All iSpring Suite Reviews

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Tyler Jae

Education Management, 201 - 500 employees

Used free trial

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed October 2021

Interactive course building tool with simulations and course paths

User Profile

Richard

Verified reviewer

Pharmaceuticals, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Excellent Tool - Always Improving

PROS

Cost effective and simple to use vs the competition.

CONS

XLIFF translations. Web based creation tools are less developed than Articulate - but that does depend on you need and use case.

Reasons for switching to iSpring Suite

The course player is more contemporary and cost is less.

Vendor Response

Hello Richard, Thank you for reviewing iSpring here on Capterra! It's great to hear that you are happy with iSpring solutions and the service that we provide! Keep up the great work :)

Replied September 2020

Martha

Professional Training & Coaching, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Best training software out there!

PROS

The tech support is out of this world. They help me so quickly and send screenshots of exactly what I need to do when I get stuck.

CONS

I run multiple accounts and would like an easier single sign-in, so I don't have to log in and out of accounts all of the times.

Reasons for switching to iSpring Suite

Lack of tech support. When I get stuck, I need help quickly to move on. iSpring gets back to me so quickly.

Eileen

E-Learning, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed January 2020

Buyer Beware

Because I cannot get any support from them unless I subscribe to their latest version for nearly the full price of the software, I have to give them one star. No support = no customer service. No customer service = bad policy.

PROS

The options offered for engagement and interest level.

CONS

If you do not repurchase this software yearly via their maintenance program, you get no support. No chat, no email, no online knowledgebase. I can't even begin to describe how disappointed I am. To me, that is unethical. A company that does not support all versions of its software does not deserve to be in business. I checked my copy of Articulate 360, and they provided support to Articulate 13 released in, you guessed it, 2013. My version of iSpring is less than 2 years old. I'll be converting all of my elearning lessons to Articulate360 BECAUSE of their amazing support.

Reason for choosing iSpring Suite

iSpring ran better on our LMS, but now that there is no support, we will switch to Articulate 360 which supports ALL versions of its software, and it is over 10 years old.

Vendor Response

Hi Eileen, Thank you so much for your detailed review of iSpring products and service. We appreciate your taking the time to submit it here on Capterra. As per your Cons, let me please note that for those who do not wish to continue with the Maintenance plan, we have a vast collection of helpful resources available online, such as video tutorials, help docs, articles, webinars, FAQs: https://www.ispringsolutions.com/support. We also have social media pages where anybody can ask our community any question about iSpring. Those who do have maintenance plan, however, get immediate support via chat, phone as well as 24/7 email assistance. Hope that helps!

Replied February 2020

Roland

Airlines/Aviation, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

ISpring Suite and Why I Love It

Excellent product. Ease of use cannot be over emphasized as long as you are familiar with Powerpoint.

PROS

The fact that ISpring Suite is a Powerpoint add-in means that I did not have to learn any new authoring product. It incorporates seamlessly.

CONS

I must sometimes work from home if sick or for other reasons. I have been unable to activate the product at home even though it is possible.

Reasons for switching to iSpring Suite

Adobe Captivate is very powerful, but also expensive and has a steep learning curve.

Lynsey

Individual & Family Services, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Great customer service

Very easy to use, lots of helpful online guides and tutorials, also live help when you need it through the chat function.

PROS

Always help available through the chat icon, which is great when getting started :)

CONS

Nothing so far, I am a new user so there might be things in time.

Reason for choosing iSpring Suite

Ease of use. Simple to use, appeals to large audience.

Reasons for switching to iSpring Suite

Not working as we wanted it to. Wanted more functions and ease of use.

User Profile

Mitch

Verified reviewer

Medical Practice, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2019

Great for eLearning Content Development

Easy to use. Good choice of features. Clearly they are dedicated to creating a quality product.

PROS

Thoughtful features nicely integrated into PowerPoint to enhance content for courseware.

CONS

Expensive, especially for a subscription. They should have a simpler, much-less-expensive version that can be used by non-devs to record audio into the PPT. Else a floating license that can be easily switched between computers with no limit to the amount of re-licensing.

Reason for choosing iSpring Suite

Much easier to use than Captivate, much larger feature set than Presenter. Excellent support.

Vendor Response

Hi Mitch, Thank you so much for reviewing iSpring here on Capterra! We appreciate it greatly ;) Hope it keeps serving you well!

Replied November 2019

User Profile

Chris

Verified reviewer

Transportation/Trucking/Railroad, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2020

iSpring in EMR

PROS

Integrates easily with Powerpoint which allowed training to be created quickly and easily.

CONS

Functionality isn't perhaps as broad or technically deep as other offerings.

Reason for choosing iSpring Suite

Ease of use and integration with current MS packages

Vendor Response

Hello Chris, Thanks a lot for posting your review here on Capterra. It's great to hear that iSpring worked well for your project. Hope it keeps serving you well. If you have any feature requests, please send them to support@ispring.com.

Replied June 2020

Ewelina

Gambling & Casinos, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Review after CS

Very positive, support very high rate, always try to help me once I meet difficulties

PROS

integration with PPT, easy to use, functions

CONS

to be improved: role play, interactions. There could be more inteactive tools

Jathniel

Hospital & Health Care, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Really helpful

PROS

Learning tool and the branding are really good. The tec support is amazing and the

CONS

Undisclosed prices and fee until you're ready to pay

jeffrey

E-Learning, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Review of Ispring Suite/Market

PROS

Easy to use interface. Good support team.

CONS

I would like to see the PowerPoint Morph transition work when I publish scorm files

Ken

E-Learning, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

iSpring - Classroom to Rapid eLearning

My overall experience with iSpring is that it is a great tool for rapidly developing eLearning content, which is essential in these changing times where classroom-based course are rapidly want to move into digital learning. The software caters for your individual level of expertise helping new developers to quickly publish their content, through to advanced, experienced developers to make the content sing and dance. Great product and would recommend it to anyone.

PROS

Level of integration with PowerPoint, capturing all the functionlity, from animations and sequencing to triggers and interactivity. My clients can be comfortable in the knowledge that they have a futureproof master file (in the form of PowerPoint), which they can easily find alternative developers to continue the good work. It also means they don't have to unravel their courses from a dedicated platform should they make the choice to switch. The functionality built into Quizmaker, offers most of the question types you could realistically use. The HTML5 publishing format is seemless with all the devices and browser that I have come across.

CONS

You have to be very careful about names and file paths, because it can easily get confused and then potentially delete the quiz files.

Reason for choosing iSpring Suite

Less complicated than the other two. It has stayed true to keeping PowerPoint as the base authoring tool. It has the potential, in the right hands to be much more powerful and fit for purpose than built-in LMS authoring solutions.

Reasons for switching to iSpring Suite

PowerPoint, software UX, ease of use, flexiblity and futureproofing.

Vendor Response

Hello Ken, Thank you very much for reviewing iSpring here on Capterra! It's extremely amazing to hear that you are so confident in iSpring tool that you'd recommend it to anyone :) We hope iSpring keeps serving you well. If any questions come up, please shoot a message to support@ispring.com - our specialists are always at your service!

Replied December 2020

Stephanie

Hospital & Health Care, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Easy to learn and use, especially for PowerPoint users (beginners or super users)

Excellent. Just when I am asked "can you do this for me" I learn something new about iSpring's features. Plus the suite allows us to control the versioning of our courses and share across instructional designers. We are a team of three, so we need to be able to pick up a course at anytime and revise it.

PROS

The publishing options. I can publish as HTML 5, SCORM, or just a .ppt with a quiz. Super simple and easy to use.

CONS

There is a learning curve, of course. But really, it's minimal.

Reason for choosing iSpring Suite

Cost and ease of use for the entire team of instructional designers. Brainshark only had tiered options (for example, up to 15 designers) and the cost was 10k+ per year. I see iSpring as easier to integrate and learn and I could download a free trial, which was perfect. We had 2 meetings with Brainshark before they would provide us with pricing, and there was no trial option.

Reasons for switching to iSpring Suite

For the entire team to be able to use the application without a ton of training or cost.

