--- title: "SyteLine Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SyteLine. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SyteLine is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/infor-syteline-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Quality Management Software](https://www.softwareadvice.com/manufacturing/quality-management-software-comparison/) / [SyteLine](https://www.softwareadvice.com/erp/infor-syteline-profile/) / SyteLine Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/erp/infor-syteline-profile/) Reviews [Alternatives](https://www.softwareadvice.com/erp/infor-syteline-profile/alternatives/) # SyteLine User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 68 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.7/5 - Value for money: 3.6/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 20 reviews (29%) - 4 stars: 31 reviews (46%) - 3 stars: 7 reviews (10%) - 2 stars: 4 reviews (6%) - 1 star: 6 reviews (9%) ### Most mentioned pros - Very powerful suite of tools that serve broad range of business processes. - Having the ability to quickly personalize modules and forms gives us an edge over other competitors who use solutions that don't offer that freedom so easily. - Syteline is much better than home grown access databases and is on par with SAP ### Most mentioned cons - literally the smallest task of shipping an order involves over 200 steps and at any point if something is just a little off your whole warehouse comes to a crashing hault. - I have never in my life had to experience such a frustrating implementation. and what's worse is that this whole thing takes easily 10x the effort and time than if we were just manually tracking things through an access database or even a =just a series of excel files. - Very expensive customization. ## SyteLine customer reviews Showing reviews 1-25 of 68 (page 1). ### Alexander Mfg. has been using Syteline to run our business for 19 years. It is a great fit for us. - Overall rating: 5/5 - Reviewer: Steve M. - Verified reviewer: Yes - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. A very stable business system with great support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This ERP system does everything we need from Customer Service to Supply Chain Management. The user interface is very intuitive, new users get up to speed quickly. The financials have great integration with Excel so our CFO has his financials setup to run easily and changes to them are simple. We are also using the CRM module that comes with the system. It is pretty good, but we are looking at purchasing their full featured CRM. Overall a very good business system. #### Cons Modifications to reports are a bit tough without having a SSRS expert in house. LogicData takes care of any needs in that area for us. --- ### CloudSuite Industrial (SyteLine) Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Plastics - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product. #### Cons The thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time! #### Reasons for choosing SyteLine We were already on a version of Syteline and have many modifications to meet our business needs. The cost was logical to only upgrade vs switch to a whole new system. In addition, all of the other ERP's we tried ultimately do about the same things, but we would have had to relearn and re-implement all aspects. It was easiest to stick with SyteLine. --- ### Avoid at all COSTS! - Overall rating: 1/5 - Reviewer: Jake D. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered awful. I desperately want to throw this whole thing out and just pay a kid a quarter of what we already paid to give us an actual useful piece of software. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It has "some" inventory controls that are useful. and in theory it should help track orders, and keep your warehouse organized. #### Cons Truly everything about this software is garbage. I have never in my life had to experience such a frustrating implementation. and what's worse is that this whole thing takes easily 10x the effort and time than if we were just manually tracking things through an access database or even a =just a series of excel files. literally the smallest task of shipping an order involves over 200 steps and at any point if something is just a little off your whole warehouse comes to a crashing hault. do you want to insert more than 1 part at a time? Too bad you now need a convoluted system of excel sheets that must be exactly right in order to do so. Do you need to adjust pricing for more than 1 item? Tough, expect you and three coworkers to spend the next 3 full days fighting the system to manually enter all 1,000 lines manually. Search? OMG you must be joking! there is no real fuzzy search. instead you need to * ITEM* and maybe it will pop up or you need to go to a different window entirely to search for it where you still need to * what you are looking for. RMA process? don't even bother. what little it does is useless. Lot track? it does but how it works is a mystery to even the implementors. I could go on and on and on, but i just wasted a full ass day trying to load in 25 items to my inventory from my engineering department, and the damn thing still couldn't let me do that with any ease so tomorrow we get to look forward to pulling my whole team to manually enter pricing by hand. --- ### CloudSuite Industrial - helping us make better decisions every day - Overall rating: 5/5 - Reviewer: ELIZABETH H. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy navigation and access to data by Users so they can work independently without System Admin help. We are multi-tenant cloud - monthly software uplifts keep us current without major version upgrades. #### Cons Integration with our business processes was easy as the system was designed in a manner that mostly aligned with our processes. And where it wasn't we either changed processes or we used built in functionality to modify CSI to work closer to our needs. Documentation (help) is sometimes not complete and, therefore, not helpful. #### Reasons for choosing SyteLine We liked the ease of use, the in-house sales team inspired confidence, the available transition process from Fourth Shift and Infor's solid financial/ownership structure. #### Reasons for switching to SyteLine Previous software on a path to being discontinued. Decided to take advantage of current system design now instead of waiting until we were forced to change. --- ### CSI Helps Us Achieve Our Goals - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are able to have real-time inventory and financial tracking that was not possible before. The flexibility of the events system allows us to handle any problem or need our users propose. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the ease of personalization and the flexibility of the software out of the box. #### Cons Sometimes Infor releases software before it's really ready for production use. #### Reasons for choosing SyteLine It seemed to be the perfect fit. It was a more robust solution than Epicor, but not as complex and cumbersome as JD Edwards. --- ### Unfinished software, similar to bolting lots of modules together that lack synergy - Overall rating: 1/5 - Reviewer: Nathan T. - Verified reviewer: Yes - Industry: Machinery - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered Bad, The given partner was not capable of taking the company to go live. Once the complaint was brought to Infor and we discovered the partner had failed many implementations. Infor stated not there problem they don't take responsibility for a partners ability to do their job. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros You can export to excel, this will be required as most the reports or information is not there. #### Cons Limited features very limited. Cannot track efficiency, productivity, shipping. The canned reports are at best atrocious. What is standard on many features just do not exist on this platform. Something as simple as what's my daily shipping by customer is a special report waiting 1 year for it. Efficiency is not reportable. You will need to be good with Excel and learn how to export everything and make your own reports. On a plus they will make custom forms but it comes at great expense. #### Reasons for choosing SyteLine We where lied to about the abilities and over sold #### Reasons for switching to SyteLine Was looking to upgrade with more reporting options and the ability to deep dive into KPIs. #### Vendor response Nathan, We are very concerned with you experience with SyteLine and would be happy to help you resolve the issues you've described. We have many machine manufacturers using SyteLine successfully. Would you be willing to have a conversation to discuss your experience and possible resolutions? Best Regards, Mark Feldhamer, President LogicData Replied August 2022 --- ### Customizable - Overall rating: 5/5 - Reviewer: Benjamin H. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I like most about this software is that there is no black box. With enough digging, you can always figure out how things are working. This also means that you can modify almost anything in this software. It is also extremely powerful to create your own user "applications" within it. It is great to work with. #### Cons From a development standpoint, the learning curve is steep. Many things you have to figure out on your own so it definitely depends on trial and error. But the good thing about that is that once you have figured it out you won't forget it. --- ### Easy Interface - Overall rating: 4/5 - Reviewer: Christine E. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used Syteline for over 9 years and gone through a couple of minor upgrades. The newest upgrade is in process and will take us into a friendlier format with icons. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros Syteline is a user friendly ERP solution with a good interface. The forms are self explanatory and easy to use. #### Cons Syteline is an ERP solution that isn't easy to customize, so you need a consultant available to assist in customizations. --- ### Solid ERP - Overall rating: 5/5 - Reviewer: MITCHELL P. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros My job is to maintain the parts database for my company, and s/l is an integral part of keeping everything strait. It is simple to navigate through the different screens and robust when following through revisions to apply the proper amount t of material to. Job. #### Cons It has a learning curve that's very steep, you can get lost in the many windows you need open. --- ### Such a bad investment for our SME company - Overall rating: 1/5 - Reviewer: Reyner F. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered Only a normal benefit you get from buying a cheap software such as accounting, purchasing, and sales administration. While the point we invest in this kind of product are for productivity and efficiency. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Marketing is good, maybe it might be good for mass production company, but for job order based company, the function, flexibility and etc it doesn't work #### Cons Software has not running in live situation almost 1-2 years training, adjustment, problem solving, and etc. With this software price, its been the worst investment that our company made. --- ### Digital Transformation with Infor CloudSuite Industrial (Syteline) ERP - Overall rating: 5/5 - Reviewer: JUAN C. - Verified reviewer: Yes - Industry: Glass, Ceramics & Concrete - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered SyteLine allow us to provide an abundance of manufacturing efficiency enhancements. Excellent product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Moldes Medellin Ltda, a division of Ross International, uses a parametric approach to standardize, digitalize and automatically centralize Product Design data from the CAD and Quality Control Records in the SyteLine SQL Database building a very powerful and very well structured database to later automate and simplify: Design Parameters Validation, Scheduling, BOM, Pricing, CNC and CMM Programming, pre-felling Shop Floor Forms, processing Quality Control Data and automatically produce and distribute (via email) SPC reports to customers. It is a digital transformation that brought unprecedented levels of efficiency, but also changed our mindset, fostered further automation and created a virtuous cycle of improvements, that now might bring new business opportunities and sources of revenue. #### Cons I can't really think of anything negative related to SyteLine. --- ### Long time User - Overall rating: 5/5 - Reviewer: Mike L. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The extensibility provided by the Mongoose toolset allows us to add simple and even complex functionality with zero impact on patching and upgrading. The included functionality is broad, and fits our metal fabrication business very well. The ability to filter data on forms gives the users quick access to just the dataset they need, avoiding IT requests. We really like the Dataview tool for displaying and exporting data without going through the extra steps for running traditional reports. The APS planning engine is terrific. #### Cons We have an on premise installation, and performance at remote sites across the WAN is slower than the site closest to the data center. The built in Financial Reporting tool is very basic. A/P and A/R could use some additional functionality. --- ### From QuickBooks to Syteline. How did we ever live without it?! - Overall rating: 4/5 - Reviewer: Heather K. - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a great experience overall. We went from QuickBooks to Syteline and the benefits are immeasurable. We gained a warehouse management system with Factory Track (owned by Infor and integrated with Syteline). We gained a true inventory and resource planning system. We gained a system where everyone is looking at the same information and communication has improved. We have been live on Syteline for close to 2 years and I'm not sure how we functioned without it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is a lot to love about this software. Data loading is very easy with the Excel import. You can also export to Excel to manipulate data. Dataviews and Workbench Suite is a nice tool. We also could tell that Infor listens to customer feedback and develops the software based on that feedback which is a huge plus. #### Cons It is a little clunky when navigating forms. For instance, you have Customers, Customer Orders, & Customer Order Lines and you might need to access all 3 for a customer interaction. --- ### Syteline (CSI) for us - Overall rating: 4/5 - Reviewer: Bill H. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered We are moving all aspects of the business from manual processes to functions within Syteline #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The overall product delivers in all aspects of the business and can be used without significant customization #### Cons (regarding our implementation only) - since we are on an older release (but moving to CSI10 shortly), the 8.x releases are somewhat confusing in the UX and somewhat slower in terms of performance. We expect both of these shortcomings to be resolved in the near term after moving to CSI10W --- ### Gets the job done - Overall rating: 3/5 - Reviewer: Rachel K. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I wish it had the option to integrate with our CRM system to get a better idea of sales for specific customers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 2/5 #### Pros Customizable for specific business functions Allows for PDF outputs within the software Security levels help to keep employees working within their designated sectors #### Cons Interface could use an update System can be slow at times depending on how many users (sales reports may take all day) --- ### CSI Summary - Overall rating: 4/5 - Reviewer: Troy M. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros CSI has the majority of features needed by my company and is able to be customized to meet our specific needs and preferences. #### Cons The supporting documentation does not provide enough details to perform installation tasks without the need for help from a partner or support. --- ### CSI does what it promises - Overall rating: 4/5 - Reviewer: Bob S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered We've used it for years and it works. Support is excellent. Its our most vital software. we would shut down without it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of capability. Looks good. Can easily customize for users. #### Cons Speed perceived by some users as slow. users cannot create own reports --- ### Syteline is very user friendly and provides much needed accountability. - Overall rating: 4/5 - Reviewer: Kade W. - Industry: Oil & Energy - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Accountability of costs, purchasing, invoicing company wide. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is glorified Excel which makes it very easy to navigate. With jobs, PO's, and CO's being linked together, it keeps the system clean. #### Cons From a SOX Compliance stand point, it has been difficult. With jobs, PO's, and CO's being linked together, it can be difficult when users don't follow the process. --- ### Very Complicated - Overall rating: 2/5 - Reviewer: Carson J. - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Very versatile software intended for warehousing and inventory type sales. There are many add-ons available. #### Cons This software is not well suited for use in the service industry. There are many issues when it comes to invoicing and generating statements. --- ### ESS Team Saves the Day and the Data - Overall rating: 5/5 - Reviewer: Greg U. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The Syteline ERP team at Essential Software Solutions (ESS) in Vancouver, BC, saved the day - and our data. On Wednesday, we shut the Syteline server down for maintenance. It didn't come back up. With a corrupt virtual machine, we had to restore from backup. Jim Cho and the ESS Syteline team were called and made themselves available to ensure the restore worked and the SQL transactions were updated smoothly. ESS worked many hours into the evening testing to make sure all was OK for Rulmeca on Thursday morning. With help from ESS, our data loss was minimal. Couldn't have asked for better service. If the Syteline server had stayed down, we would have had no access to orders and made no progress on our manufacturing schedule. This would have required us to manually re-enter all data from Thursday related to orders, purchasing and manufacturing . Thanks, ESS! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thank you so much for the kind words and your positive review! Rulmeca is a great company and a great customer. Rulmeca Group is the world¿s largest supplier of rollers/idlers and motorized pulleys for heavy duty belt conveyors for quarries and mining applications. 1,210 employees in more than twenty production and sales companies all around the globe serve Rulmeca Group clients in more than 85 countries. Visit Rulmeca - www.rulmeca.com Replied April 2017 --- ### infor - erp - Overall rating: 4/5 - Reviewer: Darrell W. - Industry: Aviation & Aerospace - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Add-ons are great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros My company was able to integrate more efficient processes with the use of Infor and implementation was smooth. #### Cons The only thing I can say my company did not like is the time to logon. Takes longer than most applications. --- ### Syteline user - Overall rating: 4/5 - Reviewer: ROBIN J. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros First time user to Syteline. User friendly and not any issues. #### Cons Need a manual. New to the company but would like more insight. --- ### A cloud-based modern enterprise experience - Overall rating: 4/5 - Reviewer: Luigi S. - Industry: Electrical/ Electronic Manufacturing - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Cloud based complete ERP rich of vertical solutions for almost every business area. Strong ERP history and competence of the supplier #### Cons The solution is not a market leader; it market share is compressed from the most-known solution, but try it !! --- ### SyteLine - great power, hard to lean, expensive to implement - Overall rating: 3/5 - Reviewer: Franc W. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered A very powerful suite of apps/tools with a steep learning curve. Best suited for "traditional" business processes - manufacturing, inventory, etc. It's a lift to adapt it to more modern enterprises: post-IPO startups, biotech, Web services. Can be difficult to link certain data despite SyteLine having a DB foundation. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Very powerful suite of tools that serve broad range of business processes. #### Cons Steep leaning curve. Some legacy GUI steps make use clunky. Very expensive customization. --- ### Not for Rapid Production facilities or Users with a large shipping base (Admin of 9.01.01) - Overall rating: 3/5 - Reviewer: Charles M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered I can see the potential for manufacturers that build widgets with 6-8 week leads, but for anyone that builds any product and ships out the door in 10 days or less, stay away. There are a lot of cool things we can't utilize because of our business model, but that's on us. Rather the CFO who set us up to fail (he's no longer here). If you have the program development power and really want to take full control of Production Job moves and material transactions. The Data collection tables are a gods send. If your in this boat a lot of the other challenges you will face with CSI can easily be over come. It does require someone with strong programming skills and an understanding of table structures for custom reporting, and advanced form design though. CSI uses pages called forms and when opening a form from within another form it creates what is called a linked form. If you modify the linked form or it's corresponding grid, it will mess up the form completely. This is where some users get tripped up, they'll modify a grid to make the most used information at the beginning, but when they go back to that form it's broken. CSI requires the form to be modified with out being linked to another form. this is a big complaint. Infor can't make up their mind when it comes to reporting, with the newest version all reports are built in mongoose, but before that it was SSRS, and before that is was SSRS, and Crystal reporting, and before that just crystal reporting. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Data Collections feature is by far the best experience. This module let us build our own job / job material transaction module outside of CSI. we populate the tables with the required data, and CSI does the rest. Contrary to other options I find the accounting side built really well (minus reporting) this sucks everywhere), They do have a custom built Office integration module, which makes detailed accounting analysis and customer report building so simple and easy, this makes up for poor reporting design. Our Controller is really happy with the accounting side minus stock reporting. #### Cons Reporting out right sucks. System Administration requires a lot of hours of trial and error. Not all tables update or stay current automatically. an example would be Qty's allocated to Production. This number in the inventory screen can reflect outdated information and requires an utility to be ran to bring the information up to date. There is no guide as to what fields need to have a utility run, and each field that requires this has it's own utility to correct it. There are 5 we have set to auto run daily just for inventory and time phased. Error messages are vague at best, the help index is outdated or doesn't give you all the details, or definitions for terms or fields. Patches are really updates. If there is a known issue you encounter, you need to be really carefully about the patch required to fix it. They don't use patching as a means to correct the issue you have, but as a means to patch and enhance other modules as well. There are a lot of bugs in the web platform for 9.01 we do not have access to upload documents when creating notes, this is a known bug but requires a full tool set update on the mongoose framework, which would require us to update to a never version of CSI as well. Customer and Vendor Item Cross References are poorly designed. It makes doing mass updates at contract renewals impossible. I have to pragmatically update the cross references and new expiration dates. #### Reasons for choosing SyteLine transition from Progress DB to a SQL DB with same DB and table structure. it made the upgrade easier, but not really IMO. ## More reviews [Next reviews](https://www.softwareadvice.com/erp/infor-syteline-profile/reviews/?page=2) --- SyteLine Reviews, Pros and Cons - 2026 Software Advice