Global Shop Solutions Software

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About Global Shop Solutions

Global Shop Solutions offers ERP software to serve clients across manufacturing industries of all sizes. The multi-modular application is comprised of independent modules for customer relationship management, inventory management, accounting, scheduling, job costing, agile project management, designing and more. Businesses can either subscribe to specific modules as per their requirements or subscribe to a full-fledged ERP suite. ...
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Global Shop Solutions User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 66 reviews

Brett

Sharp Tooling Solutions

Verified reviewer

Company size: 51-200 employees

Industry: Aviation & Aerospace

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed August 2021

Global Shop Solutions

Pros

This product comes out of the box with all the modules and many custom programs that can be downloaded. Other ERP's have a base package and addons must be purchased ( which adds up quick)

Cons

I don't know if I could pick a specific function of Global Shop I don't like. Most issues are due to a lack of training. The team is very helpful and knowledgeable to help when you reach out to them.

Reasons for choosing Global Shop Solutions

American Made product with great customer support. Great reviews and track records.

Reasons for switching to Global Shop Solutions

The ability to have both a manufacturing and accounting package all under one hat

Peter

Fullerton Tool

Verified reviewer

Industry: Electrical/Electronic Manufacturing

Time used: Free Trial

Ease-of-use

4

Customer support

4

Functionality

5

Reviewed April 2014

Solid and Flexible System with Advanced Features.

Pros

The product is very flexible, detailed, and truly integrated. It is capable of delivering capabilities and options that most vendors only seem able to promise. This, matched with a very high reliability, makes the system a good match for most manufacturing organizations. The integration and interface make for a good user experience that is flexible enough to meet most users' needs. This is accomplished through the true integration of all major areas of functionality and makes operation very smooth. We rely heavily on the integrated Document Control systems to provide information relevant to users and customers through the manufacturing process and afterward. It is a huge timesaver and allows us to answer most customer questions on a single call, chat, or e-mail. Another great advantage of this is the company behind the software. First, you are dealing with a family owned company with no intention of selling. This speaks to the commitment of the company to the product and its support. Second, they are the developers of the software, which ensures a tight integration between modules and understanding of issues. And finally, the same organization selling and supporting the software is also writing it. This is huge and avoids drawn out finger-pointing sessions between the software company and VARs that leave you high and dry with other solutions.

Cons

Dealing with issues after upgrades and limited support for older versions are a hassle. Being that it is such a complex piece of software and is tweaked to each user's needs, I understand that issues crop up, but that doesn't make dealing with them any less difficult.

John

Apex Instruments

Verified reviewer

Company size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

1

Reviewed August 2017

Absolutely horrible user interface.

We’ve been using this program for about 13 months now and I struggle to find anything to say that is positive. In summary, if anyone is considering using this program to make their work simpler, they’ll be very disappointed. Below are some notes. Note; I have paragraphs and paragraphs of how bad this program is but I'll try to be brief. The user interface is, without question, the worst I’ve ever encountered in almost 30 years of working with computers. Text interface is awful. Sometimes when you first click a field, any input will then erase and replace what’s in there. Other times when you first click a field, any input will append what is already in there. Sometimes you have to hit “enter” to get your edit accepted, other times you have to “tab” to have it accepted. Sometimes it will let you input lower-case, sometimes it won’t. Also, sometimes the field is case-dependent, but most times it is not. Text: cursor placement. Sometimes mouse-clicking in the field places your cursor at the home position. Sometimes it places it at the end of the text. Sometimes it actually is highlighting ALL of the field. You don’t know what it’s going to do because it does it differently depending on the window you’re working in. Concerning text, you have to press the “insert” key to keep from overwriting text when editing a field. Overwriting is GSS’s default action and there is no control-z function to correct any mistake, should you happen to overwrite what was in the field. Many of the GSS windows don’t have a “minimize” button; only an “X”. I don’t like that GSS’s windows take precedence over all of the other windows on my machine. Even though I’ve selected (let’s say) Outlook to view right now, GSS’s inventory browser always stays in front of it. I can still click around and work in the Outlook window but the GSS inventory window is displayed in front of it. The only way to get it out of the way is to CLOSE it. There’s no minimize button. Doing an order or a quote makes you open a new window for your lines. However, the old window (header) stays open and blocks what’s behind it. You can’t move it, either because it’s not the active window. The cut/paste form fill interface is very difficult to decipher and almost impossible to use if you don't have an insert button. Can’t control-Z. If you get GS’s text interface (above) wrong, you can’t control-z to undo. Again… Windows 95 had this action. This can’t be said often enough. You can’t control-Z. There is no “undo” functionality. You can’t even close/abort an order w/o saving it. Copy and paste, even insert, are a mystery. It always behaves differently depending on the specific window that’s open. In closing, I would recommend that you run -with all your might- away from this sophomoric attempt at a user interface.

Cons

This program will not interface with Windows(tm). Among other things, you cannot use control-Z. Formatting is not possible.

Pat

CREED MONARCH INC

Verified reviewer

Company size: 201-500 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed April 2018

Excellent experience over the past 10 years

GSS has been a good fit for us by providing a fully developed, all-in-one business resource, from a software provider that acts more as a partner than a vendor.

Pros

We find GSS to be a highly developed ERP tool with some very sophisticated functionality; not all of which we need to take advantage of, but is there if/when we decide to. The extensive range of selective parameters allowed for flexibility in how we configured the software to function for our business, so the implementation process was key for us. And we find, even 10 years in, that these software options along with GSS’s continual commitment to software enhancements have been able to keep up with the evolving processes and informational demands of our business. And I can't say enough about their customer service support.. extremely responsive, always professional, and highly competent. In almost every instance, our service calls have been responded to the same day, and the norm is resolved to satisfaction within 48 hours of initial contact. With our business going 24/6, this level of responsiveness is critical.

Cons

Issues we had with moving between modules to gain information - or a "big picture" approach - have been satisfied with the introduction of dashboards throughout all areas of the software. Some lag in the system has developed from recent changes within the software but we believe are being addressed.

Steven

Toolcraft Inc.

Verified reviewer

Company size: 11-50 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2017

Operations Manager

We went live in Global Shop on 04-01-15 and in virtually all areas of our company, it's simplified how we operate. Is there a learning curve? Yes, but we went into the transition expecting a learning curve! It was new, complex software that took the place of multiple homegrown systems. It took 4 months from when we started till we went "live", which for us exceeded our expectations.

Pros

1. Customer Support - Global Shop was and has been with us every step of the way. It's an understatement to say selecting an ERP system is a big deal! There will be questions/issues to work through and when those questions/issues come up, you need answers ASAP. Global Shop has been there for us. 2. Simplifies operation - Having everything one umbrella has been a game changer for us. No more double entering. 3. The list goes on - Advanced Planning/Scheduling, visible inventory, real-time job costing, auto-purchasing, etc.

Cons

1. The shop side has been fantastic. The office gals had a tough time transitioning the accounting side to Global Shop from Quickbooks. Although one thing I will say on this is, Global Shop was always there to answer questions, and now after we are up and going our accountant says her job is easier. 2. Updates (we've been updating yearly). We are committed to staying up to date with the software. So far I've done three updates. Two were seamless and one took a bit more work.

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