All Acumatica Cloud ERP Reviews

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User Profile

Elizabeth

Verified reviewer

Retail, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2023

Acumatica – a powerful Cloud-based ERP System

If there is a feature that is not available, the Acumatica marketplace is there to help you find a certified partner to integrate a solution. And if you already have a solution, Acumatica's robust API makes integration very easy, it has very good integations with other software.

PROS

I like that Acumatica is a cloud based platform, in all this time I have used it I can say that it offers incomparable flexibility. Being able to manage finances and pay bills from anywhere in the world is a huge advantage for me. What I like the most is how customizable and modular the plaform is. You can choose the modules you need and adapt them to fit your specific requirements

CONS

The only drawback I find with this platform is that it doesn’t have a mobile version that facilitates its use, everything has to be done from the platform.

Reasons for switching to Acumatica Cloud ERP

it has better integration

Rich

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed August 2023

An average ERP system - may be worth spending more for a premier brand

The system was oversold and our management team is now suggesting we shift to a more prominent brand.

PROS

Having a native cloud based software is an advantage.

CONS

CRM is terrible and requires significant user input to generate important data. Manufacturing module is sold as robust but lacks several key features. Software requires significant "customization" to be impactful, user must verify that "customization" still works after every upgrade which is time consuming. Service Support module seems new and has required significant time to implement.

Reason for choosing Acumatica Cloud ERP

Initial cost was attractive but software was oversold with its capabilities. While upfront and monthly costs are important, companies should consider hidden costs from time consumption, slow rollout of "customization" and extremely high storage costs.

Omer

Construction, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed September 2020

Most expensive cheap ERP

Pay a little more get way better results..we spent a fortune on customizations for basic features of other programs.

PROS

After we spent almost same money as we paid for this program, we realize we could have purchased something better. Money we spent for customizations for things we assumed should be standard is crazy high and still not functioning..we have 50+ users and inventory is a mess, purchasing is a mess,..

CONS

What you purchase out of box is not a functioning basic program..dont fall into price on the box..at the end you will spend same money as other expensive programs and result will be better and you will be less irritated.

Reason for choosing Acumatica Cloud ERP

not paying per user was the only reason..

Vendor Response

updated 4/26/22-Thanks for continuing to work with Acumatica and your Partner team to make the most of your Acumatica solution investment. We continue to make improvements that customers ask for to enhance the user experience and provide best-in-class functionality. We appreciate your feedback and are thankful to have you as a valued Acumatica customer. - Kim @Acumatica. *** Thank you so much for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com

Replied April 2022

Allen

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

ERP that creates value for the company!

We needed real ERP processes coming from a Hybrid solution of point to point software system. This system allows us to follow process strings.

PROS

Many processes are streamlined and delivered with documentation and unique added features not normally provided by ERP vendors.

CONS

Some of the error messages are still being developed so they can be archaic at times. (not a lot).

Reason for choosing Acumatica Cloud ERP

Cost and supportability.

Reasons for switching to Acumatica Cloud ERP

Needed a better, more supported system.

Kelly

Market Research, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed March 2020

Acumatica Review - (includes Project Accounting module)

Being able to analyze all project costs (including labor) has been a huge eye opener for management.

PROS

Project accounting module - labor & costs can be applied to each project and compared to initial budget to see what went right and what went wrong

CONS

Dashboarding functionality - I am not a programmer - I don't understand the generic queries required to program the dashboards and have to pay our consultants to create them etc. I don't have the problem with spending the time doing it but my mind does not work that way. Very inefficient when I need to play around to get what I want then explain to some one else how I want it.

Reason for choosing Acumatica Cloud ERP

Acumatica Cloud did everything we needed it to do. It was much more user friendly and more cost effective.

Reasons for switching to Acumatica Cloud ERP

MAS 500 was becoming obsolete and limiting.

Vendor Response

Hello - A big thank you for sharing your feedback on Acumatica with a review on Capterra! The feedback is very valuable as we work to enhance the solution. Thanks!-Kim

Replied April 2020

Michael

Import and Export, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

A sophisticated system to grow by.

Overall Acumatica has provided BMT with a state of the art ERP/information system which has allowed us to execute flawlessly all information by division, measure our activity, forecast profitability, and maintain all necessary information to run our business. It was Nexvue's support and expertise that made Acumatica the system we have today, and we could not have done it with out them.

PROS

In certain aspects the software allowed for enormous flexibility. Item classes and Financial Sub-\Accounts. Open Architecture for creating modifications. We created a fairly large number of modifications, written and implemented by Nexvue, that turned Acumatica from a really good system to an exceptional one.

CONS

Out of the box, importing, Transportation and Logistics were weak. We created a Voyage Maintenance module. Freight in and Freight out System enhancements.

Reason for choosing Acumatica Cloud ERP

Unknown

Reasons for switching to Acumatica Cloud ERP

SL was no longer being supported, and SL did not meet our needs.

Bruce

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Quality Software

Very Happy. They are responsive and pretty easy to work with

PROS

The ability to find the information we need when we need it

CONS

The only things I would like to see changed / added are reports. I do not like the way that the reports need to be built. I know that Acumatica is adding reports and I am happy to wait until they are done.

Reasons for switching to Acumatica Cloud ERP

Accountmate was out of date, old and slow. All options going forward did not look like they had really built a new software solution for the Cloud but had tweaked 20 year old software that was already on it's last leg.

Vendor Response

Thanks, Bruce, for leaving your review on Capterra. We really appreciate you taking the time to share feedback! You are correct, the team is always working to add more out of the box reporting and role dashboards so stay tuned there! Happy to be working with you as a great Retail customer! - Kim, Acumatica

Replied April 2022

User Profile

Becky

Verified reviewer

Hospital & Health Care, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Acumatica, the incredible ERP system

I enjoy being a part of the Acumatica community, and I find their ability to automate processes through business events, import scenarios, and workflows using low- or no-code to be particularly impressive.

PROS

When it comes to business software, Acumatica is without peer. The system is fantastic, and because it exists in the cloud, it can be accessed from any device at any time. It's easy to use, and you can tweak it to meet your specific requirements.

CONS

This module for fixed assets is insufficient. Converting a transaction to an asset is cumbersome and inconsistent with posting in the right time periods. As a customer, I hope the screens associated with my service contract get updated in the near future.

Reasons for switching to Acumatica Cloud ERP

We now have fully integrated accounting for the first time. Examine possible avenues for process automation (the "accelerate" part). You simply need such a powerful system to manage a complex business in a far-flung setting.

User Profile

Audrey

Verified reviewer

Information Technology and Services, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2023

Excellent ERP solution that scales with a business

With Acumatica, we've been able to enjoy simpler procedures, a significant boost in productivity, and enhanced data management. Acumatica's amazing automation features allow us to streamline our business processes, imports, and workflows.

PROS

When it comes to managing finances, operations, and customer connections, it is one of the best ERP programs available. Since it is hosted in the cloud, setting it up is a breeze.

CONS

Although it has evolved and added features over time to become a comprehensive resource, it still falls short in several key areas, necessitating the exploration of complementary solutions that come at an additional cost.

Reasons for switching to Acumatica Cloud ERP

It has been crucial to the organization's administration; by automating a number of procedures, transactions, and import scenarios, it has helped us better our everyday work, our connection with clients, and even save us some valuable time.

ALBERT

Electrical/Electronic Manufacturing, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed November 2023

good software , but need to have a trainings to use it

PROS

has a lot of features and one stop shopping

CONS

log in and password reset has weak info and hard for you if forgot the password

Vendor Response

Hello Albert, Thank you so much for sharing your feedback on Acumatica. We'd love to have someone from our product/customer success team get in touch with you to go over any concerns and provide training resources.

Replied December 2023

Ed

Construction

Used less than 2 years

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2015

Great Cloud ERP System with an open source

PROS

Access data anytime from any device anywhere around the world via an internet connection with a consistent real-time visibility. All users can access and input data into a centralized data store which puts consistent updated information at everyone’s fingertips instantly. the flexibility: Easily scale resources up or down as needed without making a major investment decision. Cloud ERP software will remain current with automatic updates as part of your Cloud ERP service contract making it easier to take advantage of new capabilities. More Responsive Service and Support: Cloud vendors provide more detailed information to Cloud ERP users at every service level and are more motivated to provide the best customer support. Faster Time-to-Solution Value: When using public cloud models, businesses don’t have to buy and deploy infrastructure which allows them to be up and running with their Cloud ERP system much more quickly. Minimized Financial Risks: Reduce upfront capital spending on technology infrastructure and the option of subscription software licensing thus further minimizing financial output and risk. Economies of Skill: Vendors deploy, manage and run Cloud ERP solutions so businesses don’t have to, therefore allowing them to focus more on employee success, optimal business growth and bottom line profit initiatives. Easy adoption and the user frendly, the seamless integration between the erp and microsoft office 365 and the workflows. easy to customize without needed to have deep technical knolwledge to do the customization, the cost effectiveness of the ERP allowing us to increase the profitability, in addition the fact that maintennance of the database is easier, and the inclusion of CRM with the ERP accessing a unique database. Integration with PowerBi, and Financial reporting. The software price is not based on the number of users. and the posibility to grow with the software. easy consolidation between companies with differents multi-currencies and multi-languages. Worldwide access.

