Epicor Manufacturing ERP Software

Challenging implementation

Pros

We were only ever able to implement the payroll part of this package. It worked great but was probably the worlds most expensive payroll solution.

Cons

We were never able to fully implement this solution. We met several times with consultants but were never able to get a concrete plan to train and implement.

Epicor Mfg

Pros

Epicor has a very logical flowing and easy to follow ERP system. It is easy to see the usage of parts throughout the manufacturing process. The system is set up to show when items will be manufactured start and stop, and when materials are needed to accomplish each task.

Cons

At this point there are no cons that I see. This system is a massive upgrade from the dated MRP system we were using.

Great ERP Tool

Pros

You can manage all your company areas in one application, easy to use and friendly application. Good tool for manufacturing and operators has no problem in learning the tool, very easy.

Cons

support is not very good. You need to open multiple screens to inquiry or look for information. Create shortcuts could improve the application

Epicor Manufacturing

Pros

Epicor has a ton of functionality and seems to be receptive to adapting to user customization. Provides a huge benefit for tracking multiple different things and works will in conjunction with other software.

Cons

Seems to be a little clunky and slow at times. It also can be hard to find information needed in the system on occasion.

Epicor ERP no boundaries of ideas

Pros

Embedded C#, BPM, and SOA will help us create erp system that follow our company policy, control rule of process and makes our life is easy with windows, web and mobile access.

Cons

Lack of support due to this product is still new and still need to catch up knowledge from origin source of knowledge.

Epicor works.

Recommended for growing manufacturers who are not sure just how large they may grow. This product scales well with best practices built in that will allow you to grow without adding people and overhead.

Pros

Easy to use. Very deep in functionality - you will likely be able to use the whole system out of the box.

Cons

Need to manage your scope for an implementation project - it is easy to take on more given the wide capability it has. Best to manage scope.

A very powerful tool for manufacturing companies - but customer support could be better

I believe Epicor is an excellent tool for manufacturing. I can not give it 5 starts really because of the time it takes to get an issue solved once it's placed with customer support. They have however, improved in the last couple of years now that they started using an online ticketing system, which seems to run a lot better now. Its reporting capabilities are amazing, for any module in the ERP. I do believe the experience is better for customers in the Americas than in other parts of the world, since there are a lot more experts, consultants, users, etc. in the States and Latin America than I've seen in Asia or Europe. The implementation is complex, so being paired with the right consultants can make it or break it - it really is a very good software!

Pros

- very powerful and thorough functionalities for all manufacturing operations
- extremely good costing capabilities (all financial features are quite good, actually)
- can be customized to a great extent
- many tools for reporting and data analysis
- integrates with tools such as MES, bar code reader, is ready for EDI

Cons

- it's a bit more slow that I wish it were
- customer support is very bureaucratic, it takes from a couple of days to weeks to get any issue solved (to be fair, they do solve them)
- learning curve is steep. It's not that easy to use so people who are not tech-savy get a bit intimidated by this tool
- instruction manuals and help menu are only available in English

Epicor

Pros

it is a very complete ERP software, it has a lot of great functionalities and very customizable it works great for manufacturing and purchasing

Cons

it is too expensive and the support it is really poor, you never get a real solution and it takes more than one call to get an answer. the support is really poor

Manufacturing tool

Pros

Epicor manufacturing is a nice software to manage all the management data under one umbrella and get the detailed reports and act upon.

Cons

This software is expensive for the small companies and also sharing and multiple user are not so easy to add in this.

Epicor Manufacturing, some parts are better than others

Epicor is a mid-market software for companies that are under 100 employees (roughly) and more than 50 who need an ERP. Version 10 is by far the cleanest version. Given the choices at this size of a company's growth, it is a viable choice. Just be careful that the VAR doesn't walk you down a road to heavy customizations that get in the way of future upgrades and cost you yearly in re-working them when you upgrade or patch the ERP. Stick to custom reports, custom user screens, and use the Business Objects provided to interface with and all should be well.

Pros

Ease of use, E10 is cloud based, support (when in US) is good, Short learning curve, fairly flexible, highly customizable

Cons

Highly customizable tends to get pushed to overly customized which = a mini-new ERP project with every upgrade to fix broken customizations, VAR network: some are great, some not, support for down-rev version falls off quickly, plan on extended cost of ownership, import/export functionality is limited unless add-on products are purchased, Field Service module is the weakest link in the product.

Accountings software is an afterthought.

Fixing the accounting software is not even on their to do list when you look at the next years initiatives

Pros

PM management tools are great. lots of flexibility, configuration, etc. But not an easy program to set up.

Cons

The accounting system is the worst i have ever seen. Feels like an after thought that they really don't care about. Cumbersome entries for purchasing, accounting, reconciliation, etc.

Great Experience

Pros

Its a very friendly and flexible software with the great customization options. It definitely fulfill the customer needs.

Cons

Though it is expensive it is worth it. Drag and drop options if implemented it will take the software to next level.

Epicor is very competitive against SAP

Pros

modular, you can add components to be what you want to use. The biggest pro is it has a really good BOM system for manufacturing - this is usually missed in ERPs

Cons

it is expensive, and there is so much customization you can do so it becomes difficult to use. I have also worked with a system that Epicor bought, the product support on that was not very good because they were phasing the system out. Would have been better to upgrade us as the customer so they could provide better support.

Not fully developed product

I don't understand why unfinished product is on the market as fully developed product. It is 5 months in use but soooo many glitches. Never again!

Pros

Looks cool but nothing else. It is too hard to say anything good especially in comparison with other products.

Cons

No manual, no instructions of configuration, is too sensitive. Support can't be worse. After installation wasn't any testing/commissioning.

Epicor

There needs to be stops if not all functions are are used or flagged.

Pros

Can be all inclusive. Several areas of manufacturing are utilized. Functions are easily accessed and flows.

Cons

Product is scheduled to ship before all testing is completed. We have scheduled product to be shipped and not all testing required is completed.

Fully integrated and does a good job, but costly for what you get.

Pros

You can only purchase the modules you need, which should keep costs down, but the modules that you do need are very costly. Good for a medium company 50-100 employees, but wouldn't recommend for a small company.

Cons

Implementation of the product was very difficult. It wasn't as easy to implement as other ERP systems. Maybe we were too cheap and tried to do more on our own without the help of training. Reporting was hard to figure out and complicated for the average Joe.

Implementation is a challenge

Consolidation program / process in Epicor still not working right after promises to be better in version 10.1. Excel Connect, as reporting tool, works well but lacks proper security capabilities.

Pros

Very configurable software which is both good and bad. Software has a lot of capability to flex to our needs.

Cons

Support and training for implementation was very poor, we kicked out 3 different consultants before we found one that could understand our needs and work with us. The initial assessment program by Epicor was a waste of time and money. The program management at Epicor also did not add much for the cost.

Not Easy to Use or Setup

Pros

you can control al you company with this software, from Sales to Shipments and billing, you can also control you shop floor (Manufacturing) know in what part of the process your finish goods are, inventory, wip, purchasing all your supply chain is cover with this software, very powerful tool.

Cons

Extremely difficult to setup, and not very user friendly, you have to open a lot of windows to get some information, MES tool is not very friendly user has to enter a lot of data manually if you want to control all your process, causing users not to feed the system correctly.

Frustrating to use, but has functionality

I wish there was more integration with other systems.

Pros

I like the features of the product, what it can theoretically do. I like that the software is in the cloud and I can access it from anywhere.

Cons

The user interface isn't intuitive, items and actions are not easily found. Even the process to add a new GL code is unnecessarily complicated, why do I add a segment code in one place and then a GL code in another screen. I also wish the reports printed out easily.

Great All Around Product

I've been using this system in some variation for 20 years. It has been great to see it develop into the great product we have today. Epicor seems to be committed to staying on the edge of emerging technology trends that can only help all of their customers.

Pros

Quote to cash navigation using the Open With functionality throughout the software, BPM wizards that allow you to do simple If\Then type triggers with no custom programming, BAQ functionality with subqueries, Education Courses, much easier path for version and patch updates

Cons

Application support desk for certain modules, debugging options for customization (compile) errors, training of some of support staff seems to be lacking. 50% of time I end up figuring out the issue myself and feeling like I'm teaching their staff.