Vendor Response

Hi Stephanie, Thank YOU so much for posting such a detailed review about iSpring products and service here on Capterra! It means the world to us. It's great to hear that you are happy with the iSpring solution. Also, you are more than welcome to join iSpring Community Forum where eLearning specialists from all over the world connect, share their experience and eLearning tricks, participate in competitions, and more: https://community.ispringsolutions.com Keep up the great work!:)

Replied March 2023

Alan

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Outstanding customer service and quick to learn!

Overall this is a solid product with amazing customer support. I love the quick access to chat that allows me to get answers to questions, in the middle of the night or on weekends, or just in the middle of the day. They have been very available and usually I get a very quick solution to any problem I may have. They have tons of very quick YouTube videos you can use as reference and they are up-to-date and very well done. I have actually churned out a complete course in a day, which I was never able to do in my previous software, and it would run on a desktop, laptop, tablet or phone without me having to configure anything!

PROS

Very easy to start developing and launching learning since the base product is PowerPoint but they have adapted quizes, interactions and some really nice add-on features that help you turn out very effective and interactive learning courses.

CONS

The inability to link quizzes in a course to get an overall final score. I also did not like that I can't create variables that I can assign values, and then use them in either text, or calculations, or whatever else I needed.

Reasons for switching to iSpring Suite

We were looking for a new LMS and the iSpring Learn LMS was more robust and user friendly than the Moodle platform we were using.

Vendor Response

Hi Alan, Thanks a lot for sharing your thoughts about iSpring products and service. We appreciate it greatly. It's nice to hear that iSpring's been working great for you so far. As per your Cons, could you please wrap it as a feature request and send more details to support@ispring.com? Thank you and keep up the great work!

Replied January 2021

Michael

Airlines/Aviation, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed May 2021

Ispring for authoring language training curriculum

Positive. I'm still learning about how things work and find little things I wasn't aware of now and again (both good and bad), but overall, it's a solid option and does as expected.

PROS

Ease of use, good technical support and the fact that it links to PowerPoint means the development process is not too daunting.

CONS

It's clearly set up as a course full of quizzes. However, we uses this to develop language training activities. This requires constant adjustment (removing reference to quizzes, as an example). I'd like to see a facility to allow more than one muliple choice and True/False question per page for listening-based activities. I'd also like to see a facility in the Dialogue Simulations that would allow the learner's voice to be recorded so they can hear back their voice on and compare to a model. These features would strengthen Ispring in terms of becoming a very useful authoring tool for language training course development.

Reason for choosing iSpring Suite

Because of the variety of quizzes which we can customise as activities.

Vendor Response

Hello Michael, Thank you so much for reviewing iSpring here on Capterra! It means the world to us. It's great to hear that you are happy with iSpring solution. As per your feature request, thanks a lot for sharing. I will pass it on to our Product Development team. Keep up the great work!

Replied May 2021

Claudio Daniel

Airlines/Aviation, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

iSpring Suite review

I am quite happy, the system was updated over the years and works on all platforms (iPhon, iPads, PC and android).

PROS

Since the product is reliable and easy to use, it changed my professional life. Since 10 years I am delivering on-line training and examinations. ISpring is a tool that helped me to deliver awesome multimedia presentations and engaging examinations. My customers are quite happy with it as well.

CONS

May be it would be useful to launch it from my website, instead of loggin into the iSpringlearn LMS.

Reason for choosing iSpring Suite

Because you can start with power point, then assmbly your music and video clips and then easily publish it right away on the iSpringlearn LMS.

Reasons for switching to iSpring Suite

Because it was so complicated to use.

Vendor Response

Hi Claudio, Thank you very much for posting this positive review on Capterra :) Hope iSpring keeps serving you well! Also thank you for your feature request. Could you please forward it to support@ispringsolutions.com? Our team will be happy to look into it.

Replied August 2019

Brad

Civil Engineering, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Lower Initial Learning hurdle compared to other options

Their support both in sales and technical support is great. You immediately hear back from someone who knows all about their product which I've been impressed by.

PROS

Uses the familiar PowerPoint interface and structure, making it easy to quickly generate content. Allows for recorded narration with second view of recorded presenter and set animation timings. Good flexibility with quizzes to make them look professional and not take a long time to generate. Custom behavior for pass/fail conditions. Their support is excellent and the maintenance package is a no brainer at least for the first year while you get started. That being said, I have renewed it for the 2 years (so far) that I have used it since they roll out helpful and thoughtful updates. I also appreciate that they offer a non-profit and educational rate which was the deciding factor for our office.

CONS

iSpring is not as flexible as other options like captivate since you are working within the framework of PowerPoint. I'm happy to make that concession because it makes it easier to learn and use existing presentations from lectures and seminars. I wish it was better integrated with working from MS OneDrive as well. Their exporting functionality can be clunky for when you want to move things around.

Reason for choosing iSpring Suite

PowerPoint platform for easy learning curve and non-profit organization discount option.

Vendor Response

Hello Brad, Thank you so much for sharing your detailed feedback about iSpring products and service! We are happy that you are happy with it! :) Keep up the great work. And please if you have any questions, send them directly to support@ispringsolutions.com.

Replied November 2019

Ashok

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Awesome tool for Instructional Designers

Easy to work in collaborative environment with Knowledge Experts and Q.C. Dept. who does not have idea of ID concepts and technicality.

PROS

Knowledge experts can provide content in PowerPoint. No hassles of importing PowerPoint into another software. Look and feel is not lost. Collaboration is easy , Knowledge experts and Q.C. Department can work on the same PPT source file instead of working on a copy.

CONS

Nothing much but a few add-on's like animation timeline, layers and basic triggers would make the product still more awesome.

Reason for choosing iSpring Suite

Output Quality, No need to import the slide decks. collaborative environment

Vendor Response

Hello Ashok, Thanks you so much for sharing your positive feedback about using iSpring :) We very much appreciate it and hope that it keeps serving you well! As per your Cons, please forward them to support@ispringsolutions.com. One of our managers will be happy to look into them.

Replied November 2019

Mario

Education Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Wonderful communication with a "click"

We have adopted iSpring since 2007 (then the brand was "FlashSpring Pro"), after a thorough comparative analysis with authoring tools available. We are always attentive to developments in other products (including open source and online services), but every year we reaffirm that we are using the best available on the market; iSpring Suite.

PROS

1) Ease of use, even for the production of didactic presentations with very complicated scripts and instructional designs. 2) Flexibility to "pack" the same interactive audiovisual object for all types of devices and operating environments with "1 click". 3) The high quality standard is achieved for multimedia presentations considering that we can very suitably adjust the settings of images, videos, audio and effects. 4) The excellent service and quick response technical support team. It's wonderful people with great human qualities and strong technical knowledge. 5) Has a fair selling price. In addition, iSpringsolutions provides reasonable discounts for upgrades to new versions. 6) We use iSpring Suite fun in our daily work. It's fun to build serious and delicate objects of learning and interactive communication presentations in the field of higher education, professional development of leaders of private enterprises, and training for technicians governmental organizations.

CONS

"The bee flies because she does not know you can not fly" (morphology and design contradicts all principles of aerodynamics); likewise, iSpring Suite is so powerful that many times we bring our computers to extreme limits of performance developed very complicated presentations ... The problem is not iSpringsolutions; the problem is our irrational claim that 1Gb :) is the same as 1 byte. Smile (believe it or not) we did not find points against the level of development that has come iSprinsolutions with iSpring Suite and see that they have reached an very high fence to overcome.

Vendor Response

Hello Mario, THANK YOU for sharing your wonderful, detailed and sincere feedback about iSpring! We are very grateful to have you with us for these years and appreciate a chance to get that kind of feedback from you! Keep up you amazing work! Our support team is likewise amazed by you!

