--- title: "Global Shop Solutions Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Global Shop Solutions. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Global Shop Solutions is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/onesystem-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Manufacturing Software](https://www.softwareadvice.com/category/4704-manufacturing/) / [Global Shop Solutions](https://www.softwareadvice.com/manufacturing/onesystem-profile/) / Global Shop Solutions Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/onesystem-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/onesystem-profile/alternatives/) # Global Shop Solutions User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 71 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.2/5 - Value for money: 3.9/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 33 reviews (46%) - 4 stars: 28 reviews (39%) - 3 stars: 4 reviews (6%) - 2 stars: 3 reviews (4%) - 1 star: 3 reviews (4%) ### Most mentioned pros - Global Shop's advanced planning features and visibility across departments makes tackling big jobs more manageable. - I like how Global Shop has the capability to be customized and tailored to specific users needs. - Comprehensive features: Global Shop Solutions provides a wide range of features for managing manufacturing operations, including inventory management, production scheduling, and job costing. ### Most mentioned cons - Additionally, the limited integrations and support can be problematic for businesses that rely on multiple tools or require quick issue resolution. - Price: Global Shop Solutions can be expensive, especially for small businesses with limited budgets. - Unfortunately the selection process was kicking off during Covid and nobody was willing to let us in their doors. If we had seen it in use, we would not have selected it.5: ## Global Shop Solutions customer reviews Showing reviews 1-25 of 71 (page 1). ### Global Shop Solutions - Overall rating: 5/5 - Reviewer: Brett C. - Verified reviewer: Yes - Industry: Aviation & Aerospace - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product comes out of the box with all the modules and many custom programs that can be downloaded. Other ERP's have a base package and addons must be purchased ( which adds up quick) #### Cons I don't know if I could pick a specific function of Global Shop I don't like. Most issues are due to a lack of training. The team is very helpful and knowledgeable to help when you reach out to them. #### Reasons for choosing Global Shop Solutions American Made product with great customer support. Great reviews and track records. #### Reasons for switching to Global Shop Solutions The ability to have both a manufacturing and accounting package all under one hat --- ### Global Shop Review - Overall rating: 4/5 - Reviewer: Joe D. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, GSS has been very user friendly and quite simple to master. For the average user all the way to the technical side, its not all that difficult to understand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Global Shop has the capability to be customized and tailored to specific users needs. Their GAB programming isn't all that difficult to learn and utilize. #### Cons Updates can take a good amount of time as well as when Hotfixes are applied, a lot of the time they break other parts of the system (this has to do with some of our customs as well as options). #### Reasons for switching to Global Shop Solutions Old ERP was EOL and upgrading was too pricey. We liked the Accounting as well as reporting capabilities of GSS --- ### Worst Professional Decision I ever made - Overall rating: 1/5 - Reviewer: Liam D. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered 1: The people are very friendly and support tries their best to be helpful.2a: The software demo was terrific and focused on our daily needs.2b1: Having our daily needs met sounds great, but it does so in a very antiquated way.2b2: Its' almost like sending a purchase order request though the post office which could take 1-2 weeks vs sending an email or ordering online which happens immediately.3: Unfortunately, I made the assumption that by having our daily needs met Global Shop would easily meet our reporting and data analysis needs. I was wrong in this assumption. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros 1: The Product Demo knocked it out of the park.2: Does what it is supposed to do.3: Depending upon your company size it is better than a shoe box.4: Very Strong References #### Cons 1: Pervasive Database is like stepping back into 1995Compared to MSSQL:a: Database Backups and Restores are difficult and timelyb: Difficult if not impossible to find internal resources with Pervasive Skills unlike MSSQL.c: Very limited to Non-Existent 3rd Party Apps2: Poorly Designed Tablesa: There are Master Tables that contain multiple rows of Data for a single Header Record where the data definition in the same column of data differs between rows. b: There is no single General Ledger table, rather there are separate GL tables for each module. A better design would be to have a single table with a column to identify its source.c: Data Base Column Names are inconsistent. The same field in two separate tables often have different names. This makes it difficult to write your own custom reports where you need to link tables into a view.3: Simple Requests are difficult to follow up on:a: Getting Data Out for simple analysis in excel is difficult or requires custom programming.examples: List of Customers, Vendors, Purchases Activity, Vendor Payments, General Ledger Detail Activity, etc.b: Financial Report Writer very aged, difficult to use for ad hoc reporting needs4: One of our requirements to purchase was to complete a site visit to a company utilizing the software. Unfortunately the selection process was kicking off during Covid and nobody was willing to let us in their doors. If we had seen it in use, we would not have selected it.5: Very Dated #### Reasons for choosing Global Shop Solutions I was one of three decision makers involved with the process.Global Shop was not my choice but I supported the other two decision makers because the demo was so strong.In hindsight, the other two decision makers are farsighted and really liked the big buttons on the main navigation screen. I think this weighed heavily on their decision making.If I was aware of its shortcomings I would have steered the decision committee elsewhere. --- ### Global Shop - Complete ERP system - Overall rating: 4/5 - Reviewer: Paul K. - Verified reviewer: Yes - Industry: Shipbuilding - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works. There are some large learning curves for certain parts, though. It is a very configurable, competent ERP. Some parts are very mature and just flow. Others can use some polishing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros There is always a way to get something done. If you have questions. support is a call or email away. #### Cons Can be a bit clunky and heavy. I understand that they want to be everything to everyone, but there is a lot of stuff in the way sometimes. #### Reasons for choosing Global Shop Solutions We were so out of date that we looked around for a new one and decided on GSS #### Reasons for switching to Global Shop Solutions Global Shop was better for us --- ### Global Shop Solutions Experience - Overall rating: 4/5 - Reviewer: Emilee T. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive, there is a learning curve for new users. GSS has a good support staff, but they change for help with most things. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Global Shop's advanced planning features and visibility across departments makes tackling big jobs more manageable. #### Cons The complexity when it comes to determining priority and the different features that communicate with one another. --- ### Absolutely horrible user interface. - Overall rating: 1/5 - Reviewer: John S. - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered We’ve been using this program for about 13 months now and I struggle to find anything to say that is positive. In summary, if anyone is considering using this program to make their work simpler, they’ll be very disappointed. Below are some notes. Note; I have paragraphs and paragraphs of how bad this program is but I'll try to be brief. The user interface is, without question, the worst I’ve ever encountered in almost 30 years of working with computers. Text interface is awful. Sometimes when you first click a field, any input will then erase and replace what’s in there. Other times when you first click a field, any input will append what is already in there. Sometimes you have to hit “enter” to get your edit accepted, other times you have to “tab” to have it accepted. Sometimes it will let you input lower-case, sometimes it won’t. Also, sometimes the field is case-dependent, but most times it is not. Text: cursor placement. Sometimes mouse-clicking in the field places your cursor at the home position. Sometimes it places it at the end of the text. Sometimes it actually is highlighting ALL of the field. You don’t know what it’s going to do because it does it differently depending on the window you’re working in. Concerning text, you have to press the “insert” key to keep from overwriting text when editing a field. Overwriting is GSS’s default action and there is no control-z function to correct any mistake, should you happen to overwrite what was in the field. Many of the GSS windows don’t have a “minimize” button; only an “X”. I don’t like that GSS’s windows take precedence over all of the other windows on my machine. Even though I’ve selected (let’s say) Outlook to view right now, GSS’s inventory browser always stays in front of it. I can still click around and work in the Outlook window but the GSS inventory window is displayed in front of it. The only way to get it out of the way is to CLOSE it. There’s no minimize button. Doing an order or a quote makes you open a new window for your lines. However, the old window (header) stays open and blocks what’s behind it. You can’t move it, either because it’s not the active window. The cut/paste form fill interface is very difficult to decipher and almost impossible to use if you don't have an insert button. Can’t control-Z. If you get GS’s text interface (above) wrong, you can’t control-z to undo. Again… Windows 95 had this action. This can’t be said often enough. You can’t control-Z. There is no “undo” functionality. You can’t even close/abort an order w/o saving it. Copy and paste, even insert, are a mystery. It always behaves differently depending on the specific window that’s open. In closing, I would recommend that you run -with all your might- away from this sophomoric attempt at a user interface. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Cons This program will not interface with Windows(tm). Among other things, you cannot use control-Z. Formatting is not possible. --- ### An ERP solution that seems like it is stuck in the past. - Overall rating: 3/5 - Reviewer: Travis W. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, while Global Shop Solutions provides a comprehensive set of features for managing manufacturing operations, there are some significant drawbacks to consider. The steep learning curve and poor user interface can make it difficult to use efficiently, and the software can be expensive for small and medium-sized businesses. Additionally, the limited integrations and support can be problematic for businesses that rely on multiple tools or require quick issue resolution. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros Comprehensive features: Global Shop Solutions provides a wide range of features for managing manufacturing operations, including inventory management, production scheduling, and job costing.Customizable: Global Shop Solutions is somewhat customizable, allowing you to tailor the software to fit your specific needs and processes. #### Cons Price: Global Shop Solutions can be expensive, especially for small businesses with limited budgets.Complexity: The software can be complex and may require significant time and resources to fully implement and integrate into a business's operations.Limited integrations: Global Shop Solutions may not integrate well with other software or platforms, which can be problematic for businesses that rely on multiple tools. --- ### IT Support Opinion - Overall rating: 3/5 - Reviewer: Steve L. - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As person supporting the software, I find it a bit difficult. We are not able to fully use the installer module. We have to uncheck a number of options because they cause problems. We uncheckPervasive because the module installs Pervasive 12 and we are on Pervasive 11. It took several problem installs and a support request learn this. We uncheck Crystal because the current Crystal reports will not correctly print our tags. It took almost a year to find the cause of this issue. We are not notified when new installers are released nor are we told what issues they may have, e.g., the Pervasive 11 issue. The installer is still not complete. We have to manually add components after the install because of issues with the client. During the last update, the instructions clearly stated we could update the clients before updating the server. This was not true and caused the client to quit working. We discovered this after pushing out the updates to all of our workstations. The overall impression is that the software is slow. We have done everything we can to speed up the server, new VM with more memory and more processing power and 64 bit Pervasive. Still too slow. Generally speaking support is good. Support generally resolves any issues. However, response time varies from almost immediate response to days after submitting request. IT Info feature of the client are an issue. We have been told we cannot trust the Workstation Components of this feature, although the info on the screen changed significantly this morning. We have had an ongoing issue with the Workstations listed since the list is not cleared when a workstation signs off. The GUI time field does not match the time on the server nor the time on its workstation. This is an issue for those clocking in and out. Errors messages are a problem. We cannot look them up in help and there is no forum nor other place to find out what an error means. So we usually have to submit a support ticket unless we have already encountered the error. So comment above about support response time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is full featured. Support is generally good. #### Cons Slow. Info about installation is not disseminated. --- ### Excellent experience over the past 10 years - Overall rating: 5/5 - Reviewer: Pat M. - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered GSS has been a good fit for us by providing a fully developed, all-in-one business resource, from a software provider that acts more as a partner than a vendor. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We find GSS to be a highly developed ERP tool with some very sophisticated functionality; not all of which we need to take advantage of, but is there if/when we decide to. The extensive range of selective parameters allowed for flexibility in how we configured the software to function for our business, so the implementation process was key for us. And we find, even 10 years in, that these software options along with GSS’s continual commitment to software enhancements have been able to keep up with the evolving processes and informational demands of our business. And I can't say enough about their customer service support.. extremely responsive, always professional, and highly competent. In almost every instance, our service calls have been responded to the same day, and the norm is resolved to satisfaction within 48 hours of initial contact. With our business going 24/6, this level of responsiveness is critical. #### Cons Issues we had with moving between modules to gain information - or a "big picture" approach - have been satisfied with the introduction of dashboards throughout all areas of the software. Some lag in the system has developed from recent changes within the software but we believe are being addressed. --- ### Operations Manager - Overall rating: 5/5 - Reviewer: Steven W. - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered We went live in Global Shop on 04-01-15 and in virtually all areas of our company, it's simplified how we operate. Is there a learning curve? Yes, but we went into the transition expecting a learning curve! It was new, complex software that took the place of multiple homegrown systems. It took 4 months from when we started till we went "live", which for us exceeded our expectations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Customer Support - Global Shop was and has been with us every step of the way. It's an understatement to say selecting an ERP system is a big deal! There will be questions/issues to work through and when those questions/issues come up, you need answers ASAP. Global Shop has been there for us. 2. Simplifies operation - Having everything one umbrella has been a game changer for us. No more double entering. 3. The list goes on - Advanced Planning/Scheduling, visible inventory, real-time job costing, auto-purchasing, etc. #### Cons 1. The shop side has been fantastic. The office gals had a tough time transitioning the accounting side to Global Shop from Quickbooks. Although one thing I will say on this is, Global Shop was always there to answer questions, and now after we are up and going our accountant says her job is easier. 2. Updates (we've been updating yearly). We are committed to staying up to date with the software. So far I've done three updates. Two were seamless and one took a bit more work. --- ### Software To Grow With You - Overall rating: 4/5 - Reviewer: Layne B. - Industry: Defense & Space - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ability to customize Global Shop is key, since it allows an organization to find and maintain its' processes without trying to fit into a pre-defined mold. The support team is knowledgeable in their product, and willing to get to the bottom of every issue. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros customizable, relatively easy to report out of once you know where to look #### Cons Pricing model --- ### We have been a loyal Gloabl Shop user since 2003. - Overall rating: 5/5 - Reviewer: Jon B. - Industry: Mining & Metals - Product usage: Used unspecified for less than 6 months - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros Great customer service and technical support. Here is a recent comment from one of our managers sent to the President of GSS; This morning at 6:00AM I got a call from our production control person that no one could log into Global Shop. I called your 800 number expecting to get a recording but to my surprise a very cordial lady answered on the first or second ring. She took my contact information and the basics of our issue and said a service tech will be calling. “Okay….” I think, but when? Within a few minutes your service tech calls me back. By that time I had my laptop fired up and had a remote session to my office opened. He started a Fast Support session, logged onto our server and within a few minutes had the problem resolved and we were back in business. Nice!!! Nice from start to finish! So tell your overnight call service what a great job they did. And thanks to you and to the GSS team. This is one of the many reasons I do business with Global Shop Solutions. #### Cons I'm a GSS believer! . --- ### Global Shop ERP Review - Overall rating: 5/5 - Reviewer: Steven B. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Global Shop has helped our organization improve has a whole, provide us with the tools to manage and evaluate true costs and help us provide the service our customers demand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is a complete package at an affordable cost. It provides many options #### Cons Takes time to master it but once you have played with it for a while it is a time saver --- ### Making it with Global Shop - Overall rating: 4/5 - Reviewer: Donna B. - Product usage: Used unspecified for unspecified - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This system allows us to be in command of our inventory and know our cost of doing business in all aspects of our product offerings. The help functions are probably the best I have had to work with and are written to assist the new user as well as a seasoned one. You can drill down to the level of information that you need to get past your user issue. Being in the medical device industry we must have spot on tracking and GSS provides us with the ability to retrieve information reported on raw materials as well as our production activity: who, what, when, where. I really like the inventory supply and demand function - it gives the option to collect information from one screen such as usage, routers and where used, lot and inventory history and much more. We have been using GSS for over 2 years and still find new ways to better use this system. This company offers free training in the Friday Features making sure we stay in tune with existing functions as well as new offerings. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Vendor response Thank you for taking the time to submit a review for us and being a great, great customer Donna. We appreciate your business and look forward to seeing you on Friday Features! Global Shop Solutions Replied April 2017 --- ### Go for it! - Overall rating: 5/5 - Reviewer: Rajan A. - Industry: Aviation & Aerospace - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I was looking for a s/w for my business that I can introduce to my employees. I come a cross with this product and I decided to buy one. It is very impressive with high in features. #### Cons It took us about 2 hours to learn about the features but I would recommend this product to everyone. --- ### Highly customizable but does take time to figure out optimal use - Overall rating: 4/5 - Reviewer: Greg C. - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for more than 2 years - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4.5/5 - Functionality: 4/5 #### Pros Will take feedback & follow up on questions / requests. We tend to be at the 'front edge' of implementation and come up with things that require research. #### Cons Having to be a few updates behind in order to keep system reliable. The maintenance module does suck, but we were told that when we loaded it up, so we appreciate the honesty. --- ### Pretty usefull tool when applied correctly - Overall rating: 3.5/5 - Reviewer: Randy B. - Industry: Mining & Metals - Product usage: Used unspecified for more than 2 years - Reviewed: September 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3.5/5 - Customer support: 2.5/5 - Functionality: 4.5/5 #### Pros Built with manufacturing /production accountability in mind #### Cons Would like to see it come with an actual user manual with the descriptive users instructions. IE: the how to use manual if you are the operations manager. The how to if your the Quality manager. The how to if you are the scheduler etc etc. --- ### At implementation stage - Overall rating: 4/5 - Reviewer: Fernando G M. - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for unspecified - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Great implementation program, it includes a Program Manager and several consultants. Weekly meeting helps to keep on track Easy to use #### Cons The safety stock does nothing to the MRP, it is the re order point and we are trying to figure it out how it works because we only have safety stocks on FG --- ### Already searching for something new - Overall rating: 3/5 - Reviewer: Kaitlin M. - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I have been working with GSS for over two years. This is a Tier III ERP software so don't expect too much in the way of integrated functionality. The system is very "buggy" and the data is suspect. Our company found the support to be very poor. Evidently GSS is too busy chasing new business to provide the value-added support the existing customers need. As a result, they get poor reviews from customers like me. We are in the process of migrating away from GSS and to another ERP provider. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 --- ### Global Shop Solution Review - Overall rating: 4/5 - Reviewer: Zaighum A. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HR management system of Global Shop Solution. Reporting of GSS is well defined. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Global shop solution is best inventory software with HR support we and manage our staff with salaries and schedules easily. #### Cons In Global Shop Solution is best software for shops and small businesses and I really didn't find any issue n GSS. --- ### Great people, great software - Overall rating: 4.5/5 - Reviewer: Ann S. - Industry: Electrical/ Electronic Manufacturing - Product usage: Used unspecified for unspecified - Reviewed: April 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros The flexibility to mold it to our specific needs in our plant processes makes my job easier and the company more efficient. The people in Global Shop are so willing to help, they are wonderful. #### Cons Processing the upgrades is a simple task, but there is always something not working correctly. I can't test everything, so we just fix the issue, and they take care of that right away. --- ### Good software with fantastic customer service - Overall rating: 4.5/5 - Reviewer: Tim T. - Industry: Industrial Automation - Product usage: Used unspecified for unspecified - Reviewed: April 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 3.5/5 #### Pros - Amazing customer service and support - Easy customization - User-friendly access to data and customer reports - Modules flow seamlessly together #### Cons Using forecast to plan capacity is a little cumbersome. Sales reports that use forecast to project revenue are not built into the system --- ### Global Shop Review - Overall rating: 3.5/5 - Reviewer: Jaime H. - Industry: Oil & Energy - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 2.5/5 - Functionality: 4.5/5 #### Pros It is a very flexible product that has the ability to track items we haven't been able to track before. #### Cons The interface is a bit confusing and some items are not as easy to find as in previous systems. --- ### Global Shop - Overall rating: 4/5 - Reviewer: Theresa K. - Industry: Mechanical or Industrial Engineering - Product usage: Used unspecified for unspecified - Reviewed: September 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Thus far, the product and vendor have been helpful and responsive. #### Cons There's nothing I don't like so far. --- ### Robust System, Incredible Number of Features! - Overall rating: 4/5 - Reviewer: Jeff L. - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using Global Shop for 9 years. There is almost nothing this system can't do. We have barely scratched the surface of some of the capabilities of the software. Customer support was hit or miss back in the early days of our installation. It was hard to get support on the phone or by email when you really needed it. Over the last 4-5 years they have placed an emphasis on improving their customer support team and it shows! Most issues are resolved by Tier 1 support, either immediately on the phone or within 1-2 hrs by email after the entry of a support ticket online. If you have a more in-depth issue (which I usually do, unfortunately) the ticket is moved to Tier 2 or R&D, which can take longer but is usually resolved in a reasonable amount of time. The support staff is very friendly and always willing to do what it takes to resolve an issue or point you in the right direction to a new feature/function you may need. As with any system, there are some issues/challenges to deal with. While many of these have been addressed through updates, there are some withstanding. There is a lack on continuity from module to module as it pertains to search functions and feature properties. When searching for an item within the database there can be up to 4 different types of search windows that all behave a little differently. Small issues aside, this is a great product and I am sure they will resolve these issues in time as they have with any number of issues in the past. Their focus has always been customer driven and they live up to it every time I need them to. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 ## More reviews [Next reviews](https://www.softwareadvice.com/manufacturing/onesystem-profile/reviews/?page=2) --- Global Shop Solutions Reviews, Pros and Cons - 2026 Software Advice