies because she does not know you can not fly" (morphology and design contradicts all principles of aerodynamics); likewise, iSpring Suite is so powerful that many times we bring our computers to extreme limits of performance developed very complicated presentations ... The problem is not iSpringsolutions; the problem is our irrational claim that 1Gb :) is the same as 1 byte. Smile (believe it or not) we did not find points against the level of development that has come iSprinsolutions with iSpring Suite and see that they have reached an very high fence to overcome.

Vendor Response

Hello Mario, THANK YOU for sharing your wonderful, detailed and sincere feedback about iSpring! We are very grateful to have you with us for these years and appreciate a chance to get that kind of feedback from you! Keep up you amazing work! Our support team is likewise amazed by you!

Replied June 2016

Paul

Education Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2016

It's great! and easier than expected! Yes! #LifeGetsBetter

At first I was doubtful this program like others that claim to convert Microsoft Powerpoint to HTML5. From the first evaluation version and trying a document it was clear this was not like the others. It integrates lovely into Powerpoint 2013 as an option at the top. I was impressed further after practice attempts of the options when I gave it a very large powerpoint 'program' of nested loops jumping from over a 1000 slides! with over 12K MP3 HQ audio files embedded. It converted all slides and sound files of them correctly and by adjusting the publishing controls improving the compatibility it converted the MP3 files down to 192bps and created copies of the sound files correctly in another format. Later once I learnt the basics without support I started looking at the conversions to run on tablets both Android and Apple. After buying the license for iSpring I trialed the iSpring cloud as this is nearly the only official way to play HTML5 content and save for offline viewing. Now I admit this was all new and I had to contact support via email.. I tried a smaller document over about 300 slides with less sound files primarily because it would be quicker to publish, upload to the cloud and then download to apple device so circa 340Mb presentation. It works straight away viewing from an iPhone 6S and an older iPad. I would not have managed to do this if it was not for Max iSpring Consultant on one of those 'pop up' windows whilst I was searching on their website for more information. I thought hmm it would be just one of those robot automated help options or it was out of office hours and would not reply quick like other sites. To my surprise it was a real person! Very impressed! problem solved and will be suggesting we explore more what iSpring products can do for our needs. I have to thank the consultants Irina Chirkova I have been bouncing questions to and this evening approx. 8:30pm I was trying at home to figure out how my presentation could be downloaded on iPads in real time whilst I had someone next to me with an iPad and iPhone trying to make it work. Having the 24/7 real person who knew the software perfectly was able to help so I could the next day email colleagues letting them know it's working was fantastic!

PROS

It does what it says, it's clear to understand and their technical support via email and on the website popup is fantastic! I cannot fault it.

CONS

I cannot think of anything at this time in regards to the iSpring package I use. Maybe ask in 6 months when I have had time to explore eLearning, Quiz and features by learning from the seminars/presentations I regularly get from iSpring.

Vendor Response

Hello, Paul! THANK YOU for your detailed and sincere feedback iSpring products and support team! We appreciate it a lot :) We hope iSpring keeps serving you well and if there is anything we can help you with, please let us know!

Replied September 2016

User Profile

Jonathan

Verified reviewer

Financial Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY