All CYPHER Learning Reviews
1-25 of 114 Reviews
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Alphie
Verified reviewer
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Blended Learning Made Easy
My system of teaching the lessons and assessing the students changed when our institution adapted NEO LMS. Before, I am always worried of the suspension of classes and its effect to the flow of the lesson to be delivered but having NEO with me it eliminated the fear of not meeting my class in a face-to-face set up. NEO brings me closer to my students whether we go synchronous or asynchronous.
PROSNEO LMS is very easy navigate. Lessons can easily be done even without the users guide or manual. I really like the customer support because of its efficient and quick response. In terms of grading assessments, I find it easy with the use of its Rubric feature. Before, I used to have a lot of papers to bring whenever I go but with NEO LMS, I just need to pull out my tablet to check the submissions of my students. Lastly, my students are more engaged and they enjoy more because of the gamification feature which other LMS don’t have.
CONSI cannot think of any cons about NEO LMS. Its the perfect LMS for me. I have tested and tried other LMS which are complicated to use. But with NEO, everything is easy. If there is one thing that needs improvement, it would be the mobile app specifically for android devices.
Vendor Response
Hello Alphie, we are glad that you had a good experience with MATRIX! Thank you for your trust and for selecting us as your institution's LMS provider. If you'd like to talk about how we could have improved your experience even more, please feel free to contact your dedicated ACE representative. Kind regards, CYPHER LEARNING team.
Replied October 2022
Donna
Banking, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2018
Overall great product, not so admin friendly
As mentioned, overall the product is great and is doing what we need it to do, so far. It has been a long and slow process getting things off the ground as we are learning as we go since there are no user manuals even for the admin functions. There is still so much more that we want to do and believe MATRIX will be able to, it's just taking the time to figure out how to do it.
PROSThere are a lot of features that can be turned on/off. It seems to have everything we need to accomplish out goals for an LMS.
CONSThere could be better documentation, there are not user manuals at all. Searching for help is time consuming and may not always get exactly what you are looking for. You have to implement a lot of things to discover how they work. Wish the relationship was more of a partnership; we are on our own pretty much until we message for help and that can even take a while to get the response we need. Wish there was someone we could call to get direct answers.
Vendor Response
Hi Donna, thank you for your feedback. We do have user manuals for all types of users: administrators, instructors, and learners. The guides can be found on our website https://www.matrixlms.com/info/resources#section2 or in the platform in the Help Center, under Getting started guides. I hope this helps and please let us know if you need assistance with something in particular.
Replied September 2018
Cailee
Education Management, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
1
EASE OF USE
2
FUNCTIONALITY
2
Reviewed December 2018
Love NEO, but hate NEO LMS (the app)
Love how through apple classroom you can lock students to this app to force them to not cheat on a NEO quiz.
CONSThe app is very glitchy! Sometimes it just shuts down when a student is working in it. Also not all of the quiz features work on the app. The first time students log in to the app is very confusing for them since they have to exactly type in the name of their district.
Vendor Response
We are very sorry for the unpleasant experience you've had using our mobile app. Your feedback is very well noted, and we will ensure that it reaches our Engineering team to fix the issues in our app. If you're still with us, please feel free to contact your dedicated ACE representative about this. Kind regards, CYPHER LEARNING team.
Replied October 2022
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Teacher's partner amidst Pandemic
Overall the partnership between LMS and Teachers or Berkeley, in general, is a blessing amidst the chaos, for we were able to find a partner that help us solve most of the issues and difficulties that we and our students had during the pandemic where face-to-face is suspended, they gave us a platform where we could ensure that students are learning.
PROSNeo LMS or Blink as we call it, have had been with Berkeley during the pandemic up until now that helping us to ease the learning gap between teachers and students. With the use of the LMS, it is easier to embed videos that we use in our lesson, where we could check if they watch it or not with the use of different assessment tools.
CONSThere's no particular least favorite part on my end, for I appreciate every tab, every function of the LMS. What I would suggest is to train us on how to use gamification so we could utilize this part more.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Terrific Flexibility, Affordable, but be prepared to invest learning time
Very Good!
PROSFlexible pricing plans that are reasonable. Has terrific add on features and customization. The tech support is very responsive, thorough, and 24 hours on weekdays. Love that there is an App as a learner choice. Frequent updates enhance my administrator experience regularly.
