All MasterControl Quality Excellence Reviews

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Deanna

11 - 50 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2021

Implementation of Doc and Training

User Profile

Yasmine

Verified reviewer

Biotechnology, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Cusotmize Customize Customize!

MasterControl has enabled our business to automate processes and capture electronic training and document approvals saving time and money and empowering end users to take control over their documents and processes.

PROS

I have been using MasterControl since 2004 and love the customization options available to me and my end users. You can customize just about anything in the system and make it your own. As a system administrator, its my job to deliver a product to my end users that is easy to use and that meets all of their needs and MasterControl gives me that ability.

CONS

MasterControl works best in Internet Explorer and has hiccups in other browsers, which tends to cause some confusion with end users.

Laura

Pharmaceuticals, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Great choice for switching to paper less system

PROS

Most usefull is the overview of all processes with one click away, visbility of the past trends, and tracking part of similar events; in a nutshell, the Quality Excellence accomodates all data integity and regulatory requirements, in a way that makes it suitable for any GMP environment.

CONS

Less options to customize fileds and connectivity with other modules.

Roberto

Pharmaceuticals, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2023

Mc review

PROS

Integration between modules document and training

CONS

Complexity search documents. Not very intuitive

Kornkaew

Food Production, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Good software for Quality system

Almost feature compliance QMS then we recommend implement for company who certified ISO 9001 and others.

PROS

Deviation and CAPA , these are compliance with ISO 9001 to manage Non-conformity. There are cover since investigation the root cause, risk assessment evaluation after the action to prevent recurrence problem. Which compliance the ISO 9001 requirement. When auditor audit that is easy to understand.

CONS

For me the feature are good but the security of access is not easy. I'm not sure that it's from IT set up or from Master control Excellent team.When my colleague are not access 1-2 month, when they access for Document review or investigation deviation, we always found cannot access. And require deactivate PW. It's not familiar to set up PW and remember when change.

Reason for choosing MasterControl Quality Excellence

Frankly speaking, our global select and implement in all branch's companies.

Emma

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

MasterControl review

The digitalisation of our eQMS has been critical to business continuity, particularly during a global pandemic

PROS

It’s broad spectrum of applications. And the customer service is excellent

CONS

Some aspects aren’t as intuitive as we’d like, which makes end user adoption more difficult

Reason for choosing MasterControl Quality Excellence

It’s compliance level with FDA

Elke

Medical Devices, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

MasterControl

Replacing paper documents with the documents module was a huge improvement and made document management a lot easier and more compliant

PROS

Easy to use. Configurable to the companies needs

CONS

Switching between classroom and read and understood training a bit clunky

Reason for choosing MasterControl Quality Excellence

Local support, local server (Australia), VxT

Predrag

Pharmaceuticals, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Mastercontrol review

PROS

User friendly, reduced paper load, easier traceability.

CONS

Sometimes crashes. For example when saving the course it shows message it is saved, but it is not, because it is not possible to quick approve it.

Marianne

Pharmaceuticals, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed May 2023

Reduce of time

PROS

Implementing MC will take some time and effort but at the end, after implementing it is more than worth the try. Reduces time, efficient and you are always ready for inspections of authorities and customers

CONS

I do not know because I m not yet working with it

Erik

Medical Devices, 1,001-5,000 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

an AIO QMS

Looking forward to it

PROS

Every QM-related process for Life Science and Diagnostics Manufacturing is onboard

CONS

Nothing, yet. We are about to go live soon.

Mary

Medical Devices, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2023

Mary Nikish Qx Review

We will implement in June. Working with Julia has been great, she is very helpful and provides good advice and feedback.

PROS

Separate vaulting for documents allows us to add customer documents.

CONS

Extending training task for a userBasic plus accounts that allow users to sign off on documents without having a full user license

Reasons for switching to MasterControl Quality Excellence

The tool is best for small businesses and we have grown out of it.

Deanna

Medical Devices, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2020

Implementation of Doc and Training

We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.

PROS

1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements

CONS

didn't set up data card structure as best that we could.

Reason for choosing MasterControl Quality Excellence

functionality

Reasons for switching to MasterControl Quality Excellence

paper controlled process for training and change control that was not regulatory compliant and couldn't be sustained.

Debbie

Pharmaceuticals, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

Quality Changes Everything

We are currently upgrading from and older version of MasterControl to their new cloud based offering and the updates to the training module will make keeping track of employees training status much quicker and easier.

PROS

The user interface makes this software so much easier to use than others that I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl

CONS

There are a couple of areas where we would like to hide or remove buttons so that they don't confuse the end user, but I'm sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented.

Reason for choosing MasterControl Quality Excellence

Offered everything that we needed in a much cleaner and easier to use package

Carina

Medical Devices, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2020

Leader in Document Control Systems

The ability to keep all documents in one location with visibility being managed by rights in the system reduces the concerns in our previous paper-based system. Also the approval process being electronic reduces delays from those out of town who can now sign wherever they are.

PROS

The configuration abilities that allow you to make adjustments that apply most directly to your company.

CONS

The implementation of the software wasn't as clear and smooth as we needed.

Reason for choosing MasterControl Quality Excellence

MasterControl is a much larger platform that allows connection across many elements. Their obvious success with Document Management made them difficult to beat.

Brenda

Medical Devices, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

IT JUST KEEPS GETTING BETTER!

I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help. The support team goes above and beyond. I have found that more than 90% of this application to be user friendly and easy to navigate. And as I mentioned earlier, MasterControl continues to evolve and it just keeps getting better.

PROS

MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable. I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.

CONS

We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades. I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.

Reason for choosing MasterControl Quality Excellence

As mentioned above, I am unable to answer this question. The VP involved in that selection is no longer with us and I was hired shortly after the purchase.

Justin

Verified reviewer

Biotechnology, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY