Sales cloud is basically helpful for the companies looking to boost the overall sales productivity and pipeline management with clear understanding on leads and opportunity lifecycle.

It is SAAS based application which is best in the market and far ahead from its competitor and available for a fee based on user licenses. It's ease and ability to integrate with external third party application. Standard and custom based APIs. Further web to lead will allow better tracking of its leads.

Salesforce Sales clould is easy for a normal user and even salesforce has got lots of inhouse systems(trailhead) that would help any individual to learn and implement sales cloud in their daily work. Salesforce reporting and dashboards with AI(analytics) is improving a lot better to show and present the statistics in the lot clearer picture to the management.

Being able to put all of the opportunity information into Salesforce for tracking.

Starting the implementation has been slower than we'd like because of training on the project.

I like a few fumctions that have been built in however many updates are needed in order to get us into a good place.

Number of clicks it takes to get things done.

I've found it to be quite useful for prospecting, and I imagine that eventually every salesperson will be seeking for a platform as user- and maintenance-friendly as this one. The biggest issue that salesforce has helped me with is keeping track of and documenting all of the potential clients that are interested in purchasing our goods.

I enjoy how Salesforce Sales cloud shows me the status of every deal in progress. Potentially lucrative transactions can be monitored and sorted by me. I can enter work and then generate unique reports.

It ended up costing our company a lot of money. that was the main cause for alarm. However, it had excellent functionality. Data entry can be a burden at times.

It allows you to have real-time reports on each specific client without being expensive. In my organization, I required a system capable of grouping and sectioning each client to know their interests and offer them the best.

I like it because it allows the monitoring of each client individually, so that when creating strategies this solution works as an organizer, manager and organizer for better business processes, I like it because it is not complicated to manage so in financial areas and marketing is positioned as a profitable and sustainable alternative for companies

I have no problems regarding the work procedures in which the employment has been reliable and safe.

We were using the tool to manage all our pipelines . It has been effective and we were able to realise the results in 2 months.

I like the tool since it meets all the requirements. It's also highly flexible to meet every business needs. The tool also comes with many features the helps in ensuring equilibrium at the workplace resources.

There is nothing that I dislike with the tool. I fact I would highly recommend the tool to any business regardless of the size.

Good CRM Tool for Email automation for Marketing purposes with some downsides as mentioned above

The ease of use for Email Automation for marketing purposes with information about whether the user received the mail, seen it, opened it

Intermittently sometimes the product gets stuck and the ability to extract the CRM data via API gives timeout error because of the huge amount of data

Une fois maîtrisé, Salesforce Sales Cloud nous est très efficace pour centraliser et automatiser nos processus de vente, améliorer la communication avec les clients et suivre les performances de notre équipe de vente. Il est également possible de personnaliser le logiciel pour répondre aux besoins spécifiques de notre entreprise!

Je dirais que si vous n'avez pas une certaine formation dans l'utilisation des logiciel relation client , il vous sera complexe dans la mise en place

I found it overall to be a necessary evil as a sales rep. Lots of clicking and management was needed to keep it running and a few bad reps not using it well created huge issues.

I liked how easy it was to see my book of business and forecast / run reports on it. I was able to automate my day of work by the 3rd month in when I really committed to using it.

Logging calls and managing actions not taken in salesforce was often timely. Also needed help from my admin regularly to make changes.

This is a very comprehensive product that allows you many options

This is a very expensive product compared to competition

Salesforce is a game-changer for our organization. We've reported out on items that previously we hadn't in years. There's very little manual effort now as we have so many triggers setup for automation.

Without Salesforce our organization simply would not be able to function as quickly as we do now. We have so many automation processes and workflows setup that has saved us a lot of time. We use this platform across 15 departments in our organization, and it continues to grow. Everyone who sees the benefits of this great CRM... asks for User licenses... it's that good. We love the Contact Management, Lead-> Opportunity tracking and most importantly the Reports and Dashboards!

Salesforce can be pricey especially as it grows within an organization, so that would be the one setup. However, they do offer a Non-Profit Starter pack that I'd recommend small non-profit organizations to look into.

Experience with salesforce is amazing as it is a place where you get to implement all the out of box functionalities and provide a great solution to the business. The automation tool have made most of the task very easy and in a organized way. Lightning Components are developed which can display and capture the data from the user which is great . Most of the things can be done using standard functionalities and if not then we can use apex classes to implement business logic and using that there is no limits in salesforce you can do whatever implementation you can think of .

Salesforce service cloud a complete package of solution to the business or industry which has there product and sales , Leads , Campaigns etc are included . There are out of the box functionality which helps the business with multiple automation tools etc. There are standard object such as Campaigns , Trade Shows , Leads, Pricebook etc which can directly be used to store the data . There are tools of salesforce such as workflowes , process builder , flows which are used to automate things such as record update or sending a email to the client automatically. We can build lightning components which can be used as a User Interface by the client to add the details and interested area. Leads can be generated through multiple campaigns where a client login and shows interest in some products . Those leads are assigned to a queue or a particular team using Lead assignment rules so that they can work on it and convert the Lead . Salesforce is a cloud based technology so it is available with you wherever you go . The data will be stored in Salesforce itself and there is no chance to lose data of clients . Overall its a great package provided by Salesforce to large business to make things easy for them.

The lightning experience is really slow as compared to Classic . it usually takes time to reload the website as it is totally cloud based technology . They cn much better work on the user interface to make it real quick as loading the Lightning Components and web components takes time to load . The mobile experience on Tabs is not that great and can be improved.

Even though it's super expensive and you often need bolt-ons (paid or not) to do things that you think should be standard functionality, the fact it's so customisable and easy to use makes those additional headaches and annoyances go away.

Sales Cloud is immensely customisable. Out of the box it has solid features but the ease at which someone can learn how to customise the system, all the way to building custom objects and flows is incredibly valuable. It's super easy to use as well

It has some really daft issues, like sorting line items in a Quote needs a free appexchange program and even that's unreliable (with some users seeing different ordering). It also has very limited Quote template customisation, so you're pretty much forced to pay for a plugin like Conga Composer. It's very expensive and although there's lots of bolt-ons, it's all at increased cost.

The overall experience with Salesforce Sales cloud was excellent. We are using Sales cloud to capture Lead generations using Web-to-Lead models, etc. A lot of features can be implemented using available out of box functions. There is less customization needed using the developers help to reinvent the wheel again and avoid more issues and downtime to release.

Salesforce has a lot of features which we can use right away and has the benefit to build many automations and integrate other systems on the Salesforce platform with less hassle and more reliable way. Salesforce provides more ways to implement new things in the system using best practices.

Salesforce support can be more quicker than current turn-arounds. The pricing could be less with purchasing more bundles in the Salesforce platform. The UI can be more better with changing color palettes and make the UI changes more quicker avoiding cache issues on the browser.

If you are a brand new Salesforce customer, regardless of your company size, MAKE SURE YOU RESEARCH AND HIRE A SOLID AND TRUSTWORTHY TEAM TO SETUP YOUR INSTANCE out-of-the-box and that THEY DOCUMENT DOCUMENT DOCUMENT everything they've done within SFDC. Also, PICK YOUR ADMINS, POWER-USERS, AND DEVELOPERS CAREFULLY AND MINDFULLY! Do NOT let inexperienced/basic users have admin rights. SFDC is SOOOOOOOO easy to mess all the way up if you're not careful and will end up costing your company way more money and time to fix and typically, as I have seen personally too many times, [SENSITIVE CONTENT]'s will just blame the tool itself and fire their SFDC resources assuming it's their fault the platform doesn't meet needs and even just cancel the contract. Then they're left scrambling to meet even basic business needs while putting their large goals in an unattainable/unachievable position. Never trust a [SENSITIVE CONTENT] to know anything about or be reliable sources for what is done in and with SFDC.

I LOVE Lightning as a whole, and I personally believe it was Salesforce's best huge update/release since I first started using the platform in 2011. My favorite Lightning feature is Lightning App Builder for its non-code-based UI and its simplified yet vast customization capabilities. I also f*ing love AppExchange, Trailhead, and the seemingly endless list of available integrations.

I'm sorry (but not sorry) to say, I HATE how very very little SFDC has improved their incumbent reporting and dashboard functionalities and UI. It's been one of the primary areas of SFDC, as an admin, I use the absolute most yet I always find myself having to resort to external reporting/data analysis tools (shout out to my Ride-or-Die, Excel!) to accomplish all of the data analysis and reporting needed in my role. Einstein Analytics (formerly Wave Analytics) is a godsend but costs a little too much ON TOP OF the already exorbitant price we pay just for base licenses.

As I always say, you get what you pay for and that's certainly true with Salesforce. Adding Salesforce to your tech stack is a big investment, but one that will almost certainly pay for itself.

Salesforce is incredibly robust for automation and capturing data if you have a knowledgeable administrator at the helm of your business. Being able to create different sections (objects), fields, reports and rules in a matter of minutes makes it the best CRM I have ever used.

In Salesforce, everything is connected, which can often times cause errors or minor issues when making a simple change/addition. The software is getting better at educating users and administrators, but it lacks the full ability to debug easily.