About Epicor Manufacturing ERP

Epicor ERP is a comprehensive on-prem and cloud-based ERP solution that provides manufacturers with robust capabilities for job costing, supply chain, inventory control, pre-production materials planning and manufacturing execution (MES) to help make profitable decisions in the manufacturing environment. Epicor ERP solution is architected using a true service-oriented architecture (SOA) and is modular, which means that businesses can purchase one module at a time and any additional module to fit their business needs.

Epicor ERP supports any discrete manufacturer with more than $1 million in annual revenue. Businesses with more precise needs and demand for customization can opt for the system's additional mod...


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Supported Operating System(s):

Windows 7, Windows Vista, Web browser (OS agnostic), Windows 2000, Windows 8

72 Reviews of Epicor Manufacturing ERP

Average User Ratings

Overall

3.72 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(15)

15

4 stars

(32)

32

3 stars

(14)

14

2 stars

(7)

7

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 72 results

October 2019

Jack from ITW Baxter Manufacturing

Verified Reviewer

Company Size: 51-200 employees

Industry: Machinery

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

ERP system that is easy to setup, easy to use, and has the features you need and want.

We rely heavily on a product configurator and Epicor had the best configurator we seen on the market. Epicor has continued to improve their product, adding new features, making it available while mobile. The third party software plug-ins are great and add many time saving functions that are easy to use.

Pros

Like the fact that it had the features we needed, was easy to use, and see continued effort by Epicor to improve it by adding new abilities and features to it. We get great support and training is available in many different forms.

Cons

Cost was a little higher than what we initially were thinking of in our budget. However, after looking a many ERP systems we quickly found that Epicor had what we wanted and felt that it was worth the investment. It has been 10 years now, and still believe we made the right decision to go with Epicor as our ERP system.

Reasons for Choosing Epicor Manufacturing ERP

The product configurator was the main reason, so much better, and for some they just did not have one, or would have to have one customized for it.

Response from Epicor Software

Replied October 2019

Hi Jack, Thank you for your feedback about Epicor ERP. We're glad to hear the configurator has enabled better efficiency within your business. Your feedback is invaluable, and if you would like to send us an email to CustomerReferences@epicor.com, we would be pleased to receive additional comments, we thank you for your continued advocacy. Sincerely, The Epicor Social Team

August 2018

Lorena from Farming

Verified Reviewer

Company Size: 51-200 employees

Industry: Farming

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

5.0

August 2018

A very powerful tool for manufacturing companies - but customer support could be better

I believe Epicor is an excellent tool for manufacturing. I can not give it 5 starts really because of the time it takes to get an issue solved once it's placed with customer support. They have however, improved in the last couple of years now that they started using an online ticketing system, which seems to run a lot better now. Its reporting capabilities are amazing, for any module in the ERP. I do believe the experience is better for customers in the Americas than in other parts of the world, since there are a lot more experts, consultants, users, etc. in the States and Latin America than I've seen in Asia or Europe. The implementation is complex, so being paired with the right consultants can make it or break it - it really is a very good software!

Pros

- very powerful and thorough functionalities for all manufacturing operations - extremely good costing capabilities (all financial features are quite good, actually) - can be customized to a great extent - many tools for reporting and data analysis - integrates with tools such as MES, bar code reader, is ready for EDI

Cons

- it's a bit more slow that I wish it were - customer support is very bureaucratic, it takes from a couple of days to weeks to get any issue solved (to be fair, they do solve them) - learning curve is steep. It's not that easy to use so people who are not tech-savy get a bit intimidated by this tool - instruction manuals and help menu are only available in English

May 2020

Scotty from TBA

Verified Reviewer

Company Size: 51-200 employees

Industry: Machinery

Time Used: Less than 6 months

Review Source


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

May 2020

Epicor

The Epicor ERP has been a very good upgrade from our previous system.

Pros

We have used Epicor for about 3 months and so far it has went very well. Change over from our previous system went smoothly. Movement in the system is very simple, it is easy to find what you are looking for through the menu system. You are a click away from about any information you would need for planning and scheduling.

Cons

In the beginning we had some issues with inventory suggestions, the system wanted everything at the moment it realized we were below minimums, but after a few weeks or research we were able to set the system to work as we needed it to. A few other small issues at start up, but over all not difficult implementation

Response from Epicor Software

Replied May 2020

Hi Scotty, thank you for your feedback about Epicor MES. We're glad to hear you are finding it intuitive and easy to use. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

May 2018

Dan from Robert Half

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Mechanical or Industrial Engineering

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

May 2018

Epicor Manufacturing, some parts are better than others

Epicor is a mid-market software for companies that are under 100 employees (roughly) and more than 50 who need an ERP. Version 10 is by far the cleanest version. Given the choices at this size of a company's growth, it is a viable choice. Just be careful that the VAR doesn't walk you down a road to heavy customizations that get in the way of future upgrades and cost you yearly in re-working them when you upgrade or patch the ERP. Stick to custom reports, custom user screens, and use the Business Objects provided to interface with and all should be well.

Pros

Ease of use, E10 is cloud based, support (when in US) is good, Short learning curve, fairly flexible, highly customizable

Cons

Highly customizable tends to get pushed to overly customized which = a mini-new ERP project with every upgrade to fix broken customizations, VAR network: some are great, some not, support for down-rev version falls off quickly, plan on extended cost of ownership, import/export functionality is limited unless add-on products are purchased, Field Service module is the weakest link in the product.

September 2019

John from Kar-Tech

Verified Reviewer

Company Size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

September 2019

Powerful software, when it works.

As with any ERP - it was oversold in the beginning, and support has seemed to get more and more distant year by year. In the end, it's a great piece of software if you can support it yourself and don't upgrade too frequently.

Pros

Epicor's service-oriented architecture is powerful - allows us to adapt their platform to our business use case and workflows when necessary. Recent versions hit at a somewhat modern UI which we're looking forward to, and the addition of the RESTful API has been a godsend.

Cons

Lots of bugs introduced in each version - but the pace of releases is fast to keep up with them. Their support is rough when necessary. Can take literal days or weeks trying to get through to someone in the right country/right team who actually understands the failure mode and is willing to take the issue seriously.

Response from Epicor Software

Replied October 2019

Hello John, Thank you for your feedback about Epicor ERP. We're glad to hear the solution has been powerful for your business. We're sorry to hear you have experienced distant support. We would like to learn more about the issue you are experiencing so we can deliver a solution. Please send us an email to socialmedia@epicor.com with your contact information, so we can assist you. Again, we are sorry for the inconvenience you've experienced, and we look forward to resolving it. Sincerely, The Epicor Social Team