What are ETQ Reliance users saying about the software?
Read what people like you have said about using ETQ Reliance software through verified user reviews
User Review Highlights
4.7
23 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Cloud function and storage is great. Flexible design capability and changes to processes/workflow."
"The tool that integrates Product, Mfg and Qa well connected thru applications that speak to each other."
"The software is easy to use and all modules are the same interface. It's a clean interface when you log in to the system."
"I am on version 11.0q and I don't like how many windows you have to have open to get to the configuration settings when using the designer."
"This is a good and bad problem to have, not so much a con to using the system rather a challenge to use it to its fullest capabilities."
"It may sometimes seem intimidating for first-time users, but with proper guidance from management, the transition doesn’t have to be so difficult."
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Showing 1 - 23 of 23 reviews

Mudssar
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Consumer Electronics
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2020
ETQ Perfect for Quality Improvement System
Overall wonderful experience with it, for compliance of QMS on large industry its a good option, further modification and customization can be done by changing QMS scenarios. Analyze the opportunity of improvement with its cost is easier with this software.
Pros
Best software to implement, control and monitoring of effective quality management system, The core of quality management system like Corrective, preventive action for continuously improvement are comprehensively covered, get reported and tracked for improvement. Lean methodologies to low down the re work cost, production burdens and loses is very good strategy which is too covered and act upon accordingly. Human resource development i.e their training, skills level record, needs are too covered which enables smooth, faultless production. Saas platform, remotely working is good thing to access it over multi locations. Integration with other tools, apis is versatile data reading, which record reading direct from tool. Quality improvement for from customer complaints is recorded in a effective way. KPIs based dashboard which effectively monitor ROIs aswell performance of QMS and employees.
Cons
Visuals are not so interactive for large data, large data should be mandatory reading by visuals. The linkage or effects of cost of improvement on ROI can not be analyzed on it. BI and automation is not enough to drive QMS stratigically.
John
Company size: 51-200 employees
Industry: Electrical/Electronic Manufacturing
Time used: More than 2 years
Review Source: Capterra
September 2020
ETQ Reliance
I have reviewed and used many QMS software programs and ETQ reliance is very flexible easy to customize. ETQ tech support and customer service is awesome.
Pros
Cloud function and storage is great. Flexible design capability and changes to processes/workflow.
Cons
Limited print capabilities such as font and size capability.
Reasons for choosing ETQ Reliance
This was a transfer from VERSE QMS systems and the features improvements at the price point made the choice a no-brainer.
Nathalie
Company size: 201-500 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2022
A must-have
Pros
Reliance his extremely feature-rich, and is indeed very "Reliable". It's also fast enough, and has a good search function.
Cons
it could more user friendly! There are so many functions that it can be a little overwhelming at first. But once you start focussing only on the features you truly need, it gets easier to use.
Sophie
Company size: 1,001-5,000 employees
Industry: Medical Devices
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2021
Quick to look up document information but lacked some other useful features
Pros
My company used this as a document management system. It was easy to look up information. Small learning curve. It’s good for document uploading.
Cons
Some features were not easily accessible. Crashes sometimes. Doesn’t work very well for managing Solidworks files. It lacked linking of related documents.

Ganapathy
Verified reviewer
Company size: 51-200 employees
Industry: Paper & Forest Products
Review Source: Capterra
August 2021
ETQ Reliance: Administrator User review
Pros
The sheer user-friendliness of this software as a whole is fantastic! I haven't used too many other software packages that require as little orientation & training as this one.
Cons
The cost of purchase & implementation can be quite high if one cannot justify the hard. annualized savings.
Katherine
Company size: 1,001-5,000 employees
Industry: Medical Devices
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Using Reliance has been a great experience for our company.
The ability to have all of our documentation for all locations available when we need it.
Pros
What I like most about Reliance is not only the ease of use but how easily it can be configured in order to meet our business needs. We have locations world wide that are using Reliance, each with its own unique product and processes. With Reliance we are not confined to a system that everyone "has" to use, we can configure to accommodate the differences and makes the user experience much better. Overall the feedback we get from our users is positive especially when they learn that there is flexibility in the system.
Cons
I think the biggest challenge we have is there are so many modules that we can't seem to get them implemented fast enough. Once people see how the system can be used and integrated with other applications they want it all. This is a good and bad problem to have, not so much a con to using the system rather a challenge to use it to its fullest capabilities.
Jennifer
Company size: 501-1,000 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
Easy to use
Pros
This software made receiving product, moving product, and finding errors much simpler than the old software we were using. A little confusing at first, but after a couple weeks of use it is very easy to navigate.
Cons
It took a few weeks to really learn the ins and outs of the software, how to navigate it, but glad we made the switch.
Reasons for switching to ETQ Reliance
Company decision.
Kirk
Company size: 10,000+ employees
Industry: Mining & Metals
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
We have been using EtQ products since 2002. It's been a great experience!
Return on Investment is high. User acceptability. Overall ease of use. Reliance is fully integrated into our Enterprise system.
Pros
Very easy to custom configure the design from our end or to build an entire application from scratch, users like it for ease of use, easy to pull data for reporting, Tech support responds to issues within an hour or two max - 99% of my issues are not to fix something but for how to do something, upgrades are reasonably painless, enterprise scaling is fairly straight forward and cost is very reasonable.
Cons
We are experiencing some issues getting the mobility functionality working properly. I believe that it's something at our end. EtQ Tech support is sending a technician onsite to assist with troubleshooting the issue. Other than that there really isn't much to not like.
Marlene
Verified reviewer
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
This software has become the hub of our best business practices, database and management system.
We manage our total Quality management System and audits systems from this software. It is a valuable database which we are able to feed the data to our BI systems and create dashboards and metrics with little effort after original set up.
Pros
The configurability and the ability to teach the basics to staff that has basic computer science and SQL/Java knowledge within weeks. The ability to influence changes in the product updates and the continued focus by EtQ on usability.
Cons
First time users find it daunting but it is as much about change management as the software itself. EtQ needs to emphasize simplicity to new product users for greater acceptance of the product upon release.
Cliff
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Easy to use for every level of business. Flexible enough for every business function
Pros
Flexibility. It can be used for just about anything. We call it the anything engine because it is flexible enough to be used on the plant floor or high level enough to be used by VPs. It is easy enough for normal non-technical business users to configure and get extreme value and flexible enough for highly technical developers to implement unique solutions.
Cons
The biggest grip we have with this software is the lack of reporting capabilities. There are some out of the box feature, but they are dated and limited in functionality.

Cindy
Verified reviewer
Company size: 201-500 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Our experience with EtQ software has been great.
We receive many benefits ie central repository for data, escalation process for tasks, easy document control system, etc.
Pros
Having a central repository for data from various people in the organization is very helpful. Also, when customers come in for auditing purposes and we are able to show them our systems on the computer, they are very impressed.
Cons
Ease of use for people with weak computer skills. Items that were once on older versions of the software are not always available on the newer versions.

