Global Shop Solutions


61 reviews(4.0/5)
61 reviews(4.0/5)

Global Shop Solutions offers a One-System ERP software to serve clients across manufacturing industries of all sizes. The multi-modular application comprises of independent modules for customer relationship management, inventory management, accounting, scheduling, job costing, agile project management, designing and more. Businesses can either subscribe to specific modules as per their requirements or subscribe to a full-fledged ERP suite.

Global Shop Solutions' One-System ERP planning and scheduling feature help manufacturing teams to view shop resources and plan workflows. With real-time dashboard and reporting feature, shop managers can have visibility on current jobs and scheduled operations. The built-in CRM functionality allows businesses to identify new prospects, track opportunities and process leads efficiently.

The ERP solution also provides robust business intelligence capabilities for monitoring the health of manufacturing system; analyzing business data in real-time and making valuable decisions. Global Shop Solutions also integrates with CAD and other engineering programs to synchronize data between applications right from the initial project stage.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

61 Reviews of Global Shop Solutions

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  • Rajan from poly6

    Specialty: Aerospace / Defense

    Number of employees: 2-10 employees

    August 2018

    Go for it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I was looking for a s/w for my business that I can introduce to my employees. I come a cross with this product and I decided to buy one.
    It is very impressive with high in features.

    Cons

    It took us about 2 hours to learn about the features but I would recommend this product to everyone.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Joel Jr. from Supercast Foundry and Machinery Corporation

    Specialty: Industrial Machinery

    Number of employees: 51-200 employees

    June 2018

    Beyond your Expectation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The GS system was very helpful in terms of production planning, inventory, capacity and monitoring of the items, status and finished date.

    Cons

    The product works great in manufacturing, but the accounting flow was complicated and the price was indicated in every product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Rich from Miles Rubber

    Specialty: Plastics / Rubber

    Number of employees: 11-50 employees

    April 2018

    Very dependable and great customer service!

    Ease-of-use
    Functionality
    Quality
    Support

    Appreciate the follow up by Reps but really no explanation necessary. I would say 99.9% of the time we get efficient and effective response times from Global Shop. I wish all my vendors were as good as Global Shop! Thank you again for your efforts and yes you have your hands full with training but a very important business process! Go Training!

    Pros

    Continuously improving systems to meet ever changing business demands. Technical support very good and tremendous potential to customize.

    Cons

    Add-in such as ARC and GAB need more explaining of purpose and functionality. A lot of "Script" or User Fields with little explanation.

    This review was submitted organically. No incentive was offered
    Review Source
  • Fernando G from Electronics

    Specialty: Electronics

    Number of employees: 51-200 employees

    April 2018

    At implementation stage

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Great implementation program, it includes a Program Manager and several consultants. Weekly meeting helps to keep on track
    Easy to use

    Cons

    The safety stock does nothing to the MRP, it is the re order point and we are trying to figure it out how it works because we only have safety stocks on FG

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Pat from CREED MONARCH INC

    Specialty: Job Shop

    Number of employees: 201-500 employees

    April 2018

    Excellent experience over the past 10 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    GSS has been a good fit for us by providing a fully developed, all-in-one business resource, from a software provider that acts more as a partner than a vendor.

    Pros

    We find GSS to be a highly developed ERP tool with some very sophisticated functionality; not all of which we need to take advantage of, but is there if/when we decide to. The extensive range of selective parameters allowed for flexibility in how we configured the software to function for our business, so the implementation process was key for us. And we find, even 10 years in, that these software options along with GSS’s continual commitment to software enhancements have been able to keep up with the evolving processes and informational demands of our business. And I can't say enough about their customer service support.. extremely responsive, always professional, and highly competent. In almost every instance, our service calls have been responded to the same day, and the norm is resolved to satisfaction within 48 hours of initial contact. With our business going 24/6, this level of responsiveness is critical.

    Cons

    Issues we had with moving between modules to gain information - or a "big picture" approach - have been satisfied with the introduction of dashboards throughout all areas of the software. Some lag in the system has developed from recent changes within the software but we believe are being addressed.

    This review was submitted organically. No incentive was offered
    Review Source
  • Heather from XtraLight Manufacturing

    Specialty: Other Industry

    Number of employees: 51-200 employees

    March 2018

    Great Customer Service, Fantastic ERP System, Easy to Use!

    Ease-of-use
    Functionality
    Quality
    Support

    If you want to learn more about the use of this software, I recommend signing up for the Global Shop Friday Features! It is such a great added benefit and has been useful many times when I want to learn different modules and functions.

    Pros

    As the Human Resources Manager, my primary use of Global Shop is the Payroll function. This function is very simple to use and very user friendly. It is wonderful at time tracking for employee time on machines, jobs, or process. I love that this function gives me the ability to export the necessary reports straight to our payroll provider, which saves me time and makes my job easier. We have been utilizing the training capabilities within GS to create training guides for certain departments and it has saved me a ton of time not having to write out each step. Being able to screenshot each step of the process is wonderful and really helps my training process. Also, the support team is absolutely wonderful to deal with and very helpful anytime I have questions on how to better our system.

    Cons

    At times, the speed of the system can lag, and it varies from module to module.

    This review was submitted organically. No incentive was offered
    Review Source
  • Robert from JPM of Mississippi Inc

    Specialty: Agriculture

    Number of employees: 51-200 employees

    March 2018

    Plant Manager- Approval of Global Shop Solutions ERP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system is great! You can buy this system and just keep adding or turning on the things you need. We just integrated our Tool Dispensing Machine with GSS for Real Job Costing analysis. It is still early in, but I can now see what tools and how many the employee used on the job. This cost is then added to the total expense required to make the parts. We also like the play back recorded features to aid new users to GSS.

    Pros

    Global Shop Solution is a great ERP system. I love when a customer calls and ask for a Job Update, I just click open the work order and can see just about anything, quantities already completed, hours on the job, what steps are remaining. But GSS doesn't stop there, they have dash boards for everyone, scheduling, outsourcing, attendance, etc.

    Cons

    Like any new computer system, you have to learn where to view certain needs. But GSS has some friendly Icons that helps.

    This review was submitted organically. No incentive was offered
    Review Source
  • Lamar from Super Radiator Coils

    Specialty: Other Industry

    Number of employees: 201-500 employees

    March 2018

    Everything you need in one package!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    From tracking inventory quantity, cost etc.. to managing employee labor hours, Global Shop Solutions makes life much easier. GSS has played an essential role in helping my company streamline its processes and they continue to innovate and bring fresh new ideas to a constantly evolving program.

    Cons

    No Cons to speak of. If any issues arise Global Shops Tech support team is always there to lend a helping hand.

    This review was submitted organically. No incentive was offered
    Review Source
  • Larp from Aviation & Aerospace

    Specialty: Aerospace / Defense

    Number of employees: 51-200 employees

    November 2017

    Great ERP Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Highly recommend. Excellent product, User-friendly software, and people friendly company.

    Pros

    Great ERP software for fast-growing organization. The upgrade path from 13.0 to 16.2 was quite straightforward and provided support at every step of the process. Best experiences with their customer service and support team. All questions got resolved promptly. Our Account Manager is knowledgeable and very caring. The most important is Global Shop Solution is highly ethical and social responsibility. That is usually a good sign of how well the company is and how prosperous their future will be.

    Cons

    I hope Global Shop Solutions has an on-site training in the local area near us. (Southern California)

    This review was submitted organically. No incentive was offered
    Review Source
  • Jennifer from DCG Machine, Inc

    Specialty: Petroleum / Oil & Gas

    Number of employees: 11-50 employees

    October 2017

    The good and the bad

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are some widgets/features on GSS that we do not use. Also, some of the features we use a shortcut (basically) instead of doing things the long way. Sometimes it is to our advantage, others it is not.

    Pros

    Payroll is an easy feature that I like on Global Shop Solutions (GSS), it is very simple. I have used other payroll software that was very difficult to use. Accounting (A/P & A/R) are also very functional. Quoting, Shop Orders,

    Cons

    Speed, it is very slow at times and Crystal Reports are ALWAYS slow. So many reports to print, some cannot be simplified. Many Error codes that need a hotfixes or cannot be fixed. These are the basic cons, the extended list of error codes, and hotfixes are very long and daily.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • John from Apex Instruments

    Specialty: Other Industry

    Number of employees: 11-50 employees

    August 2017

    Absolutely horrible user interface.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We’ve been using this program for about 13 months now and I struggle to find anything to say that is positive. In summary, if anyone is considering using this program to make their work simpler, they’ll be very disappointed. Below are some notes. Note; I have paragraphs and paragraphs of how bad this program is but I'll try to be brief. The user interface is, without question, the worst I’ve ever encountered in almost 30 years of working with computers. Text interface is awful. Sometimes when you first click a field, any input will then erase and replace what’s in there. Other times when you first click a field, any input will append what is already in there. Sometimes you have to hit “enter” to get your edit accepted, other times you have to “tab” to have it accepted. Sometimes it will let you input lower-case, sometimes it won’t. Also, sometimes the field is case-dependent, but most times it is not. Text: cursor placement. Sometimes mouse-clicking in the field places your cursor at the home position. Sometimes it places it at the end of the text. Sometimes it actually is highlighting ALL of the field. You don’t know what it’s going to do because it does it differently depending on the window you’re working in. Concerning text, you have to press the “insert” key to keep from overwriting text when editing a field. Overwriting is GSS’s default action and there is no control-z function to correct any mistake, should you happen to overwrite what was in the field. Many of the GSS windows don’t have a “minimize” button; only an “X”. I don’t like that GSS’s windows take precedence over all of the other windows on my machine. Even though I’ve selected (let’s say) Outlook to view right now, GSS’s inventory browser always stays in front of it. I can still click around and work in the Outlook window but the GSS inventory window is displayed in front of it. The only way to get it out of the way is to CLOSE it. There’s no minimize button. Doing an order or a quote makes you open a new window for your lines. However, the old window (header) stays open and blocks what’s behind it. You can’t move it, either because it’s not the active window. The cut/paste form fill interface is very difficult to decipher and almost impossible to use if you don't have an insert button. Can’t control-Z. If you get GS’s text interface (above) wrong, you can’t control-z to undo. Again… Windows 95 had this action. This can’t be said often enough. You can’t control-Z. There is no “undo” functionality. You can’t even close/abort an order w/o saving it. Copy and paste, even insert, are a mystery. It always behaves differently depending on the specific window that’s open. In closing, I would recommend that you run -with all your might- away from this sophomoric attempt at a user interface.

    Cons

    This program will not interface with Windows(tm). Among other things, you cannot use control-Z. Formatting is not possible.

    This review was submitted organically. No incentive was offered
    Review Source
  • Joe from Manufacturing Resource Group

    June 2017

    We have been using this software now for 4 years and it's paid for itself a few times over

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. It cut our purchasing time literally in half, we can now run our MRP on a daily basis thanks to automated purchasing. 2. Our on time delivery increased from 72% to over 90% using the APS feature. 3. The ARC store has thousands of custom reports that were developed by Global Shop for specific customers and they make them available to all of their customers. if you see one you would like to try just install it. 4. We have full visibility of all of our work orders currently in the shop (we currently ship over 900 different work orders a month). 5 the supply and demand screen is the most useful tool I have worked with. 6. you can tell immediately if your making or losing money on a specific job. 7. Very customizable. 8. it's in all in one system no more different systems for MFG, quoting, quality and finance.

    Cons

    1. Sometimes when major updates are released there a quite a few issues that have to be fixed after install via hot fixes. 2.Training classes are only held in Houston which can run into quite a bit of money for a 1, 2 or 3 day class for air, lodging, food and transportation. 3. Sometimes it takes a bit of time to get an answer to a problem

    Review Source: Capterra
  • Jeff from MRG Inc

    Number of employees: 51-200 employees

    June 2017

    Great ERP package, works great, support is amazing and the owners are great!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The interface is great! Everything always seems to work well, look well, and whenever something isn't working well the support staff are amazing at resolving issues! No overseas helpdesk, it's all local in Houston, TX! The owners and managers at Global Shop are among the best I've ever encountered too!

    Cons

    Well, for all of it's pro's the one con I can say is the first thing that always comes to mind is the annual cost to maintain it.. it's a little expensive.

    Review Source: Capterra
  • Cory from ITDE

    Specialty: Aerospace / Defense

    Number of employees: 51-200 employees

    May 2017

    Customer Service has always been Great, all questions get answered quickly. As time has progressed, the global system is extremely slow

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Supply and Demand with Edit is great. Makes navigation painless and easy as far as the manufacturing side. Customer Service is outstanding.

    Cons

    I am not sure if it is the added features or maybe added seats, but some days the system is so slow it is frustrating to use. If we had the option to turn off the features that slow it down that would be great

  • joe from ITDE

    Specialty: Aerospace / Defense

    Number of employees: 51-200 employees

    May 2017

    An improvment from what we had before

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    inventory/BOM tracking of inventory and needed item is helpful and works well. I helped look a lot of systems when we bought this one, seems like most bag for the buck for what we needed.

    Cons

    quality package is weak, does not track or report well and does not track cost of scrap the way we would like without splitting jobs. Report do not pick or filter out trends well.

  • Jeff from Jensen Metal Products, Inc.

    Number of employees: 51-200 employees

    April 2017

    Robust System, Incredible Number of Features!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been using Global Shop for 9 years. There is almost nothing this system can't do. We have barely scratched the surface of some of the capabilities of the software. Customer support was hit or miss back in the early days of our installation. It was hard to get support on the phone or by email when you really needed it. Over the last 4-5 years they have placed an emphasis on improving their customer support team and it shows! Most issues are resolved by Tier 1 support, either immediately on the phone or within 1-2 hrs by email after the entry of a support ticket online. If you have a more in-depth issue (which I usually do, unfortunately) the ticket is moved to Tier 2 or R&D, which can take longer but is usually resolved in a reasonable amount of time. The support staff is very friendly and always willing to do what it takes to resolve an issue or point you in the right direction to a new feature/function you may need. As with any system, there are some issues/challenges to deal with. While many of these have been addressed through updates, there are some withstanding. There is a lack on continuity from module to module as it pertains to search functions and feature properties. When searching for an item within the database there can be up to 4 different types of search windows that all behave a little differently. Small issues aside, this is a great product and I am sure they will resolve these issues in time as they have with any number of issues in the past. Their focus has always been customer driven and they live up to it every time I need them to.

    Review Source: Capterra
  • Rose of Sharon from Pioneer Service Inc.

    Number of employees: 11-50 employees

    April 2017

    Global Shop offers scalable big-ERP functionality for small shops.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Love the all-in-one approach that Global Shop offers for the small to medium size manufacturing companies. Quick support - if I ask "can we do this?" they most often have a way free-of-charge for me to implement. The only company I know that allows me to use software improvements paid for by other customers at no extra charge. They are continuously improving and the .NET platform rocks. Glad we went with them!

    Pros

    I like the intuitive for navigating between various functions. In most places if you're thinking "boy, I'd like to see how that ___ is set up." (for example, part number, work order, sales order, purchase order, etc.) there is typically a short-cut that will take you from one screen to another - and it's in a logical place.

    Cons

    It's very complex and comprehensive and there are multiple ways to do many functions. It takes a while to train people on it, though there are many ways to get training.

    Review Source: Capterra
  • Natasha from Alexandria ProFab

    Number of employees: 51-200 employees

    April 2017

    Global Shop

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When I first started working at Profab the ERP system that they had was horrible to use, and there was no check and balances before posting things to the system. Being an accountant, that's the one thing i like is that i am able to check things over before its just submitted for payment or invoicing.

    Pros

    easy access to being able to locate things in multiple areas.

    Cons

    Not having the capabilities export some reports

    Review Source: Capterra
  • Suzanne from Gear Motions

    April 2017

    GlobalShop 2016.2 review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall we like GlobalShop it, we use it for both our manufacturing and financial needs. In the 2016.2 update they included new dashboards that are very helpful. The only area that we feel needs improvement is the quality module. It's somewhat simplistic and does not tie as well to manufacturing as we would like. Other than that we are pretty happy.

    Review Source: Capterra
  • Layne from Dumur Industries

    April 2017

    Software To Grow With You

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to customize Global Shop is key, since it allows an organization to find and maintain its' processes without trying to fit into a pre-defined mold. The support team is knowledgeable in their product, and willing to get to the bottom of every issue.

    Pros

    customizable, relatively easy to report out of once you know where to look

    Cons

    Pricing model

    Review Source: Capterra
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