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Aptean Industrial Manufacturing ERP WorkWise Edition vs MIE Trak Pro
Aptean Industrial Manufacturing ERP WorkWise Edition vs MIE Trak Pro
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
3.9 / 5
4.4 / 5
Value for Money
4.3 / 5
4.6 / 5
Customer Support
4.1 / 5
4.7 / 5
Functionality
4.1 / 5
4.5 / 5
Last Review Written
March 11, 2020
April 16, 2024
Pros/Cons
Pros
- Stable product, good functionality, and good customer support. Workbenches are very helpful in allowing access to the information needed to run the business.
- We run it on the the cloud using Apple computers and have had good reliability which was a major concern for us. The Workbenches are very helpful to customize the experience for the users.
- Wide functional flexibility, good range of modules. On-line help has improved a lot, inside support when you make a connection is good.
Cons
- MODs should be rolled into future revs vs ongoing upgrade charges & still dealing with a mod years after. Patches & updates seem to throw problems into mix due to incomplete testing.
- This has caused some issues where WorkWise support staff cannot answer questions. We eventually get there, just takes more time and can be frustrating.
- The inability to edit invoices after they are processed is an issue for us. It doesn't support large projects with multiple purchase orders.
Pros
- I think our feedback is important and many fixes had been approved in order to seek the most from it. A relative open solution, easy to customize and great support.
- This software is very reliable and capable of generating many reports to help us with daily tasks and decisions. Most importantly the support we receive from the team at MIE is excellent.
- The system is great for generating custom OOR's, RMA's, Certs, etc. Working with the team at MIE Solutions has been a great experience and they are always responsive to our feedback.
Cons
- We have such specific needs that some of this program does not work well for us.
- Had trouble getting the shipping scanners to communicate with the software.
- They have gotten real busy and i think customer service has suffered recently.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