Replied June 2016

Paul

Education Management, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2016

It's great! and easier than expected! Yes! #LifeGetsBetter

At first I was doubtful this program like others that claim to convert Microsoft Powerpoint to HTML5. From the first evaluation version and trying a document it was clear this was not like the others. It integrates lovely into Powerpoint 2013 as an option at the top. I was impressed further after practice attempts of the options when I gave it a very large powerpoint 'program' of nested loops jumping from over a 1000 slides! with over 12K MP3 HQ audio files embedded. It converted all slides and sound files of them correctly and by adjusting the publishing controls improving the compatibility it converted the MP3 files down to 192bps and created copies of the sound files correctly in another format. Later once I learnt the basics without support I started looking at the conversions to run on tablets both Android and Apple. After buying the license for iSpring I trialed the iSpring cloud as this is nearly the only official way to play HTML5 content and save for offline viewing. Now I admit this was all new and I had to contact support via email.. I tried a smaller document over about 300 slides with less sound files primarily because it would be quicker to publish, upload to the cloud and then download to apple device so circa 340Mb presentation. It works straight away viewing from an iPhone 6S and an older iPad. I would not have managed to do this if it was not for Max iSpring Consultant on one of those 'pop up' windows whilst I was searching on their website for more information. I thought hmm it would be just one of those robot automated help options or it was out of office hours and would not reply quick like other sites. To my surprise it was a real person! Very impressed! problem solved and will be suggesting we explore more what iSpring products can do for our needs. I have to thank the consultants Irina Chirkova I have been bouncing questions to and this evening approx. 8:30pm I was trying at home to figure out how my presentation could be downloaded on iPads in real time whilst I had someone next to me with an iPad and iPhone trying to make it work. Having the 24/7 real person who knew the software perfectly was able to help so I could the next day email colleagues letting them know it's working was fantastic!

PROS

It does what it says, it's clear to understand and their technical support via email and on the website popup is fantastic! I cannot fault it.

CONS

I cannot think of anything at this time in regards to the iSpring package I use. Maybe ask in 6 months when I have had time to explore eLearning, Quiz and features by learning from the seminars/presentations I regularly get from iSpring.

Vendor Response

Hello, Paul! THANK YOU for your detailed and sincere feedback iSpring products and support team! We appreciate it a lot :) We hope iSpring keeps serving you well and if there is anything we can help you with, please let us know!

Replied September 2016

Jesse

Education Management, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed October 2019

Great product! + horrible sales techniques for after purchase upgrade subscriptions :(

The product itself works very well, is easy to navigate, and tech support is excellent for your first year. If you don't expect to need tech support much after using the product - BEWARE!

PROS

This product offered us an affordable, easy to use tool to convert powerpoint lectures and audio files into formats best suited for offering our online courses. It has worked very well and produces high quality HTML5 files that render well across all devices. Initially, they also had excellent customer support during the sales/trial period and during the one -year of tech support included. more on that later...

CONS

At the end of our first year of use, the tech support that was included with the software expired. That was no problem at first as we knew how to use the software and it was working great. However, when we went to use the software after the IT expiration, iSpring was gone from our toolbar. We were prompted to purchase a ridiculously expensive subscription for ongoing tech support. The smallest plan given was substantially higher than the great price we got on a LIFETIME licenses. When I wrote customer support to find out how to continue using the product and why it had disappeared since I purchased LIFETIME licenses, they repeatedly told me they couldn't answer my question since I had not purchased the extended tech support plan. "What?! I purchased LIFETIME licenses, I don't need tech support, I need your product to continue working as it has." Eventually after much frustration, someone told me I had to reload the software with my license key. Seriously bad sales strategy.

Reason for choosing iSpring Suite

iSpring did everything we needed it to do at an affordable price. Also their sales and tech support was very helpful (at first).

Vendor Response

Hi Jesse, Thank you so much for your detailed review of iSpring products and service. We appreciate your taking the time to submit it here on Capterra. As per your Cons, let me please note that whenever a customer contacts us regarding any installation matters we assist with no exceptions. As far as I can see you received a response with detailed instructions on resolving the matter via email on the same date you've contacted iSpring Support. Clients with active maintenance plan, however, get immediate help via our online chat. Maybe that's what got you confused. For those who do not wish to continue with the Maintenance plan, we have a vast collection of helpful resources available online, such as video tutorials, help docs, articles, webinars, FAQs: https://www.ispringsolutions.com/support. We also have social media pages where anybody can ask our community any question about iSpring. Hope that helps!

