All Trainual Reviews

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Chad

51 - 200 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2023

Why you should use Trainual

User Profile

Sarah

Verified reviewer

Real Estate, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

So far so good!

Our team has given us really good feedback about Trainual, and it makes a great first impression on new team members.

PROS

It's simple, pretty, and functional. No real complaints.

CONS

There are some nitpicky features and functions that I wish were available or that don't work quite the way I'd want them to. The search functionality gets on my nerves sometimes as it seems to load exactly the search result I'm looking for immediately but then a second later SEVERAL results load and the one I actually want (that's most relevant) jumps further down the list. If you are a speedy clicker and try to click it before the rest of the search results load (like me), it will take you to something completely different as the rest of the results will load right as you click. I do like that it *has* search functionality and when we have had to make wide-sweeping changes it is really nice to be able to hit the enter key and see not just results in whatever category you're in but in every aspect of your company. We have used other comparable software in the past and have never had true search functionality like this before.

Vendor Response

Thanks so much for the great feedback, Sarah! I will be sure to pass this along to our product team.

Replied October 2018

User Profile

Courtney

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Great tool for Team Training

The data may be quickly sorted and searched. Having everything set up ahead of time will make it much simpler to locate the specific concepts you need to grasp afterwards. It's also helpful to be able to monitor your own and your staff's training development.

PROS

Onboarding Time is saved and efficiency is increased as our staff receives continuous training and development thanks to our efforts. Simple interface! The addition of Loom is fantastic. Loom also offers excellent onboarding training materials.

CONS

One potential drawback is that training doesn't make extensive use of gaming techniques, which appear to be crucial in retaining today's workforce.

Reasons for switching to Trainual

With Trainual, we no longer have to worry about losing track of or misplacing the myriad documents that detail our company's policies and procedures in regards to its technical operations.

Vendor Response

Hey Courtney! ���� We're so glad to hear training makes Onboarding and documentation simple & efficient. We'll share your gamification feedback with the team. Thank you for sharing your review. ����

Replied March 2023

Theresa

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Trainual Software Is Best Around!!

It's been awesome - if I ever have a question there is great and FAST support!

PROS

The Learner Portal and Test/Quiz features are my favorite features of Trainual.

CONS

None so far... been using it over a year and they keep adding new features.

Reasons for switching to Trainual

Praxio too clunky not user friendly.

Erica

Arts and Crafts, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed May 2022

Difficult to Use

My time with trainual was a waste of money and time and never quite got usage from it. Almost $1k later, I ended up cancelling the subscription and have ZERO to show for it.

PROS

In theory, it makes the process of onboarding and training easy and efficient.

CONS

The set up process, even with already having the documentation is burdensome and the flow of how to use the software is confusing. There is no real start and finish or defined, or even suggested, workflow. There are tons of integrations, but no suggestions really as to how to best use them or under what circumstances these things would be useful. It is also incredibly expensive to say that it is ongoing expense that will forever need to be paid for the life of your business. Theres no tapering off or build up. It has to be implemented immediately in order to show it's value and does not account for the set up process.

Reason for choosing Trainual

It's already included in my usage account and by simply creating a table of contents, I can get essentially the same functionality that I was supposed to with Trainual.

Vendor Response

Hi Erica - thank you so much for taking the time to review Trainual. We're sorry to hear that the platform didn't meet your expectations, and we appreciate all of your feedback on how we can improve. We're always adding ways to make implementation much easier for our customers, and we're continously adding new content for this. If you ever would like to come back and try us out, let us know and we'll be happy to set you up with resources that'll make implementation much easier. But regardless, we wish the best of luck to you and your business going forward. Thank you for giving us a try!

Replied June 2022

Trinity

Import and Export, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

You need Trainual

I would recommend Trainual to anyone who has a process that impacts others. Whether in a non-profit, business, or community setting.

PROS

Trainual has been incredible for documenting all things you think you will just remember. And better yet keep it organized for those who come after us within a company

CONS

The one thing I will say - for a small company, starting can be tricky. Trainual has been designed for companies of all sizes and there were some kinks to work out for a company as small as ours.

Reason for choosing Trainual

Trainual was easy to use and had lots of help and resources

Reasons for switching to Trainual

Trainual had all elements that were missing from other platforms.

Vendor Response

Thanks for sharing, Trinity. I love how you're thinking of those who will come along after you. That says a lot about you as a person and I admire that! We pride ourselves on helping small businesses and have tons of resources you can access. Please do not hesitate to reach out. From process templates to coaching support - we've got you!

Replied August 2023

Rob

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed August 2023

Trainual Review

PROS

I like that I can take all processes out of my head and write them down, step by step for the team to follow. This has freed my time up greatly. Now the team can refer to trainual.Also, the company structure feature is ace. I can allocate people to roles, then trainual subjects to that role

CONS

I think it is quite good as is. For what we use it for, there is nothing lacking

Suzanne

Construction, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Process management build out and review

Trainual is relatively new to our company and we are still building out the various areas. I like how it builds on itself and the areas can overlap and relate with ease.

PROS

It is highly user friendly and guides you through the modules in regards to building and adding new content. Things are kept simple and straight to the point.

CONS

Integrating users and assigning roles can be slightly confusing or harder to manage.

Shemeka

Legal Services, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Build your team!

PROS

Trainual as a tool is absolutely critical in getting a new employee up to speed on the basics in a way that maximizes overall team productivity; Additionally, the ease of placing how-to's, procedures, processes and other information is a way to store institutional knowledge (and quickly change it) that is easily accessible to everyone in the company.

CONS

The word processing abilities could be more capable. Making a "list" or bulleted items in Trainual is painful. An integration with Microsoft Word would be gold.

Kevin

Accounting, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2023

Good for what we use it for.

Overall, our company has really enjoyed using Trainual and would recommend it to others.

PROS

This program is easy to use and has helped us streamline training for our company since all our employees are remote training and working.

CONS

I don't feel like I know fully what is offered by Trainual. I signed up for TrainualU but haven't been able to utilize it as we have been changing and growing so much.

Tina

Hospitality, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Excellent Product - Highly Recommend

PROS

Trainual is amazing. It's great for onboarding new employees and ensure training compliance virtually.

CONS

Nothing, all positive things about trainual. Thanks!

Anonymous

501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Just what our company needed!

Overall, Trainual is something that every company needs, big or small. It's important to have a process where you can train your employees and then test them to see if they understood what they just learned. Trainual helps you do that with ease and helps your whole team get up to speed at the same time.

PROS

Trainual allows you to easily create a way for your employees to learn of a new subject and then they can take a test to get tested on their knowledge of the subject after going through the training materials. For our large company, it allowed us to get our employees certified, so that we felt confident that they knew the new information on the new product we were rolling out.

CONS

There are no cons that I have been able to find.

Reason for choosing Trainual

Trainual had everything we needed and we will never go back to another training program again!

Vendor Response

Thanks for the review -- Happy we were able to help get your team up to speed!

Replied May 2019

Cortney

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2022

The Thing You Didn't Know You Needed!

We absolutely love Trainual: as a company, a team, and a product. It has become the foundation of our company and the place that we are working so hard to get all of the information. As we build this plane while flying it, we appreciate how easy it is to write down what we are doing so it is easier next time. Prior to Trainual, sometimes I felt like MacGruber holding things together with a paperclip and a gum wrapper based on my memory or other team member's institutional knowledge and now we can capture it all, sometimes in the moment. We plan to be using Trainual indefinitely.

PROS

There are many things that I like the most about this software that have to do with features, but I think the features would not be useful if the platform wasn't designed with a foundation of a solid understanding of how small businesses function and scale. So, to start with, I love the philosophy and approach of Trainual as a company and the team as humans. Trickling down from there, the platform is designed that way - it is clear it is flexibly designed, but kept intuitive, and thoughtfully updated with feature requests that have the greatest impact across their users. The organization of the content makes it easy to jump right in to get something created along with the template gallery helping to streamline it all.

CONS

I have two suggestions that are specific to how we use the platform, and I have submitted these are requests so I know they are in the hopper: 1) make the directory accessible through the mobile app. Often times when we hire new people, that is what we want them to be able to access and they are doing everything from their phones before they are in our workplace. 2) update the time stamping to track each time a subject/topic/step is completed for each employee. More Specifically, when you have to provide documentation to the department of labor for unemployment claims they may request evidence of the days/times that you asked someone to complete and then review a policy. In trainual, only the reviewed date is saved so you lose the evidence of the initial completion date. We have been in this pickle twice, and I would like to not to have to track all completions and reassignments outside of Trainual for compliance reasons.

Reason for choosing Trainual

Google classroom wasn't yet an app in google gsuite (now workspace) so we went with Trainual!

Jennifer

Real Estate, 51-200 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Efficient and Engage Training Option

Trainual allows me to easily create and manage training materials, track employee progress, and ensure that everyone is up-to-date on the latest company policies and procedures. One of the standout features of Trainual is its user-friendly interface, which makes it easy for even non-technical team members to create and update training content.Another key benefit of Trainual is its ability to streamline the training process, reducing the amount of time and resources required to get new hires up to speed. With Trainual, our comprehensive training programs cover everything from onboarding to ongoing professional development, while tracking employee progress and completion.

PROS

Trainual allowed our company to finally have ONE place to store training collateral. The user interface is friendly and functional, with features that appeal to all learners. I love the option to embed video, something we could never do with stand-alone PDFs. I also value the search that allows me to find every training piece with keywords. When we complete quarterly/yearly audits this allows me to easily locate all items that need to be updated.Lastly, I love being able to parcel training out and not overwhelm new hires with all content at once. Our training modules allow me to give them only access to that day's material, which is topic specific. This allows me to create a learning journey for them at the pace they need.

CONS

The testing process. I like the idea of testing employees, but being allowed to retake a test immediately after not passing leads the employee right back to the quiz, where they then try to guess the answer based on elimination. I would like to see the option when we build tests to link it back to the step in the process that is where the answer resides. Then when the user misses that question they are routed back there to actually re-read the content for the answer.

Reason for choosing Trainual

While we did not use an alternative product before, we were locally storing training materials on our own intranet. Due to the intranet placement in WordPress, we could not give many people access. That meant our WP team was managing our training content, this included not only storage but updating. This was not ideal. We were also not able to create the training journeys that Trainual supports.

Ahmed

Construction, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Useful for ensuring that the organization's employees acquire the required skills and experience

With the help of Trainual, we efficiently completed all the necessary training. In addition, we ensured continuity of learning, improving the quality of communication between senior management and their employees, which makes assessments done with complete transparency.

PROS

Trainual is an excellent tool for training and learning industry best practices because it ensures that all employees have received all relevant instructions, handouts, and training programs designed for their roles. I'm grateful for all the ways I can create the system to speed up the integration process with the rest of the team and get new employees up to speed faster. The tools are great because management can evaluate employee performance completely verbally. The ability of senior management to manage the organizational structure, as well as to organize the relationships between the different departments and to establish functional partnerships between them, is a precious asset provided by Trainual.

CONS

Trainual is adaptable to the needs of any organization, has a user-friendly interface, is generally easy to use, is pleasant for employees, and offers enough customization options to ensure that all relevant information reaches employees promptly.

Ehren

Automotive, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Excellent method of keeping any sized team up to date!

Very positive, rarely an issue from your apps or programs and the one time I did have trouble it was resolved promptly.

PROS

Most useful is the simplicity and ability in sending specific trainings to specific members. If someone is struggling in one area we simply reset their training and go back over it with them. We are looking forward to teams so we can begin doing this by group as well!

CONS

Really need to be able to categorize members into multilayered teams for ease and precision in what is being sent to train on.

Reason for choosing Trainual

We look to partner with companies that share and live out ours, safe caring and fun. We find Trainual absolutely lives these values for their employees and we find that ensures our needs will be cared for as well. This is a major selling point for Camel Express CW.

Vendor Response

Thanks a bunch for your awesome feedback, Ehren! We're happy to hear that you find Trainual's simplicity and the ability to send specific trainings to individual members most useful. And we totally understand your need for categorizing members into multilayered teams, and we're excited to let you know that team grouping enhancements are coming soon! It's fantastic to know that our shared values of safety, care, and fun align with yours. We appreciate your kind words and for including us as part of the Camel Express CW team!

Replied May 2023

Duane

Real Estate, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

Trainual = Scalability

Overall it has done what we have needed. It will allow us to be more systematic and provide resources for our employees.

PROS

Simple to use once you integrate LOOM. Once everyone starts using it the ease is even easier.

CONS

It would be great to be able to track overall training flow or steps with training candidates with both in-person and online training all on the TRAINUAL platform.

Reason for choosing Trainual

Ease of use and mobile app capabilities.

Vendor Response

Hi Duane! Thank you so much for this awesome review of Trainual :) We're stoked to hear that you really like the Loom integration and that it's helped your business scale up. And thank you for the feedback about tracking overall training flow within Trainual. I'll pass this on to our Product Team as we are always looking for ways to improve. In the meantime, let us know if you ever have any other feedback, and we'll be happy to hear it! Thanks so much again, and we're excited to continue to work with you!

Replied June 2022

Sean

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Priceless Tool for Streamlining and Growth

Extremely positive. The tool flat out works. It's something that you get out what you put in. My recommendation for anyone looking into it is to have a strong plan and a devoted 'Trainual Champion' devoted to the buildout and implantation of the platform.

PROS

Trainual is far and away the best value for any platform we have used. It's hard to determine what's more impactful, the cost savings or the added revenue generated from staying organized and properly training our people. I strongly recommend this tool to anyone wanting to scale their business in a healthy and sustainable way.

CONS

The cons I experience are items the Trainual team is working on developing. Not many negatives to this technology.

Reason for choosing Trainual

Cost, ease, functionality, and the fact that they are a company HQed in the same state as us.

Vendor Response

Hello Sean! Thank you so much for taking the time to leave such a thorough review of your Trainual experience. We truly appreciate the kind words and are thrilled to hear that our software has been impactful to your business, from savings to training efficiency. We're always here if you have additional feedback or questions!

Replied September 2020

James

Construction, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY