MasterControl has enabled our business to automate processes and capture electronic training and document approvals saving time and money and empowering end users to take control over their documents and processes.

I have been using MasterControl since 2004 and love the customization options available to me and my end users. You can customize just about anything in the system and make it your own. As a system administrator, its my job to deliver a product to my end users that is easy to use and that meets all of their needs and MasterControl gives me that ability.

MasterControl works best in Internet Explorer and has hiccups in other browsers, which tends to cause some confusion with end users.

Most usefull is the overview of all processes with one click away, visbility of the past trends, and tracking part of similar events; in a nutshell, the Quality Excellence accomodates all data integity and regulatory requirements, in a way that makes it suitable for any GMP environment.

Less options to customize fileds and connectivity with other modules.

Integration between modules document and training

Complexity search documents. Not very intuitive

Almost feature compliance QMS then we recommend implement for company who certified ISO 9001 and others.

Deviation and CAPA , these are compliance with ISO 9001 to manage Non-conformity. There are cover since investigation the root cause, risk assessment evaluation after the action to prevent recurrence problem. Which compliance the ISO 9001 requirement. When auditor audit that is easy to understand.

For me the feature are good but the security of access is not easy. I'm not sure that it's from IT set up or from Master control Excellent team.When my colleague are not access 1-2 month, when they access for Document review or investigation deviation, we always found cannot access. And require deactivate PW. It's not familiar to set up PW and remember when change.

The digitalisation of our eQMS has been critical to business continuity, particularly during a global pandemic

It’s broad spectrum of applications. And the customer service is excellent

Some aspects aren’t as intuitive as we’d like, which makes end user adoption more difficult

Replacing paper documents with the documents module was a huge improvement and made document management a lot easier and more compliant

Easy to use. Configurable to the companies needs

Switching between classroom and read and understood training a bit clunky

User friendly, reduced paper load, easier traceability.

Sometimes crashes. For example when saving the course it shows message it is saved, but it is not, because it is not possible to quick approve it.

Implementing MC will take some time and effort but at the end, after implementing it is more than worth the try. Reduces time, efficient and you are always ready for inspections of authorities and customers

I do not know because I m not yet working with it

Looking forward to it

Every QM-related process for Life Science and Diagnostics Manufacturing is onboard

Nothing, yet. We are about to go live soon.

We will implement in June. Working with Julia has been great, she is very helpful and provides good advice and feedback.

Separate vaulting for documents allows us to add customer documents.

Extending training task for a userBasic plus accounts that allow users to sign off on documents without having a full user license

We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.

1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements

didn't set up data card structure as best that we could.

We are currently upgrading from and older version of MasterControl to their new cloud based offering and the updates to the training module will make keeping track of employees training status much quicker and easier.

The user interface makes this software so much easier to use than others that I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl

There are a couple of areas where we would like to hide or remove buttons so that they don't confuse the end user, but I'm sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented.

The ability to keep all documents in one location with visibility being managed by rights in the system reduces the concerns in our previous paper-based system. Also the approval process being electronic reduces delays from those out of town who can now sign wherever they are.

The configuration abilities that allow you to make adjustments that apply most directly to your company.

The implementation of the software wasn't as clear and smooth as we needed.

I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help. The support team goes above and beyond. I have found that more than 90% of this application to be user friendly and easy to navigate. And as I mentioned earlier, MasterControl continues to evolve and it just keeps getting better.

MasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable. I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.

We are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades. I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.