Replied February 2020

Dianne

E-Learning, 1 employee

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2017

Perfect choice to get PowerPoint presentations onto Moodle

[Note: this review less about the software (which is so intuitive it doesn't need explaining) and more to assist other eLearning content creators. I struggled through forums for days to find a solution to embedding Powerpoint into Moodle! I tried a dozen other methods and software and this is the one that works.] BACKGROUND I create content for eLearning systems, and a major limitation is that PowerPoint slides cannot be EMBEDDED (Microsoft is proprietary software). PPS files need to be downloaded, which isn't user-friendly, trackable or secure. Moodle course creators have traditionally had to use Slideshare or Google Docs to convert powerpoint to HTML5, but iSpring doesn't compromise intellectual property security or require internet access. The lecturers like iSpring because they know and use PowerPoint already for lectures, and can even include background music, an audio track and video. (There is a pro iSpring product to help with all including branching, but I only used the smaller converter). The course creators like it because they don't have to mess with lecturer's content, and it takes less than a minute to convert into one of the 5 options. WHAT OPTIONS ARE BEST WEB I recommend the iSpring converter "HTML5 for mobile option" that shows on an attractive player. (Although it could do with some extra skins!) You get a zipped file for fast uploading. It's fully interactive, and you can permit people to jump back/forward to slides (with thumbnails), links all work (for branching) as does automatic slide timing, integrated audio (no clicking a link). Basically a PowerPoint show on steroids. [iSpring also offers Flash like other products, but Flash doesn't play on any Apple product and is blocked by many browsers.] LMS For professionals, the BEST choice is a conversion for LMS - that turns the presentation into a zipped Scorm-compliant package. The content has all the bells and whistles of the web version, but can be uploaded on most LMS systems. Course creators and admins prefer Scorm as industry best practice. If you create learning content for sale, its ideal for easy distribution. VIDEO Although the iSpring converter for video is good, video as a format has issues. We have regional differences - even though only 1 of 30 slides is different, we have to create and load a dozen different videos each time the lecturer makes a change. The students hate video - too SO slow and jerky.]

PROS

Easy to use. Integrated with PowerPoint which is an existing skill with lecturers. LMS staff and programmers do not edit content. Creates distributable SCORM compliant packages that beginners can easily upload. The export function looks very useful (I don't know how often I have lost files), as does the resources and presenters section (but I didn't have time to explore what they are for.) I barely scratched the surface. But the client, lecturers and students all agreed the end result was professional. Conversions can be done in minutes in multiple formats - programmed HTML5 takes days and is often unstable on mobile. The price is very reasonable for the functionality (it is only high due to my country's dollar rate).

CONS

Not much and I am usually very critical. I only have a trial version so I haven't tried to create "real world" packages (clients get very fussy about strange details, and that is when you suddenly discover something is not possible). You provided options that I never thought of, but that I think clients and students will find useful. It would be nice if one could specify a range to export more specifically - e.g. slides 1-6, or 2,5,7 (as with printing). I assume I would create multiple presentations and hide slides. The look of the player skin was a problem, so I programmed the finished file via CSS, and only found out later I can adapt the skin - after I showed the software to the client! However, they thought the universal one was good (although it didn't fit well into their LMS template). I think with the offered customization I could probably solve most problems.

Vendor Response

Dear Dianne, We greatly appreciate your sharing the case of using iSpring here on Capterra! We are sure it will be more than useful to anyone looking for an e-Learning solution :) Thank you and keep up the great work!

Replied April 2017

Mario

Education Management, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Robust, reliable, friendly

I create interactive audiovisual learning objects for my online and face-to-face courses quickly and very easily.

PROS

Speed to build interactive audiovisual learning objects, useful for learning and strengthening professional skills in multiple fields of knowledge. Excellent technical support service and updates that constantly improve the product and help improve the performance of my business in the corporate education sector.

CONS

iSpring Solutions, Inc. has modified its policies for renewal of updates and technical support services with very high prices for small businesses like mine. They are reluctant to apply discounts to suit the economic circumstances of customers; even though, as in my case, having bought my first iSpring license 15 years ago.

