Overall, TouchStone Business Systems was already a formidable tool, but with the integration of AI, it's become an indispensable asset for me and our businesses, where Touchstone aims to stay ahead of the competition. It's not just about streamlining operations anymore; it's about foreseeing, innovating, and excelling, and Touchstone helps our business with that.

I've been using Touchstone Business Systems for a while now, and their standard operating system stands out as one of the best I've encountered. I appreciate the seamless integration and user-friendly interface, which makes daily operations a breeze. The system's robustness and reliability have significantly improved our workflow, ensuring consistency and efficiency in all our business processes. The support team is also commendable, always ready to assist whenever needed. I highly recommend Touchstone Business Systems to any business looking for a dependable and intuitive operating system.

NO cons to mention now that AI is implemented into the platform

Got my moneys worth and we can see that as we grow it will continue to keep us on top of our business.

Easy to use but more importantly the way it organizes our business. It's well thought out. The customer support is crucial and the passion the people there have for what they do makes a big difference. That is important to us because a lot of companies out there are not helpful and you have to figure out everything yourself.

Can not think of anything just the time it takes but all systems take time to do it right.

The support by TouchStone is excellent! We have used it successfully to create process driven systems that enable growth and maintain a great culture and maintain consistency.

The best feature is that it provides a platform to create and run a process driven business. This enables growth, consistency, and adherence to the company Mission and culture

Functionality: It can be challenging to learn at first. Requires someone to make a commitment of time and energy to champion its use.

Job definitions are very important, teaching new employees and evaluating their progress in areas such as sales and customer service, and standardization of jobs throughout our organization are all possible with the Touchstone system. The support from the Touchstone cannot be outdone by any other. Weekly tutoring by a Touchstone instructor and web based tutorials are available. Tutorials are updated often. There are also easily accessible examples of other business plans that can be incorporated into a new customer's plan.

The Touchstone system teaches how important structure is in an organization and sets responsibilities for each job level in the dealership. The top managers are responsible for those who work under his/her direction and have methods to evaluate the performance of each employee based on the definition of the job and work plans that fall under that position. Job descriptions are actually all of the processes that are assigned to the position. The system not only defines the jobs but allows management to create work plans that have processes clearly listed in sequential order. The system also allows inserting pictures, documents, links to outside sources and many other techniques into the processes. These make excellent training resources and references for employees if they forget a process. So, the system introduces structure, teaching and assessing methods, and job descriptions in a concise organized easily accessed manner. We have only scratched the surface of all that Touchstone can do for our dealerships. We are striving for standardization of all the jobs at all of the stores so that employees can move from store to store and feel comfortable at each one.

My personal problem with the software is not the software itself but my lack of time to spend on building the workplans that we need. As I engage other managers, I hope to spread some of the duties to others. Then we can proceed much faster with the project. I enjoy adding graphics and examples into each process and the results are great. But it is time consuming for persons like me who have many other duties. Time management is one of the by-products of the system, and I have not mastered that yet. It is worth the effort to have the business organized so that new employees can easily see their duties. But building the system takes time and commitment. However, eventually the system will save everyone time.

Quits a lot of time is needed to set the systems up but after that they are easy to maintain and ensure consistency of our services

The ability to show all of our systems to new (and old) employees and also ensure that everyone works to the same standards.

Nothing. We are happy with everything in it.

It's helping me turn my business into a process driven business that I have more control over. rep has been wonderful to work with.

This software along with the training, helped to take my business from a hard to control business to a process driven business.

While the software must cover a broad array of businesses, I wish it were a little it's help me to turn my business into a more process driven business. I know I have more control over itmore intuitive to use.

I love Touchstone. Extremely responsive to my emails and text messages. You would think they are waiting for my messages, because they respond so fast. [sensitive content hidden] is awesome. No matter when I reach out to her, she is available. Very responsive to setting up training session for me. Thank you so much [sensitive content hidden].

I have looked at several different products, but I always went back to Touchstone. Most companies charge by the number of employees, but Touchstone has one price and you don’t have to worry about that price changing. The system is easy to use and the training is amazing. If you want an one stop shop for your business, Touchstone is the system you want to use. You will not regret your decision to use them.

I cannot thing of one and truly love it

Very good. Now, we have a team working on it, which is excellent.

It is a central hub for the processes, Org Chart linking to the position descriptions, daily activities and training.

The writing of processes is a challenge for me.

The system is easy to use and training is straightforward.

This is difficult to answer as I have not had an experience with the system that was a con.

Working with [sensitive content hidden] at Touchstone was well worth the investment. He understands what it takes to effectively operate a business and they have created the software to help you do it. If you're a business owner or manager struggling with systems and processes I would highly recommend TouchStone Business System.

Nothing I can think of. As with any software program, you have to put the effort in to reap the benefits.

It accelerates building leverage and consistency throughout the organization. i especially like the "already done for you library" that allows clients to leverage what has already been written to accelerate the systems writing.

Can't think of anything. Can't think of anything. Can't think of anything.

Being a small shop, we rely on our technicians to have a guideline to the processes we have put into place.

Allowing associates a key role in their success.

No. Improvements are considered when they are necessary.

I found Touchstone 10 years ago while doing my own research of systems to implement all of the great learning tools and techniques [SENSITIVE CONTENT HIDDEN] outlined in his series of books. And finally I am getting to experience it here, where it is all implemented in a complete system ready to use. Great Job [SENSITIVE CONTENT HIDDEN] & Team!

Having one place to keep all documentation is awesome and frightening at the same time. And we love the library of forms and procedures already created, that helped us to transition more easily.

The most difficult thing for us is taking the time to get familiar with all aspects and to remember to go to Touchstone instead of the myriad of notepads and physical documents (breaking bad habits).

This tool gives you every functionality you would need to centralize and compartmentalize policies and procedures.

It could be made more intuitive, but it is worth the time investment.

100% positive.

I like the hands on training provided by the software creator.

Have not used the product long enough to determine negative aspects.