The Mortgage Office software


145 reviews(5.0/5)
145 reviews(5.0/5)

The Mortgage Office is a loan servicing solution designed for companies of all sizes. It offers loan tracking, payment processing, document storage, workflow automation and reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and caters to hard-money lenders, loan servicers, note servicers, cities, municipalities, banks, credit unions and private lenders.

The Mortgage Office features loan tracking, which allows users to track loan charges, interests and advances. Users can also assign multiple funding sources for loans and send automated emails for borrower bills and statements.

The Mortgage Office features adjustable rate mortgage (ARM) tools, complies with the Real Estate Settlement Procedures Act (RESPA) and offers QuickBooks integration. This integration allows users to automatically export data and prepare accounting reports such as accounts payable, accounts receivable and bank reconciliation.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic)

145 Reviews of The Mortgage Office

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  • Eric from Sombrero Capital

    Number of employees: 11-50 employees

    June 2018

    The Mortgage Office is very capable software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I most value The Mortgage Office's versatility and capabilities. I service many thousands of loans very easily from the software.

    Cons

    I would say the most troublesome area of this software is related to certain custom reports, you must be familiar with SQL or Crystal Reports to accomplish certain things.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Garrett from The PNL Companies

    Number of employees: 11-50 employees

    May 2018

    Plug and Play; All our loan servicing needs were immediately met with little initial setup or cost

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Plug and Play; Powerful servicing tool that is easy to understand, navigate, and function. Also is great come tax time.

    Cons

    I wish it had a more thorough way of tracking Real Estate Taxes on borrower's collateral. I know insurance has its own tab. A Real Estate Tab would be helpful with current updated valuations, due dates, links to Assessor, etc.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michela from Home Tax Solutions

    May 2018

    Great tool with even greater reliability and functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - User friendly, easy to train new hires
    - Smart views are a great tool for collections
    - Emailing from TMO is easy

    Cons

    Can get a little pricey with the additional features you may need to have it run exactly how you want.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Judy from CRG Mortgage Investment Corp.

    Number of employees: 2-10 employees

    May 2018

    Great Program

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    statements, ability to sort specific information on files. Professional payout statements, good support.

    Cons

    Having to delete most recent transactions to correct a posting - would like the ability to correct an entry easier.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ben from DPI, Inc.

    May 2018

    User friendly, time saving CRM that we couldn't function without.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    From managing our loans to accounting functions all the way down to detailed payment coupons this system really does it all. We've been using it for over 5 years and are very happy with it.

    Cons

    Technical support when we first started was on the weak side but that has been addressed and is now second to none.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • James from Atlanta Private Lending, LLC

    April 2018

    Huge help for me to streamline my business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability it has given me to focus on making deals and not updating 100 different spreadsheets. I was working between spreadsheets daily, updating new loans, draws , and investor payments. Having this all in one place has been a game changer!

    Cons

    Not much to complain about, really like it a lot. We have found a few kinks in the system as far as reporting and payment but we generally have found a work around and most of it was probably user error and just getting to know the system!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from Budget Mortgage Corp.

    April 2018

    Have used this software for 7 years, works very well, we have had very few issues.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Excellent handling of Trust Accounting. You can sell a loan to multiple investors, assign any percentage you want, and program handles split payments perfectly. have never had a problem with an investor check in 7 years. Customer support is also excellent (although I rarely use it).

    Cons

    Would like to see a more automated way to print borrower letters and statements by selecting one option (for instance) "Print Today's Letters" rather than printing letters separately.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from Cornerstone of Recovery

    Number of employees: 51-200 employees

    April 2018

    The Mortgage Office is extremely user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Tracking and Auditing support.

    Pros

    Ease of use. Availability of numerous reports that are very helpful with Audits and tracking private pay patients with our facility.

    Cons

    I have not had any problems with The Mortgage Office software...early on I only had to contact Customer Service a time or two and they were extremely helpful.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anisa from Advanced Capital Corp.

    March 2018

    Long time user, first time reviewer. Stable, reliable tool. Strong support. Clean audits.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For what's out there, this tool works well. As far as I can see there is no holistic product that manages the lending side of a MIC, the capital side of a MIC, robust and standard accounting tasks (financial statement generation) and exempt market issuance. But this one works really well at getting me data that can be imported into the accounting system with minimal fuss and high accuracy. The more we use it and learn about it, the more time this tool creates for our MIC team.

    Pros

    Really like the ability to save customize fields and save query views as spreadsheets. Really like the ability to save reports and letters as spreadsheets (or .pdfs through the platform vs. via print to .pdf menus). Good audit trails for reports, changes, statements, etc. We're now learning how to better manage dates to result in reports that balance to our accounting program -- pretty good. Would have loved to have known that sooner. Support team are on site with the company and are well informed as to how the platform works -- pretty decent turnaround time for a company on the other side of the continent. I have a healthy respect for the support team's skills and knowledge.

    Cons

    Would love to have a hosted customer wiki or bulletin board where users could share tips and tricks. Would love to receive an email weekly with tips and tricks, did-you-know, or other implementation hints. Would love more information about stuff like how custom fields are added to the merge field list in custom letters -- using for years and just learned this. Tell us more about the nuances for customization and let us talk to each other and I think you'll have users for life.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dianne from Pensacola Habitat for Humanity

    Number of employees: 11-50 employees

    March 2018

    The conversion from our previous software, training and implementation was a breeze.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Efficiencies are key to a great team. This software allows my team to manage the easier aspects of the job quickly and easily leaving them more time to focus on other projects.

    Pros

    The Escrow Analysis, Payment Application, Conversation Logs, Statements and Past Due Notices. The ability to reformat our communication to customers quickly and easily. The entire software package has made our mortgage management efficient and accurate.

    Cons

    It's not necessarily a con but would love to have an adhoc reporting tool. Some of the fields have no reporting tools embedded in the software and I would love to be able to pull them out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Loren from The Chickasaw Nation

    Number of employees: 10,000+ employees

    March 2018

    Remarkable

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I get precision in all my numbers. I am confident to hand over a statement to a client.

    Pros

    The attachment tab is my favorite. This may seem small and irrelevant but I can keep up files for each loan with their information. The F1 key is also my best friend. This keeps me from wondering for hours wasting my time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Annalisa from ZINC Financial

    February 2018

    I enjoyed the 2 day training. The instruction was easy to follow and very detailed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is user friendly and easy to navigate through. I was impressed with the shortcuts to save time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    February 2018

    A true revelation for those in the private money lending industry.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has given our company the tools needed to service our growing portfolio with ease.

    Pros

    The flexibility of customizing the various features to fix any private lending business model. The Mortgage Office is constantly evolving and fills many needs all in one.

    Cons

    It can be costly to get going. There are a lot of different add-on modules that may be needed to get the software to perform what you want it to.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Todd from ZINC Financial

    February 2018

    The software simply works and does exactly what it should do with no bugs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease, accuracy, long established Vendor. product is the best in this class by far and we have used 2 others.

    Cons

    up front Cost is too high. Vender requires ongoing monthly maintenance fees which can get expensive.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ron from City of El Cajon

    December 2017

    Love this software as it's full service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that we could do quite a bit of tasks in keeping track of extensive loan portfolio. I like the new features that we included that allow us to communicate with customers via email / text messages. It's pretty comprehensive and easy to send letters.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Emiliano from ZAPATA Companies

    December 2017

    Let's keep things simple: TMO is the best, period.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The TMO team has a comprehensive understanding of our business, the expertise and extensive knowledge of real estate investments, and the mortgage industry which is highly necessary in this industry. What makes this company to be the best its their people. They are the greatest asset of this firm. They are a team of professionals who work hard, strive for professional growth and find innovative solutions for their customers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sandra from Southern Title

    Number of employees: 51-200 employees

    December 2017

    Complete & Powerful Software Program with add on Modules giving you options to expand your services.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software handles all aspects of Loan Servicing within the program. The integration of the different modules makes using the program seamless. I have used several Forms Design programs in the past and the Custom Letters & Reports program is well designed and extremely east to use.

    Cons

    I have been involved in writing a custom Collection Program, integrating an Accounting Program with other Loan Servicing Software as well as using other Loan Servicing Software for 27+ years and by farm The Mortgage Office is the BEST. To answer your question what I like least about the program is that it is a Massive and covers every aspect of Loan Servicing; which makes it the BEST of programs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jessica from Southern Title, Inc.

    Number of employees: 11-50 employees

    December 2017

    Very detailed software, plenty of add on features as your company grows.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better loan tracking, up to date web publishing for our clients. Notifications for direct deposit transfers, amortization and history reports with ease.

    Pros

    The ease of use, the software can be used for big and small companies and is not limited to a specific type of loan service. Fast response to questions and patient tech service help.

    Cons

    Limitations to tasks on one account at a time. If you are working on an account and need to stop and address another account you must exit your current project to start the new task and then reopen to go back. This is a double edged sword though, if you did not close out the current task to open a new one there is a greater chance of mistakes.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • helen from Socotra Capital

    November 2017

    Wonderful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how this software is pretty straightforward and easy to use. It also has a help button that is useful.

    Cons

    There are some minor things that it can't do for example, there is no "undo" button when reconciling.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cecelia from Neighborworks Sacramento Region

    Number of employees: 11-50 employees

    November 2017

    I am a new to The Mortgage Office software and the training was very informative.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Knowing how each aspect of the software to my advantage in servicing my homeowners. The benefit of my homeowner and investors having the ability to review the status of the loan and history. It is also user friendly.

    Pros

    I like how each aspect of the system work. I like the online service for the customers & investors. The escrow analysis and the fact that the 1098 can be sent out with a service . I also like The Mortgage Office because it is live and not a dinosaur which I am currently using. Not a lot of manual work with the system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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