Add on top of that an incredibly innovative feedback system that truly helps you prioritize what customers want what.

Uservoice has a great api that makes it easy to add custom components to your app or web pages and makes it easy for users to provide feedback.

Gives us almost everything we need for a great price.

UserVoice helps us provide better support  to our users and build a product that they love.

UserVoice has made my job easier and reporting much smoother. Very happy with their product and great service.

Very user friendly and easy workflow. Metrics about response time are great along with canned responses.

I appreciate that they cover so much, but I think they make it harder than it should be. Although, I have a small business.

Also the UI hasn't changed in years, at that wouldn't necessarily be a bad thing but the UI isn't great.

It didn't take long to realize the mistake that was made. Uservoice was far superior than intercom for help desk interactions and help articles.

I like the ability to assign tickets to myself and other colleagues, for easy accountability.

Full disclosure: I used to work at UserVoice. But I had no obligation to use it at my next job, and I had to take it through the same assessment and pitch to my executive team as any other tool.

It's important not only to get data back from our customers, but have it well organised and presented in a nice way.

When I was testing all customer service software, I needed one that was the best at its core product which is a ticketing and knowledgebase system. This in my opinion is the best at what it does.

I run Support at my SaaS company, Personify. It's been a fantastic way to ensure that we give our users World-Class support, and help, as they get up and running with our Products.

UserVoice does everything it needs to, with a fantastic user experience on top.

If you have a need for software like this because you have a big enough company, consider ease of use.

UserVoice is very responsible and their product has an excellent User Experience team that ensures features are always easy to use.

UserVoice is great for logging our customer support inquiries. Searching for tickets is easy and their support team is excellent if you have any questions or problems.

Super easy to integrate support ticket system in any web app.

We were disappointed with the Salesforce integration because it doesn't include the Satisfaction scores and it also is not customizable.

Uservoice is well built, reliable and reasonably priced.

There customer support is superb. They always answer questions that we have very quickly and provide complete and thorough answers.

Sometimes it's hard to navigate in so many coloured numbers on the screen.

Sometimes logs me into to the master account instead of my account so I miss when i have tickets.

At Exec we used UserVoice exclusively to manage all of our internal operations and support. We found it super easy to setup and use (no training required for our staff) and was reasonably priced.

Once you start getting the feedback you need it'll be critical that you take action over it.

As long as you are demanding heavy integrations with other programs (SFDC, JIRA...) then this is an excellent product.

This is a simple program to learn the basics of with a multitude of options. The user interface is very straight forward.

Extra seats are economical. A good tool for a small business trying to track quote to cash.

Works great for a company that has a product line and job shop.

Without qualified assistance, your company can spend money in the wrong direction that will have a financial impact from many years to come and cause frustration with the product.

It does what it was designed to do, for the most part it is a very stable platform, can be customized to any ones needs, and runs pretty fast.

The total business integration is the strongest aspect of the system. I have used the system for 22 years between 2 different companies.

That means if there is anything that you dislike about their software they are willing to listen and fix the issues in the future.

Profit Key handles everything from the time an order is placed, made, shipped, invoiced and paid. No need for other software including time keeping and costing.

That aspect is important to any business but critical to small businesses. There are a lot of aspects to love about this software.

Cost tracking is very detailed. Labor tracking is easy using the barcode feature.

Very difficult to set up and install, requires a lot of training and knowledge and this is the main factor as to why we don't utilize it to its full potential.

Our experience  with Profit Key ERP over the last 20 years has been very positive.

If your company is looking to manage and improve the manufacturing process in real-time this software is perfect for your company.

Profit key integrates all company functions very well.

The key is to assess the type of manufacturing to be modeled and make a comprehensive check list of what is required in a system.

The lack of functionality in scheduling--specifically with materials being accounted for at the start of a work center operation.

US Dollar

UserVoice is a product feedback management solution that collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback for product teams. 


With a customizable feedback portal, in-app widget and direct integrations with various email clients, CRM or support tools, customers and internal team members can share feedback at any time.


The UserVoice platform allows users to manage feedback in a single view, analyze data to make product decisions based on customer demographics, sales data or customer satisfaction and close the loop with both internal stakeholders and customers.


Product managers, product executives and customer advocates at SaaS and software companies can use UserVoice for product improvement.



LongDescription

Real Time Analytics

Engagement Tracking

Surveys & Feedback

Customizable Categories

Status Tracking

Idea Management

Multi-Channel Management

Activity Tracking

Customer Segmentation

Activity/News Feed

Project Management

Gantt/Timeline View

Product Roadmapping

Categorization/Grouping

Mind Maps

Customizable Fields

Collaboration Tools

Data Import/Export

Self Service Portal

Ideation

Mobile Access

Multi-Channel Data Collection

Requirements Management

Survey/Poll Management

Idea Ranking

Discussions/Forums

Workflow Management

Email Management

Visual Analytics

Activity Dashboard

Knowledge Base Management

Data Visualization

Dashboard

Customizable Branding

Polls/Voting

Widgets

Prioritization

Feedback Management

Product Data Management

Negative Feedback Management

Contact UserVoice for detailed pricing information.

Email/Help Desk

FAQs/Forum

Knowledge Base

201-500

501-1000

1000+

UserVoice

Videos

ProfitKey is an on-premise manufacturing management solution for small and midsize manufacturers and job shops. It caters to various manufacturing industries including aerospace, defence, automotive, capital equipment, electronics, fabricated metal, furniture, fixtures and medical devices.


Primary features include customer management, routing, bills of materials, purchasing management, advanced planning, manufacturing management, materials requirements planning (MRP), inventory management, manufacturing execution system (MES), quality management and accounting.


The customer management module provides quote and order management feature. It provides real-time job status and cost updates. The purchasing management module allows users to buy items, raw materials and purchase items directly for a job operation. The advanced planning and scheduling module manages work center utilization, prioritizes work, work routing and calendars. Customer support is offered via email and over the phone.



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