I have been a customer for seven years, deploying multiple systems with coaching engagements throughout that period. The experiences have always been positive and the investments have had valuable returns. The part of Redzone I enjoy the most is that they partner with you to ensure you have success. Being a customer is having a lean partner that continually improves their services. We get better as Redzone learns and gets better. It would be difficult for any organization to create an internal lean department that compares to the quality of services that Redzone offers. Being a customer you get to be a part of an organization who's entire goal is to learn and provide better manufacturing excellence services.

Redzone is not a traditional MES software. I can be difficult to define exactly. Along with the visual workplace software Redzone will coach you in to how to use the system most effectively. It is part software, part standardized lean approach, and part custom lean consulting. It provides a visual workplace along with a program to manage a highly productive and collaborative work environment.

Some of the features can be cumbersome to manage through the iOS interface. Good customer service is provided to help make the management easier.

Redzone has helped our manufacturing facilities identified main losses in their production systems and areas of focus for Kaizen events and improvement projects, which has resulted in OEE uplift. It has improved the communication between operations, quality and maintenance teams.

Redzone is not only an OEE tracking system, but also a great communication tool that gives a voice to our team members on the production floor. The user interface is very intuitive and it's designed with the key foundational elements of continuous improvement. The system has great features including messaging, "high 5", etc., which help us with employee engagement, recognition and communication.

We still have some work to integrate Redzone with our SAP system, but we are getting full support from the Redzone technical team.

The coaches and the team really care about changing behaviors and culture (particular callouts to [SENSITIVE CONTENT HIDDEN]) and that is commendable. They are always willing to listen on how they can improve the product. We're generally happy with the product, but would prefer it if the system forced employees to perform the correct function. Our employees will miss CCP checks and the system allows for this. We're working through it, but would like more functionality from the system on this.

I like the productivity module's focus on visual real-time feedback

The SPC module is difficult to use effectively and the Compliance module's inability to enforce checks to be completed has been a concern. Also, the Redzone TV's are constantly updating and not working properly. Not sure if this is a Redzone issue, but it's caused us to minimize the use of the TV's.

The best thing about Redzone is the transparency and visibility of all the things that are happening on the production area. Another great feature is how easy it is to communicate with the rest of the departments using the Line Log feature. This software has increased the engagement between departments in our company.

The fact that it is iOS based can be something good and bad at the same time. I would like to be able to see the Redzone information on another device (laptop, pc) that is not my iPad, iPhone or apple tv.

We have moved all of our Quality and Food Safety checks by operators, supervisors, and QA to Redzone. We've eliminated paper, but more importantly we've gained immediate visibility of all of the production lines. We are able to react to problems when they occur and also see trends to prevent problems before they occur. The level of engagement across all departments has improved productivity, quality, and moral in ways we didn't expect.

Redzone was able to pull off what no other software has been able to for us; it is flexible but very logical in its setup. The ability to pivot between products and lines on an iPad made it possible for us to go fully paperless in Quality. We were able to create smart checks that can't be pencil whipped and are easy to complete by any level operator. The biggest difference maker was our Coach. His understanding of the big picture as well as creative ways to solve for our unique needs is what made us so successful. The level of support provided by Redzone through implementation is well beyond what I've experienced with any other software implementation.

It's not necessarily bad, but it requires a full commitment to make it work. You can't dabble, you need to be all-in.