Indeemo allows me to dig deep into "real life behaviors" in a way that's SO easy for participants. It's ideal for IDIs and self-ethnographic research, or even pretask/homework prior to larger, in-person research studies or focus groups. I've used it effectively to find best participants to future/follow-up research and it's meant every participant was fully engaged and interested in participating in the project.

Despite its beginnings as a simple way to share photos and text, Indeemo has continued to innovate and become an excellent tool for independent qualitative consultants. Tagging and drop-down options make it easy to drill down into qualitative data, both text, images and videos. Even the participant management allows you to get specific about who has completed activities and the depth of their participation. That said...the support provided sets this platform apart - not only is Indeemo intuitive to use, the creative, helpful and round-the-clock-responsive staff are available to help optimize any study, without additional fees for this consulting.

I wish tagging and notes could be shared across users (enabling team or group tagging and note-taking for communication during fieldwork and during analysis)

Working with the Indeemo team and software has been a huge and positive change for our research project. After trying to force other platforms to work for submitting qualitative survey responses (Google Forms, Typeform, Dropbox with Powerpoint, etc), finally using a platform that was meant for this type of work made a huge difference. I loved being able to remind participants to submit their responses directly through the website, and knowing they'd get the notifications on their phone, rather than in an email inbox where they could miss it. The Indeemo team was also incredibly helpful to work with and attentive, even though we were on different time zones. I got almost daily emails from [SENSITIVE CONTENT] to help set up our survey, and there was an answer for every question or problem we had.

Loved the intuitive nature of Indeemo, as well as the plethora of demos and walkthroughs offered by the support staff. Also loved being able to set different collaborators (like recruiters, clients, and co-workers) at different levels of access. The most important factor was definitely how participants were all able to download and use the app easily, instead of having to figure out a website or being blocked by a Google wall.

One of the participants reached out to me when the next prompt was not showing up because he didn't see he needed to submit a photo as well as a video – user error, but this probably could have been fixed by a UI prompt. The word template for submitting the survey also was kind of difficult to work with, but once Indeemo had inputted it into the system it was much easier to visualize and edit.

I recently started using this app for a Research project. I like my experience with it so far.

I like how easy it was to install and use. I like how you upload videos and photos.

I don't have any major cons. It could stall depending on your phone.

Working with (and in) Indeemo is one of my favorite parts of my job. A lot of other partners/platforms I use take too long to respond to questions, cost too much, don't offer after hours support, and/or are cumbersome to use. But Indeemo is a product I know I can trust with support available whenever I need it.

What I like most about the Indeemo platform is the ease of use--for both researchers and respondents. They consistently check-in with clients, continuously monitor user feedback, and, as necessary, make improvements/upgrades that allow for a more efficient and effective for experience. We are really enjoying the new DIY functionality that allows us to program our own task lists for projects. But above all, the reason I would choose Indeemo over competitors is their customer support; they are extremely responsive (after hours and on weekends), knowledgeable, helpful, supportive--Indeemo is one of the best partners I've worked with.

The ONLY thing I think would improve my experience is the ability to decide which way my bulk media exports. It would be helpful to be able to download by task instead of by respondent sometimes. Other than that, there is nothing I can think of to improve my experience.

I was looking for an online platform to run a digital diary study with 15 customers over the course of 3 weeks for a large corporate client. From the beginning, the team at indeemo was very helpful, provided me every info I needed and offered a fair pricing model (no forcing customers into yearly subscription packages ...). No product on the market offered me everything I was looking for, but in the end indeemo had the best package.The support / account staff was very proactive in offering my support & quick to reply to all of my questions. Setting up the study could've been a little more convenient, but wasn't really an issue. The study itself ran super smooth. My personal highlight was the stakeholder collaboration - in the end, over 50 of my clients employees joined the study as observers. The fact that everyone was able to take a live-look at all of the participants submissions gave us the opportunity to lead a lot of productive discussions around customer understanding and product improvements. Further, the acceptance of the study's results was way higher than usual.I'm really looking forward to running another study on indeemo & seeing some of the new features the team has planned.

- Stakeholder collaboration (online platform to showcase a live customer research study)- Support in setting up the study & excellent customer support along the way- Project based pricing model (especially compared to the competition)- Transcription & search features - it was very easy to scan through the submissions (of which we had over 500)- Featureset around sending reminders & getting in touch with participants

- Toolset for setting up the study could be a bit more easy to use- (Currently) No way to integrate survey-type questions right into the study- Some problems with screen recordings on Android (we could resolve these, but they required some additional communication)- Look & feel of the platform and App is a bit outdated (imo), but that didn't have any negative impact on the study