The Mortgage Office is a loan servicing solution designed for companies of all sizes. It offers loan tracking, payment processing, document storage, workflow automation and reporting functionalities within a suite. The product is available both in cloud-based and on-premise deployment options and caters to hard-money lenders, loan servicers, note servicers, cities, municipalities, banks, credit unions and private lenders.

The Mortgage Office features loan tracking, which allows users to track loan charges, interests and advances. Users can also assign multiple funding sources for loans and send automated emails for borrower bills and statements.

The Mortgage Office features adjustable rate mortgage (ARM) tools, complies with the Real Estate Settlement Procedures Act (RESPA) and offers QuickBooks integration. This integration allows users to automatically export data and prepare accounting reports such as accounts payable, accounts receivable and bank reconciliation.



149 Reviews of The Mortgage Office

Overall rating

4.83 / 5 stars

Filters:

Showing 1 - 20 of 149 reviews

January 2019

Rhonda from The Norris Group

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

The Mortgage Office has been software we have relied on for approx. 13 years now

Our company has use the software for approx. 13 years now. Was such a great move to switch to TMO. After going to TMO, it made easy doc typing and printing, Processing payments and payoffs simpler, merging our own docs, and just was a better program setup.

Pros

Years ago we would process checks for payments. Using the ACH payment process has saved tremendous time and is easy to process. Easy to Navigate, many options and even though prefer more mail merge fields, having mail merge capability is still great. For our business this software seems to have been the best fit from any other out there.

Cons

I have never understood why the fire insurance expiration reports go out after insurance expired. We have a process setup in our letters to email or mail out notices prior to expiring. The software we used prior to TMO was setup where letters are sent ahead so not sure why letters go after expired as our loans need to have current insurance. Would also like more mail merge fields.

January 2019

Bill from Community Business Lenders Service Company, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

January 2019

Best fit for our company

So far our experience has been very good with TMO. They have been very responsive and flexible with some of our unique needs.

Pros

The ability to automatically debit loan payments via ACH, automatically post the loan payments and then push out the payment splits to all of our participants via ACH was critical for us and TMO delivered. Additionally, the software is built to serve smaller loan originators and servicers like us as opposed to other systems that are more geared toward larger users like a bank or credit union. We also felt that the software was more intuitive that others we had demoed.

Cons

We are just in the process of installing it so we haven't had an opportunity to really use it yet. The single biggest con we are aware of is that the software lacks open API's which will make it a little more difficult to integrate with our other systems.

December 2018

Peggy from CSL Financial LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

The Mortgage Office (TMO)

Pros

The Smart View Option. I can now sort accounts by days past due for easy reporting.

Cons

That the Trust Balance includes any funds in reserve as well as escrow.

October 2018

Freddie from Business Loan Capital, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

The Mortgage Office

The Mortgage Office has made my loan servicing process much faster and much more efficient. I can now run all kinds of statements in a matter of seconds.

Pros

The Mortgage Office is easy to use and with the remote desktop feature it makes it easy to access my information from any computer.

Cons

Would like a little more customization on the payment statements.

June 2018

Eric from Sombrero Capital

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

The Mortgage Office is very capable software.

Pros

I most value The Mortgage Office's versatility and capabilities. I service many thousands of loans very easily from the software.

Cons

I would say the most troublesome area of this software is related to certain custom reports, you must be familiar with SQL or Crystal Reports to accomplish certain things.

May 2018

Garrett from The PNL Companies

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Plug and Play; All our loan servicing needs were immediately met with little initial setup or cost

Pros

Plug and Play; Powerful servicing tool that is easy to understand, navigate, and function. Also is great come tax time.

Cons

I wish it had a more thorough way of tracking Real Estate Taxes on borrower's collateral. I know insurance has its own tab. A Real Estate Tab would be helpful with current updated valuations, due dates, links to Assessor, etc.

May 2018

Michela from Home Tax Solutions

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great tool with even greater reliability and functionality

Pros

- User friendly, easy to train new hires
- Smart views are a great tool for collections
- Emailing from TMO is easy

Cons

Can get a little pricey with the additional features you may need to have it run exactly how you want.

May 2018

Judy from CRG Mortgage Investment Corp.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great Program

Pros

statements, ability to sort specific information on files. Professional payout statements, good support.

Cons

Having to delete most recent transactions to correct a posting - would like the ability to correct an entry easier.

May 2018

Ben from DPI, Inc.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

User friendly, time saving CRM that we couldn't function without.

Pros

From managing our loans to accounting functions all the way down to detailed payment coupons this system really does it all. We've been using it for over 5 years and are very happy with it.

Cons

Technical support when we first started was on the weak side but that has been addressed and is now second to none.

April 2018

James from Atlanta Private Lending, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Huge help for me to streamline my business

Pros

The ability it has given me to focus on making deals and not updating 100 different spreadsheets. I was working between spreadsheets daily, updating new loans, draws , and investor payments. Having this all in one place has been a game changer!

Cons

Not much to complain about, really like it a lot. We have found a few kinks in the system as far as reporting and payment but we generally have found a work around and most of it was probably user error and just getting to know the system!

April 2018

Michael from Budget Mortgage Corp.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Have used this software for 7 years, works very well, we have had very few issues.

Pros

Excellent handling of Trust Accounting. You can sell a loan to multiple investors, assign any percentage you want, and program handles split payments perfectly. have never had a problem with an investor check in 7 years. Customer support is also excellent (although I rarely use it).

Cons

Would like to see a more automated way to print borrower letters and statements by selecting one option (for instance) "Print Today's Letters" rather than printing letters separately.

April 2018

Michael from Cornerstone of Recovery

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

The Mortgage Office is extremely user friendly

Tracking and Auditing support.

Pros

Ease of use. Availability of numerous reports that are very helpful with Audits and tracking private pay patients with our facility.

Cons

I have not had any problems with The Mortgage Office software...early on I only had to contact Customer Service a time or two and they were extremely helpful.

March 2018

Anisa from Advanced Capital Corp.

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Long time user, first time reviewer. Stable, reliable tool. Strong support. Clean audits.

For what's out there, this tool works well. As far as I can see there is no holistic product that manages the lending side of a MIC, the capital side of a MIC, robust and standard accounting tasks (financial statement generation) and exempt market issuance. But this one works really well at getting me data that can be imported into the accounting system with minimal fuss and high accuracy. The more we use it and learn about it, the more time this tool creates for our MIC team.

Pros

Really like the ability to save customize fields and save query views as spreadsheets. Really like the ability to save reports and letters as spreadsheets (or .pdfs through the platform vs. via print to .pdf menus). Good audit trails for reports, changes, statements, etc. We're now learning how to better manage dates to result in reports that balance to our accounting program -- pretty good. Would have loved to have known that sooner. Support team are on site with the company and are well informed as to how the platform works -- pretty decent turnaround time for a company on the other side of the continent. I have a healthy respect for the support team's skills and knowledge.

Cons

Would love to have a hosted customer wiki or bulletin board where users could share tips and tricks. Would love to receive an email weekly with tips and tricks, did-you-know, or other implementation hints. Would love more information about stuff like how custom fields are added to the merge field list in custom letters -- using for years and just learned this. Tell us more about the nuances for customization and let us talk to each other and I think you'll have users for life.

March 2018

Dianne from Pensacola Habitat for Humanity

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

The conversion from our previous software, training and implementation was a breeze.

Efficiencies are key to a great team. This software allows my team to manage the easier aspects of the job quickly and easily leaving them more time to focus on other projects.

Pros

The Escrow Analysis, Payment Application, Conversation Logs, Statements and Past Due Notices. The ability to reformat our communication to customers quickly and easily. The entire software package has made our mortgage management efficient and accurate.

Cons

It's not necessarily a con but would love to have an adhoc reporting tool. Some of the fields have no reporting tools embedded in the software and I would love to be able to pull them out.

March 2018

Loren from The Chickasaw Nation

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Remarkable

I get precision in all my numbers. I am confident to hand over a statement to a client.

Pros

The attachment tab is my favorite. This may seem small and irrelevant but I can keep up files for each loan with their information. The F1 key is also my best friend. This keeps me from wondering for hours wasting my time.

February 2018

Annalisa from ZINC Financial

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

I enjoyed the 2 day training. The instruction was easy to follow and very detailed.

Pros

The software is user friendly and easy to navigate through. I was impressed with the shortcuts to save time.

February 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

A true revelation for those in the private money lending industry.

It has given our company the tools needed to service our growing portfolio with ease.

Pros

The flexibility of customizing the various features to fix any private lending business model. The Mortgage Office is constantly evolving and fills many needs all in one.

Cons

It can be costly to get going. There are a lot of different add-on modules that may be needed to get the software to perform what you want it to.

February 2018

Todd from ZINC Financial

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

The software simply works and does exactly what it should do with no bugs

Pros

Ease, accuracy, long established Vendor. product is the best in this class by far and we have used 2 others.

Cons

up front Cost is too high. Vender requires ongoing monthly maintenance fees which can get expensive.

December 2017

Ron from City of El Cajon

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Love this software as it's full service

Pros

I like that we could do quite a bit of tasks in keeping track of extensive loan portfolio. I like the new features that we included that allow us to communicate with customers via email / text messages. It's pretty comprehensive and easy to send letters.

December 2017

Emiliano from ZAPATA Companies

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Let's keep things simple: TMO is the best, period.

Pros

The TMO team has a comprehensive understanding of our business, the expertise and extensive knowledge of real estate investments, and the mortgage industry which is highly necessary in this industry. What makes this company to be the best its their people. They are the greatest asset of this firm. They are a team of professionals who work hard, strive for professional growth and find innovative solutions for their customers.