Exceptional ERP Software for Manufacturers

Over the course of nearly twenty years as an Epicor admin in manufacturing, my experience has been fantastic. The software is simply to use, extremely flexible, and the ways that the data can be extracted (reports, BAQ's, and Dashboards) make it a VERY powerful analysis tool when the time to enter data is done properly. The support team is also fantastic...and while maintenance and support is expensive, it's worth it and you get what you pay for.

Pros

Epicor is extremely flexible right out of the box, and is exceptionally strong in the areas of managing and tracking Production Jobs, Bill of Materials, Scheduling, Labor, Inventory, Purchasing, and Order Entry. It also has the ability to have customized development, and things like the Epicor BAQ's, Dashboards, and Business Activity Manager features allow customizes information, exportable grids, and notifications to be setup by administrators and even end users as these modules are user-friendly and fairly intuitive! The Shop Floor Data Entry Module (MES) is also very intuitive and simple to use for the users on the production / manufacturing floor.

Cons

Epicor ERP is expensive software, and since it's such a wide product that handles so many aspects of your business, setup really must be done according to Epicor's recommendations and completed thoroughly. Also, since it's so flexible, there is a lot of it that you won't use, so it's best to create clear work instructions for your team and/or hide fields and/or functions that you will not need to use.

Robust ERP System Ideal for Manufacturing

We’ve been pleasantly surprised at how it is turning out to meet our business needs, while knowing the amount of work necessary to get it set how we need.

Pros

Easily mass upload and update data. Configurable modules to meet your business needs. Responsive, knowledgeable and helpful consultants.

Cons

Some restrictions which are costly to customize and work around. Forms are not easily edited. Many modules are an extra added cost to subscribe every year.

Epicor ERP

Pros

I used this software for 6 years and so I really got to know the ins and outs of it. It's hard to say what I liked most because I didn't really like it that much. One positive is that it's a very robust product probably best suited to a much larger company than ours.

Cons

As the out of the box product, there is zero ability to customize anything without paying another company to do it for you. It's possible to make changes if you have training or an additional module, neither of which I had. There are many security measures in place that makes it difficult to undo something or revise after you've done it.

Not a great CRM

Pros

Has scope for customisation and works well when used as an ERP

Cons

When used as a CRM, the software is very slow Requires technical knowledge and a lot of development time to make changes (create views, reports, etc)

Great for quoting engineered to order equipment and systems

Overall its been great. There is no perfect system so sometimes just takes getting familiar with to understand the full capability of the system.

Pros

This ERP makes it extremely easy to quote items that do not have part numbers set up in the system. We fabricate custom designed process equipment which requires many purchased components. And often times our customers require us to follow their specific Approved Material List which could include components we have not purchased before. Epicor allows to quote parts, kits, systems without forcing us to create part numbers which makes quoting very easy and quick. No sense in setting up part numbers if we don't have the job yet.

Cons

The CRM part is not the greatest. Needs to be improved or allow Sales Force or other leading CRM software to tie in to Epicor.