CONS

there is just not much i can say about dislike, due to any issues that i have with the system, the system was able to complete all the process without customization.

Waleed

Construction, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

An integrated tool to put all tasks and resources under constant monitoring

Because we now have a strong database linked to the cloud, we can carry out our tasks with precision and quality. Our reports are reliable, especially regarding the organization's financial operations and projects, and thus we know the true status of the project, saving us time and allowing us more flexibility.

PROS

Acumatica is a great ERP and project management solution that allows us to track orders and information in the field, as well as add partners and suppliers and provide them with access to specific tools to track their orders and update their data and completion percentages of their activities. Acumatica enhances team collaboration, so one colleague enters data while another colleague gets access to project details that help them complete their task. I love how Acumatica allows us to export data for use in another system and also for audits. Acumatica has enabled us to improve field interaction, simplify operations, and make quick decisions without lengthy meetings. Acumatica enables progress tracking and bottlenecks along the project lifecycle, as well as cross-departmental collaboration to discuss, answer general inquiries, collect data, and automate processes, allowing employees to focus on problem-solving and follow-up tasks more efficiently.

CONS

Acumatica is simple to use and takes little training for the employees to become comfortable with the tools. I also saw data import and export issues.

Vendor Response

Thanks for such an incredible review Waleed! We'd love to have you consider joining our Customer Heroes program. Check it out: https://acumati.ca/2Teo1I2

Replied April 2022

Arthur

Warehousing, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2023

Acumatica Inventory Management

Even with a few issues, overall the system is very effective and efficient. He makes life working on inventory much easier. When handling errors in the inventory, it helps to be able to dive deeper into the past and movements of the items. They make it easier to find out where the item may have lived in the past and correlate where the item could have been moved to. The inventory needs these types of tools.

PROS

The features I like the most, are the ease of use when transferring items to different locations and updating purchase orders. The system is built for an inventory specialist especially when doing investigations on inventory errors and finding more details about a product.

CONS

The system does have issues when backtracking or updating many items. The system doesn't allow for changing more than when one item at a time for each location. You always have to go back to the home page to use the inventory details link.

Andrew

Construction, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

Acumatica Cloud ERP - Review

Very positive. We outgrew Quickbooks Desktop and this was the perfect solution for us.

PROS

Cloud Based. Very powerful. Very configurable.

CONS

Not intuitive to create reports or inquiries.

Reasons for switching to Acumatica Cloud ERP

We outgrew Quickbooks

Christine

Textiles, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

3

Reviewed December 2020

Convenient Cloud access

This has been a great experience. Our previous software was limited to the reporting we could do and the user interface was not very friendly. The menus in Acumatica are intuitive and the search feature is robust and allows for quick access to move between screens.

PROS

That we are able to access it via cloud anywhere. This allows for use remotely without additional software downloads for our external users.

CONS

We have had to customize several aspects to achieve our daily processes. Our company is unique in how we receive and ship out inventory but do not manufacture items in our facility. Creative solutions were needed to take the standard out of the box reports and make them work for us.

Reasons for switching to Acumatica Cloud ERP

For a cloud program with additional reporting and customization features.

Uetutjinda

Information Technology and Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Acumatica 4 Life

PROS

I find acumatica very Flexible and Customizable: Acumatica adapts to my business needs, allowing easy customization without extensive coding.I can have access to real-time data and analytics empowers quick, informed decisions.I find that Acumatica has a very User-Friendly Interface: Intuitive UI simplifies navigation and onboarding for all team members.

CONS

Acumatica features set comes at the cost of a steeper learning curve. It can take time for users to become proficient in navigating and utilizing the software to its full potential, which might slow down operations during the initial stages.

Doug

Warehousing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

Review

PROS

Nothing outstanding. Support is fair. Screens OK.

CONS

Horrible inventory control features. Poor report functions

Reasons for switching to Acumatica Cloud ERP

Support issues

Vendor Response

Hi Doug, thank you so much for sharing your feedback on Acumatica. We are very sorry to hear about your experience so far. Could we have someone from our product/customer success team get in touch with you to discuss and address your concerns?

Replied October 2023

Danielle

Construction, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Acumatica is the software partner we always needed!

PROS

Acumatica has streamlined numerous processes for our company. It's integration to our other software, ability to upload and download data, and ease of functionality make it a key tool in our growth.

CONS

There is nothing we need from Acumatica that we are not currently getting.

Reasons for switching to Acumatica Cloud ERP

Ease of use, support, and partnerships with our other software.

Vendor Response

Thank you for your positive review of Acumatica - we appreciate you taking the time to share your experience! - Kim, Acumatica