Too many to list.

We are a small business manufacturing and installing signs in Berkshire. ShopVOX is exactly what we need for our business. ShopVOX allows us to log and track all our customer interactions, manage their accounts and manage our internal workflows to ensure signage is manufactured and delivered on time and on spec. Our busy team are able to quickly and easily log sales leads, create and revise quotes, convert approved quotes to sales orders, create production workflows and raise sales invoices. Invoices can be exported from ShopVOX into our accounts at the click of a button. The team at ShopVOX are very helpful and the most impressive and valuable asset this company has is their ability to listen to customers and upgrade their software quickly to suit customers ever-changing needs. There have been numerous occasions when we have suggested a improvement and we've seen it go live within weeks. Keep up the good work ShopVOX!

Nothing at present, and whatever we don't like about the software is usually changed within weeks when we put a reasonable case to ShopVOX.

So many things to like and big upgrades from our current software. - Estimating is a great feature. Takes a good bit of work to setup initially, but the long term benefits will be totally worth the effort. - Love the job board and the way jobs are tracked through each step of the process. Gives us the ability to see exactly where jobs are which results in fewer status update phone calls from our PMs. They can get the info they need in a few clicks. - The analytics are great. We use Quickbooks and have never been able to look at this much info about the status of our shop. How many quotes are out there, how many have gone to production this week (or this month), how many quotes have converted to orders and much more. Makes my job easier when looking at sales. - Just the fact that basically our whole shop is in one piece of software. Accounting, estimating, purchasing, production management in one browser window.

- Would like to see more options in the estimating area for custom signage. The ability to price signs with multiple pieces, such as "faceplate" and "backplate" will be huge for us. I think this is being developed. - This is picky, but just some general UI tweaks would be nice. When you bring up the job page everything gets a bit squished and hard to read.

* Relatively easy to setup and configure * Powerful pricing and product development engine * Quoting is straight forward and easy and consistent providing you have set up pricing/products properly * Good customer support (would be excellent if it were 24/7 instead of 8/5). That being said, when I was having issues configuring the pricing module, my incident was rapidly escalated to the point where the owner (and I suspect chief software engineer) of shopVox called me personally and resolved my issue.

* shopVox provides 55 reports at the time of this writing, all of which are marginally useful on their own as there is no data aggregation * shopVox reporting fails to provide a holistic view of an organization's Key Performance Indicators in a single Dashboard. The Business Intelligence screen is useful for the data it provides but it is not a true Dashboard. * On the plus side, all of the data necessary to provide holistic reporting resides within and is easily extracted from shopVox via Excel downloads. Once the data has been downloaded you have to manually aggregate it to provide useful Management Reporting which is very time consuming and error prone. * In order to resolve the shopVox reporting issues I resorted to writing my own Information Management and Reporting System (IMRS) which runs against the downloaded shopVox data mentioned above. The next evolution will be to replace the manual Excel data download process by incorporating shopVox API calls and running our IMRS directly against the shopVox data. That will be an entirely other review:)

Because of my procrastination issue I'm going quite slow, but the software is excellent and it's forcing me to simplify all my products, services and processes . Besides that is SUPER ULTRA exciting to think that just a couple of clicks could get you a quote.

The features that continue being creative at customer request, and the way this software makes your business look as a strong, experienced and knowledgeable shop, and it has an integrated CRM

Only the error warning is not very specific of why it is happening or how to fix it.

Overall, it's been a lot of work and very rewarding! Our account rep as well as all of the chat help has been amazing, very responsive and extremely helpful! Great customer service!

This software has been extremely helpful in streamlining every aspect of our company. From simplifying our communication with our customers, to our estimating process, design, production and accounting, everything works together so smoothly and I feel confident nothing is getting lost or forgotten about.

Not necessarily a con, but the set-up process took quite a while. However, now that everything is running 100%, patience during that process and taking the time to learn all of the functions is incredibly important.

ShopVox has cut down our time on quoting jobs, locating customer invoices and doing repeat jobs. We have gotten more effective at handling our orders and no one gets "missed" anymore.

I wanted software that was user friendly so that my staff would not feel intimidated during training and making the change over to a new system. This software was the most user-friendly I found and we had a ton of support when setting up by way of phone calls and emails to make sure we were navigating through effortlessly. The customer service, technical support, and just general attitude of all of the employees at ShopVox makes having their software a very pleasant experience.

The most challenging thing for our shop was entering our specific products and figuring out the pricing calculators.

Overall, ShopVox is a good platform that allows us a lot of workability from multiple access points and good customer service when there are any issues.

We like the flexibility, scaleability and the adaptability of the software to our specific needs without having to completely recreate a program from the ground up.

There are some functions that are a bit confusing and some inflexibilities, but minor. We'd like to see some more solid movement toward the calendar option as well as online storefronts.

We are a manufacturing machine shop/job shop. We needed a software solution that would help us keep track of jobs/documents/shipments. We did not want or need a full ERP system. This suited us just fine. Shopvox was very helpful in getting us on the right track when we were setting up.

For us, it was the Job Board. All of our staff has access to all of the current jobs, what stage they are in, & ALL documents related to the jobs. Each job only creates TWO pieces of paper. (JOB TRAVELER & PACKING LIST)

We desperately need to be able to ship a partial on a line item without workarounds.