CONS1) Training aids will get you started but you have to spend a great deal of time, and trial and error in learning to manage your LMS, build courses, etc. 2) I lost some completion data records where there should of been a hard stop warning that this could happen before I made the change. 3) There is no weekend tech support which I would likely use only occasionally. 4) I can't configure slides to move horizontally in a single slide click through fashion. Rather, I have to either load them individually or leave it as a vertical scroll through of the entire deck.
Daria
Arts and Crafts, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Beautiful platform
Stress free experience. I’m always emailed about new assignments, grades and comments. Submissions are easy.
PROSI like this platform more than others I’ve tried. I’ve used Moodle for many years and recently changed schools. Neo is much more user friendly, has beautiful design, and is easy to navigate from desktop or phone. I also like that it allows Face ID to log in.
CONSDidn’t notice any cons except i’d prefer more options for editing text in the discussion.
Reasons for switching to CYPHER Learning
Changed schools
Phill
Verified reviewer
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Awesome next gen digital learning
With a world class solution, the super responsive & customer focused support function make Matrix LMS best of breed!
PROSBeautiful interface - ease of use - mobile responsive - inbuilt gamification - social community - Inbuilt Apps - automation of everything with innovative rules engine - this solution has it all!
CONSCopyright attribution feature would assist with government focused applications
Travis
Verified reviewer
Education Management, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
NEO LMS is great for teachers who have online assignments.
I have been using it for years now and love it.
PROSTech support is supreme. I can give online and offline assignments. I can update/edit projects anytime, anywhere. They are constantly adding new features and refining others.
CONSNavigation is sometimes awkward. For example, getting to 'Notes' for a student, there is only one route.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Review
NEO LMS helped ease the checking of learners assessment. I am able embed my lessons and materials easily.
PROSEasy to navigate. Most features are helpful in the teaching learning process
CONSAttendance feature, needs to add some features like breaking down the dates into grading period.
Manal
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed August 2017
The best student interaction platform
It inculcates many features that transfers the real life classroom into an LMS portal. The last seen sessions of students, the various assignment formats and clear grading system are what I love the most.
CONSIt is very complex to be used, it needs a lot of practise and support to get the actual knowledge of.
Alyssa Jane
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
NEO LMS review
NEO LMS is an excellent platform to use as a virtual classroom as it provides varied assessments and it is manageable.
PROSWhat I admire about NEO LMS is how it is easy to navigate. It also provides different and varied assessments to choose from.
CONSI think one thing to improve in NEO LMS is that students should also be notifed when the teacher gives an assignment using Content Page.
Vendor Response
Thank you so much for your feedback; this is extremely useful for our team. We'd also like to thank you for your suggestions; we'll make sure to keep you posted on further improvements and product updates in the future. Kind regards, CYPHER LEARNING team.
Replied October 2022
Robelei Swain
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
NEO as a tool for online schooling
Giving varied activities and having an organized gradebook makes it very simple to use
CONSAttendance log is not customizable according to the school's desired format.
Vendor Response
Hi Robelei, thank you for taking the time to leave us a review for NEO! We took it into consideration for future improvement on our attendance feature. A quick attendance tip that you may find interesting: you can add attendance as an activity and award points and badges automatically based on the students' attendance. This is a great way to motivate students to be present in your classes. Kind regards, CYPHER LEARNING team.
Replied October 2022
Oscar
Retail, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
VERY USEFUL TOOL FOR MANY PURPOSSES
The experience as admin and teacher has been great. The experience of the students and users has been nice but always with an improvement comment of something that for now it cannot be adjusted. Great platform aldough, it has fullfilled most of the company´s requirements. Thank you.
PROSVery easy to implement, easy understanding of the process to create content, courses, paths, etc. The platforms base is really easy to navigate (admin)
CONSThere are some features that should be editable or personalizable to provide the user a better experience navigating. There is no drag and drop content option or chance the location of widgets, menu, boxes etc. This may give another good experience to the user.
Kim
Education Management
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
NEO is easy to use, delivers what it says it will, and is easily customized.
We get interactivity with the kids and the ability to both do teacher-led and self-paced activities. The adding of standards to assignments and quizzes and the ability to see a master wheel for each student is incredible. The gamification features work perfectly for our gaming and coding focused middle school.
PROSThe ability to apply standards to assignments and quizzes and see mastery wheels for each student based on those standards is FANTASTIC! With our focus on gamification, we can award badges and points, set up leaderboards and more! It's perfect for the unique, highly personalized learning that we focus on in our school.
Karyl Jane
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
User's Point of Review
It's always exciting to create my lessons, activities, and assessment for my student. The awesome features of LMS make it easier for students to learn. It also boost my confidence in presenting my lessons.