Vendor Response

Hello Mario, Thanks a lot for posting your review here on Capterra! We appreciate it tons. It's nice to hear that iSpring's been working great for you so far. As per your cons, we understand that the price point is a consideration for many users of eLearning products. However, we hope that you feel like iSpring Suite Max provides great value for its price by making the creation of courses, quizzes, video lectures, interactions, and much more superfast and easy. As you know, you get access to a Content Library that contains over 68,000 eLearning assets, templates, and characters to help you build courses faster, as well as an online space for teamwork and collaboration on courses. Moreover, the cost includes regular software updates and our highly trained support geeks are always ready to help you 24/7. Hope this makes it feel like a better deal!

Replied September 2022

Mark

Gambling & Casinos, 5,001-10,000 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

iSpring Quizmaker 8

I have had the wonderful opportunity to download iSpring Quizmaker 8 as a trial version and will submit that it is, hands down, the most powerful, feature-rich, and user friendly platform that I have ever used. I have used many different quiz making software programs and enjoy this one the most with respect to the features that come with the software, the delivery of the quizzes, and the ease of use. I had a few questions for customer support, which I find to be very professional and patient with me as I learn the many features of the program. Their response time to the requests that I submit are always within 24 hours of receipt. I especially like the fact that customer support welcomes feedback about their products to help them continually improve their current five-star product. I can't think of many new features that you would need to create a dynamic and engaging quiz. You have the ability to make your quizzes very fancy by uploading unlimited images, audio, video, and animations to keep the quiz taker entertained throughout your quiz. You can make your quizzes as simple or as fancy as you would like. I also like the fact that your quiztakers are able to take your quizzes as many times as they want, you can upload as many questions as you want, you can embed as many images, video, and media into your questions that you want, for one low license fee. Many testing programs require annual subscriptions, but that is not the case for Quizmaker 8. In terms of value, you are getting a feature packed program for a very fair price. I will guarantee the publisher of your quizzes will enjoy a very user friendly interface to create questions quickly (very quickly - very user friendly) and effectively and your quiz takers will enjoy a completely different testing experience when using this software. It is very engaging. This program has a multitude of different question types so whatever type of questions you are planning, this software has you covered. You are probably in the market for a new quiz creating software package. Look no further. I spent three weeks continually researching quiz creating software and I finally found the diamond in the rough. This is the one you need! This is a great company who is very responsive to any questions you may have, highly professional and pleasant to work with, and is eager to earn your business. Highly recommended!! Five stars in all categories!!

PROS

The multitude of features, ease of use, engaging experience, no limits, and fair price.

CONS

None

Vendor Response

Hello, Mark! Thank you greatly for sharing your sincere opinion with the capterra community! We are sure it will be useful to anyone who is in need of a quiz making tool. Hope iSpring keeps serving you well ;)

Replied October 2016

Kate

E-Learning, 1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2017

iSpring is a very convenient program. Almost all my needs are met with its help.

The ability to create all sorts of exercises necessary for my classes. It's one of my main instruments.

PROS

I've been using iSpring (especially QuizMaker) for a long time to make tests and exercises (I'm a teacher). I'm very satisfied with this product. Its first advantage is how easy iSpring is to use. Since I am familiar with PowerPoint, I had no problems when I started working in iSpring, everything was clear even at the very beginning. The design is pleasant, too. Secondly, the possibilites are really impressive: anything is possible to create, be it a simple multiple choice test or a complicated exercise with all sorts of questions, levels of difficulty, etc. Thirdly, it's convenient to publish the tests either on one's site (html, flash) or in a Word file. I use both ways, and enjoy them both. My students tested the exercises on their computers and mobile devices (Apple and Android). There hasn't been a single complaint: it works on different platforms and devices. Another good point is the possibility to customize the looks of the test. Maybe it's not the most important feature, but still, it allowed me to make the exercise look very natural on my site, in the same style, in the same colours. Last but not least, customer support is very good. All the issues that I had (there were very few, really) were efficiently resolved. None of my questions were left without attention. All in all, iSpring makes it possible for me to realize all my teaching ideas, so I regard it as one of my best investments and I'm certain I'll go on using it for a long time.

Vendor Response

thank you for your review, Kate! We very much appreciate it. Keep up the great work :)

Replied June 2017

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