Shopvox is an excellent software that we have already used several years ago. We had stopped for compatibility issues with French law. But we couldn't find a tool that was as efficient for either pricing or scheduling, so we opted to go back to Shopvox and reconfigure everything from scratch. Our margin is better, we save a lot of time, we are delighted!

Ease of making quotes . Calculated prices are good No possible error on the area calculation

Many functions are not translated into our language, which limits us the possibilities of use, especially for technical terms. Some specific support requests take a long time to process

Multipurpose software, which is great for sales and marketing and manufacturing. Quoting could use a little work.

Understanding what is coming into the business and what is outgoing.

Quoting seems to be a multiplier only. eg. if I am printing business cards quantity 10 is only multiplied by 1, where there could be a price break in reality.

Great, Love it. The support is amazing

We love having a software that is made for signwriters. From Sales leads through to invoicing shopVOX is easy to use and lets us get a great insight into how we are tracking month to month.

Timesheets, We would love to be able to track a workers hours and productivity weekly and per job. I feel the time clock is a little over engineered and needs to be simplified.

We migrated from SignVox which was an earlier signs shop only solution from this same company. Back then we came from Activity. Our whole database was migrated to the new system so we didn't lose any customer records. ShopVox is much more flexible and better than SignVox in nearly every way. Considering the competition in this space ShopVox is probably the best option if one can get over the initial learning curve and sit down to truly customize the software to their thinking and shop. I spent about 2 weeks determining the initial pricing formulas, templates, & workflows. From there I have evolved these items over the last 5 years as new features become available or I just have an idea of a different way to do things. There are only a couple of things that I would like to be able to do through ShopVox that do not work well, and some of those items are pending thanks to the customer support.

Allows nearly a paperless work environment, yes filing can be a thing of the past. Fairly customizable for an individual shop. Several viable ways to do formula based pricing. Extremely responsive customer support - even takes feature requests/needs seriously. Works very well for telecommuting. Customer tracking and front-end accounting features work quite well, does tie into quickbooks though we do not use that feature.

Mobile app is useless for field work. One can use the browser on your phone but it doesn't work well or allow concurrent sign in. Robust scheduling package is not yet completed (as of 12-6-18) so alternative solutions like white-boards or google calendar are necessary - but daily job tasks scheduling works great (as in this is what we need to get done to day. No really very good solutions for install appointments).

The initial setup was a lot. But our business has a lot of moving parts/products. We have about 23 employees. In house we do screen printing, embroidery, awards, and signage. We also do promotional products(out of house). Our Coach was SUPER helpful with the initial setup though. The 24/7 Chat support has been great as well. Took everyone a month or 2 to get the hang of it and we are constantly trying to tweak and improve but I'd recommend it to any shop that does screenprinting, embroidery, awards, or signs.

The amount of features and being able to have everyone on the same page at all times is priceless. From syncing with quickbooks to writing orders to overseeing production... and all in one cloud based system. They have apparel catalogs already integrated and they get updated automatically from Sanmar, S&S etc... so no need to adjust pricing anywhere unless it has to do with your labor. The job board and being able to filter it as needed for each department is great. Proofing system and e-mail templates are great. Being able to write a quote/sales order/invoice and email it over with a payment link is great.

As with any software it will never be perfect. But SV has been good to work with us on getting features/bugs implemented and fixed. They have not been able to accommodate everything but they are usually pretty good about at least letting us know if its possible or not. There are still bugs/features we're waiting on but not hills to die on. We had to pay a developer separately to integrate the API with our website and UPS worldship. That ran us close to 5K so that was a bummer.

Our overall experience has been positive. We can do all of our quoting, invoicing, tract our material usage and make sure our time is accounted for. We print our monthly reports from it in order to file sales tax, and we are very happy. We use it everyday and plan on using everyday in the future.

The ease of use. Being able to build accurate products and make sure we are getting paid the correct amount for our output. The fact that we can calculate our time and not have to guess on pricing, gives our costumers the confidence that when they come to us time and time again they know they are being treated right.

There are many features we need to implement more. As a newer business we haven't been able to carve out the time. But as we are using it now, I can't really give any cons. It has served us well.

The platform is extremely flexible the way it has been setup. We have been using this type of software for many years and have always had to create "work arounds" to get as close to our desired results as possible. But whats so amazing with sV is the technical support. We have never in ten years experienced the quality and expertise of this group of people. They will sit with you and work through tough issues. Last week I had a problem the first tier tech was unable to fix after many attempts to trouble shoot. He made a quick decision to bump it to the next tier engineer and within 10 minutes my problem was program corrected. It has been such a great experience to be with a company like sV that truly understands our business model and works creatively with its clients to improve the effectiveness of the software and support service.

That I have to actually think about what I put in as data............ So I came up short on the minimum words here. The reason we don't have a "least" is that this company also has set up a working resolution forum to understand any and all problems, questions specific requests for new capabilities and informs on an hourly basis any new updates to the platform. They also provide a very good business basics learning series that is well done.

The program works well for us most of the time. When we run into snags Shopvox's support is always available at almost any time.

You can load all of your products and materials into the program. Once you get everything setup it is easy to do your quotes and invoices in a timely manner.

We have not been able to get the e-mail portion of the program to work for us, because we do not have an outlook or gmail account. It works best with those email accounts. We thought we would get a program that would tell us what to charge. With Shopvox it is possible to include all of your costs, but you still need to come up with your own final price for a product that will make you a profit. I am finding that there is no magic wand that tells you how to be profitable.