--- title: "shopVOX Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of shopVOX. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if shopVOX is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/shopvox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Quoting Software](https://www.softwareadvice.com/cpq/quoting-comparison/) / [shopVOX](https://www.softwareadvice.com/manufacturing/shopvox-profile/) / shopVOX Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/shopvox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/shopvox-profile/alternatives/) # shopVOX User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 243 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 175 reviews (72%) - 4 stars: 51 reviews (21%) - 3 stars: 7 reviews (3%) - 2 stars: 3 reviews (1%) - 1 star: 7 reviews (3%) ### Most mentioned pros - It has helped bring structure and organization to the shop, especially with tracking jobs and keeping everything moving through production. - Some of the features I like the most about shopVox is quote management, invoicing and customer support. - ShopVox does a great job of bringing quoting, job tracking, and invoicing into one system. ### Most mentioned cons - The system can seem overwhelming and daunting as there are a ton of features that sometimes takes a bit of time and effort to setup. - Overall, we like ShopVox because it allows us an easy way to put together a Sales Order and Invoice. But we do not like it for any pricing, margins, or any of the other "features" they offer. - It's nothing special, people generally gravitate towards it because it seems cheap, but when you compare it apples to apples with it's competitors it's probably just as expensive. ## shopVOX customer reviews Showing reviews 1-25 of 243 (page 1). ### ShopVOX is an great tool for quoting, ordering, and production management. - Overall rating: 5/5 - Reviewer: Leland W. - Verified reviewer: Yes - Industry: Printing - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered My experience with ShopVOX has been very favorable. I am a consultant so I have the opportunity to see how different businesses operate, communicate, and execute. They all seem to have different ways of doing things but I have been successful at using ShopVOX to get them on a good track. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that this system is based on product development and pricing instead of being based on the processes. It makes more sense to customers to use their language like signs, business cards, vehicle wraps, etc. instead of printing, cutting, and installing. Customers want the products and not training in how they are made. #### Cons I would like to have better documentation that is organized according to how the system is used. --- ### ShopVOX is more valuable than my right thumb. - Overall rating: 5/5 - Reviewer: Tim S. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. ShopVox is definitely been a game changer in our business. I have gone through six previous shop POS operations systems... and none of them hold a candle to ShopVox. Every member of our team lives in ShopVox 5 days a week... We have been using ShopVox for the past 8 years and always scratch our head wondering what we did before. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to manage all aspects of our shops performance, from quoting the customer to provide a proof and each step of the production management. The customer support is extremely responsive and we are usually able to connect directly with a support representative within 2 to 3 minutes. #### Cons We would like there to be a little bit more control on customizing some of our reports, ShopVox has been able to build custom reports for us as well. The help desk is very responsive as well it would be nice if they could connect virtually and walk us through support or tech issues we are having. #### Reasons for choosing shopVOX Cost and features for full operations in all area of our business. #### Reasons for switching to shopVOX Workflow Management to help order processing --- ### Very powerful software - Overall rating: 5/5 - Reviewer: Christine G. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered They are responsive to user input and they provide improvements & updates often. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The automated workflows are very effective. I personally love the software, however, we have a fair amount of older users who are not very computer proficient and they have a harder time navigating, but that has nothing to do with ShopVox. #### Cons Regarding the initial 1 week training on how to set up the back end: rather than have 1 week of training all at once, I would have preferred to have a couple days training on setting up the back end, then a few weeks later, have the other half of the user-side training after I had the back end set up. --- ### Fantastic Online System - Overall rating: 5/5 - Reviewer: Katie S. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shopvox is our first online system so I don't have anything to compare it to. However, We made the transition from paper dockets to this program back in July and it has been a complete game changer! I am so happy that we decided to go digital and use this platform. It has helped us stay on track and move through jobs quickly. It is very easy to keep track of projects and see what stage they are at if someone calls to inquire about a specific job. Thank you Shopvox! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how user friendly it is! Their support team is fantastic and are always quick to help. #### Cons Inputting everything was a hassle but it helped us get more organized. Nothing to do with the program itself! #### Reasons for choosing shopVOX It felt more advanced. We also had an employee who had used ShopVOX before so it was easier for us to do the transition having a staff member with experience in the program. --- ### ShopVox Business Solution - Overall rating: 5/5 - Reviewer: Lloyd J. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered The ShopVox app also offers various communication messages to keep customers informed while also validating workflow. The app is designed to run all facits of the Custom Apparel, Signs & Banners or Promotional products business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The User help options are well designed with immediate responses to chats. The Application is easily integrated with our financial mangement tools offering simplified management reporting #### Cons The cost associated with adding a second user to the system. A small business plan should offer at least 2 individul users designed to handle 2 indipendent user logins sharing the same business data. #### Reasons for choosing shopVOX More geared to our business model and products we carried #### Vendor response Thank you so much for your thoughtful review! We’re glad to hear that our support and financial management integration have been helpful in streamlining your operations. We appreciate your feedback regarding user pricing, and it's great to know that shopVOX aligns well with your business needs. We’re always listening to ways we can improve and will consider your suggestion carefully. Replied October 2024 --- ### Great Management System - Overall rating: 5/5 - Reviewer: Emily K. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Great customer service and support, awesome job and client management systems, great for invoicing, accepting payments, creating quotes and sales orders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShopVox makes it extremely easy to view all projects and jobs in one screen on the Job Board as tiles. I don't have to worry that I'm forgetting about a project! #### Cons The Express version does not have a finance charge option. #### Reasons for switching to shopVOX I have used ShopVox in the past and really enjoy the how easy it is to use. #### Vendor response Thank you for your 5 Starreview! We're thrilled that you find the Job Board so convenient for managing your projects. It’s great to know ShopVox helps you stay organized without worrying about forgetting tasks. We appreciate your feedback on the finance charge option for the Express version. We're always looking to improve, and your input is invaluable. We're exploring new features based on customer feedback. We're glad our customer service and support, invoicing, payments, quotes, and sales orders are meeting your needs. Switching from HoneyBook is a big step, and we're honored you chose us. If you have more feedback or need assistance, don’t hesitate to reach out. We're here to help and ensure your experience with ShopVox remains exceptional. Thanks again for your review and being part of the ShopVox community! Replied May 2024 --- ### Best Decision This Year - Overall rating: 5/5 - Reviewer: Greg S. - Verified reviewer: Yes - Industry: Textiles - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Like any new software we had to learn how to use the software, but it was not hard and the online courses saved the day. We have had a couple phone meetings those have helped tramindusly. We absolutely love ShopVox and are happy to be here. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize your workflow schedule, pay charts, and the organization of customers and accounts. #### Cons The amoratizing of products on a line item. #### Reasons for choosing shopVOX To be honest I didn't really want to choose anything, however after meeting with all three companines, I felt like ShopVox had the most to offer for a more affordable rate. I did not like how a server was needed with Shopworks, and printavo seemed too expensive for what they offered. After purchesing ShopVox, I wasn't sure if I made the best decision, but I gave it a chance, took the time to learn, and really focus on our admin work. After about a week of playing around with Numbers and the setup of our options I fell in love. Not only has ShopVox made my daily life 10 times easier, it is now making me money by saving me time every day. #### Vendor response Thank you for reviewing shopVOX Greg. We are excited that shopVOX was your best decision of the year. :) Replied May 2019 --- ### We love ShopVOX! - Overall rating: 5/5 - Reviewer: Kamyrn C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with shopVOX has been mostly positive. If I were to nitpick, I would say that it isn't always user-friendly, especially with niche needs. However, the support team at shopVOX more than makes up for its flaws. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ShopVOX makes it streamlined for both our company and our clients when it comes to even the most challenging orders. ShopVOX is a great tool that is easy to understand with a gentle learning curve. I learn something new about this program every day. #### Cons ShopVOX isn't always very user-friendly when it comes to user error. It can sometimes be difficult to undo actions and issue discounts. I would also love to see a section where our company could put examples of jobs we have completed so that we can send them to clients straight through the system-- no extra folders necessary! --- ### TEAMSHOPVOX - Overall rating: 5/5 - Reviewer: Nar G. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Shopvox user it has been a great experience using Shopvox and just to have a peace of mind that if we have any questions issues or concerns it's just a chat away from having a live person helping you through whatever issues you might have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shopvox is a very important part of our business and we rely on Shopvox every single day. The Customer Support has been second to none compared to other companies. We have dealt with in the past the features and upgrades just keep on getting better if you're a small medium or large print shop I highly recommend using Shopvox as it will scale with you regardless of what stage of business you're in we have been using Shopvox for about nine years now. #Shopvox #### Cons The Customer Service when we first started, it was not the best but throughout all these years, they have really stepped up their game to be on top of their product. I wish we had an open API system so I can integrate it with our AI business, software, and integrate, sending, and getting in receiving invoices and estimates. --- ### Great Work Management Platform - Overall rating: 5/5 - Reviewer: Jason d. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a program with many tools to help our business run smoother. Reps have been helpful with helping set it up and us understanding it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are a ton of features that are super helpful to our business for both clothing and signage printing. From quoting all the way to invoicing. #### Cons The system can seem overwhelming and daunting as there are a ton of features that sometimes takes a bit of time and effort to setup. ShopVox reps have been needed and very helpful to setup #### Reasons for choosing shopVOX We were already using a basic version of it #### Vendor response Thanks for taking the time to share your experience. It's great to hear that shopVOX is helping you manage both your signage and apparel workflows — supporting multi-vertical shops like yours is one of the reasons we built the platform the way we did. From quoting to production to invoicing, PRO is designed to bring everything together in one place so you can keep things moving and focus on the work that matters. We know the setup can take some effort, especially with a system that offers this much flexibility, and we’re glad our team could step in to help you get up and running. If you ever need anything else, we’re just a message away. Appreciate you being part of the shopVOX community. Replied May 2025 --- ### Started out ok - Overall rating: 3/5 - Reviewer: JAYE L. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was decent at first then we started to experience the bugs that everyone talks about in the group. Just wasn't happy overall for the money im paying #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros integrated with my payment processor & my vendors #### Cons lots of bugs, shopvox branding on emails, quotes, etc even though i pay $99 a month for the service, Not even sure if you can remove the branding. Lots of repetitive clicks, finish a sales order, then have to close it out, click for invoice, click to post to account, who has time for all that. #### Reasons for choosing shopVOX thought it was going to be a cheaper better alternative #### Reasons for switching to shopVOX teesom did not support my current processor, --- ### ShopVOX Rocks! - Overall rating: 5/5 - Reviewer: Loye G. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful! Great customer service! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about. #### Cons Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important. #### Reasons for choosing shopVOX It was tailored to our industry specifically, the interface was great and it had pretty much every feature we could think of that we would ever need. #### Reasons for switching to shopVOX Our system was extremely out outdated - it was just time to make a move and to make all of our lives easier! #### Vendor response Thanks Loye for your awesome review. We are so proud that shopVOX is helping in every aspect of your business. That was our goal when we created shopVOX and it's so awesome to witness others benefit from it! ~ Joanne Replied August 2019 --- ### ShopVox Express Experience So Far - Overall rating: 4/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered The customer support is by far the best feature. [sensitive content hidden] is the best. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Proofing, Email Template, QB Integration. #### Cons It has a large learning curve, Express is very limited. #### Reasons for switching to shopVOX Integration of quickbooks and ease of getting estimates. --- ### Shopvox for me - Overall rating: 5/5 - Reviewer: cassandra a. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Shop vox is how we keep up with our customers and how we keep up with active and past jobs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like shopvox is tailored to the sign company I work for. #### Cons There is not nothing I dislike about shop vox the only thing i can say i wish would change is the fact of having to sign in often. --- ### Love shopvox! - Overall rating: 5/5 - Reviewer: Dave K. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great. Love it. Don’t need all the features so would be nice to get a trimmed down version at a little lower cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Proofing and email templates. Helps us better communicate with customers. #### Cons Seems like a lot of extra clicks to do things. #### Reasons for switching to shopVOX Asana didn’t offer industry specific tools #### Vendor response Dave, Thank you for your review, we work hard to have tools for all sign, print, apparel and promotional product companies to use to help them be more profitable. Feedback from our customers helps us craft the features we add like our recent additions the Service Jobs Add on for Installs and SmartWraps for pricing wraps and vehicle graphics. We look forward to seeing your business grow in 2025! Replied January 2025 --- ### Excellent product capable of total shop management - Overall rating: 4/5 - Reviewer: Zach E. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience with ShopVOX has been great. Customer service is excellent. The product solves a lot of problems I had within my business. I would recommend it to others looking for a solution to their shop management problems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The built in pricing was huge for me. Prior to using ShopVOX I used a spreadsheet based price book. Even with formulas and macros built in, it was still a process to accurately estimate jobs. Providing quotes to customers is an extremely efficient process with ShopVOX. It requires a little work up front to get pricing set, but once complete it is very nice. I also liked the "kanban" view for jobs. This helps to prioritize projects and keep them moving through the production process. #### Cons It could be easier to navigate between the "Jobs" page and the "Home" page where the remainder of the workflow (quotes, sales orders, invoices) live. They seem to be separate and that makes sense to some degree, but a more seamless transition from both areas would be nice. I would also like the functionality of having a CRM directly in ShopVOX. Right now, I use Hubspot for my CRM to manage contacts, schedule meetings, etc. If ShopVOX had that functionality it would truly be the only software needed to run a print shop. --- ### Terrible product, they don't know their customers, little support. - Overall rating: 1/5 - Reviewer: Jasmine R. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered None #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I can't think of much. Truly, nothing good about it at all for our business. Perhaps this would work well for a small business with only a handful of products. #### Cons We've been using ShopVox for over 2 years now so we have a lot of (terrible) experience with this product. We have had nothing but trouble since using this program. It is not easy, it doesn't flow well, it doesn't make sense. They create problems and then make the fix a paid "feature." For example suddenly everything runs together even when you type it out in nice paragraphs. In order to not have this happen they say you must pay for this "feature." Unbelievable. The communication is horrible, not only language but just general understanding. They blame things constantly on a local server then will report an outage weeks later. It takes them months to fix seemingly simple things. When features they have don't work, they just say not to use it. Worst service I've ever had with any type of software. They corner you into using it since all your data is now in their "cloud" and who wants to start over with another software program yet again. We can't even build pricing, it simply doesn't work. It doesn't connect well with quickbooks, I can go on and on, it causes us more work than if we were to write this out by hand. WE have to manually price out everything because we're unable to successfully build pricing forms. #### Vendor response Hi Jasmine - I'm very sorry that you feel this way. I'm sure you're very busy and I can understand how not having your pricing configured correctly would be frustrating. I'm more than happy to help you and your team create the pricing templates for your products. And I've already been in-touch with D.Rose from your team about this. If you'll provide the specific details of these other issues, our team will surely look into them for you. Replied August 2017 --- ### Shopvox! A Great Help! - Overall rating: 4/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Shopvox helps our management and production team with the daily tasks of running a screen printing/embroidery shop - they give all the tools necessary to schedule, quote, manage orders and even take care of the proofing! It is great #### Cons I do not have any major cons for ShopVOX - it all feels well made and just a solid software to use! #### Vendor response Thank you for your positive review of shopVOX! We're happy to hear that our software has been a great help to your screen printing and embroidery shop. We like hearing that you find our tools for scheduling, quoting, order management, and proofing so effective in streamlining your daily tasks. We appreciate your high ratings across the board, especially in features and value for money. Your feedback is invaluable as we continually strive to enhance our product. Replied June 2024 --- ### Easy to Use Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is very user friendly and offers lots of tools to help you learn and get acquainted with its features and functionality. There is always a drop down in the top corner with guides and when those don't have the answers you need their team has an great help center that is more in depth, but if you still can't solve the problem or such they have an easy chat feature and they are quick to response there or when you e-mail the team. #### Cons We currently don't implement a lot of the jobs and tasks features in our daily use as we are a small office that is pretty up to date with what is currently on the go and the turnaround is so quick that sometimes we spend more time inputting the info into it than actually completing the job, so I don't have much to say about those, but I do use the search feature daily. Sometimes the search feature doesn't always help me find what I'm looking for - I would like to see users be able specify certain customers or time periods. Also, as useful as the guides as, I dislike that they always have the little icon with a red notification at in the top right corner where your alerts and the guides are. I often see that circle and think there are alerts or chats I should be reviewing, but its actually nothing important. --- ### TechVOX personnel have essentially held our data hostage. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros We were a SignVOX user for years and had to move to another platform for business reasons. Up until then, customer service was ok. We accepted the option to stay on SV rather than transition to ShopVx, since it was adequate for our needs. Chat support good. #### Cons Customer service beyond chatting was always very weak. We asked for our historical data for a seamless transfer, TV personnel said they never provided that to anyone, that it wasn't an available service. I showed them an email string from a business partner's organization, including the provision of exactly what data I requested, and TechVx stopped answering my email requests. But when I canceled my subscription, they emailed me a confirmation within 10 minutes. BTW, I was very professional in my requests. These people ruined an otherwise decent experience over several years. STEER CLEAR OF TECHVOX PRODUCTS IF YOU EVER WANT TO DISENGAGE!!! --- ### This software has dramatically increased our profitability - Overall rating: 5/5 - Reviewer: shawn m. - Verified reviewer: Yes - Product usage: Used daily for less than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Efficiency in production and sales has drastically improved, nothing gets missed when invoicing, #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros -how to videos and webinars are extremely helpfull -customer service is bar none -able to suggest new features (they actually implement suggestions!!) - Import customer lists -import catalogs from vendors -able to easily track costs of material and labor -you can have the shopvox team customize forms that suit your needs -total shop awareness of all outstanding jobs -job board automatically updates -easially track any jobs progress -our company has SEVERAL different processes (embroidery, sublimation,screen printing, digital print, sign making, UV printing, thermal printing, laser engraving) and shopvox is flexible enough to make a streamlined workflow for all of these very different processes. - #### Cons -it can be very intimidating to start with all the different options -can be expensive if you have a very large team that needs access to the program - --- ### ShopVOX is a MUST for your small business!! - Overall rating: 5/5 - Reviewer: Matt D. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Would definitely recommend to other shops, this will help save you a LOT of time and energy by having your information all in one place and able to check on at any time! DO IT!!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy this is to use and to move seamlessly from quote to sales order to invoice! Plus we can keep track of what we did the last time around a customer ordered the product! All without having to dig up our old files! We can integrate so much and it allows us to build up as we go along! Plus, the customer support is outstanding! I love getting to chat with a rep and have my problems fixed quickly!! You need to check them out! #### Cons Setting this up will take a lot of back end work, and it's easy to want to just push forward, especially if you are transferring a lot of data from another program (i.e.-Quickbooks). DON'T DO THAT... take the time to learn everything you can before going live on this program. --- ### All Inclusive Program That Takes Expertise to Use - Overall rating: 5/5 - Reviewer: Peggy H. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered The program works well for us most of the time. When we run into snags Shopvox's support is always available at almost any time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros You can load all of your products and materials into the program. Once you get everything setup it is easy to do your quotes and invoices in a timely manner. #### Cons We have not been able to get the e-mail portion of the program to work for us, because we do not have an outlook or gmail account. It works best with those email accounts. We thought we would get a program that would tell us what to charge. With Shopvox it is possible to include all of your costs, but you still need to come up with your own final price for a product that will make you a profit. I am finding that there is no magic wand that tells you how to be profitable. #### Reasons for choosing shopVOX Shopvox is cloud based and we can access it from anywhere anytime. #### Vendor response Peggy, Thank you for your review. We are glad that quotes and invoices are easy to do now!! The more you use shopVOX, the easier it is to use and the more time you will save. Replied January 2020 --- ### Great Product - Overall rating: 5/5 - Reviewer: Edwin C. - Verified reviewer: Yes - Industry: Graphic Design - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered ShopVOX has helped our shop automate and organize our projects in a way where everything flows and and doesn't get forgotten or held up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its very easy to use and customize to our business needs #### Cons There's nothing really to NOT like about shopVOX. --- ### ShopVox for Signage Industry - Overall rating: 4/5 - Reviewer: Umair A. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with ShopVox was good to use for the signage industry for order management, business management, inventory, and PO management. It requires minimum training to understand and is easily understandable. Price is moderate and can be used in various domain. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I found ShopVox user-friendly, easy to use, and simple to understand. #### Cons Limited reporting and visualization feature as compared to other Software ## More reviews [Next reviews](https://www.softwareadvice.com/manufacturing/shopvox-profile/reviews/?page=2) --- shopVOX Reviews, Pros and Cons - 2026 Software Advice