PROSI like most the way we can organizer our own lessons and make it interactive. It also allows other websites to be embedded within the LMS.
CONSThe synchronization of lessons are sometimes not functioning.
Julia
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2018
School Use
We use this LMS for our K-12 school for teachers and students. I like the ease of duplicating courses from one year to another and the ability to have multiple teachers per course.
CONSThe calendar doesn't integrate well with iPhones and I've been restricted to desktop/ laptop use. I'd also like to have a better way to give feedback to submissions than what is currently available.
Moshe
Consumer Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed November 2018
Amazing functionality but support is not the best
We used Matrix in my previous job, functionality wise it is one of the best, you can do almost anything you need for you business.
CONSNot the easiest software to use BUT when you get used to it it's great (like most software solutions) the support (at least in our region) was not the best, it took weeks sometimes to get mini bugs fixed.
George
Education Management, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed August 2017
Product works well, pretty easy to use basic functions.. I use it for teaching university classes.
Quick start-up; easy to archive past classes; smooth integration of flipped classroom materials into the system.
PROSAbility to give access to adjunct staff, off-site, and cross department staff to create courses. Nice canvas for creating leasson. Customer support is very responsive and good!
CONSThe online documentation is too simplistic. There needs to be some more advanced documentation for power users or administrators. The options for setting up and administering tests could be improved.
Andrew
Higher Education
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
I have been using NEO since 2011. Great product. Intuitive, provides excellent roi.
Flexibility, stability. Ease of use.
PROSThe flexibility it provides for designing online and blended courses. Ease of use as admin and instructor. Students love it. Great customer support.
CONSI am happy with the software. As an administrator I would like to have the ability to re-activate student accounts.
Shalom
E-Learning, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2022
NEO through a teachers Eyes
There are many things I liked with NEO but to sum it up I would say it made our job more efficient and creative. We were able to give students fun and meaningful lessons with efficiency.
CONSThere were no major issues with NEO. The only thing I can suggest would be to upgrade the offline mode of lessons.
Amber
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
I have had excellent experience with this software!
I like the user interface. The help features and guides are excellent and have helped my staff with the set up of our courses. It is end-user friendly and has been a great tool for instructors and students.
Anonymous
5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2018
Robust, Customizable LMS
It's been an overall positive experience. If given the option to purchase an LMS all over again, I would choose Matrix.
PROSI love that Matrix is very customizable and is basically a blank slate for our needs. We can do nearly anything we need with it.
CONSI don't love that it's not intuitive for everyone in the beginning. I've been using the system for two years and am the main point of contact at my 5000 person organization for the LMS and I still don't know how to use some of the features. A more organized, intuitive interface would be worth slightly more money.
Ranjana
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Improve student experience
Good.
PROSResponsiveness, Pricing, Support Forum
CONSOld user interface Inability to integrate different SSO capabilities e.g Login with Microsoft account (outlook.com)
Reason for choosing CYPHER Learning
GDPR Compliance
Vendor Response
We are glad that you had a good experience with MATRIX. Thank you for your trust! We are happy to let you know that MATRIX is capable of SSO with O365, which will allow you to log in with your MS365 account. Kind regards, CYPHER LEARNING team.
Replied October 2022
Kai
Cosmetics, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Exceptional platform. The Team @ Matrix go Above & Beyond
Satisfied.
PROSVisual Portal Editor & Access/Discount Codes.
CONSUsers once deactivated can't re-do the same course to refresh their knowledge without creating a new account/email.
Cecilia
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed February 2014
An excellent help
I just started using edu20 this year (August 2013), and it is truly a great help for me and my students to keep track of our work. It saves time since they do not have to search for lost handouts, notes about homework, etc. It also saves paper. The tools available - for free! - are amazing: lessons, assignments of different sorts, forums, blogs, and more. The design is neutral and the site fairly easy to navigate and use - though I am sure there are things I have yet to learn to make it easier still. The editing tools for a lesson page are OK but could be easier to use - paragraphing and listing is still tricky, I find, and there is no tabs function, I think, for example - and sometimes when I paste in from a Word document, bits are lost and formatting is altered. Overall, I would recommed edu20 to any teacher who wants to make use of the cloud in teaching, whether you want to put in more time and learn to explore the full possibilities or not, you can always start out fairly quickly with a class and try things out as you go - that is what I am doing and the students seem to appreciate it. We are thankful all the way from Sweden!