Mario
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Electrical/Electronic Manufacturing
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2020
Whole QMS in the same place.
With the ease to keep track of changes and deviations to Corrective and Preventive Actions, 8D processes are easier to initiate and track with QMS.
Pros
The tool that integrates Product, Mfg and Qa well connected thru applications that speak to each other.
Cons
As User and approver of deviations from finished goods to raw materials there are not things to change in ETQ.
Ellen
Company size: 201-500 employees
Industry: Chemicals
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
EtQ has been an important partner in our EHSS team for many years and has grown with our team.
It keeps us on track with all of the EHSS compliance tasks required.
Pros
EtQ's Reliance is very flexible and we have been able to fit the software to the task instead of having to modify our systems to fit the software. It also has so many modules that help us manage the ever growing list of compliance tasks.
Cons
The Employee Training module is scheduled for a much needed update. It can't come soon enough. As it is right now the training module is really just a repository for training dates at our company.
Kathy
Company size: 201-500 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2018
Our organization has been using this software since the year 2000.
Centralized document management control system and easy to interface with other systems.
Pros
I like the user GUI interface. The software is easy to use and all modules are the same interface. It's a clean interface when you log in to the system. It's also compliant for our international standard audits.
Cons
I don't like the frequency you need to reset your password on the Technical Support website. It would be nice if the password was good for at least a month.
Bhavik
Company size: 51-200 employees
Industry: Financial Services
Time used: Less than 2 years
Review Source: Capterra
September 2020
A Great Quality Management Software by ETQ
The overall experience using ETQ Quality Management Software is very satisfactory. The features are great, document control systems has been very helpful and the flexibility it provides has been awesome.
Pros
The thing I liked the most about ETQ was cloud storage and functionality. The ability to have a central repository for all the data is very helpful and increases efficiency. Also, the software is really easy to use and provides a great deal of flexibility.
Cons
The thing I liked the least about ETQ is the lack of reporting capabilities. Also, technical support hasn't been great.
Anthony
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Easy to use system with excellent support when needed.
Process improvements throughout the company.
Pros
Non IT people can easily adapt to programming the software to meet individual company needs and the documentation is very helpful.
Cons
Error messages that pop up during development are not very clear to describe the problem, for non IT people. The messages contain error code numbers that are not easily translated into where to look for the problem.

MK
Verified reviewer
Company size: 501-1,000 employees
Industry: Oil & Energy
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2019
Convenience and Organizational
Pros
Document control requires effective and efficient system. This software helped me a lot in A.C.T.S. (getting Approvals, team Collaboration, Timeliness, S principles). Goodbye to the old fashioned way of filing archiving, sorting, distribution.
Cons
You need training to use this software. But once you learn it, you are good to go.
Anonymous
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Has been our core SHE platform and continue to grow the footprint.
Pros
Flexibility and able to configure to suit most of our requirements. Scaleable and able to easily extend functionality to fit all areas of our business.
Cons
The lack of a mobile presence up to this point has hindered further engagement, there has been some progress but still need some more refinement.
Anonymous
Company size: 10,000+ employees
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
EtQ provides a great platform for document control needs.
Pros
It's totally configurable and compliant with regulations. Makes document retrieving during audits very easy.
Cons
It's a very good tool if people know how to use it. Most people don't understand its full functionality or how they should be using it based on their organization's requirements.
Eric
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
Power User, Developer, and Trainer. I've been using EtQ for 4 years
Pros
I really like how easily configurable the system is. I can create a new module from scratch or modify an out of the box module to suit business needs.
Cons
I am on version 11.0q and I don't like how many windows you have to have open to get to the configuration settings when using the designer.
Roberta
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2018
EtQ has been a great asset in the management of data.
Pros
The flexibility in the platform is great. You can customize the software to fit your business needs.
Cons
IT support is crucial if you want to customize this product. Out of the box functionality can be performed by non IT personnel if properly trained.

Marisa
Verified reviewer
Company size: 10,000+ employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2018
Comprehensive supply chain management solution that provides unparalleled customer experience.
Pros
What we like the most is that this SCM software is very flexible can be easily configured and integrated with other apps to suit our business needs. Our users find learning to navigate the software, upgrading or creating reports from pulled data to be overall painless processes.
Cons
It may sometimes seem intimidating for first-time users, but with proper guidance from management, the transition doesn’t have to be so difficult. There also so many modules available that we can’t seem to implement them as fast as we’d like to.
Anonymous
Company size: 1,001-5,000 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2018
Best to track Process Change
Best to track process changes and easy to use
Pros
Best way to track changes in a process. Segregated process to track different kind of changes. Easy to Use
Cons
Slow down when too many files are attached to a process or hangs if too many files are open in ETQ at the same time
