All MasterControl Quality Excellence Reviews
1-25 of 227 Reviews
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Deanna
11 - 50 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed May 2021
Implementation of Doc and Training
Yasmine
Verified reviewer
Biotechnology, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Cusotmize Customize Customize!
MasterControl has enabled our business to automate processes and capture electronic training and document approvals saving time and money and empowering end users to take control over their documents and processes.
PROSI have been using MasterControl since 2004 and love the customization options available to me and my end users. You can customize just about anything in the system and make it your own. As a system administrator, its my job to deliver a product to my end users that is easy to use and that meets all of their needs and MasterControl gives me that ability.
CONSMasterControl works best in Internet Explorer and has hiccups in other browsers, which tends to cause some confusion with end users.
Laura
Pharmaceuticals, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
Great choice for switching to paper less system
Most usefull is the overview of all processes with one click away, visbility of the past trends, and tracking part of similar events; in a nutshell, the Quality Excellence accomodates all data integity and regulatory requirements, in a way that makes it suitable for any GMP environment.
CONSLess options to customize fileds and connectivity with other modules.
Roberto
Pharmaceuticals, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed May 2023
Mc review
Integration between modules document and training
CONSComplexity search documents. Not very intuitive
Kornkaew
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Good software for Quality system
Almost feature compliance QMS then we recommend implement for company who certified ISO 9001 and others.
PROSDeviation and CAPA , these are compliance with ISO 9001 to manage Non-conformity. There are cover since investigation the root cause, risk assessment evaluation after the action to prevent recurrence problem. Which compliance the ISO 9001 requirement. When auditor audit that is easy to understand.
CONSFor me the feature are good but the security of access is not easy. I'm not sure that it's from IT set up or from Master control Excellent team.When my colleague are not access 1-2 month, when they access for Document review or investigation deviation, we always found cannot access. And require deactivate PW. It's not familiar to set up PW and remember when change.
Reason for choosing MasterControl Quality Excellence
Frankly speaking, our global select and implement in all branch's companies.
Emma
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
MasterControl review
The digitalisation of our eQMS has been critical to business continuity, particularly during a global pandemic
PROSIt’s broad spectrum of applications. And the customer service is excellent
CONSSome aspects aren’t as intuitive as we’d like, which makes end user adoption more difficult
Reason for choosing MasterControl Quality Excellence
It’s compliance level with FDA
Elke
Medical Devices, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
MasterControl
Replacing paper documents with the documents module was a huge improvement and made document management a lot easier and more compliant
PROSEasy to use. Configurable to the companies needs
CONSSwitching between classroom and read and understood training a bit clunky
Reason for choosing MasterControl Quality Excellence
Local support, local server (Australia), VxT
Predrag
Pharmaceuticals, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Mastercontrol review
User friendly, reduced paper load, easier traceability.
CONSSometimes crashes. For example when saving the course it shows message it is saved, but it is not, because it is not possible to quick approve it.
Marianne
Pharmaceuticals, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed May 2023
Reduce of time
Implementing MC will take some time and effort but at the end, after implementing it is more than worth the try. Reduces time, efficient and you are always ready for inspections of authorities and customers
CONSI do not know because I m not yet working with it
Erik
Medical Devices, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
an AIO QMS
Looking forward to it
PROSEvery QM-related process for Life Science and Diagnostics Manufacturing is onboard
CONSNothing, yet. We are about to go live soon.
Mary
Medical Devices, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Mary Nikish Qx Review
We will implement in June. Working with Julia has been great, she is very helpful and provides good advice and feedback.
PROSSeparate vaulting for documents allows us to add customer documents.
CONSExtending training task for a userBasic plus accounts that allow users to sign off on documents without having a full user license
Reasons for switching to MasterControl Quality Excellence
The tool is best for small businesses and we have grown out of it.
Deanna
Medical Devices, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2020
Implementation of Doc and Training
We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.
PROS1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements
CONSdidn't set up data card structure as best that we could.
Reason for choosing MasterControl Quality Excellence
functionality
Reasons for switching to MasterControl Quality Excellence
paper controlled process for training and change control that was not regulatory compliant and couldn't be sustained.
Debbie
Pharmaceuticals, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Quality Changes Everything
We are currently upgrading from and older version of MasterControl to their new cloud based offering and the updates to the training module will make keeping track of employees training status much quicker and easier.
PROSThe user interface makes this software so much easier to use than others that I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl
CONSThere are a couple of areas where we would like to hide or remove buttons so that they don't confuse the end user, but I'm sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented.
Reason for choosing MasterControl Quality Excellence
Offered everything that we needed in a much cleaner and easier to use package
Carina
Medical Devices, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Leader in Document Control Systems
The ability to keep all documents in one location with visibility being managed by rights in the system reduces the concerns in our previous paper-based system. Also the approval process being electronic reduces delays from those out of town who can now sign wherever they are.
PROSThe configuration abilities that allow you to make adjustments that apply most directly to your company.
CONSThe implementation of the software wasn't as clear and smooth as we needed.
Reason for choosing MasterControl Quality Excellence
MasterControl is a much larger platform that allows connection across many elements. Their obvious success with Document Management made them difficult to beat.
Brenda
Medical Devices, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
IT JUST KEEPS GETTING BETTER!
I have been working with MasterControl since 2/2011, v9.3. I cannot say enough about the support I have received over the years - you have an excellent team and I am grateful to them for all of their help. The support team goes above and beyond. I have found that more than 90% of this application to be user friendly and easy to navigate. And as I mentioned earlier, MasterControl continues to evolve and it just keeps getting better.
PROSMasterControl is always evolving. I am so excited to learn that Power Bi will be embedded as Insights into MasterControl. The combination of these two products will make your users reporting experience so manageable. I love that our user voices are heard, even for the small things like adding the copy feature to user profiles.
CONSWe are on 2018.3, so not on the cloud yet. I am working to better manage our upgrades. I was disappointed when the dashboard feature was taken away. And jReports is totally not user friendly. I use it but the rest of my users just turn up their nose and ask me to create reports for them. Because of this struggle I have been creating reports in Power BI.
Reason for choosing MasterControl Quality Excellence
As mentioned above, I am unable to answer this question. The VP involved in that selection is no longer with us and I was hired shortly after the purchase.
Justin
Verified reviewer
Biotechnology, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY