What are Mingo users saying about the software?
Read what people like you have said about using Mingo software through verified user reviews
User Review Highlights
4.44
16 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"If you know how to use Excel you can create and edit dashboards...it's that easy. It is straight forward to connect to machines and get data out of them very quickly."
"It is getting more and more important with integration with other systems like ERP and other systems and Sensrtrx has a good solution for this need."
"Straightforward layout that provides powerful and useful information that we can use to immediately impact our efficiencies."
"The data coming from a DXM to Sensortrx was not reliable. Spent alot time narrowing down the problem."
"Does not work well when you have co part and you want to run only one part on the machine as this is reducing the OEE unless you adjust manually."
"The extreme configurability has a downside, so many options and variables to learn. As a relatively new user I'd prefer a simpler starting point."
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Showing 1 - 16 of 16 reviews
Trevor
Verified reviewer
Company size: 11-50 employees
Industry: Furniture
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2021
Wow! Sensrtrx has changed our production floor
These guys were super helpful all the way (even after-sale and implementation). They have helped us eliminate a lot of waste and increase our throughput. I would estimate they have returned 10% to our bottom line.
Pros
Easy to use and understand for everyone on the team. Provides visibility we always needed (and things we didn't know we did).
Cons
If I had to nitpick, I would say there was a small learning curve getting everyone set up. It is probably better than most, but it still takes a little bit to get the team on board.
Ray
Company size: 201-500 employees
Industry: Construction
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2019
Rockstars!!!
Pros
Sensrtrx made the impossible, possible. At first we tried to get help from our machine manufacturers and obtained no results. We then spoke to other similar companies and they all said that the connection to the machine PLC and to figure out the data points was not their thing. SensrTrx took on the challenge and we now have all of our critical machines connected. The rep is very clever, resourceful, and determined to find solutions to every challenge posed to him, all with a great and easy to work with attitude.
Cons
Setting up the software to display the data the way we want it is a bit challenging to understand and learn. The rep has given us several training sessions and has done most of the leg work to get us setup. This is the only area I could see Sensrtrx improving to make it more intuitive.
Reasons for switching to Mingo
They couldnt get their system to pull info from our machine. We tried several time to contact them for support but got no positive result. Basically they could not perform to their original promise.

Response from SensrTrx
Hi Ray, thank you for your review! I'm so happy to hear that SensrTrx has helped provide insight into your critical machines. Our goal is to help you gain visibility into your plant floor. I completely understand that the learning curve can be frustrating, but please know, our amazing customer support team is happy to provide as much training as you and your team needs. We are here to help you grow.
Replied September 2019
Brian
Company size: 1,001-5,000 employees
Industry: Food Production
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2020
First time user
I haven't had a lot time with the software yet.
Pros
Once it is all fixed to our machinces it will tell our downtime, shell count, and efficentce.
Cons
We have to go back and forth with messages we don't have a representative present.

Response from SensrTrx
Brian, We appreciate the review; feedback is what helps us improve. We're always happy to hop on a call to talk over any questions or concerns you may have. Give us a call at 888-394-1043.
Replied January 2020
Kevin
Company size: 11-50 employees
Industry: Industrial Automation
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2021
Great product for manufacturers
The product has provided extreme levels of visibility to the manufacturing plant floor, for machine downtime and utilization, production, machine status, etc. It runs consistently well, no downtime with the product that we've seen. It has replaced a lot of paper and Excel spreadsheets. Solid, friendly, and very knowledgeable team behind the product.
Pros
We like the Operator screen, production schedule capabilities, and the extreme flexibility with creating and editing dashboards. If you know how to use Excel you can create and edit dashboards...it's that easy. It is straight forward to connect to machines and get data out of them very quickly.
Cons
Integrations with ERP take some time, but that's normal. Most of the issues are usually on the end of the ERP.
Reasons for choosing Mingo
Less costly, more flexible for the price, easier to connect and use, less training. It is the Goldilocks of solutions.
Matthew
Company size: 51-200 employees
Industry: Oil & Energy
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2019
Unbiased data for unbiased decision making
First we needed to know that process variables were not varying beyond the intended settings. Second we wanted to know exactly when the equipment was used and how often. SensrTrx gathers exactly this information from the source. We use the process data for quality projects to eliminate certain issues as potential causes of scrap and instead focusing attention of the real problems. Knowing when machines are running informs efficiency improvement efforts moving focus between operator, machine and material issues.
Pros
- provides data from it's source, the machines themselves. This linkage gives confidence that the data can be trusted. - the customer support is the top notch, better than any other I've experienced in software or similar industrial services. Emails are answered. Calls are picked up. Concerns are addressed. They are patient. - it is extremely configurable to accommodate wide ranging manufacturing environments. The product was obviously designed by those with significant manufacturing experience as opposed to some software guys deciding to target manufacturing. Their knowledge of how manufacturing actually works comes through.
Cons
- the extreme configurability has a downside, so many options and variables to learn! As a relatively new user I'd prefer a simpler starting point. It takes time to understand the hierarchy and how the variables and settings interact. That said, we were given training two times to two sets of people and spent as much time as we wanted.
Reasons for choosing Mingo
They clearly stated what they do and why in a white paper I found online. Their proposed solution and website were not overly 'marketized' and seemed more true in it's intent and execution.

Response from SensrTrx
Hi Matthew, I appreciate your taking the time to leave us a review. I'm glad we can help you know when machines are running to improve efficiency. We pride ourselves in developing software that can actually improve productivity on the plant floor (and with the added bonus of great customer service, too). I completely understand the learning curve can be frustrating, but we are continually improving. The feedback you've provided helps us do that so thank you. We're looking forward to continuing to work with you.
Replied September 2019
Ben
Company size: 501-1,000 employees
Industry: Consumer Goods
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Great Tools for Management and Operators
We have installed in 2 very different facilities and have had great results in both instances. We are working to move all of our operational KPI measurements into the ST environment to have a consistent platform not reliant on manual tracking in a spreadsheet. Looking forward to finding more ways to use the ST platform to help make us better. The staff is great to work with in finding ways to integrate the software into our model, and open to feedback.
Pros
The setup and install was straightforward and easily fit our unique business model(s). After install the operators now know how they are tracking to goals in real time, and management can make decisions in real time to allocate resources to best meet company goals. The ability to monitor a multi site manufacturing operation remotely is changing the way we make decisions.
Cons
There is not much to like least. A few of the features are geared more toward high volume, very short cycle time applications. In our business we have some cycle times that exceed 4 hours. This limits the real time tracking in a very small minority of the measures for dashboards and scoreboards.

Response from SensrTrx
Hi Ben, We love to hear that SensrTrx is helping your business in many different ways, including empowering both your operators and management teams. You're right, we do appreciate the feedback - it is helpful in making the software better and better. Keep it coming! We're happy to have Tacony on board and look forward to continuing to work together.
Replied December 2019
Goran
Company size: 11-50 employees
Industry: Industrial Automation
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Will increase profit and uptime
Pros
The structure/architecture of the software is very logical and is easy to configure. It is great to be able to configure for different plants also geographically separated and in different time zones. The integration with I/O is great and also that you can use information from Scada and PLC where you already are connected to sensors. For the Machine Operators it is easy to work with reasons for faults. The analytics and reports are extensive and seems sufficient for our needs. It is getting more and more important with integration with other systems like ERP and other systems and Sensrtrx has a good solution for this need. The Dashboard and Scoreboard gives you an excellent overview how the plant is working. It fits well into a modern architecture of Systems of Systems. We got very good training to learn how to configure the system and good support on the questions we had.
Cons
The system is intuitive and easy to use but there are always possibilities for improvements

Response from SensrTrx
Goran, Thanks for taking the time to leave a review. We are thrilled you've had a great experience with SensrTrx that has made a positive impact on your business. We are always trying to improve the software. If you have any ideas of how we can make SensrTrx better, please don't hesitate to let us know. Feedback is greatly appreciated.
Replied July 2020
Tony
Company size: 201-500 employees
Industry: Electrical/Electronic Manufacturing
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
March 2021
The Software that changed our game
The real data we get from our machines on the floor has changed the game for us. Production has increased by 4% over the last 7 months and we are trending up in the area of finished goods by almost 7%. The engineer who helped us with the install worked well with our facilities folks.
Pros
The ease of set-up and use was huge in adding the software. On our continuous journey in the areas of process improvement the data that this software has provided has helped us reduce downtime significantly.
Cons
Software is only 7 months old and we have only experience minor issues which were on our end.
Reasons for choosing Mingo
Though pricing was a factor, the Sensrtrx team continues to develop new DNA for their core tracking software. Mamtec is a product of Epicor but only was going to get us about 75% of the way there as far as the analytics we needed to improve speed and quality.
Mark
Company size: 51-200 employees
Industry: Automotive
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2020
SensrTrx Manufacturing Analytics
Production data tracking and reporting.
Pros
User friendly, easy of use. Remote/mobile access. Customizable and clear report options.
Cons
Does not track inventory or link to shipping functions.

Response from SensrTrx
Hey Mark, Thank you for the review. Your feedback is incredibly important to us. We're glad the software is exactly what you need - user-friendly, customizable reports that give you insight into your production processes. As for the inventory tracking, we're always open to suggestions on ways to improve. A member of our customer service team will be in touch to talk more. about that.
Replied January 2020
sai
Company size: 51-200 employees
Industry: Mechanical or Industrial Engineering
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Good program
Pros
User Interface is perfect, setting up the program is very easy.
Cons
Does not work well when you have co part and you want to run only one part on the machine as this is reducing the OEE unless you adjust manually.

Response from SensrTrx
Sai, thank you for the review! The feedback is very helpful. Let's connect offline to see how we can help correct the issue co-parts cause for you. We want to make your production process more efficient however we can. A member of our team will give you a call shortly.
Replied December 2019
Robert
Company size: 11-50 employees
Industry: Machinery
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Review of Sensrtrax
Works great, reaching out to the CS team does not seem to be the best.
Pros
Being able to see what is being done, and the ability to see it remotely.
Cons
Software is not compatible with a couple of our machines.

Response from SensrTrx
Hi Robert, Thank you for taking the time to leave a review. We're so happy to provide you with the ability to see into the plant, even remotely. We are always looking to improve, whether that be connectivity or our customer service. If you ever have a question, our customer success team would be happy to help. Give them a call at 888-394-1043 or email them at support@sensrtrx. We also have a chat option available within the software. We want to make sure any questions that arise are answered promptly. Your feedback helps us improve, thank you.
Replied August 2020
Brett
Company size: 201-500 employees
Industry: Medical Devices
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2019
Great technological solution
Great technology, great solution by the support team. Really understanding the needs of manufacturers and how to drive visual solutions and ease of use.
Pros
Great solutions to make visible the productivity of any type of manufacturing equipment (new, used and old).
Cons
Initially, SenstrTrx did not have an app for smartphones; that has since been resolved.

Response from SensrTrx
Thank you for the review, Brett! We're glad you're finding SensrTrx to be helpful in making the visibility of your manufacturing equipment accessible. (Our mobile app is turning out to be very helpful in monitoring productivity, too!)
Replied September 2019
cory
Company size: 501-1,000 employees
Industry: Food Production
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2019
Game Changer
Excellent team of people that took the time to learn about our needs and our opportunities, then show us a path forward to getting the information we needed to get better in a multitude of areas.
Pros
The ease of use. Straightforward layout that provides powerful and useful information that we can use to immediately impact our efficiencies.
Cons
Nothing that we can find so far, has been a huge help to our business.

Response from SensrTrx
Hey Cory! Thank you for taking the time to leave us a kind review. We pride ourselves in providing a powerful and useful solution for increasing efficiency and productivity. We look forward to continuing to work with you.
Replied September 2019
Michael
Company size: 51-200 employees
Industry: Machinery
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
Great software
Better than some software I have used before.
Pros
Easy to use and functions properly. Love this software
Cons
I really have nothing bad to say about this.
Juan
Company size: 2-10 employees
Industry: Industrial Automation
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
Incoming data
The platform itself is a good concept and easy to use.
Pros
The software is very intuitive to use, easy to navigate, and easy to setup.
Cons
The data coming from a DXM to Sensortrx was not reliable. Spent alot time narrowing down the problem
Donna
Company size: 51-200 employees
Industry: Food Production
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
IT stand point
Again from my perspective as just implementation person. Things went ok
Pros
The implementation specialist was patient and never gave up even when situations arose beyond our control.
Cons
I don't really have the opportunity to use the software
